Sales & Client Success Specialist

Job Title: Sales & Client Success Specialist

Location: Remote

Employment Type: Part-Time Contractor

Working Hours: Flexible part-time schedule within 9:00 a.m.–9:00 p.m. Eastern Time, Monday–Friday

Industry: Fitness & Wellness

About Us

Mint Source is a remote-first bridge that connects vibrant talent with international clients and agencies, enabling skilled individuals to showcase their expertise on a global stage.

Role Overview

Mint Source is hiring a Sales & Client Success Specialist to join a fitness and weight loss coaching brand offering 1-on-1 coaching, group programs, and a paid community. This role owns the full lead-to-client lifecycle: responding to DMs and nurturing prospects, processing enrollments, managing cancellations, and keeping automations running cleanly. You'll work closely with leadership and the Director of Operations to ensure every lead gets a fast response and every client gets a smooth experience. Done right, this role takes day-to-day sales and fulfillment operations entirely off the founder's plate.

What You'll Do

• Monitor and respond to inbound DMs on Instagram and Facebook, nurturing leads and guiding them toward the right offer (group coaching, 1-on-1, or challenges)
• Set up, monitor, and troubleshoot ManyChat automations for launches and active funnels; manually send freebies when automations fail
• Manage email lists, flows, and automation sequences inside GoHighLevel; keep lists clean and segmented for deliverability
• Support launches and promotions by updating funnels, landing pages, and email sequences as needed
• Monitor the support/info inbox daily and action or escalate messages within one business day
• Process enrollments, upgrades, downgrades, cancellations, and refunds inside GoHighLevel and Stripe; move clients between group and 1-on-1 coaching as needed
• Ensure all new clients are onboarded smoothly, covering DMs, the info inbox, and EverFit messages
• Make basic web updates inside GoHighLevel and Shopify as required
• Flag brand partnership opportunities and important conversations to leadership within 24 hours
• Deliver a monthly business health report covering total clients, new enrollments, cancellations, and upgrades/downgrades

What We're Looking For

• 1–3 years of experience managing sales pipelines, DMs, and client fulfillment for a coaching, consulting, or info-product business. This role requires someone who has done this before, not someone learning on the job
• Hands-on experience with GoHighLevel (pipelines, automations, funnels, and basic page edits). Non-negotiable
• Working knowledge of ManyChat, including setting up and monitoring automations, not just using pre-built flows
• Comfort operating inside Stripe, Shopify, and email automation tools as part of daily work
• A sales mindset paired with a service-first approach. You know how to move a lead forward without being pushy, and you treat clients like people, not tickets
• Detail-oriented enough to catch a broken link, a misconfigured automation, or a missed cancellation before it costs the business money or trust
• Proactive by default: you monitor systems, flag issues, and act without being prompted
• Discretion with sensitive conversations — you know when to handle quietly and when to escalate
• Light copywriting ability is a plus: drafting email copy for leadership's final review, not owning it independently
• Prior experience working inside a fitness, health, or wellness coaching business is a plus

Key Performance Metrics (KPIs)

• All inbound DMs responded to within a same-day window; no multi-day gaps in lead follow-up
• 100% of cancellations processed within 1 business day; zero clients charged after confirmed cancellation
• Automations monitored daily with issues identified and resolved proactively, not reactively
• By Day 30: DM responses running, automations live, inbox monitored, and onboarding running smoothly
• By Day 90: Lead-to-enrollment conversion improving, client satisfaction high, monthly reporting delivered consistently, and the Director of Operations no longer managing day-to-day lead operations

What You Get

• Competitive compensation discussed individually based on experience and location
• Part-time, fully remote role with flexible scheduling within U.S. EST hours
• Direct exposure to a high-volume online coaching operation across sales, automation, and client success
• Clear KPIs and defined ownership. You'll know exactly what a great job looks like from Day 1
• Back-office support from Mint Source for payroll, onboarding, and HR