Qureos

Find The RightJob.

Scheduling Specialist

We are currently looking for a detail-oriented and analytical Scheduler to join our team. If you have strong planning skills, enjoy working with data, and thrive in a fast-paced environment, this opportunity is for you.

Key Responsibilities:

  • Prepare and maintain accurate staff schedules based on forecasted demand
  • Ensure optimal coverage while balancing service levels and cost efficiency
  • Monitor intraday performance and recommend schedule adjustments when needed
  • Coordinate with Operations and WFM teams to manage shrinkage, leaves, and absenteeism
  • Analyze scheduling trends and provide insights for continuous improvement
  • Maintain scheduling data within workforce management systems

Requirements:

  • Bachelor's degree in a related filed
  • Strong analytical and problem-solving skills
  • Advanced Excel skills
  • Experience with WFM tools (e.g., IEX, NICE, Teleopti, Verint, etc.) is a plus
  • Strong communication skills and ability to work cross-functionally
  • High attention to detail and strong organizational skills

© 2026 Qureos. All rights reserved.