Salon Manager

Job Description – Salon Manager

Location: Karachi
Department: Operations – Women/Men Salon

Position Overview

The Salon Manager is responsible for overseeing daily salon operations to ensure smooth functioning, high-quality services, and customer satisfaction. This role involves staff supervision, client relationship management, inventory control, and maintaining salon premises in line with company standards. The Salon Manager acts as a leader, motivator, and problem-solver, ensuring both employees and clients experience a professional and welcoming environment.

Key Responsibilities

1. Staff Management

• Supervise and lead salon staff, including stylists, beauticians, apprentices, and support staff.
• Schedule, coordinate, and manage work shifts to ensure adequate coverage during peak and off-peak hours.
• Conduct regular performance evaluations, provide feedback, and set performance goals.
• Encourage professional growth through coaching, mentoring, and recommending training opportunities.
• Maintain a healthy, positive, and productive work environment, resolving conflicts effectively.

2. Client Management

• Ensure an exceptional client experience by monitoring service quality and client satisfaction.
• Address and resolve customer complaints or concerns promptly and professionally.
• Manage appointment bookings, cancellations, and rescheduling with accuracy and efficiency.
• Build and nurture long-term relationships with clients to encourage repeat business and referrals.
• Stay informed about industry trends and recommend innovative service offerings to enhance customer experience.

3. Salon Premises & Operations Management

• Oversee cleanliness, organization, and ambiance of the salon to ensure a professional and welcoming environment.
• Ensure compliance with company policies, industry regulations, and sanitation/health standards.
• Manage inventory of products, tools, and equipment; place timely orders to avoid shortages.
• Collaborate with vendors, suppliers, and contractors for service maintenance and repairs.
• Monitor cash handling, billing accuracy, and financial transactions as per company policies.

4. Sales & Business Development

• Support in achieving monthly/quarterly sales and revenue targets through upselling and cross-selling salon services and products.
• Coordinate with the marketing team to implement promotional campaigns, seasonal offers, and loyalty programs.
• Provide insights on customer preferences and competitor trends to improve business strategies.

Qualifications & Requirements

• Education:
• Bachelor’s degree in Business Administration, Hospitality Management, or a related field (preferred).
• Diploma/Certification in Beauty, Hair, or Salon Management will be an added advantage.
• Experience:
• 3–5 years of proven experience in salon management, spa management, or hospitality/retail operations.
• Strong track record of staff supervision, customer service excellence, and operational management.
• Skills:
• Leadership and people management skills.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency in appointment scheduling software and basic MS Office.
• Conflict resolution and problem-solving skills.
• Knowledge of beauty and wellness industry trends.

Key Competencies

• Customer-Centric Mindset
• Team Leadership and Motivation
• Professional Grooming and Etiquette
• Attention to Detail
• Business Acumen and Target Orientation
• Adaptability and Innovation

Compensation & Benefits

• Competitive market-based salary.
• Performance-based incentives.
• Staff discounts on salon services and products.
• Professional development and training opportunities.

Application Process
Interested candidates are invited to submit their resume, cover letter to:
Email: careers@qureshigroup.pk

Job Type: Full-time

Pay: Rs45,000.00 - Rs55,000.00 per month

Work Location: In person

Application Deadline: 06/09/2025
Expected Start Date: 10/09/2025