Sales and Service Coordinator

Misdaqia Technologies LLC is an innovative organization formed by a team of highly experienced professionals providing solutions to meet customer challenges in the field of Business Transformation, Integration, IoT, AI, End User Devices, AV solutions, Printing solution, Active & Passive solutions. Our Mission is to provide sustainable, customized products and solutions at competitive prices to help our customers focus on their core business by providing seamless and effortless experience while doing business with us.

Position Summary:

The Sales and Service Coordinator is responsible for supporting the sales team and ensuring a smooth customer experience from inquiry to after-sales service. This role involves coordinating sales activities, preparing quotations, processing orders, and managing customer service requests. The ideal candidate will have strong communication, organizational, and coordination skills to ensure timely and high-quality service delivery and customer satisfaction

Key Responsibilities:

Sales Coordination:

·      Support the sales team in preparing proposals, quotations, and tender documents.

·      Track sales inquiries, leads, and customer interactions through CRM systems.

·      Coordinate with procurement, logistics, finance, and technical teams to ensure seamless order processing and delivery.

·      Maintain accurate records of sales transactions, quotations, and client communications.

·      Assist in preparing sales performance reports and forecasts for management.

After-Sales Support & Service Coordination:

·      Serve as the primary contact for customers after the sale to handle service requests, maintenance scheduling, and product support.

·      Coordinate with the technical/service team to ensure prompt response and resolution of customer issues.

·      Follow up with customers post-installation or delivery to ensure satisfaction and gather feedback.

·      Manage service contracts, warranties, and maintenance agreements to ensure timely renewals and compliance.

·      Track and document all after-sales activities including service calls, spare parts replacements, and customer feedback.

·      Identify potential upselling or cross-selling opportunities during after-sales interactions.

·      Monitor service performance and ensure all SLAs (Service Level Agreements) are met.

Customer Relationship Management:

·      Build and maintain strong relationships with clients through proactive communication and support.

·      Handle customer complaints professionally and coordinate with internal teams for resolution.

·      Maintain a database of customer profiles, service histories, and communication records.

Administrative & Reporting:

·      Prepare and manage documentation such as quotations, purchase orders, service reports, and invoices.

·      Generate regular reports on sales progress, customer satisfaction, and service performance.

·      Assist in organizing marketing or customer engagement events to enhance brand loyalty.

Qualifications and Skills :

·      Bachelor’s degree, Marketing, Engineering, or a related field.

·      2–4 years of experience in sales coordination, customer service, or after-sales support (preferably in a technology or service-oriented company).

·      Excellent communication skills in English (Arabic preferred).

·      Strong organizational skills with attention to detail and accuracy.

·      Proficiency in Microsoft Office (Excel, Word, PowerPoint) and CRM software.

·      Customer-focused mindset with the ability to manage multiple priorities efficiently.

·      Team player with a proactive and problem-solving attitude.

Key Competencies:

·      Customer Relationship Management

·      After-Sales and Service Coordination

·      Communication and Negotiation Skills

·      Time Management and Prioritization

·      Problem Solving and Initiative

·      Cross-Departmental Collaboration

·      Employment Type: Full-time

·      Salary: 2500

·      Benefits: [Health Insurance, Annual Leave, Incentives, etc.