Rider Training

Job Description

1. Design and optimize the rider training system with key metrics-driven goals—new hire training pass rate, customer complaint rate, customer satisfaction, and rider on-time service rate. Develop overall plans and pacing for onboarding training, regular training, and refresher courses. Define objectives, content, delivery formats, and evaluation methods for each training module.

2. Organize and implement training roll-out plans. Prepare detailed training schedules, assign instructors, secure venues, and set up online tools. Coordinate design of online and offline class formats, hands-on simulations, and other learning activities. Training contents include Application operations, Compliance requirements, Service experience, Safety and fulfillment, and Reward and penalty mechanisms.

3. Design assessments and evaluations. Create closed-book and online quizzes, simulation drills, and practical observation checklists. Collect training feedback, class ratings, and operational performance data. Produce monthly and quarterly analysis reports to identify gaps and drive continuous improvement.

4. Drive cross-functional collaboration and training expansion. Partner closely with fulfillment-experience operations, 3PL management, and customer-service teams to respond rapidly to business needs. Manage regional roll-out of training programs. Cultivate and certify an internal trainer (Rider Trainers/Patrollers) to scale training coverage.

Job Requirement

1. Bachelor’s degree or higher, preferably in Training, Logistics Management, or a related discipline.

2. Minimum of 3 years’ training or operations experience in food delivery, express delivery, or logistics; at least 1 year managing delivery riders. Local market experience is a plus.

3. Deep understanding of end-to-end rider operations, compliance requirements, and safety standards.

4. Expertise in training-needs analysis, curriculum design, and multimedia development

5. High data sensitivity, proficient in analytical tools for KPI analysis and data visualization.

6. Exceptional verbal communication and presentation skills, with the ability to energize and engage a classroom.

7. Strong cross-departmental communication, project-management skills, resilience under pressure, and a proactive mindset.

8. Good command of English and Arabic to support collaboration with international teams.