Sales Coordinator – IT Services

• We an IT Services & Solutions Provider based in Salam Street, Abu Dhabi, serving business clients across Abu Dhabi and Dubai.
• We deliver IT support (AMC), Microsoft 365, cybersecurity, backup, networking, and IT projects.

We are hiring a detail-oriented, self-driven Sales Coordinator to manage daily sales operations: handling inquiries, understanding customer requirements, preparing quotations using templates, coordinating with suppliers, and driving follow-ups until closure.

Key Responsibilities:

• Monitor and respond to sales inquiries (email/phone/WhatsApp – company channels).
• Communicate with customers to understand requirements, needs, urgency, and scope.
• Learn our product and service offerings quickly and apply them in proposals/quotations.
• Address customer questions professionally and coordinate internally for clarifications when needed.
• Schedule and coordinate meetings/site visits with the Sales Manager and confirm appointments.
• Prepare quotations and costing using company templates and price lists.
• Coordinate supplier pricing, procurement, availability, and delivery timelines.
• Follow up on quotations consistently to close successfully; record outcomes and reasons for lost deals.
• Support lead generation activities through outbound follow-ups, referrals, and re-activating old leads.
• Maintain accurate CRM records (leads, activities, notes, next steps, and reminders).
• Support customer retention: AMC renewals, upsell/cross-sell of services, and relationship follow-ups.
• Assist in achieving monthly sales targets through disciplined pipeline and follow-up management.

Requirements

• Excellent English (Read/Speak/Write) is mandatory.
• Strong phone and email communication; professional customer handling skills.
• Highly organized; able to plan the day, prioritize tasks, and execute follow-ups consistently.
• Calm under pressure; able to handle rejection and stay persistent.
• Comfortable using CRM + Microsoft Office (Excel/Word/Outlook).
• 1–3 years experience in inside sales / sales coordination preferred (UAE experience preferred).
• Experience preparing quotations and coordinating suppliers/procurement is a plus.
• IT services/technology knowledge is a plus (training provided).

Job Types: Full-time, Permanent

Pay: AED2,500.00 - AED3,500.00 per month

Experience:

• Sales Coordinator: 2 years (Required)
• IT Services knowledge: 2 years (Preferred)
• Procurement: 2 years (Preferred)
• Handling emails & enquiries: 2 years (Required)
• Preparing quotations for clients: 2 years (Required)

Language:

• English (Read, Speak, Write) (Required)