Retail Supervisor/T-Supervisor

About Us: Esajee's is a leading departmental store known for its diverse range of high-quality products and exceptional customer service. We are dedicated to fostering a positive and dynamic work environment. We are currently seeking a motivated Trainee Supervisor/Supervisor to join our team and support the daily operations of our store while gaining valuable management experience.

Job Summary: The Trainee Supervisor/Supervisor will assist to oversee the daily operations of the store. This position is designed to provide hands-on training in various aspects of store management, including staff supervision, inventory control, and customer service. The ideal candidate will be proactive, detail-oriented, and eager to learn.

Key Responsibilities:

Supervision and Leadership:

• Assist in training and supervising sales associates and other staff members.
• Provide guidance and support to staff to ensure high standards of customer service.
• Help in scheduling shifts and managing employee attendance.

Customer Service:

• Support staff in addressing customer inquiries, resolving issues, and ensuring a positive shopping experience.
• Model excellent customer service and handle complex customer interactions.

Operations and Inventory Management:

• Assist in overseeing daily store operations, including opening and closing procedures.
• Monitor inventory levels and assist with stock replenishment and management.
• Conduct regular audits to ensure accuracy of stock and merchandising.

Sales and Performance:

• Support the implementation of sales strategies and promotions.
• Analyze sales data and assist in developing action plans to achieve store targets.
• Ensure compliance with store policies and procedures to maximize sales and efficiency.
• DO Daily Boost-up Meetings for staff better performance and hygienes

Store Maintenance:

• Help maintain store cleanliness and organization.
• Ensure that the store’s appearance aligns with company standards and policies.

Training and Development:

• Participate in training programs to enhance supervisory skills and store management knowledge.
• Provide feedback and coaching to team members to support their development.

Qualifications:

• High school diploma or equivalent; Associate’s or Bachelor’s degree in Business, Retail Management, or a related field preferred.
• Previous retail experience is advantageous but not required.
• Strong leadership and communication skills.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Basic understanding of retail operations and customer service.
• Strong problem-solving skills and attention to detail.

Physical Requirements:

• Ability to stand for extended periods and lift moderate weights.
• Capability to perform tasks involving bending, stretching, and reaching.

Benefits:

• Competitive salary , Food
• Opportunities for career growth and advancement.

Job Type: Full-time

Work Location: In person