Sales Support Executive

JOB TITLE: Sales Support Executive

JOB LOCATION: Sialkot

WHAT WILL YOU DO:

The position holder will be responsible for planning, organizing and coordinating the movement of shipments based on customer requirements. The incumbent must work closely with a Field Sales team and operations team. He / She must have sound knowledge and understanding of the customer’s freight & shipping requirements.

• Must be capable of selling the full range of DP World Logistics services and products to customers.
• Provide professional representation of DP World Logistics in satisfying customer needs and expectations.
• Develop and maintain strong professional relationships with customers by ensuring the highest level of customer satisfaction continuously.
• Timely customer complaint reparation and inquiry response.
• Management and retention of defined customer portfolio.
• Negotiate with customers on contractual terms of service provision that is aligned to corporate sales policy and procedures.
• Work closely with the sales team, operations team, finance team and management.
• Action and respond to sales leads/sales messages/routing orders/letter of no objections in a timely fashion

WHAT YOU BRING (Skills, Qualification & Experience)

• Solid & demonstrated working knowledge of the Freight Forwarding Industry
• Strong negotiable skills
• Sound knowledge of the Pakistani market.
• Ability to prioritize multiple tasks to meet various deadlines
• Sound computer skills with proficiency in MS Office (Outlook, Word, Excel & PowerPoint)
• Effective verbal, written, and interpersonal skills. The ability to communicate with customers, carriers, networking offices.
• He / She can speak and write fluent English - additional languages are a bonus.
• Freight Forwarding experience is mandatory.
• Minimum 3/5 years of working experience in Sales & Business Support position
• Graduate in any field (preferred BBA)
• PIFFA Diploma (preferred)