Sales Associate

The Job: Deliver a high-quality retail experience, achieve personal sales targets, and support all aspects of store operations while representing Rivoli’s brand values and heritage.

Job Description

A. Sales

· Consistently achieve/exceed set individual sales and KPI targets.

· Create a personalized and professional shopping experience for every client.

· Deliver a complete sales journey by engaging customers with compelling brand storytelling and confident product demonstrations.

· Apply upselling and cross-selling techniques to maximize transaction value.

B. Client Relationship Management

· Record and update client data in CRM systems with accuracy and attention to detail.

· Build and nurture long-term relationships with clients through regular, personalized follow-up.

· Handle after-sales service requests in coordination with the Customer Care Centre team.

C. Product & Brand Proficiency

· Maintain up-to-date knowledge of all product lines, features, and brand heritage.

· Attend and actively participate in product and brand training sessions.

· Share product insights and brand stories with clients to enhance their experience.

D. Store Operations

· Ensure compliance with store opening/closing procedures and cash register operations.

· Support inventory management, including stock replenishment, cycle counts, and loss prevention.

· Maintain boutique presentation and visual merchandising standards as per brand guidelines.

· Ensure cleanliness, hygiene, and organization of the sales floor at all times.

· Adhere to all company policies, SOPs, and retail standards.

· Submit accurate daily sales and client activity reports.

E. Teamwork & Collaboration

· Collaborate with team members to achieve collective store targets.

· Share feedback, best practices, and client insights during team briefings.