Sales Executive

Position: Sales Executive - Saudis only

Job Purpos

eTo deliver an exceptional luxury client experience, drive sales performance, and build long-term client relationships while representing the brand’s heritage, values, and standards. The Sales Executive is responsible for achieving individual sales targets, developing client portfolios, and contributing to the boutique’s commercial success

.
Key Responsibiliti

es1. Sales & Business Developme

• ntAchieve individual sales targets and contribute to boutique sales objective
• s.Actively identify sales opportunities and convert boutique visitors into client
• s.Promote products, collections, and brand offerings in accordance with brand standard
• s.Demonstrate strong product knowledge, including technical features, craftsmanship, heritage, and storytellin
• g.Maximize sales opportunities through cross-selling and up-selling technique
• s.Maintain a healthy sales pipeline and client portfoli

o.
2. Client Experience & Relationship Managem

• entDeliver a personalized luxury customer experience throughout the entire client journ
• ey.Build and maintain long-term relationships with existing and prospective clien
• ts.Conduct timely follow-ups on inquiries, quotations, reservations, and after-sales reques
• ts.Capture and maintain accurate client information within the CRM syst
• em.Support clienteling initiatives and VIP customer engagement activiti
• es.Ensure all interactions reflect the brand’s luxury standards and valu

es.
3. CRM & Client Develop

• mentDevelop and maintain an active client portfo
• lio.Regularly update client profiles and interaction hist
• ory.Generate repeat business through relationship-building and proactive outre
• ach.Participate in client events, activations, and customer engagement progr
• ams.Support the execution of CRM campaigns and client retention initiati

ves.
4. Boutique Opera

• tionsEnsure the boutique is maintained according to brand visual merchandising and operational stand
• ards.Support stock handling procedures and inventory accu
• racy.Follow all operational, security, and cash-handling proced
• ures.Ensure products are displayed and presented according to brand guidel
• ines.Support opening and closing procedures when assi

gned.
5. Product Knowledge & Brand Represen

• tationContinuously develop knowledge of products, collections, industry trends, and compet
• itors.Represent the brand professionally at all
• times.Maintain a high standard of personal appearance and grooming according to brand guide
• lines.Act as a brand ambassador inside and outside the bou

tique.
6. Team Collab

• orationCollaborate effectively with boutique colleagues to achieve business obje
• ctives.Support boutique activities, events, and operational initi
• atives.Share product and market knowledge with team members when re

quired.
Key Performance Indicator

s (KPIs)Sales Per

• formanceIndividual Sales Achievement (% vs
• Target)Average Transaction Val
• ue (ATV)Units Per Transacti
• on (UPT)Convers
• ion RateSales Contribution to Boutiqu

e TargetCRM & Client Dev

• elopmentNumber of New Clients
• AcquiredCRM Data
• AccuracyClient Follow-Up Complet
• ion RateRepeat Custo
• mer RateVIP Client Engagement Ac

tivitiesCustomer Ex

• perienceCustomer Satisfacti
• on ScoreMystery Shopp
• er ScoreService Quality Co

mplianceOperational Ex

• cellenceInventory
• AccuracyCompliance with Boutique S
• tandardsAttendance & Pun

ctuality
Authority & Decisi

• on MakingManage customer interactions and sales opportunities within approved boutique pr
• ocedures.Provide product recommendations and solutions to
• clients.Escalate discount requests, complaints, or exceptional situations to ma
• nagement.No authority to approve discounts, special pricing, or policy ex

ceptions.
Qualifications &

• ExperienceDiploma or Bachelor’s Degree
• preferred.2+ years of experience in luxury retail, jewelry, watches, fashion, hospitality, or premium customer service env
• ironments.Previous sales experience in a client-fa
• cing role.Fluency in English; Arabic is
• preferred.Knowledge of CRM systems and Microsoft Office is an

advantage.
C

ompetenciesBehavioral C

• ompetenciesC
• lient FocusCommunica
• tion SkillsRelationsh
• ip BuildingProf
• essionalismAttentio
• n to Det
• ailTeamworkSa

les MindsetTechnical C

• ompetenciesLuxury Sales
• TechniquesClientelin
• g & CRMProduct P
• resentationRetail
• OperationsInventor
• y AwarenessBrand S

torytelling
Working R

elations

• hipsInternalStore/Bout
• ique ManagerAssistant Manager
• / SupervisorSenior Sal
• es Executiv
• eRetail TeamB

rand Man

• agerExt
• ernalClientsV
• IP CustomersMall Management (wh
• en required)External Event Partners (wh

en assigned)
K

• ey ChallengesAchieving ambitious sales targets in a highly competitive l
• uxury market.Building long-term relationships with high-net-w
• orth clients.Maintaining luxury service standards during peak busi
• ness periods.Balancing sales performance with exceptional custome
• r experience.Keeping client portfolios active

and engaged.