account maintenance lead

account onboarding lead

Wio Bank

<div>
 
 About This Role
 
 
 
 Wio Bank is a leading one-of-a-kind financial platform that is revolutionizing the banking industry in MENA region. Our platform is here to reboot personal and business banking in the digital age. Our personalised features and seamlessly integrated services are built around your needs, helping you spend, save, and plan for your future.
 
 
 
 Role Overview
 
 
 
 As the
 
 Account Onboarding Team Lead
 
 , you will play a pivotal role in delivering a seamless and efficient onboarding experience for our clients. You&rsquo;ll oversee the end-to-end process, ensuring compliance, efficiency, and a customer-centric approach while managing and guiding your team to achieve excellence.
 
 
 
 What you&rsquo;ll be responsible for:
 
 
 
 <ul>
 <li>
 Client Onboarding and KYC Process Management: Lead the team responsible for opening SME and retail customer accounts, ensuring a smooth and efficient process for all clients.. Review account opening documentation and conduct due diligence, including screening and risk checks. Collaborate with stakeholders to resolve complex cases and ensure accurate client records are maintained.
 </li>
 <li>
 Operational Excellence : Lead the onboarding team, ensuring exceptional service delivery and operational efficiency. Streamline workflows, optimize operations, and ensure SLAs and TATs are met. Set clear performance expectations, monitor onboarding TAT and the progress, provide feedback and coaching to team members to improve performance and efficiency. Implement effective controls and regularly review performance metrics to ensure optimal team performance. Collaborate with both offshore and onshore teams to enhance operational workflows and customer experience. Foster a robust control environment to mitigate risks and enhance compliance across processes.
 </li>
 <li>
 Customer-Centric Relationship Management : Act as the main escalation point for client issues, ensuring smooth communication and swift resolutions.Collaborate with product and business teams to align the onboarding process with customer needs and expectations. Deliver fair outcomes by resolving client issues quickly and effectively, enhancing the onboarding experience. Ensure proactive issue resolution and transparent communication with clients.
 </li>
 <li>
 Data Management and Reporting : Prepare and deliver comprehensive management information (MI) reports, including key performance indicators (KPIs) and key risk indicators (KRIs). Maintain an accurate tracker for onboarding exceptions and follow through on resolutions in collaboration with relevant stakeholders. Monitor and report on team performance, onboarding timelines, and operational efficiencies. Stay informed about regulatory developments and industry trends, ensuring onboarding practices remain compliant and competitive.
 </li>
 <li>
 Cross-Department Collaboration : Work closely with sales, product, and business development teams to ensure alignment between account opening processes and business goals. Support the development of new products and services by providing input on how account opening processes can be aligned with customer needs and market demand.
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 <ul>
 <li>
 Strong expertise in client onboarding and KYC processes, with a proven track record of managing complex workflows.
 </li>
 <li>
 Strong understanding of Anti-Money Laundering (AML), Customer Due Diligence (CDD), and regulatory requirements for onboarding clients.
 </li>
 <li>
 Excellent leadership skills with the ability to manage and inspire teams toward achieving common goals.
 </li>
 <li>
 Strong customer focus, with the ability to build and maintain trust through exceptional service delivery.
 </li>
 <li>
 Analytical mindset with attention to detail and the ability to navigate complex regulatory frameworks.
 </li>
 <li>
 Effective communication and interpersonal skills to manage relationships across diverse teams and stakeholders.
 </li>
 <li>
 Proactive and solution-oriented, with a commitment to delivering results and continuous improvement.
 
 
 </li>
 </ul>
 What is in it for you?
 
 
 
 
 <ul>
 <li>
 Being part of a leading one-of-a-kind financial platform that is revolutionizing the banking industry in MENA region.
 </li>
 <li>
 Joining a highly performance driven culture.
 </li>
 <li>
 Peering with talented colleagues coming from top-tier fintech companies from all over the world.
 </li>
 <li>
 Work-life balance is important to us so you would have 28 working days holidays + up to 14 national holidays per year.
 </li>
 <li>
 Additional perks such as top private health &amp; life insurance, flexible working hours, hybrid work policy, and many more to come!
 </li>
 <li>
 Working in an international environment, with employees from over 40 different nationalities.
 </li>
 </ul>
</div>

Account Onboarding Lead

<div>
 
 About Wio:
 
 
 
 Wio Bank is a leading one-of-a-kind financial platform that is revolutionizing the banking industry in MENA region. Our platform is here to reboot personal and business banking-of-a-kind financial platform that is revolutionizing the banking industry in MENA region. Our platform is here to reboot personal and business banking in the digital age. Our personalised features and seamlessly integrated services are built around your needs, helping you spend, save, and plan for your future.
 
 
 
 Role Overview
 
 
 
 As the
 
 Account Maintenance Team Lead
 
 , you will ensure a smooth and efficient experience for our clients, overseeing the entire account maintenance process while maintaining compliance, optimizing efficiency, and fostering a customer-centric approach. You will also lead and mentor your team to consistently deliver exceptional results.
 
 
 
 What you&rsquo;ll be responsible for:
 
 
 
 <ul>
 <li>
 Account Maintenance:Lead and manage the account maintenance team, ensuring the timely and accurate processing of account updates. Ensure all activities adhere to relevant banking regulations, internal policies, and procedures. Collaborate proactively with teams in India and local teams to refine processes, triggers, and work instructions. Focus on risk mitigation while ensuring an exceptional client experience.
 </li>
 <li>
 Operational Excellence : Drive operational efficiency and superior service delivery within the Account Maintenance team. Streamline workflows, optimize processes, and ensure adherence to service level agreements (SLAs) and turnaround times (TATs). Set clear performance expectations, track team progress, and provide ongoing coaching and feedback to drive continuous improvement. Implement robust controls and review performance metrics regularly to ensure optimal results. Work closely with both offshore and onshore teams to enhance workflows and elevate the customer experience, while promoting a strong control environment to mitigate risks and ensure compliance.
 </li>
 <li>
 Customer-Centric Relationship Management : Develop and maintain efficient workflows that enhance productivity, minimize errors, and improve service delivery. Act as the escalation point for complex account maintenance issues, addressing challenges swiftly and effectively. Ensure proactive resolution of issues and transparent communication with clients to build and maintain strong relationships, ensuring high levels of client satisfaction.
 </li>
 <li>
 Data Management and Reporting : Prepare and present detailed management information (MI) reports, including key performance indicators (KPIs) and key risk indicators (KRIs). Monitor team performance and operational efficiency, providing actionable insights for continuous improvement. Stay informed about regulatory updates and industry trends, ensuring account maintenance practices remain compliant and competitive.
 </li>
 <li>
 Cross-Department Collaboration : Work closely with cross-functional teams such as customer service, compliance, Product and operations to ensure smooth account management and the resolution of client issues. Foster a customer-focused culture within the team to consistently meet client expectations. Stay current with industry best practices and regulatory changes to ensure compliance and promote operational excellence, client expectations.Stay up-to-date with industry trends, regulations, and best practices to ensure ongoing compliance and operational excellence.
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 <ul>
 <li>
 Strong expertise in KYC processes, with a proven track record of managing complex workflows.
 </li>
 <li>
 Strong understanding of Anti-Money Laundering (AML), Customer Due Diligence (CDD), and regulatory requirements for onboarding clients.
 </li>
 <li>
 Proven ability to streamline operations, manage performance, and meet SLAs and TATs.
 </li>
 <li>
 Excellent leadership skills with the ability to manage and inspire teams toward achieving common goals.
 </li>
 <li>
 Strong customer focus, with the ability to build and maintain trust through exceptional service delivery.
 </li>
 <li>
 Analytical mindset with attention to detail and the ability to navigate complex regulatory frameworks.
 </li>
 <li>
 Effective communication and interpersonal skills to manage relationships across diverse teams and stakeholders.
 </li>
 <li>
 Proactive and solution-oriented, with a commitment to delivering results and continuous improvement.
 
 
 </li>
 </ul>
 
 What is in it for you?
 
 
 
 <ul>
 <li>
 Being part of a leading one-of-a-kind financial platform that is revolutionizing the banking industry in MENA region.
 </li>
 <li>
 Joining a highly performance driven culture.
 </li>
 <li>
 Peering with talented colleagues coming from top-tier fintech companies from all over the world.
 </li>
 <li>
 Work-life balance is important to us so you would have 28 working days holidays + up to 14 national holidays per year.
 </li>
 <li>
 Additional perks such as top private health &amp; life insurance, flexible working hours, hybrid work policy, and many more to come!
 </li>
 <li>
 Working in an international environment, with employees from over 40 different nationalities.
 </li>
 </ul>
</div>

Account Maintenance Lead

LIFE LINE HUMAN RESOURCE

Bachelor&rsquo;s degree in human resources, Business Administration, or a related field.Proven experience as a Recruitment Specialist or in a similar role within thehospitality industry / preferably resorts or hotels.Collaborate with hiring managers to understand the specific requirements for eachjob opening and develop effective recruitment strategies.<ul><li>Source and identify potential candidates through various channels, including job</li></ul>boards, social media, and professional networks.<ul><li>Screen resumes, conduct initial interviews, and assess candidates based on their skills,</li></ul>experience, and cultural fit within the organization.<ul><li>Coordinate and schedule interviews between candidates and hiring managers,</li></ul>providing guidance and support throughout the interview process.<ul><li>Evaluate candidates' suitability for the position, considering both technical skills and</li></ul>alignment with company culture.<ul><li>Manage the offer negotiation process, including discussions on salary, benefits, and</li></ul>other terms of employment.<ul><li>Maintain accurate and up-to-date records in the applicant tracking system, ensuring</li></ul>data integrity and compliance with relevant regulations.<ul><li>Build and nurture talent pools for current and future hiring needs, keeping abreast of</li></ul>industry trends and market changes.<ul><li>Provide insights and recommendations to improve recruitment processes, ensuring</li></ul>efficiency and effectiveness in attracting top talent.<ul><li>Assist in the onboarding process, helping new hires integrate into the company</li></ul>culture and facilitating a smooth transition.Job Type: Full-timePay: AED5,000.00 - AED6,000.00 per monthApplication Question(s):<ul><li>Are you willing to work in Fujairah? </li><li>Your Nationality?</li></ul>Experience:<ul><li>RECRUITMENT IN CONSTRUCTION IN UAE OR GCC: 4 years (Required)</li></ul>

Technical Recruitment Specialist (Engineering or Construction expertise)

HR Recruitment Specialist

Fujairah National Group

The ideal candidate will beresponsible for all technical and engineering aspects of their assigned projects. They will plan, schedule, predict, and manage all the technical tasks of their assigned project to assure accuracy, proper resources, and quality from start to finish.KEY RESPONSIBILITIES<ul><li>Assist in construction permits and launch construction work on site</li><li>Receive quotes for minor works and take appropriate action</li><li>Receive materials on-site and monitor storing and warehousing activities, as well as quantity take off from the site for final account settlement</li><li>Approve payment and quantities&rsquo; verification and ensure proper settlement (final settlement and defect liability period)</li><li>Supervise the compilation and effective rectification of snag lists and hand over completed jobs to the Operations departments</li><li>Guide foremen and monitor their day-to-day work while ensuring compliance with quality, safety and security standards at all times</li><li>Identify all design and commercial parameters (signage, material, shop front, construction, commercial sections, entrances, fitting rooms), and handle them in coordination with Malls and Brand Managers, landlords and public authorities</li><li>Communicate commercial and technical requirements to designers such as As Built Drawings, LOD, Design Manual and other, in order to ensure that work is completed according to standards</li><li>Follow-up on the internal and external reviews and approval of the design drawings</li><li>Receive final drawings from Brand Designers and submit them to respective Malls for approval in coordination with MEP consultants.</li></ul>REQUIRED EDUCATIONA Bachelor's degree in Civil engineering or a related fieldA valid engineering licenseREQUIRED EXPERIENCE5 or more years' field and project planning experienceREQUIRED SKILLS &amp; KNOWLEDGEExcellent knowledge of design and visualization software, such as AutoCADAbility to use specialized software for collaboration and time management, including spreadsheetsFamiliarity with rules, regulations, best practices and performance standardsAbility to work with multiple discipline projectsProject management and supervision skillsDecision-making ability and leadership skillsTime management and organization skillsLANGUAGE SKILLSEnglish: ☒ RequiredJob Type: Full-time

Project Engineer

Nour Arjaan by Rotana

<div>
 
 Job Description
 
 
 
 We are currently seeking for passionate and dynamic Sales professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
 
 
 As a Sales Manager you are responsible to implement all sales activities and maximize business opportunities in your specific area of responsibility. The role involves implementing and executing all sales action plans and will include key responsibilities such as-
 
 
 <ul>
 <li>
 Ensure comprehensive and complete coverage of own portfolio, covering all levels of accounts managerial and departmental executives for a comprehensive client servicing, achieving targets and maximum productivity
 </li>
 <li>
 Implement and execute all sales objectives and action plans to reach and exceed targets set
 </li>
 <li>
 Establish parameters, quotes and negotiate prices with customers for transient and group business in connection with the properties
 </li>
 <li>
 Promote and produce sales leads for Rotana within its respective areas
 </li>
 <li>
 Provide feedback on changing marketing conditions, including trends in the competition, as a result of direct sales solicitation, telephone and direct mail in its market areas
 </li>
 <li>
 Establish and maintain files of major accounts and assist Superiors in maintaining the accounts management system
 </li>
 <li>
 Ensure that selling strategies are adhered to during negotiations and maximize up selling opportunities whenever possible
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 
 Education, Qualifications &amp; Experiences
 
 
 
 You should be holding a degree in sales and minimum two years post graduate work experiences, ideally within the hotel industry. You must be a computer literate with excellent presentation skills and highly sophisticated communication skills, written and oral with proficiency in English is essential and any other language skills beside will be an asset.
 
 
 
 Knowledge &amp; Competencies
 
 
 
 The ideal candidate will have a guest and service oriented attitude, backed up by a pro active approach and a strong drive for results. In your daily business you show flexibility, display a high level of integrity and professionalism to both colleagues and clients. You are having a track record in exceeding targets with the ability to identify, implement and execute sales strategies and account plans while possessing following additional competencies-
 
 
 Understanding Hotel Operations
 
 
 Effective Communication
 
 
 Planning for Business
 
 
 Supervising People
 
 
 Understanding Differences
 
 
 Supervising Operations
 
 
 Teamwork
 
 
 Adaptability
 
 
 Customer Focus
 
 
 Drive for Results
</div>

Sales Manager - Department In-charge

Stranger Soccer

<div>Calling all truly AWESOME people! 
About Stranger Soccer
Stranger Soccer (www.strangersoccer.com) is a Singapore-based company experiencing explosive growth. In a few short years, after launching a revolutionary platform and Mobile App for on-demand football, the company has amassed over 50,000 registered users playing hundreds of games a week. It has solved the problem that football is the world's #1 sport, but is difficult for an individual to play. Stranger Soccer makes it as easy as going to the gym or for a jog. Browse. Book a slot. Show up and play. Today, it is the #1 way people play football and futsal in Singapore, and is rapidly expanding internationally via a license partner model, with locations in Australia, India, USA, UAE, and South Africa. 
Role and Responsibilities
he selected candidate(s) will be a key member of a small team working at Stranger Soccer UAE, carrying out various initiatives related to game hosting, player experience, community engagement, and growth of the local football network. The position will work closely with the UAE Business Owner and will interface with key staff across the organization, as well as customers and other stakeholders. The company is committed to growing and developing talent, providing opportunities to take on increasing levels of responsibility as Stranger Soccer expands its international presence. 
Key Responsibilities
1. Game Hosting &amp; Customer Experience<ul>
<li>
Serve as an Official Host for selected football games weekly across Dubai and/or Abu Dhabi</li>
<li>Ensure players have a smooth, fun, and safe game experience</li>
<li>Represent the Stranger Soccer brand on the ground</li>
<li>Collect player feedback to continuously improve the experience</li></ul> 
2. Daily Operations Support<ul>
<li>
Assist with scheduling, logistics coordination, and venue communication</li>
<li>Support marketing, customer service, and game operations tasks</li>
<li>Help onboard new players and respond to inquiries</li>
<li>Assist in recruiting, screening, and onboarding new Official Hosts</li>
<li>Support scheduling and ensure proper venue coverage</li></ul> 
3. Operations Improvement<ul>
<li>
Identify inefficiencies in booking, hosting, or player engagement processes</li>
<li>Propose actionable solutions to streamline operations and improve consistency</li>
<li>Analyse feedback and trends to recommend operational enhancements</li></ul> 
4. Game Experience Development<ul>
<li>
Observe games and recommend enhancements (format tweaks, warm-ups, engagement activities, post-game processes)</li>
<li>Research best practices from sports, fitness, and hospitality industries to elevate the UAE experience</li></ul> 
5. Growth &amp; Expansion Initiatives<ul>
<li>
Contribute ideas and mini-projects to increase player acquisition and retention</li>
<li>Assist in researching football communities, universities, corporates, and potential partners in Dubai &amp; Abu Dhabi</li>
<li>Support promotional events, community activations, and social content</li></ul> 
6. Cross-Functional Exposure<ul>
<li>
Collaborate with the UAE Business Owner and Singapore HQ team</li>
<li>Gain insight into how a fast-growing sports-tech brand expands internationally</li></ul> 
What You Will Gain<ul>
<li>
Hands-on experience in running a real, consumer-facing sports business</li>
<li>Confidence in hosting and leading player groups</li>
<li>Operational, customer service, and growth marketing exposure</li>
<li>Insights into brand expansion in international markets</li>
<li>Opportunities to contribute ideas that directly impact the UAE business</li>
</ul>
Requirements<ul><li><ul>
<li>
Positive, proactive &ldquo;can-do&rdquo; attitude</li>
<li>Comfortable interacting with customers and leading groups</li>
<li>Strong interest in football (required)</li>
<li>Hospitality, events, or sports management experience is a plus</li>
<li>Must be based in Dubai or Abu Dhabi, with availability to attend games in either city</li>
<li>Hospitality experience a PLUS</li></ul></li></ul> 
To apply, please send resume to recruitment@strangersoccer.com</div>

Customer Experience and Growth Intern

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