Sales & Operations Manager

Sales Responsibilities

• Identify and develop new business opportunities in the cold chain sector.
• Build and maintain strong relationships with clients, partners, and vendors.
• Understand customer requirements and propose suitable cold chain solutions.
• Prepare and deliver sales proposals, quotations, and presentations.
• Achieve monthly and quarterly sales targets.
• Conduct regular client visits, follow-ups, and account management.

Operations Responsibilities

• Oversee daily cold chain logistics, storage, and distribution operations.
• Coordinate with transport teams, warehouse staff, and service providers to ensure timely deliveries.
• Monitor temperature-controlled operations to ensure product integrity.
• Track shipments, resolve operational issues, and ensure SLA compliance.
• Maintain accurate records of inventory, dispatches, and operational reports.
• Ensure adherence to cold chain compliance standards and safety requirements.

Cross-Functional Coordination

• Work closely with sales, operations, and customer support teams for seamless service execution.
• Handle customer queries, complaints, and escalations with professionalism.
• Assist in planning and implementing process improvements to increase efficiency.

Required Qualifications & Skills

• Experience: 3–5 years in sales and operations within the cold chain or temperature-controlled logistics industry.
• Strong knowledge of cold chain processes, storage requirements, transport handling, and temperature monitoring.
• Excellent communication, negotiation, and customer service skills.
• Proficiency in MS Office (Excel, Word, PowerPoint) and basic CRM tools.
• Ability to multitask, prioritize, and work in a fast-paced environment.
• Strong problem-solving and follow-up skills.
• Ability to work independently as well as part of a team.

Preferred Qualifications

• Experience working with refrigerated transport, cold storage.
• Understanding of regulatory and compliance requirements related to cold chain operations.

Key Competencies

• Customer-centric mindset
• Operational accuracy and attention to detail
• Strong organizational skills
• Sales-driven with a strategic approach

Job Type: Full-time

Pay: ₹13,829.33 - ₹68,139.24 per month

Benefits:

• Health insurance

Work Location: In person