Sales Team Lead

About Us:

Blu Sky VA is a leading provider of business process outsourcing solutions, offering virtual assistance, customer support, and back-office services to clients worldwide. Our innovative, collaborative work environment is dedicated to delivering exceptional results and ensuring client success.

Job Title: Team Lead – Business Development

Department: Business Development
Reporting To: Business Development Manager
Location: Bahria Town Phase-7 Rawalpindi
Shift: Night / Evening (US)
Employment Type: Full-time

Job Summary

We are seeking a highly motivated Team Lead – Business Development to manage and drive outbound sales operations across BPO, IT Services, and Real Estate international campaigns. The ideal candidate will have hands-on experience in cold calling, lead qualification, and team leadership within KPI-driven environments. This role requires a balance of strong people management, sales execution, and performance analytics.

Key Responsibilities

Team Leadership & Operations

• Lead and manage a team of Business Development Executives (BDEs) working on international outbound campaigns.
• Ensure daily, weekly, and monthly targets for calls, transfers, and meetings are consistently achieved.
• Monitor attendance, punctuality, shift adherence, and productivity in line with BPO standards.
• Build a high-performance, accountable, and result-oriented team culture.

Training, Coaching & Quality Assurance

• Deliver onboarding and ongoing training for BDEs on scripts, pitch delivery, objection handling, and campaign-specific requirements.
• Conduct call monitoring, live audits, and quality evaluations to maintain high call standards.
• Provide one-on-one coaching and corrective action plans for underperforming team members.
• Ensure compliance with internal QA benchmarks and client expectations.

Outbound Sales & Lead Qualification

• Oversee high-volume outbound cold calling activities for IT services, real estate, and other international offerings.
• Personally participate in cold calling when required to support targets and set performance benchmarks.
• Ensure accurate lead qualification, meeting scheduling, and live transfers as per campaign guidelines.

Performance Management & Reporting

• Track, analyze, and optimize KPIs related to call volume, connect rates, transfer quality, and meeting conversions.
• Prepare and share daily, weekly, and monthly performance reports with management and clients.
• Identify trends, gaps, and improvement areas to enhance campaign efficiency.

CRM & Process Compliance

• Ensure 100% CRM compliance, including accurate call dispositions, lead stages, notes, and follow-ups.
• Enforce follow-up SLAs and ensure timely handovers to sales closers or clients.
• Coordinate with QA, operations, and account management teams for issue resolution.

Key Performance Indicators (KPIs)

Activity & Productivity

• Total Dials (Team, Per Agent, Team Lead)
• Example Targets:
• 350 calls/day per agent
• 2,800 calls/week (team)
• 250 calls/day (Team Lead)
• Connect Rate: ≥ 60%

Lead Quality & Conversions

• Qualified Live Transfers: 5+ per agent/day
• Transfer Acceptance Rate: ≥ 85%
• Meeting Scheduled Rate from Connects: ≥ 2%
• Meeting Show-Up Rate: ≥ 65%

Quality & Compliance

• Follow-Up SLA Compliance: ≥ 95%
• Call Quality Score: ≥ 85%
• CRM Accuracy & Compliance: 100%

Why Blu Sky VA?

• Growth Opportunities: Be part of a rapidly growing company with ample opportunities for career development and advancement.
• Dynamic Work Environment: Work in a fast-paced, collaborative environment where your contributions directly impact our success.
• Competitive Compensation: Enjoy a competitive salary along with additional benefits and perks.

If you're passionate about sales, customer engagement, and driving business growth, we’d love to hear from you! Join Blu Sky VA and be a part of our success story.

Apply Now!

Email: Interested candidates are invited to submit their resume and cover letter to hr@bluskyvas.com. Please ensure the subject line includes "Team Lead Application - [Your Name]" when submitting your resume and cover letter to hr@bluskyvas.com.

Job Type: Full-time

Pay: Rs55,000.00 - Rs70,000.00 per month

Work Location: In person