Rider Team Leader

Get AI-powered advice on this job and more exclusive features.

- Lead, guide, and support a group of approximately 120 riders.

- Monitor rider check-in/out, attendance, shift performance, and breaks.

- Ensure all riders are aligned with daily delivery targets and service expectations.

Delivery Execution Support

• Track live delivery status and assist riders in resolving issues (e.g., navigation, failed deliveries).
• Support in routing adjustments and communicate urgent site instructions to the team.

Shift Readiness

• Ensure riders are equipped with necessary assets (devices, fuel system, gear, etc.).
• Coordinate with Fleet Support and Facility teams for any rider concerns or issues.

Performance Monitoring

• Report individual rider performance, delays, incidents, or no-shows to Site Manager.
• Follow up on rider KPIs such as order count, delivery timing, and customer feedback.

Compliance and Safety

• Ensure all riders adhere to Hungerstation's safety guidelines, dress code, and operational SOPs.
• Report any violations, accidents, or customer issues in a timely manner.

Training and Coaching

• Provide on-the-job coaching to riders to improve service quality and delivery.
• Support onboarding and orientation of new riders at the site.

Incident Handling

• Act as first line of response for delivery-related issues or rider emergencies.
• Escalate major incidents to the Site Last Mile Manager and Control Tower as needed.

Reporting and Communication

• Submit daily rider logs, performance summaries, and issue trackers.
• Maintain strong communication with Site Manager and other departments.

Qualifications & Experience

• 2-4 years of relevant experience.
• Strong capability in MS Offices.
• Strong follow up skills.
• Good knowledge in traffic standards and challenges.
• High Diploma in Logistics, Business, or any other related field.

Seniority level

Entry level

Employment type

Full-time

Job function

Other

Industries

Transportation, Logistics, Supply Chain and Storage, Food and Beverage Retail, and Technology, Information and Internet

Get notified about new Rider jobs in Riyadh, Saudi Arabia.

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.