Customer Service Representative

Job Overview:
The Customer Service Representative plays a key role in ensuring a smooth and professional client experience while assisting with the day-to-day administrative functions of a visa consultancy firm. This position serves as the first point of contact for clients and requires excellent communication skills, a professional attitude, and the ability to handle confidential information responsibly.

Key Responsibilities:

• Greet and assist clients in a courteous and professional manner, both in person and through phone or email communication
• Provide clear and accurate information about visa services, processes, and appointment scheduling
• Manage appointment bookings, confirmations, and updates efficiently
• Follow up with clients regarding documentation, fees, and application progress
• Handle client queries, concerns, and complaints with patience and professionalism
• Ensure the confidentiality and security of all client-related and immigration information

Administrative Duties:

• Maintain well-organized client records, files, and documentation systems
• Assist consultants with administrative support related to ongoing cases
• Perform data entry, prepare basic reports, and draft routine communications
• Monitor office inventory and contribute to smooth daily office operations
• Coordinate with team members and departments to ensure efficient workflow
• Adhere to company policies and operational procedures at all times

Requirements:

• Bachelor’s degree in any relevant field
• 1–3 years of experience in customer service or administrative roles (experience in visa/immigration or service-based industry is an advantage but not required)
• Strong command of English, both spoken and written
• Excellent communication and interpersonal abilities
• Professional demeanour with punctuality and discipline
• Basic knowledge of computer systems and office software
• Ability to manage multiple tasks and perform well under pressure

Job Type: Full-time

Work Location: In person