Screening Administrator

At Giant Group , we have an exciting opportunity for a Screening Administrator to join our growing team.

• Job Title : Screening Administrator
• Reporting to : Screening Team Lead
• Location : Askari Corporate Tower, Main Boulevard, Gulberg III, Lahore
• Hours : 40hrs, Weekly (Mon – Fri), 10:00am - 7:00pm (PST)
• Salary range : 98,500 PKR plus OTE up to 15,000 PKR per month
• Holiday : 17 days leave + Public Holidays
• Probation period : 3 months

About us:

We believe in a world where businesses can engage and manage global talent without any barriers. Established in 1992, Giant Group is a workforce management platform and solutions provider. Our purpose is to support businesses with compliant and efficient solutions ranging from applicant tracking, supply chain management and screening, through to time management, billing and payroll, and a range of employment options, all on a global basis.

To understand more about Giant Group and our services please browse our website at: www.giantgroup.com

The impact of your role:

As the Screening Administrator, you will have an impact on the quality of our screening services provided to our screening clients. Therefore, you are responsible for conducting the verification of candidates’ employment history, education qualifications and professional membership or any other required checks/verifications that we provide as a service. The desired outcome of this will be to provide a screening solution to our clients that meets a high quality and productivity standards that are essential to maintain long-term partnerships with our clients.

Key responsibilities of the role include:

• Conduct thorough background checks on candidates, including verifying employment history, education, and criminal records, and ensuring proper documentation.
• Maintain clear and effective communication with external stakeholders like candidates, clients, etc via personalized email and phone call, ensuring timely responses through a systematic follow-up process.
• Coordinate with clients to provide regular updates on pending actions, addressing queries or concerns promptly and professionally.
• Collaborate with team members to streamline the screening process, resolve issues, and maintain a comprehensive case history to improve overall efficiency.
• Manage time effectively to meet deadlines, handle multiple cases simultaneously, and provide regular reports to management about progress and outstanding issues.
• Work closely with quality team to maximize case completion by following established procedures and guidelines.

Your ideal experience & competencies

Qualifications

• Bachelor’s degree preferably in BBA, Economics and Technology
• At least 1 year of experience in operations, Customer service or customer communication facing role
• Excellent verbal and written communication skills.
• Proficient in using email, CRM systems, and other tools
• Self-motivated with strong time management and organizational skills.
• Manage daily operations with high attention to detail
• Follow structured workflows and meet key deadlines
• Collaborate with a team lead and receive regular performance feedback

Preferred Skills

• Experience in background screening or HR processes.
• Familiarity with data privacy laws and compliance standards.
• Ability to work independently and collaboratively in a team environment

Benefits :

• Provident fund
• Medical cover
• Birthday leave
• Role related training & paid studies
• Buy holidays
• Life insurance
• Mental health coverage
• Referral bonuses
• Subsidized parking
• Engage & Celebrate
• Long service award
• Social events and trips

All our posts are subject to pre-employment checks. We are committed to equal opportunities in employment, and we look forward to all applicants, and applicants with a disability, who meet the minimum criteria for the job, and consider them on their abilities. Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early.