Customer Sales & Support Specialist

We are hiring a Customer Sales & Support Specialist for our UAE-based client, PitStopArabia.com, for their Islamabad office.

Location: I-9/3, Islamabad (onsite)

Full-Time Permanent

Base salaries start at 90,000 PKR a month, depending upon experience, with On Target Earnings. Typical take home compensation after completion of probation period is upwards of PKR 180,000 monthly

Confirmed employees also get medical cover and lunch is provided by the company.

About PitStopArabia.com

PitStopArabia.com is the leading online tyre retailer in the UAE and one of the nation’s most successful e-commerce businesses. Founded in 2015, the business has disrupted the UAE’s automotive sector through its easy tyre fitting process, offering customers excellent service and affordable prices from all leading tyre manufacturers.

We are a design and customer experience led business and aim for our web platform and brand to stand out ahead of our competitors. We pride ourselves on a Build-Measure-Learn methodology which is accompanied by harnessing our data to get to the right solution quickly.

Job description

At PitStopArabia.com, customers are at the heart of our business. Nowhere is this more relevant than in the Customer Success Team where we are the face of the PitStopArabia.com brand. Our aim is to deliver world-class interactions whilst always placing our customers at the center of everything that we do.

As a member of the customer care team, you will provide support to our customers during their purchasing journey ensuring their needs are met and advocate the brand of PitStopArabia.com.

Engaging with our customers through our many contact channels you will also liaise with our installer network partners and suppliers to ensure we get it right, every time.

If you have a passion for doing the right thing, want to be part of wonderful team culture and have the imagination to do something that little different then we want to speak to you.

Our Values

• Integrity: Acting ethically and transparently in all business dealings, prioritizing doing the right thing over personal gain
• Innovation: Pushing past the status quo with bold and progressive ideas. Being curious and challenging deeply ingrained assumptions and traditional methods.
• Accountability: Owning the decisions made and their outcomes.
• Honesty: Being upfront and forthcoming with information, insights, and processes.
• Respect: Treating all employees, clients, customers, and stakeholders with dignity and worth – no matter their background, position, or opinions.
• Excellence: Pushing boundaries to achieve the highest quality results taking pride in the work.

Operational Duties:

• Ensuring our customers have a smooth and effortless journey from Purchase to Installation.
• Driving tyres sales and customer satisfaction by responding to motorists who reach out to PitStopArabia.com via our contact channels such as email, phone, social, live chat, and WhatsApp.
• Converting inquiries into sales by providing advice on tyre selection and availability to customers
• Proactively contacting customers who may have ordered the wrong tyres assisting them to find a more suitable solution and supporting in selecting a suitable alternative.
• Liaising closely with our Installer Network and Supply chain teams.
• Dealing with Installer deliveries and ensuring that tyres have arrived in time for fittings.
• Where installers are unable to support with preferred fitting times and dates, working with the customer, suppliers, and installers to find the best resolution based on their circumstances.
• Contacting customers to advise on delays with orders and working to find a solution for them.
• Working with couriers or suppliers to resolve issues where deliveries are signed for but have not arrived.
• Raising Purchase Orders, Claims, and various other items.
• Solutions focused approach to handling complaints ensuring they are resolved quickly and restore the customers' relationship with us.

Required Profile:

Education:

• Minimum 14 years of schooling.

Language:

• Proficient in English. Arabic language a plus

Skills Required:

• Excellent communication skills, able to communicate through phone (both inbound and outbound), email, webchat, and social media. – with a love for customer care
• Passionate about excelling in sales with excellent closing skills
• Organization skills, being able to balance own workload is necessary – ability to multi-task.
• Ability to problem solve effectively and generate solutions to solve customers’ issues.
• Active listening and understanding ensuring an excellent customer journey.
• Willingness to work proactively and as part of a team.

Experience Required: Mid-level

• Minimum 5 year’s experience of working in a customer-facing role is essential.
• Minimum 3 years experience as a Sales closer with consistent history of converting warm leads to sales
• Contact Centre experience is preferable with a role in an Omni-channel Contact Centre being advantageous.
• Knowledge or a keen interest in the motor or tyre industry is preferable but not essential.
• Interested in a future career development with us.

If you think you'd be a good fit, please apply here, or share your CV at career@unitedsol.net!

Job Type: Full-time

Work Location: In person