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Scrum Master I
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Role description
Role Proficiency:
Partner with up to two business and technology teams to plan and execute tactical and strategic efforts; delivering the business vision.
Outcomes:
- Team coordination: Ensure teams operate to agreed team cadence. Provide support to help teams reflect learn and improve on their Agile practice
- Dependency coordination: Support teams to ensure smooth collaboration among ‘extended’ team members wherever required and enable clear visualisation of dependency blockers
- Track and manage team Visual Management Boards: Help teams maintain their team data and collateral; keeping them relevant over time to changing needs of the business
- Continuous improvement: Provide mentoring support to Product Owners and team members to refine their understanding of Agile practices
- Support Product Owners in each team to engage inform influence and negotiate with stakeholders using product backlogs (prioritized based on value) as the basis for discussions.
- Work with the Agile coach to ensure alignment to Agile values and principles.
Measures of Outcomes:
- Percent of increase in Agile maturity as defined by the maturity tools i.e. adoption of Agile practices and participation within the team
- Percent of achievement in OKRs or KPIs as defined for project / program
- Number of contributions to Scrum Master guilds to improve Agile adoption; creating sustainability
Outputs Expected:
Change Agent:
- Facilitate team events to drive Agile practices (e.g. daily stand up
sprint planning
sprint reviews and sprint retrospectives).
- Conduct regular check- ins with all team members to provide performance feedback and offer coaching and mentoring
- Create and maintain team metrics to monitor and measure teams performance (e.g. Velocity
Burndown
CFD’s
cycle time
etc)
- Coach the team
the product owner and business stakeholders on Agile practices and processes (e.g. methodology
acceptance criteria
user stories
estimation
etc.)
- Provide training for the team on Agile concepts
various practices and frameworks
as required
- Effectively use a variety of collaboration tools (e.g. Mural
Miro
MS Teams
Zoom
etc) to stimulate collaboration and transparency
Skill Examples:
- Understand the business requirements and interact with SMEs at various stages of development
- Understand the customer's technology landscape and requirements
- Identify improvements for the release management process release schedule and plan
- Understand RACI Matrix and Governance Framework for related projects
- Promote continuous knowledge management
- The ability to cut through unnecessary work and focus only on the essentials
- Exhibits sound judgment under pressure with the ability to remain calm under stress
- Possesses motivation and coaching skills; guiding and supporting teams throughout a project
- The ability to think and make decisions quickly in rapidly changing circumstances
- A true Servant leader with the relevant skills and competencies
- Demonstrate conflict resolution skills to effectively facilitate the team business stakeholders and project delivery.
Knowledge Examples:
- Experience applying a variety of patterns and techniques for filling in the intentional gaps left in the Scrum approach (example: Retrospective formats handling bugs Backlog Prioritization collaboration team building techniques etc.)
- Passion for Agile software development.
- Understanding of fundamentals of software development processes and procedures.
- Recognizing the value of commitments to delivery made by a development team.
- Comprehension of incremental delivery and the benefit of metrics.
- Understand the necessity of backlog tracking and grooming burndown metrics velocity and task definition.
- Familiarity with common Agile practices and better development practices
- Willingness to adhere to and promote adopted methodologies tools and standards to ensure consistency and compliance with defined standards.
Additional Comments:Scrum Facilitation Plan and facilitate all Scrum ceremonies: Daily Stand-ups, Sprint Planning, Sprint Review, and Sprint Retrospective. Ensure the team understands and follows Scrum values, principles, and practices. Foster an environment of open communication, collaboration, and psychological safety. Collaboration & Communication Work with the Product Owner to refine and maintain the product backlog. Promote transparency of work and progress through metrics (e.g., burndown charts, velocity). Coordinate with other teams and stakeholders to ensure alignment and remove cross-team blockers. Process Improvement Drive adoption of Agile best practices across the organization. Support the team in improving workflow efficiency and delivery quality. Encourage experimentation and data-driven decision making. Required Skills & Qualifications Strong understanding of Agile frameworks (Scrum, Kanban, etc.). Proven experience as a Scrum Master or Agile Coach. Excellent facilitation, communication, and conflict-resolution skills. Ability to guide teams toward continuous improvement. Familiarity with Agile tools (Jira, Azure DevOps, Trello, etc.). Preferred Qualifications Scrum certifications (e.g., CSM, PSM I/II). Background in software development or IT project management. Knowledge of scaling frameworks (SAFe, LeSS, Scrum@Scale).
Skills
Scrum Master,Excellent Communication,Risk Management,Agile Methodology
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