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Room Service Supervisor
Abu Dhabi, United Arab Emirates
Job Description
PRIMARY RESPONSIBILITIES
PRIMARY RESPONSIBILITIES
- Demonstrates Dusit F&B standards in all interactions.
- Ensures that the standards of Dusit Hotels & Resorts are maintained and highly implemented.
- Supervises, coordinates and gives directions to the entire team of colleagues in a very efficient and correct manner.
- To promote good relationship to the guests and colleagues.
- Control and analyzes the level on:
- Quality of Service
- Guest Satisfaction
- Employees Satisfaction
- Operating Equipment
- Grooming Standards
- Updating all colleague logs/ files.
- Participate in service as necessary in accordance with the restaurant needs.
- Ensure hotel grooming and personal appearance standards are met.
- Control stocks for daily use in the restaurant to ensure restaurant’s service requirements are met.
- Control breakage, waste and spoilage.
- Ensures Safe and Healthy work environment for all the guests and the colleagues.
- Conduct all administrative work required.
- Maintaining the restaurant’s cleanliness as well as ensuring all maintenance needs are looked after.
- Checks expiry dates and non-dated products on a daily basis.
- Schedules Guest Reservations and arranges for private function or special party.
- Checks opening and closing duties assigned to all colleagues.
- Maintains log book on day to day bases.
- Conduct shift briefing.
- Performs job related duties and special project assigned.
- Ensures that the restaurant maintains the high quality service standards are implemented.
- Performs daily checks on staffing level, quality control, maintenance, cleanliness.
- Establishes guest data.
- Ensures that the unique services of the restaurant are well maintained, e.g. by doing table checks.
- Updates the Communication Board.
- Clean all coffee machines and make sure to use the safe right detergents and pills. Any maintenance issue should be reported to the leader on duty.
- Make sure that all open food and beverage items are dated and covered.
- Follows Hotel’s telephone etiquette standards.
- Follows Occupational Health & Safety regulations.
- Reports suspicious people, parcels, and behaviors to Security.
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Ensures adherence to Dusit’s Code of Ethics.
- Continuous learning through own IDP.
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Any other duties as may be assigned by the superior.
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Represents Dusit’s brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness.
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Communicate and fully embracing the Company’s culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. – “Proud to belong and to contribute”
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Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.
- Minimum education of Bachelor degree in Hotel Management or relevant degree.
- Minimum of 2 years in F&B experience.
- Good knowledge in the restaurant operation and high end service levels.
- Have good English communication skills both in written and spoken.
- Computer literate.
- Pleasant personality with good communication and interpersonal skills.
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