Salesforce Administrator

• Administer and support Salesforce systems, including user management, security controls, reports, dashboards, workflows, and routine configuration.

• Stay current with Salesforce releases, features, and best practices; assist with system upgrades, critical updates, and action alerts.

• Configure and enhance the platform using declarative tools (fields, page layouts, Lightning Flows, Quick Actions, Macros), addressing business needs and reducing technical debt through Lightning solutions.

• Design, develop, test, and maintain moderately complex software, scripts, and system enhancements; support release and deployment activities, including pre- and post-deployment testing.

• Identify and improve systems, processes, and procedures; document configurations and create training materials.

• Troubleshoot and resolve technical issues; provide end-user support and escalate complex matters as needed.

• Support database and data management efforts, including normalized data structures, metadata capture, and data quality/cleaning initiatives.

The final salary and offer components are subject to additional approvals based on UC policy.

To see the salary range for this position (we recommend that you make a note of the job code and use that to look up): TCS Non-Academic Titles Search (https://tcs.ucop.edu/non-academic-titles)

Please note: An offer will take into consideration the experience of the final candidate AND the current salary level of individuals working at UCSF in a similar role.

For roles covered by a bargaining unit agreement, there will be specific rules about where a new hire would be placed on the range.

To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

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• Hepatitis C Consultation Service
• Pre-Exposure Prophylaxis Consultation Service (PrEPline)
• Substance Use Warmline
• Reproductive Health Hotline

• Bachelor's degree in related area and one year of relevant experience and / or equivalent experience / training
• Knowledge relating to the design and development of Salesforce software. Basic knowledge of Salesforce security features
• Demonstrated experience with Salesforce database administration

• General knowledge of multiple areas of IT

• Knowledge of business processes and procedures

• Knowledge of the design, development, and application of technology and systems to meet business needs

• Knowledge of data management systems, practices, and standards

• Demonstrated knowledge of computer security tools, best practices, and policies

• Demonstrated ability to apply security controls to software and hardware

• Demonstrated testing and test planning skills

• Ability to write clear and concise technical documentation

• Demonstrated understanding of how system management actions affect users and related/dependent functions

• Strong interpersonal skills; ability to work with technical and non-technical personnel at various organizational levels

• Ability to communicate technical and non-technical information clearly and effectively

• Self-motivated; able to work independently and collaboratively

• Strong problem-solving skills

• Ability to learn quickly and meet deadlines

• Experience with Salesforce Service Cloud

• Experience with Salesforce Communities

• Knowledge of Visualforce and/or Apex

• Experience working in a SCRUM or Agile environment

For the University of California's Affirmative Action Policy, please visit: https://policy.ucop.edu/doc/4010393/ppsm-20

For the University of California's Anti Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination