Sales Operations Coordinator

Job Title: Operations Executive – E-commerce

Location: Kolkata
Company: DivineLane Experience
Experience Required: 1–3 Years
Working Days: 6 days a week (Sunday fixed off)
Shift Timings: 11:00 AM – 8:00 PM

About DivineLane Experience

DivineLane Experience is a purpose-driven spiritual lifestyle brand offering certified gemstones, authentic Nepali rudrakshas, and crystal-based jewellery designed to support astrological balance and personal well-being.

We blend Vedic astrology with modern spiritual practices to deliver trusted, energised, and personalised spiritual products, including:

• Certified Gemstones (Emerald, Sapphire, Ruby, etc.)
• Authentic Nepali Rudrakshas (various mukhis, energised)
• Spiritual Accessories (bracelets, crystals, and more)

Every product is authenticated, energised, and delivered with personalised guidance. At DivineLane, we are committed to trust, quality, and real impact, helping customers align spiritually and live better lives.

About the Role

We are looking for a detail-oriented and proactive Operations Executive to manage and streamline our e-commerce operations in Kolkata. This role is ideal for someone with hands-on experience in operations, logistics, inventory management, or backend coordination, particularly in an e-commerce environment.

If you are organised, tech-savvy, and enjoy solving daily operational challenges, this role offers an opportunity to grow with a fast-expanding niche brand.

Key Responsibilities

• Manage day-to-day e-commerce operations, including:
• Order processing and fulfilment
• Inventory tracking and updates
• Shipment scheduling and delivery coordination
• Coordinate with vendors, logistics partners, and internal teams to ensure timely and accurate order dispatch.
• Maintain operational accuracy using Google Sheets, MS Excel, and order management tools.
• Monitor shipping dashboards and proactively resolve delivery or fulfilment issues.
• Prepare and share regular reports on:
• Order status
• Inventory levels
• Operational performance metrics
• Maintain backend documentation and operational records with high accuracy and timeliness.

Required Skills & Experience

• 1–3 years of experience in operations, logistics, or back-office coordination, preferably in an e-commerce setup.
• Strong working knowledge of Google Sheets, MS Excel, and basic order tracking or ERP systems.
• Excellent attention to detail with strong organisational skills.
• Good communication skills in Hindi and English.
• Ability to manage multiple tasks, prioritise effectively, and meet deadlines.
• Proactive problem-solving mindset and ownership-driven attitude.

Preferred Qualifications

• Prior experience handling jewellery, gemstones, or luxury products in an e-commerce environment.
• Exposure to platforms/tools such as Shopify, Unicommerce, Shiprocket, eShipz, GoKwik, or similar dashboards.
• Experience coordinating with courier/logistics partners.

Why Join DivineLane?

• Work with a mission-driven and fast-growing spiritual lifestyle brand.
• Be part of a supportive and collaborative team.
• Gain hands-on exposure to end-to-end e-commerce operations.
• Make a direct impact on customer satisfaction and brand success.
• Opportunity for learning, responsibility, and career growth.

Job Type: Full-time

Pay: Up to ₹400,000.00 per year

Benefits:

• Provident Fund

Application Question(s):

• Do you have any basic knowledge of SQL, APIs, or AI tools? (Not mandatory, just a plus)
• Have you ever created or worked on reports using Advance Excel, Docs, or Sheets?
• Will you be able to bring your own laptop to the office for work?
• What was your most recent take-home salary?
• Are you open to a work-from-office role based in Kolkata?

Work Location: In person