arabic-speaking government & sovereign affairs advisor (usd200k)

account onboarding lead

account maintenance lead

Wio Bank

<div>
 
 About Wio:
 
 
 
 Wio Bank is a leading one-of-a-kind financial platform that is revolutionizing the banking industry in MENA region. Our platform is here to reboot personal and business banking-of-a-kind financial platform that is revolutionizing the banking industry in MENA region. Our platform is here to reboot personal and business banking in the digital age. Our personalised features and seamlessly integrated services are built around your needs, helping you spend, save, and plan for your future.
 
 
 
 Role Overview
 
 
 
 As the
 
 Account Maintenance Team Lead
 
 , you will ensure a smooth and efficient experience for our clients, overseeing the entire account maintenance process while maintaining compliance, optimizing efficiency, and fostering a customer-centric approach. You will also lead and mentor your team to consistently deliver exceptional results.
 
 
 
 What you&rsquo;ll be responsible for:
 
 
 
 <ul>
 <li>
 Account Maintenance:Lead and manage the account maintenance team, ensuring the timely and accurate processing of account updates. Ensure all activities adhere to relevant banking regulations, internal policies, and procedures. Collaborate proactively with teams in India and local teams to refine processes, triggers, and work instructions. Focus on risk mitigation while ensuring an exceptional client experience.
 </li>
 <li>
 Operational Excellence : Drive operational efficiency and superior service delivery within the Account Maintenance team. Streamline workflows, optimize processes, and ensure adherence to service level agreements (SLAs) and turnaround times (TATs). Set clear performance expectations, track team progress, and provide ongoing coaching and feedback to drive continuous improvement. Implement robust controls and review performance metrics regularly to ensure optimal results. Work closely with both offshore and onshore teams to enhance workflows and elevate the customer experience, while promoting a strong control environment to mitigate risks and ensure compliance.
 </li>
 <li>
 Customer-Centric Relationship Management : Develop and maintain efficient workflows that enhance productivity, minimize errors, and improve service delivery. Act as the escalation point for complex account maintenance issues, addressing challenges swiftly and effectively. Ensure proactive resolution of issues and transparent communication with clients to build and maintain strong relationships, ensuring high levels of client satisfaction.
 </li>
 <li>
 Data Management and Reporting : Prepare and present detailed management information (MI) reports, including key performance indicators (KPIs) and key risk indicators (KRIs). Monitor team performance and operational efficiency, providing actionable insights for continuous improvement. Stay informed about regulatory updates and industry trends, ensuring account maintenance practices remain compliant and competitive.
 </li>
 <li>
 Cross-Department Collaboration : Work closely with cross-functional teams such as customer service, compliance, Product and operations to ensure smooth account management and the resolution of client issues. Foster a customer-focused culture within the team to consistently meet client expectations. Stay current with industry best practices and regulatory changes to ensure compliance and promote operational excellence, client expectations.Stay up-to-date with industry trends, regulations, and best practices to ensure ongoing compliance and operational excellence.
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 <ul>
 <li>
 Strong expertise in KYC processes, with a proven track record of managing complex workflows.
 </li>
 <li>
 Strong understanding of Anti-Money Laundering (AML), Customer Due Diligence (CDD), and regulatory requirements for onboarding clients.
 </li>
 <li>
 Proven ability to streamline operations, manage performance, and meet SLAs and TATs.
 </li>
 <li>
 Excellent leadership skills with the ability to manage and inspire teams toward achieving common goals.
 </li>
 <li>
 Strong customer focus, with the ability to build and maintain trust through exceptional service delivery.
 </li>
 <li>
 Analytical mindset with attention to detail and the ability to navigate complex regulatory frameworks.
 </li>
 <li>
 Effective communication and interpersonal skills to manage relationships across diverse teams and stakeholders.
 </li>
 <li>
 Proactive and solution-oriented, with a commitment to delivering results and continuous improvement.
 
 
 </li>
 </ul>
 
 What is in it for you?
 
 
 
 <ul>
 <li>
 Being part of a leading one-of-a-kind financial platform that is revolutionizing the banking industry in MENA region.
 </li>
 <li>
 Joining a highly performance driven culture.
 </li>
 <li>
 Peering with talented colleagues coming from top-tier fintech companies from all over the world.
 </li>
 <li>
 Work-life balance is important to us so you would have 28 working days holidays + up to 14 national holidays per year.
 </li>
 <li>
 Additional perks such as top private health &amp; life insurance, flexible working hours, hybrid work policy, and many more to come!
 </li>
 <li>
 Working in an international environment, with employees from over 40 different nationalities.
 </li>
 </ul>
</div>

Account Maintenance Lead

<div>
 
 About This Role
 
 
 
 Wio Bank is a leading one-of-a-kind financial platform that is revolutionizing the banking industry in MENA region. Our platform is here to reboot personal and business banking in the digital age. Our personalised features and seamlessly integrated services are built around your needs, helping you spend, save, and plan for your future.
 
 
 
 Role Overview
 
 
 
 As the
 
 Account Onboarding Team Lead
 
 , you will play a pivotal role in delivering a seamless and efficient onboarding experience for our clients. You&rsquo;ll oversee the end-to-end process, ensuring compliance, efficiency, and a customer-centric approach while managing and guiding your team to achieve excellence.
 
 
 
 What you&rsquo;ll be responsible for:
 
 
 
 <ul>
 <li>
 Client Onboarding and KYC Process Management: Lead the team responsible for opening SME and retail customer accounts, ensuring a smooth and efficient process for all clients.. Review account opening documentation and conduct due diligence, including screening and risk checks. Collaborate with stakeholders to resolve complex cases and ensure accurate client records are maintained.
 </li>
 <li>
 Operational Excellence : Lead the onboarding team, ensuring exceptional service delivery and operational efficiency. Streamline workflows, optimize operations, and ensure SLAs and TATs are met. Set clear performance expectations, monitor onboarding TAT and the progress, provide feedback and coaching to team members to improve performance and efficiency. Implement effective controls and regularly review performance metrics to ensure optimal team performance. Collaborate with both offshore and onshore teams to enhance operational workflows and customer experience. Foster a robust control environment to mitigate risks and enhance compliance across processes.
 </li>
 <li>
 Customer-Centric Relationship Management : Act as the main escalation point for client issues, ensuring smooth communication and swift resolutions.Collaborate with product and business teams to align the onboarding process with customer needs and expectations. Deliver fair outcomes by resolving client issues quickly and effectively, enhancing the onboarding experience. Ensure proactive issue resolution and transparent communication with clients.
 </li>
 <li>
 Data Management and Reporting : Prepare and deliver comprehensive management information (MI) reports, including key performance indicators (KPIs) and key risk indicators (KRIs). Maintain an accurate tracker for onboarding exceptions and follow through on resolutions in collaboration with relevant stakeholders. Monitor and report on team performance, onboarding timelines, and operational efficiencies. Stay informed about regulatory developments and industry trends, ensuring onboarding practices remain compliant and competitive.
 </li>
 <li>
 Cross-Department Collaboration : Work closely with sales, product, and business development teams to ensure alignment between account opening processes and business goals. Support the development of new products and services by providing input on how account opening processes can be aligned with customer needs and market demand.
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 <ul>
 <li>
 Strong expertise in client onboarding and KYC processes, with a proven track record of managing complex workflows.
 </li>
 <li>
 Strong understanding of Anti-Money Laundering (AML), Customer Due Diligence (CDD), and regulatory requirements for onboarding clients.
 </li>
 <li>
 Excellent leadership skills with the ability to manage and inspire teams toward achieving common goals.
 </li>
 <li>
 Strong customer focus, with the ability to build and maintain trust through exceptional service delivery.
 </li>
 <li>
 Analytical mindset with attention to detail and the ability to navigate complex regulatory frameworks.
 </li>
 <li>
 Effective communication and interpersonal skills to manage relationships across diverse teams and stakeholders.
 </li>
 <li>
 Proactive and solution-oriented, with a commitment to delivering results and continuous improvement.
 
 
 </li>
 </ul>
 What is in it for you?
 
 
 
 
 <ul>
 <li>
 Being part of a leading one-of-a-kind financial platform that is revolutionizing the banking industry in MENA region.
 </li>
 <li>
 Joining a highly performance driven culture.
 </li>
 <li>
 Peering with talented colleagues coming from top-tier fintech companies from all over the world.
 </li>
 <li>
 Work-life balance is important to us so you would have 28 working days holidays + up to 14 national holidays per year.
 </li>
 <li>
 Additional perks such as top private health &amp; life insurance, flexible working hours, hybrid work policy, and many more to come!
 </li>
 <li>
 Working in an international environment, with employees from over 40 different nationalities.
 </li>
 </ul>
</div>

Account Onboarding Lead

Etihad Rail Operating Companies

<div>
 
 
 Position Overview:
 
 
 
 The Facilities Controller is responsible for monitoring rail systems and the control and supervision of the power supply network. To provide technical support and fault management coordination and rectification across all maintenance disciplines.
 
 
 The Facilities Controller must have high-level communication skills, critical thinking, strong problem-solving skills and the ability to work under extreme pressure and in emergency situations. The Facilities Controller must have a good memory for learning safety procedures and regulations and be able to concentrate for long periods on detailed information.
 
 
 
 
 
 
 Roles and Responsibility:
 
 
 <ul>
 <li>
 Maintain a high profile in the promotion of safe working conditions and practices so as to ensure a safe working environment for all employees and Contractors working on Etihad Rail DB infrastructure.
 </li>
 <li>
 Supervise, control and monitor the power supply network and substations
 </li>
 <li>
 Liaison between the operations and maintenance teams in respect of service affecting failures and defects
 </li>
 <li>
 Log all faults, failures and incidents on the railway, ensuring that any safety related events and/or impact on train service delivery are reported to the Communications Supervisor.
 </li>
 <li>
 Liaise with maintenance teams to attend safety related and service affecting failures
 </li>
 <li>
 Liaise with the Infrastructure, Fleet and Operations Control Centre teams in matters related to preventative and corrective maintenance windows.
 </li>
 <li>
 Supervise and control access to line side shelters and sub stations
 </li>
 <li>
 Manage initial incident response through the &lsquo;on call&rsquo; responders.
 </li>
 <li>
 Produce detailed reports at a frequency and content directed by the Supervisor.
 </li>
 <li>
 Support the training and development of new staff.
 </li>
 <li>
 Perform shift and emergency duties as and when required.
 </li>
 <li>
 Prepare fault reporting and failure statistics.
 </li>
 <li>
 Monitor system performance and disseminate information to inform the respective parties.
 </li>
 <li>
 Lead by example and identify ways to conserve energy, water and resources and minimise the generation of waste through personal performance.
 </li>
 </ul>
 
 
 
 
 
 Academic Qualifications:
 
 
 <ul>
 <li>
 BSc Electrical engineering
 </li>
 </ul>
 
 
 
 
 
 Professional Qualifications:
 
 
 <ul>
 <li>
 3-5 years electrical switching experience
 </li>
 </ul>
 
 
 
 
 
 Experience:
 
 
 <ul>
 <li>
 Knowledge of asset management systems, rail operations and competence management systems
 </li>
 <li>
 Auto and manual changeover of depot switchgear installed within in feed substations
 </li>
 <li>
 Understanding of 33kv and 11kv single line diagrams
 </li>
 <li>
 Circuit breaker reconfiguration in case of loss power
 </li>
 <li>
 Isolation of faulty equipment; 33kv, 11kv and 400v AC
 </li>
 <li>
 Mechanical and electrical interlocking for switchgear
 </li>
 <li>
 Power distribution arrangements
 </li>
 <li>
 auto and manual changeover involving momentary paralleling of incoming breakers
 </li>
 <li>
 2 bus tie arrangement
 </li>
 <li>
 Auto starting of generator set
 </li>
 <li>
 understanding of the following alarms:
 </li>
 <li>
 Lock out relay activation
 </li>
 <li>
 A/I/M selector switch not in auto position
 </li>
 <li>
 Incomer-A under voltage
 </li>
 <li>
 Incomer-B under voltage
 </li>
 <li>
 Bus-tie breaker C1 closed
 </li>
 <li>
 Bus-tie breaker C2 closed
 </li>
 <li>
 Auto start of generator initiated
 </li>
 <li>
 Generator running
 </li>
 <li>
 Incomer C closed
 </li>
 <li>
 Incomer VT MCB open
 </li>
 <li>
 Bus VT MCB Open
 </li>
 <li>
 Safety precautions before energizing and de-energizing 33kv and 11kv power supply
 </li>
 </ul>
 
 
 
 
 
 Other Skills:
 
 
 <ul>
 <li>
 English as first language or advanced level of written and verbal skill
 </li>
 <li>
 Good planning skills
 </li>
 <li>
 Analytical skills for problem solving
 </li>
 <li>
 Ability to work safely to prevent on the job accidents and injuries,
 </li>
 <li>
 Ability to work non-standard hours and various shift patterns,
 </li>
 <li>
 Complete required training and pass operating rules examinations,
 </li>
 <li>
 Adhere to regulations requiring random testing for drugs and/or alcohol testing,
 </li>
 <li>
 Must pass all required assessments,
 </li>
 <li>
 Must pass a background screening,
 </li>
 <li>
 Must meet psychometric testing requirements,
 </li>
 <li>
 Available to report to work with two-hour advance notice.
 </li>
 </ul>
 
 
</div>

Facilities Controller (Emiratized )

AMC Theatres

<ul><li>Position: Industrial Mechanical Shift Supervisor</li><li>Industry: Manufacturing</li><li>Qualification: BE &ndash; Mechanical Engineer</li><li>Employment Status : Single</li><li>Experience: Total Year of Experience: 05+ Years / Relevant Year of Experience: 03+ Years</li><li>Location: Fujairah</li><li>Salary Package : 6,000 AED (all inclusive)</li></ul>Availability: Immediate joining preferredOffice working days: Monday to Friday (8:00 am to 5:00pm)About the Role:The Mechanical Supervisor is responsible for overseeing the day-to-day operations of Mechanical Systems and Machinery. This role includes supervising a team, ensuring maintenance protocols are followed and troubleshooting when necessary. It is critical for the Mechanical Supervisor to ensure all mechanical equipment functions efficiently and safely.Instructs, directs and supervises the activities of client&rsquo;s mechanical workshop operating procedures. Prescribes work detail, specifications and procedures to be adopted in special undertakings related to the repair, fabrication, maintenance and modification of equipment. Reporting team and individual performance to human resources and mechanical HOD. Evaluate each member of the team and record employee punctuality, performance on goals, professionalism, disciplinary issues, adherence to client&rsquo;s policies and all safety procedures.Responsibilities:<ul><li>Generate &amp; close job card in the Oracle system for maintenance activities, corrective, preventive and reconditioning work.</li><li>Managing the day-to-day mechanical workshop operations.</li><li>Distribution of daily activities, corrective, preventive and reconditioning work.</li><li>Update weekly mechanical maintenance personnel attendance in the Oracle system.</li><li>Implement mechanical maintenance schedule using preventive online/offline and corrective maintenance.</li><li>Conduct monitoring of mechanical equipment performance.</li><li>Recommend shutdown activities and removal of equipment to effect necessary repair and maintenance.</li><li>Prepare accurate and updated documentation of daily mechanical maintenance activities and monitoring system</li><li>Conduct proper troubleshooting, repair, testing and commissioning of mechanical equipment and facilities of the plant</li><li>Plan mechanical work schedules in close coordination with the maintenance manager, other maintenance supervisors, and shift engineers.</li><li>Design, estimate implement improvements and revisions necessary on exiting mechanical system and other projects for efficient operation of the plant.</li><li>Evaluate the nature and extent of non-conformance based on feedback and complaints from other departments.</li><li>Identify, prepare and implement technical training.</li><li>Document and update maintenance procedures and work instructions.</li><li>Assist the maintenance manager in the preparation, control, and monitoring of the maintenance budget to ensure the department&rsquo;s cost-effectiveness.</li><li>Assist in maintenance resource management.</li><li>Assist in the coordination with other departments on operations requirements and inter-department policy formulation and implementation.</li><li>Recommend leave approval and conduct performance evaluation.</li><li>Check and verify the implementation of company policies</li><li>Implement assigned action plans as per the department&rsquo;s KPIs</li><li>Assist in the attainment of quality and EHS key performance measures.</li><li>Comply with company policies, safety and security rules, and code of conduct.</li></ul>Job Types: Full-time, PermanentPay: Up to AED6,000.00 per month

Shift Supervisor Mechanical

Dibba Mountain Park and Resort

Job Overview:As an Electrical Technician, you will play a crucial role in ensuring the reliability and functionality of our electrical infrastructure. The ideal candidate will possess strong technical skills, a solid understanding of electrical systems, and a commitment to delivering exceptional service. You will work closely with the maintenance and engineering teams to address electrical issues, conduct preventive maintenance, and contribute to the overall success of our hotel.Responsibilities:1. Routine Inspections:- Conduct regular inspections of electrical systems and equipment.- Identify and address potential issues before they escalate.2. Maintenance and Repairs:- Perform scheduled preventive maintenance on electrical systems.- Diagnose and repair electrical malfunctions promptly and efficiently.3. Troubleshooting:- Investigate and resolve electrical problems reported by hotel staff and guests.- Collaborate with other technicians and engineers for complex troubleshooting.4. Upgrades and Installations:- Assist in the installation and upgrading of electrical systems.- Collaborate with contractors on larger electrical projects.5. Documentation:- Maintain accurate records of all electrical maintenance and repairs.- Keep inventory of electrical supplies and equipment.6. Collaboration:- Work closely with other maintenance and engineering teams to address cross-functional issues.- Communicate effectively with hotel staff to understand and address electrical concerns.7. Compliance:- Ensure compliance with local electrical codes and regulations.- Stay informed about industry best practices and advancements.Qualifications:- High school diploma or equivalent; completion of a relevant technical program preferred.- Proven experience as an Electrical Technician, preferably in a hospitality setting.- Solid knowledge of electrical systems, components, and equipment.- Ability to read and interpret electrical schematics and blueprints.- Excellent troubleshooting and problem-solving skills.- Strong attention to detail and commitment to safety.- Ability to work independently and as part of a team.- Good communication and interpersonal skills.Job Type: Full-timePay: AED1,400.00 - AED1,500.00 per month

Electrical Technician

Fujairah National Group

Key Duties and Responsibilities:<ul><li>Perform welding works on batching plant structures, silos, hoppers, conveyors, and supporting frames.</li><li>Carry out repair and reinforcement of worn or damaged steel components.</li><li>Execute preventive and corrective maintenance welding tasks.</li><li>Fabricate brackets, supports, guards, and other steel parts as required.</li><li>Assist maintenance team during shutdown and breakdown activities.</li><li>Ensure all welding activities comply with safety standards and company procedures.</li><li>Maintain welding machines and tools in proper working condition.</li><li>Coordinate with the Maintenance Supervisor and Plant Manager for daily tasks.</li><li>Experience Required: The requested welder should have experience in industrial and heavy structural welding, preferably in batching plants or similar industrial environments.</li></ul>Job Type: Full-time

Batching Plant Welder

Experts Co for AC Systems LLC

HVAC Technician Job DescriptionAn HVAC Technician is a skilled professional responsible for installing, maintaining, troubleshooting, and repairing Heating, Ventilation, and Air Conditioning (HVAC) systems in residential, commercial, and industrial buildings. This role requires strong technical knowledge, practical skills, and the ability to ensure systems operate efficiently and safely.Key Responsibilities1. Installation of HVAC Systems<ul><li>Install air conditioners, chillers, VRF/VRV systems, split units, AHUs, FCUs, and ventilation systems.</li><li>Install ductwork, insulation, refrigerant piping, and drainage systems.</li><li>Read and follow technical drawings and layout plans.</li></ul>2. Maintenance &amp; Servicing<ul><li>Perform routine preventive maintenance.</li><li>Clean filters, coils, condensers, and evaporators.</li><li>Check refrigerant levels, pressures, and system performance.</li><li>Inspect electrical components, motors, and compressors.</li></ul>3. Troubleshooting &amp; Repairs<ul><li>Diagnose faults using gauges, multimeters, and testing tools.</li><li>Repair or replace defective parts such as compressors, thermostats, sensors, motors, and valves.</li><li>Detect refrigerant leaks and recharge systems.</li></ul>4. System Testing &amp; Commissioning<ul><li>Test newly installed systems for proper operation.</li><li>Balance airflow and ensure cooling/heating efficiency.</li><li>Ensure systems meet safety and performance standards.</li></ul>5. Safety Compliance<ul><li>Follow safety procedures when handling electrical equipment and refrigerants.</li><li>Use PPE and comply with workplace safety regulations.</li><li>Ensure proper disposal of refrigerants and materials.</li></ul>Required Skills<ul><li>Strong knowledge of refrigeration cycle and HVAC principles</li><li>Ability to read HVAC drawings and schematics</li><li>Skilled in brazing, piping, and electrical connections</li><li>Familiarity with tools like manifold gauges, vacuum pumps, and multimeters</li><li>Troubleshooting and problem-solving ability</li><li>Knowledge of preventive maintenance practices</li></ul>Job Types: Full-time, PermanentPay: From AED1,500.00 per month

HVAC Technician

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