Sales Support Representative (Bilingual in Mandarin)

Company Information:

We operate 16 distribution centers across the United States, covering over 6 million square feet of space. With in-house research and development, as well as design capabilities, we seamlessly manage the process from product concept to mass production through multiple manufacturing facilities in Asia. With a global workforce of over 4,000 employees, our market presence spans North America, Europe, and Asia, delivering high-quality products and services to customers worldwide.

Job Summary:

We are a fast-growing company in the furniture sector, committed to delivering high-quality products and services. We are currently seeking an In-House Sales Support Specialist to assist our sales team with order processing, customer relationship management (CRM), and administrative tasks. The In-House Sales Support Specialist will be responsible for managing sales orders, maintaining accurate records in CRM systems, and ensuring smooth communication between sales teams, customers, and internal departments. This role is ideal for someone detail-oriented, highly organized, and experienced in CRM software.

Key Responsibilities:

● Handle sales orders from entry to fulfillment, ensuring accuracy and timely processing.

● Coordinate with internal teams (warehouse, logistics, finance) to track and manage orders.

● Maintain and update customer data in CRM software to ensure accurate records.

● Assist in managing customer accounts, order history, and follow-up communications.

● Support the sales team with quotations, invoices, and customer inquiries.

● Monitor inventory levels and communicate product availability to the sales team.

● Assist in preparing sales reports and tracking performance metrics.

● Serve as a liaison between customers and internal teams to ensure order accuracy and issue resolution.

● Provide after-sales support, addressing customer concerns and coordinating solutions.

Qualifications:

● Experience with CRM software (e.g., Salesforce, HubSpot, Zoho, etc.) is required.

● 1-3 years of experience in sales support, order management, or customer service.

● Strong attention to detail and ability to multitask in a fast-paced environment.

● Excellent communication and coordination skills to work with internal teams and customers.

● Proficiency in Microsoft Office (Excel, Word, Outlook).

● Ability to analyze data and generate sales reports.

● Bilingual in English and Mandarin.

Job Type:

Full-time

Benefits:

● Dental Insurance

● Employee discount

● Health insurance

● Life insurance

● Paid time off

● Vision insurance

Schedule:

● 8-hour shift

Job Type: Full-time

Pay: $20.00 - $30.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Experience:

• B2B sales: 1 year (Required)

Language:

• Mandarin (Required)

License/Certification:

• Driver's License (Required)

Ability to Commute:

• Irvine, CA 92618 (Required)

Willingness to travel:

• 50% (Required)

Work Location: In person