Review Manager– Legal Services (eDiscovery / Document Review)

REVIEW MANAGER / QUALITY CONTROL LEAD

Position Title: Review Manager / QC Lead
Department: Legal Services / eDiscovery Operations
Location: Karachi, Pakistan
Employment Type: Full-time
Shift Timing: Evening/Night Shift (7:00 PM – 4:00 AM PKT) to align with US Eastern/Pacific business hours
Reports To: Director of Operations / Project Director

POSITION OVERVIEW

We are seeking an experienced and highly skilled Review Manager/QC Lead to oversee document review operations at our Karachi offshore center. This is a critical leadership role responsible for managing teams of 5-10+ document reviewers, ensuring quality standards, maintaining client satisfaction, and serving as the primary liaison between offshore review teams and US-based project managers, attorneys, and clients.

This is a client-facing leadership position that requires working evening/night shifts to maintain real-time communication and coordination with US-based stakeholders during their standard business hours.

KEY RESPONSIBILITIES

Team Leadership & Management:

• Lead, supervise, and mentor teams of 5-10+ document reviewers across multiple concurrent projects
• Conduct daily team briefings, training sessions, and calibration exercises
• Assign work queues, monitor reviewer productivity, and balance workload distribution
• Provide ongoing performance feedback, coaching, and professional development guidance
• Handle performance management issues including corrective action and escalations
• Foster collaborative team culture and maintain high morale during demanding projects
• Recruit, interview, and onboard new document reviewers in coordination with HR

REQUIRED QUALIFICATIONS

Education:

• LLB (Bachelor of Laws) degree from HEC-recognized university in Pakistan
• LLM (Master of Laws) or equivalent advanced legal degree strongly preferred
• Specialization in corporate law, litigation, or related fields is a plus

Experience:

• Minimum 3-5 years of hands-on document review experience in eDiscovery or litigation support
• At least 1-2 years in quality control, team lead, or supervisory capacity
• Proven track record of managing teams and delivering high-quality results
• Experience working with US law firms, corporate legal departments, or eDiscovery vendors
• Direct client-facing experience with ability to manage expectations and relationships

Language & Communication Skills:

• Excellent English proficiency (verbal and written) at native or near-native level
• Ability to communicate complex legal concepts clearly and concisely
• Strong presentation and facilitation skills
• Professional business communication style appropriate for client interactions
• Ability to draft clear, comprehensive guidelines and training materials

Technical Skills:

• Expert-level proficiency with at least one major eDiscovery platform (Relativity strongly preferred)
• Relativity Certified Administrator or equivalent platform certification highly desirable
• Advanced skills in Microsoft Office Suite, especially Excel for reporting and analytics
• Familiarity with legal technology ecosystem (TAR, analytics, AI review tools)
• Ability to quickly learn and adapt to new software platforms and tools

Work Schedule:

• Must be available to work evening/night shifts (7:00 PM – 4:00 AM PKT or similar) consistently
• Must be available for real-time communication with US teams during their business hours (EST/PST)
• Flexibility to adjust schedule for cross-coast coverage (East Coast vs. West Coast hours)
• Willingness to work extended hours during critical project phases
• Availability for weekend work or adjusted schedules based on client needs

PREFERRED QUALIFICATIONS

• 5+ years of document review experience with 2+ years in QC/management
• CEDS (Certified E-Discovery Specialist) or ACEDS certification
• Relativity Certified Administrator (RCA) or equivalent platform certifications
• Multiple platform expertise (Relativity + Everlaw/DISCO/Nuix)
• Experience with AI-assisted review, TAR 1.0/2.0, and predictive coding workflows
• Enrollment with Pakistan Bar Council or equivalent professional body
• Prior experience establishing or scaling offshore review operations
• Experience with eDiscovery project management tools (Asana, Jira, etc.)
• Background working with Big Law firms, Fortune 500 corporate legal departments, or major eDiscovery service providers
• Demonstrated track record of client retention and satisfaction

WHAT WE OFFER

Compensation & Benefits:

• Highly competitive salary commensurate with experience and qualifications
• Night shift differential and performance-based bonuses
• Comprehensive health insurance (medical, dental, vision)
• Professional development budget for certifications and training
• Transportation and meal allowances for night shift

Work Environment:

• Modern, secure office facility with state-of-the-art technology
• Collaborative, professional culture with international exposure
• Direct interaction with US-based attorneys and corporate counsel
• Autonomy and decision-making authority in your domain
• Recognition and visibility for excellent performance

Application Instructions:
Interested candidates should submit a comprehensive CV, cover letter detailing relevant experience, copies of educational certificates, and any certifications (CEDS, Relativity, etc.). Please provide specific examples of team sizes managed, quality metrics achieved, and client relationships maintained. References from US-based clients or employers strongly preferred.

We are looking for a leader who can be the cornerstone of our Karachi operations and a trusted partner to our US clients. If you have the experience, skills, and dedication to excellence in legal services, we encourage you to apply.

Job Type: Full-time

Pay: Up to Rs500,000.00 per month

Work Location: In person