Sales Reporting Manager

Job Title: Business Analyst

Job Purpose

The Business Analyst (BA) acts as a bridge between business stakeholders and technical/operational teams. The role focuses on analyzing business processes, identifying gaps and opportunities, translating business needs into clear requirements, and supporting data-driven decision-making to improve efficiency, profitability, and growth.

Key Responsibilities

• Gather, analyze, and document business requirements from stakeholders
• Study existing processes, workflows, and systems to identify inefficiencies and improvement areas
• Prepare Business Requirement Documents (BRDs), Functional Requirement Documents (FRDs), and process flow diagrams
• Work closely with management, operations, finance, IT, and sales teams to align solutions with business objectives
• Translate business needs into clear, actionable requirements for technical or execution teams
• Analyze data, KPIs, and performance metrics to support strategic and operational decisions
• Support project planning, UAT (User Acceptance Testing), and implementation activities
• Track project progress and ensure delivered solutions meet agreed requirements
• Identify risks, dependencies, and change impacts; recommend mitigation plans
• Prepare dashboards, reports, and presentations for management review
• Support change management, SOP development, and continuous improvement initiatives
  
  

Key Skills & Competencies

• Strong analytical and problem-solving skills
• Excellent documentation and presentation skills
• Ability to map and improve business processes
• Strong stakeholder management and communication skills
• Data analysis skills (Excel, BI tools, or dashboards)
• Understanding of project management methodologies
• Ability to convert complex business needs into simple, structured solutions
  
  

Qualifications & Experience

• Bachelor’s degree in Business Administration, Management, IT, Finance, or a related field
• 2–6 years of experience in business analysis, process improvement, or consulting
• Experience working with cross-functional teams
• Industry experience (Trading, manufacturing, wholesale business, etc.) is an advantage
  
  

Key Performance Indicators (KPIs)

• Quality and clarity of business requirements
• Process improvement outcomes (cost savings, efficiency gains)
• Stakeholder satisfaction
• Project delivery success rate
• Accuracy and usefulness of analysis and reports
  
  

Reporting Line

• Reports to: Head of Operations & Finance