Room Attendant (Harrah's Metropolis, Illinois)

SALARY RANGE- $15 hr.

BENEFITS- Medical, Dental, Vision, Life & Disability Insurance, 401(k), Paid Time Off, Education Assistance, Team Member Discounts

POSITION SUMMARY: Responsible for cleaning guest rooms and ensure that each customer in the hotel is happy with the level of cleanliness and service.

MINIMUM AGE REQUIREMENTS: 18 years of age

DUTIES/RESPONSIBILITIES:

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  Demonstrate a working knowledge in the safe and correct use of all daily cleaning chemicals and proper operation of equipment as measured by routine inspection and by semi-annual testing by a supervisor.
• Demonstrate proper attendance according to company standards.
• Adjust and is flexible to meet changing work needs and demands.
• Works cooperatively with own and other teams to achieve common goals.
• Exhibits cooperative attitude while working on all job tasks, willingly assisting others.
• Demonstrates proper dress code, which includes proper display of the employee I.D. badge.
• Demonstrates proper use of safety practices in all procedures.
• Immediately report unsafe incidents or unsafe conditions when they occur to the supervisor.
• Demonstrate proper use of PPE (glasses, gloves, belts).
• Must assist patrons in answering questions and directing them to areas of safety during emergencies as directed by management, security, or marine crew members.
• Must attend OSHA and related safety training.
• Return equipment to proper location, in proper working condition, properly emptied of solutions, cleaned and ready for next use.
• Demonstrate proper equipment usage according to department standards.
• Demonstrate proper use of chemicals and MSDS sheets.
• Must be able to strip beds and pull unwanted trash from rooms.
• Clean and maintain assigned guestrooms, and other areas as instructed by supervisory staff.
• Customer concerns in the employee’s area of responsibility are handled immediately and reported to the supervisor for follow up.
• Assure exceptional customer service to all patrons by communicating in a pleasant, friendly and professional manner at all times.

Must adhere to all company/departmental polices and procedures. Must be aware and adhere to internal control rules.

Harrah’s reserves the right to make changes to this job description whenever necessary.

ESSENTIAL JOB FUNCTIONS:

PHYSICAL - Must be able to:

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  Must be able to maneuver in casino areas, up and down stairs and reach above shoulder level.

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  Able to push, pull and carry up to 100 pounds.

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  Able to tolerate areas containing secondary smoke.

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  Able to use and operate vacuum cleaners, floor cleaning equipment, dustpans, and brooms.

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  Must be able to work around crowded areas.

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  Must be able to read labels on chemical bottles.

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  Able to stoop, bend, reach and pull around casino and restroom areas.

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  Able to use finger movement and rotation wrist motion when cleaning and wiping surface areas.

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  Able to read, write, speak, and understand.

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  Able to tolerate cleaning chemicals without developing and allergic reaction.

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  MENTAL - Must be able to:

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  Communicate directly with management, staff and guests.

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  Understand and comply with Policies and Procedures, Job Description, daily memorandums, chemical labels, and other instructions.

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  Must be able to work under stressful conditions.

PREREQUISITES/PREFERRED QUALIFICATIONS:

High school diploma or GED equivalent preferred. Previous cleaning experience preferred. Knowledge of cleaning chemicals. Good oral communication skills.

GAMING:

Must have the ability to hold an Occupational License as required by the Illinois Gaming Board.

Harrah's Metropolis Casino and Hotel is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.