SCM and Store Operations

Description

Role : Senior Manager / Associate Director
Supply Chain Operations -J24

Location : Bangalore

ABOUT US

Jumbotail is India//'s leading B2B marketplace and New Retail platform, serving thousands of
mom & pop stores (/"Kiranas/"). Jumbotail ecosystem has 4 in-house, proprietary platforms - B2B
online marketplace, Supply Chain & Logistics, Fintech for SME Lending, and Retail platform that
powers its J24 branded convenience grocery stores. Jumbotail transforms traditional
unorganised kirana stores into J24 branded modern convenience grocery stores, owned and
operated by kirana entrepreneurs, powered by Jumbotail//'s New Retail platform and playbook
consisting of J24 consumer branding, in-store GoldenEye retail technology, data driven product
selection and merchandising insights, integrated supply chain with daily store fulfilments,
Greencard loyalty program and payment solutions.
Our vision is to organise the food and grocery ecosystem in India using technology, data
science and design. We are building products, platforms and services for the next billion people
of India, who have fundamentally different needs - access, language, selection, supply chain,
financial, cultural, and the like. Our market potential is huge - in the order of hundreds of billions
of dollars.
We are reimagining and reengineering the food and grocery ecosystem through intelligent
technology, intuitive design, and innovative business and supply chain models. We are a
passionate team driven by our sense of purpose to solve a critical real world problem. Each
team member will have significant ownership of key components that go into the next
generation e-commerce, supply chain, demand generation, and credit technology platforms and
services that we are building.
The work you will do at Jumbotail will impact real lives and bring a lasting positive change for
the next billion people of India. We promise a fun, fast paced ride with some of the smartest
people, with full of opportunities to learn and grow, and leave a legacy.

ABOUT THE ROLE

The Senior Manager / Associate Director - Supply Chain Operations will own end-to-end
operational excellence across all stores and the supply chain backbone. This leader will build
teams, processes, and systems to deliver consistent in-store execution, customer delight, and a
robust supply chain that can scale profitably.
The leader will also have PnL responsibility for all the operational costs of the network.

ROLES AND RESPONSIBILITIES

1. Store Operations
a. Drive SOP adherence across our network of stores
b. Ensure inventory, entrepreneur and consumer experience KPIs are met.
c. Build and manage a team of cluster/area managers for daily retail discipline.
d. Establish audit systems and tech-enabled dashboards for monitoring.

2. Supply Chain Operations
a. Manage procurement, warehousing, Fruits and Vegetables supply chain, and
last-mile logistics.
b. Drive vendor SLAs, OTIF delivery, and cost optimization.
c. Design scalable supply chain processes for expansion into new cities
d. Drive initiatives to reduce cost, improve efficiency and productivity of our
supply chain and store operations

3. People Leadership
a. Recruit, train, and inspire high-performing operations teams.
b. Build a culture of accountability, ownership, and customer-first execution.
c. Mentor entrepreneurs/franchisees to achieve operational excellence.

4. Strategy & Execution
a. Translate high-level sales and growth targets into operational plans.
b. Design and improve operating models to ensure profitability at scale.
c. Deploy technology for automation, visibility, and data-driven decision-making.

QUALIFICATIONS, SKILLS AND EXPERIENCE
An ideal candidate for this role is someone who has :
1. MBA preferred (Tier 1/2 B-Schools).
2. 8–12 years//' experience in retail/QSR/FMCG with multi-store & multi-city
operations leadership.
3. Proven ability to design processes and also run on-ground execution.
4. Strong people leadership: has led large teams (200+ people, 100+
outlets).
5. Customer-first attitude and focus on imapct, with a founder mindset.