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- Lead, guide, and support a group of approximately 120 riders.

- Monitor rider check-in/out, attendance, shift performance, and breaks.

- Ensure all riders are aligned with daily delivery targets and service expectations.

Delivery Execution Support
  • Track live delivery status and assist riders in resolving issues (e.g., navigation, failed deliveries).
  • Support in routing adjustments and communicate urgent site instructions to the team.
Shift Readiness
  • Ensure riders are equipped with necessary assets (devices, fuel system, gear, etc.).
  • Coordinate with Fleet Support and Facility teams for any rider concerns or issues.
Performance Monitoring
  • Report individual rider performance, delays, incidents, or no-shows to Site Manager.
  • Follow up on rider KPIs such as order count, delivery timing, and customer feedback.
Compliance and Safety
  • Ensure all riders adhere to Hungerstation's safety guidelines, dress code, and operational SOPs.
  • Report any violations, accidents, or customer issues in a timely manner.
Training and Coaching
  • Provide on-the-job coaching to riders to improve service quality and delivery.
  • Support onboarding and orientation of new riders at the site.
Incident Handling
  • Act as first line of response for delivery-related issues or rider emergencies.
  • Escalate major incidents to the Site Last Mile Manager and Control Tower as needed.
Reporting and Communication
  • Submit daily rider logs, performance summaries, and issue trackers.
  • Maintain strong communication with Site Manager and other departments.
Qualifications & Experience
  • 2-4 years of relevant experience.
  • Strong capability in MS Offices.
  • Strong follow up skills.
  • Good knowledge in traffic standards and challenges.
  • High Diploma in Logistics, Business, or any other related field.
Seniority level

Entry level

Employment type

Full-time

Job function

Other

Industries

Transportation, Logistics, Supply Chain and Storage, Food and Beverage Retail, and Technology, Information and Internet

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