Rooms Controller

About Us

HEI Hotels and Resorts is excited to welcome another hotel into the portfolio! The JW Marriott Anaheim is a AAA Four Diamond resort located less than a mile from Disneyland and the Anaheim Convention Center. At HEI, we recognize that our enormous success is solely the result of our greatest asset: Our People. Where people work is a choice. Against that choice, our greatest obligation is to ensure day in and day out that our associates have the compensation and benefits they deserve and industry leading tools, training and support that they need to excel. At HEI, simply said, we honor the privilege of our associates choosing us by investing in and making them more valuable.

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!

We value U.S. military experience and invite all qualified military candidates to apply.

Overview

The Rooms Controller is responsible for maintaining accurate room inventory, room status, and room assignments on a day-to-day basis. This role supports Front Office operations by coordinating closely with Housekeeping, Reservations, and Front Desk staff to ensure rooms are available, correctly assigned, and ready to meet guest expectations.

Essential Duties and Responsibilities

• Monitor daily room availability, room types, and room status in the property management system (PMS)
• Ensure accurate room status updates including vacant, occupied, dirty, clean, and out-of-order
• Assist with controlling room assignments based on arrivals, departures, and housekeeping readiness
• Support group room blocks, VIP stays, and special rooming requests
• Work closely with Front Desk staff to resolve room assignment issues and last-minute changes
• Assist with upgrades, room moves, and late check-out or early arrival requests as directed
• Communicate room availability challenges to Front Office leadership promptly
• Coordinate with Housekeeping regarding room readiness and priority cleaning needs
• Align room assignments with housekeeping schedules to support smooth check-ins
• Communicate discrepancies or delays affecting guest arrivals
• Assist in honoring guest room preferences, loyalty status, and special requests
• Help resolve room-related issues that may affect guest satisfaction
• Maintain accurate records of room assignments and room status changes
• Assist with daily room discrepancy checks and audits
• Follow established procedures related to room control and Front Office operations
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Qualifications and Skills

Education and Experience

• Prior hotel Front Desk, Reservations, or Rooms Division experience

Knowledge, Skills and Abilities

• Working knowledge of hotel PMS systems
• Strong attention to detail and organizational skills
• Ability to prioritize tasks in a fast-paced environment
• Clear verbal and written communication skills
• Ability to work collaboratively with multiple hotel departments
• Ability to work flexible schedules, including weekends and holidays
• Ability to sit or stand for extended periods while working at a computer
• Ability to manage multiple priorities during high-volume arrival periods

Compensation

Salary Range: $29.65 - $29.65 Hourly

Tipped/Service Charge Eligible? No

Discretionary Performance Bonus Eligible? No

Benefits

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance and the California Fair Chance Act.