Sales & Rental Specialist

Customer Experience & Sales Delivery
Greet and engage customers, identifying their needs and recommending products that best suit their cycling goals.
Deliver tailored advice and expert guidance across bikes, apparel, and accessories.
Drive personal and store sales targets through consultative selling, upselling, and cross-selling.
Support customers through the full sales process including fittings, bike handovers, and add-ons.
Build long-term relationships through trust, follow-up, and exceptional service.

Rental Operations
Manage the full rental process, including check-in/out, payment handling, and documentation.
Ensure rental bikes and equipment are maintained in excellent condition through regular inspection and servicing.
Collaborate with the workshop team to coordinate maintenance and repairs.
Maintain accurate rental records, schedules, and reports to ensure fleet readiness and availability.
Educate customers on proper bike usage and safe cycling practices.

Product & Technical Knowledge
Maintain a deep understanding of Wolfi s product range across bikes, components, gear, and technology.
Stay current on product launches, cycling innovations, and market trends.
Confidently respond to technical inquiries and recommend appropriate solutions or alternatives.
Provide feedback to the purchasing team regarding bestsellers, customer preferences, and potential new lines.

Visual Merchandising & Stock Management
Ensure merchandise and rental displays are visually appealing and aligned with brand standards.
Support restocking, tagging, and layout execution.
Monitor inventory levels for rental accessories and consumables, flagging supply needs proactively.
Assist with regular stock counts and reporting.

Team & Culture Contribution
Contribute to a positive team environment, sharing product knowledge and supporting peers.
Participate in product and service training, team rides, and in-store activations.
Uphold Wolfi s brand values in every customer and team interaction.