Sales Coordinator

The Sales Coordinator s primary role is to perform general office duties to support Sales team e.g. filing, sending emails, typing, faxing, copying, loading special or negotiated rates on to the property management system and maintaining customer and company profiles. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Answer client / bookers questions about property facilities/services (e.g. hours of operation, rates and room types, packages, promotions, entertainment, restaurants etc.)

• Should assist in selling guest rooms, catering services and banquet facilities as directed by the Director of Sales. Also provide high-level administrative support by conducting research, preparing statistical reports, collecting and processing sensitive data, resolving guest issues and also perform clerical functions.

• Answer telephone and respond to caller inquiries in a pleasant manner

• Responsible for coordinating internally with the sales & marketing team

• Generating reports, preparing proposals, collections details , coordinating with clients & suppliers

• Prepare sales-related documents throughout the sales process (e.g. proposals, contracts, banquet event orders, CVGR Letter)

• Gather materials and assemble information packages (e.g. brochures, promotional materials, sales demo kit, welcome kit, souvenir etc.)

• Manage and maintain the Director of Sales and Commercial Director schedule and travel arrangements

• Assist sales team by managing schedules, filing important documents and communicating relevant information

• Arrange and co-ordinate meetings, events and any appointments

• Meets with clients in the absence of the Director of Sales/Assistant Director of Sales/Sales Manager to effectively and professionally convey details of the sale to the client

• Monitor, screen, respond to and distribute incoming communications

• Design, upload, extract and maintain customer databases

• Create and manage Company and Travel Agent profiles on the property management system

• Load and manage Rate Codes to the Hotel and link the negotiated rates to the correct company profiles

• Conduct research and collect data to prepare reports and documents

• Coordinates necessary arrangements with vendors relating to sales

• Ensure the adequacy of sales-related equipment or material are available at all times