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Salesforce Adminstrator
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About Contour
Contour Software
has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.
What started as an R&D & Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore & Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!
The Division:
Jonas Chorum is a suite of streamlined, intuitive and flexible property management solutions, designed to provide hotels with everything they need to operate more efficiently and cost effectively, all while delivering a personalized guest experience. Product offerings include Chorum PMS, Chorum CRS, Chorum POS and Chorum Sync. The cloud-based platform features a lineup of high-tech applications and user-friendly features, making it a superior software solution for independent hotels, chain hotels and hotel management companies.
The Position
We are seeking a detail-oriented and proactive Salesforce Administrator to manage and optimize our Salesforce platform. This role is critical in ensuring data integrity, improving system functionality, and supporting our sales, marketing, and service teams to maximize productivity and customer engagement.
Key Responsibilities
System Administration
- Maintain and customize Salesforce objects, fields, record types, page layouts, and workflows.
- Manage user accounts, profiles, roles, and permissions.
- Monitor system health and troubleshoot issues promptly.
Data Management
- Ensure data accuracy and integrity through regular audits and deduplication.
- Import, update, and export data as needed.
Process Optimization
- Develop and implement automation solutions (flows, process builder) to streamline business processes.
- Collaborate with stakeholders to gather requirements and translate them into Salesforce solutions.
Reporting & Analytics
- Create and maintain dashboards and reports for sales, marketing, and leadership teams.
- Provide insights to support data-driven decision-making.
Training & Support
- Serve as the primary point of contact for Salesforce-related inquiries.
- Train end-users and develop documentation for best practices.
Qualifications
Education:
Bachelor’s degree in Business, Information Systems, or related field (preferred). Page
Experience:
2+ years of experience as a Salesforce Administrator.
Salesforce Administrator certification required; additional certifications (Advanced Admin, Platform App Builder) are a plus.
Skills:
- Strong understanding of Salesforce architecture and best practices.
- Proficiency in data management and reporting.
- Excellent problem-solving and communication skills.
Preferred Attributes
- Experience with third-party integrations and AppExchange tools.
- Familiarity with Sales Cloud, Service Cloud, and Marketing Cloud.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
Exciting Benefits we offer:
- Market-leading Salary
- Medical Coverage – Self & Dependents
- Parents Medical Coverage
- Provident Fund
- Employee Performance-based bonuses
- Home Internet Subsidy
- Conveyance Allowance
- Profit Sharing Plan [Tenured Employees Only]
- Life Benefit
- Child Care Facility
- Company Provided Lunch/Dinner
- Professional Development Budget
- Recreational area for in-house games
- Sporadic On-shore training opportunities
- Friendly work environment
- Leave Encashment
Disclaimer: At Contour, we attribute our success to the unique contributions of our diverse staff. We’re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we’ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.
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