Sales and Service Analyst - Climax Moly

Description

Under general supervision, provides coordination of service and logistics for Climax Molybdenum external and internal domestic customers. Positively represents the organization’s products and services to customers and new prospects while providing sales contract administration for sales and marketing functions. Primarily responsible for scheduling purchases and arranging shipments of molybdenum finished goods products from various plants. Collaborates with global planners, production facilities, transportation, and external customers to ensure finished products are delivered that meet contracted customer specifications.

• Creates and maintains customer relationships through daily interactions
• Receive and review customer orders to accept, amend, or reject based on contract requirements and product availability. Processes using SAP to enter sales orders and manage contracts.
• Schedules shipments of products per customers request coordinating with various supply chain functions, to include Sales, Operations, Planning, and internal or external logistics.
• Maintains customer’s records in SAP Master Data to support Sales and Forecasting systems. Confirms forecasting matches customer requirements and adjusts accordingly through proper channels.
• Coordinates with global planners to ensure product availability at Climax operations and external warehouses.
• Prepares invoices, audits for accuracy, and sends to customers when shipment is completed.
• Assists credit management with remittance when necessary.
• Monitor acutal vs. forecasted sales; assists sales manager in achieving sales goals by maintaining accurate records and delivery schedules.
• Perform other duties as requested

Minimum Qualifications:

• Bachelor’s degree and two (2) years experience in sales, transportation, customer service, accounting, or similar work environment which requires high customer satisfaction;
  OR
• High School diploma or GED AND five (5) years of experience in sales, transportation, customer service, accounting, or similar work environment which requires high customer satisfaction.
• Experience in import/export business transacti
• Ability to manage customer demands and production issues
• Demonstrated ability to be self-directed and self-managed while delivering measurable results
• Strong problem solving skills including critical and evaluative thinking
• Ability to communicate effectively, verbal and written
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook), SharePoint, and other Cloud based systems.

Preferred Qualifications:

• SAP enterprise resource planning experience with order-to-cash modules with forecasting a plus.

Criteria/Conditions:

• Work is primarily performed in an office environment or off-site professional office
• Personal protective equipment is required when performing work in a mine, outdoor, manufacturing or plant environment, including hard hat, hearing protection, safety glasses, safety footwear, and as needed, respirator, rubber steel-toe boots, protective clothing, gloves and any other protective equipment as required.