Sales Support Specialist (Up-seller)

About Eminent4U Private Limited:

Join a dynamic team that goes beyond the typical call center experience. As the offshore branch of a UK-based company, we offer unique professional growth opportunities and international exposure. Our commitment to work-life balance and a positive, nurturing culture allows us to focus on the well-being and development of our team members.

Job Purpose:

As a Sales Support Specialist (Up-seller) at Eminent4U Private Limited, you are pivotal in fostering excellent customer relations and maintaining the integrity of our services. Your role involves direct interaction with customers to resolve issues, retain clients, and enhance overall satisfaction.

Responsibilities:

• Customer Interaction & Support: Engage with customers via telephone to efficiently address the product as per their needs, and resolve queries about products, accounts, and bookings, aiming for first-contact resolution to ensure customer satisfaction. Manage to maintain a high customer satisfaction level consistently.
• Product Knowledge & Expertise: Continuously enhance your understanding of the company’s products and services to provide accurate and helpful information to customers. Maintain high scores in product knowledge assessments to ensure expertise in all customer interactions.
• Sales Upgrades: Utilize strategic sales techniques to transform inquires into opportunities for customers.
• Relationship Management: Build and sustain lasting relationships with customers to encourage repeat business and ongoing satisfaction. Manage to sustain a high rate of repeat customers.
• Collaboration & Reporting: Collaborate closely with the UK team to ensure timely updates and synchronization of customer interaction data. Ensure all customer interactions are reported on time and accurately.

Skills and Qualifications:

• A-Levels / O-Levels pass are encourage to apply
• Proven ability to listen actively and respond to customer needs effectively.
• Strong multitasking abilities.
• Stellar communication skills.
• Team-oriented mindset.
• Flexibility and adeptness in managing and exceeding KPIs.
• Willingness to go the extra mile for customer satisfaction.
• Positive attitude and keen attention to detail.

Why Join Eminent4U Private Limited?

• Handsome Pay along with Commission along with other fringe benefits i.e. (Annual Bonus, Anniversary Bonus, Birthday , Punctuality, Weekday Allowances, etc.
• Opportunity to work in a dynamic and inclusive environment focused on professional growth and employee satisfaction.
• Afternoon Shifts: 01:00 pm till 09:30 pm | 02:00 pm till 10:30 pm | 03:00 pm till 11:30 pm PST with alternate weekends off.

Job Type: Full-Time | Permanent

Experience: at least two years of experience in similar capacity

Salary: Up to PKR 170,000 per month | Tier base model | Incentives

Location: PECHS, Block-6, Karachi.

Email: careers@eminent4u.com

Job Type: Full-time

Pay: Rs75,000.00 - Rs170,000.00 per month

Application Question(s):

• How is your english communication skills? rate your skills from 0 out of 5?
• How many years of experience do you have in International Sales?

Work Location: In person