Scheduling Specialist

We are currently looking for a detail-oriented and analytical Scheduler to join our team. If you have strong planning skills, enjoy working with data, and thrive in a fast-paced environment, this opportunity is for you.

Key Responsibilities:

• Prepare and maintain accurate staff schedules based on forecasted demand
• Ensure optimal coverage while balancing service levels and cost efficiency
• Monitor intraday performance and recommend schedule adjustments when needed
• Coordinate with Operations and WFM teams to manage shrinkage, leaves, and absenteeism
• Analyze scheduling trends and provide insights for continuous improvement
• Maintain scheduling data within workforce management systems

Requirements:

• Bachelor's degree in a related filed
• Strong analytical and problem-solving skills
• Advanced Excel skills
• Experience with WFM tools (e.g., IEX, NICE, Teleopti, Verint, etc.) is a plus
• Strong communication skills and ability to work cross-functionally
• High attention to detail and strong organizational skills