digital marketing manager Jobs in Pakistan

digital marketing manager

accounts executive

customer success specialist Jobs in Pakistan

customer success specialist

account executive

assistant manager, account management Jobs in Pakistan

assistant manager, account management

account manager digital client success project leadership

Horizon Tech

We're seeking a dynamic Account Manager who will serve as the strategic bridge between our clients and internal teams. This role combines traditional account management with hands-on project coordination and technical client success management. You'll be the central hub of knowledge, accountability, and client satisfaction across all digital project deliverables.This is a leadership-track position where you'll own the complete client experience from onboarding through project delivery, ensuring every client relationship drives both satisfaction and business growth.ResponsibilitiesClient Relationship Management<ul><li>Serve as the primary point of contact and strategic advisor for assigned client accounts.</li><li>Build and maintain strong, long-term client relationships that drive retention and expansion.</li><li>Conduct regular business reviews and strategic planning sessions with key stakeholders.</li><li>Identify opportunities for account growth, upselling, and cross-selling services.</li><li>Manage contract renewals, negotiations, and expansion discussions.</li></ul>Project Leadership &amp; Execution<ul><li>Develop comprehensive project plans outlining key milestones, deliverables, and resource requirements.</li><li>Collaborate with internal teams to create detailed project strategies and realistic timelines.</li><li>Oversee end-to-end project execution, monitoring progress and ensuring on-time delivery.</li><li>Allocate resources effectively across team members and tools to meet project deadlines.</li><li>Identify potential risks and challenges, and implement proactive solutions for project success.</li></ul>Client Success &amp; Quality Assurance<ul><li>Maintain detailed documentation of each client's goals, objectives, KPIs, and project timelines.</li><li>Ensure all client projects are properly tracked and visible in project management systems.</li><li>Conduct thorough quality assurance testing on all deliverables before client presentation.</li><li>Translate client requirements into clear, actionable specifications for technical teams.</li><li>Provide regular, proactive updates to clients on project progress and milestones.</li></ul>Strategic Communication &amp; Collaboration<ul><li>Partner with operations teams to refine processes, deadlines, and accountability systems.</li><li>Work closely with technical teams to ensure client needs are accurately translated into deliverables.</li><li>Provide structured feedback and clear communication channels between all project stakeholders.</li><li>Protect team productivity by filtering client requests into actionable, prioritised tasks.</li></ul>Must Haves<ul><li>Bachelor's degree in Business, Marketing, Communications, or related field</li><li>3-5 years of account management, client success, or project management experience</li><li>Proven track record in managing B2B client relationships and driving account growth.</li><li>Experience with digital marketing or technology services preferred</li><li>Proficiency with project management tools (ClickUp, Asana, Monday.com, or similar)</li><li>Strong understanding of digital project workflows and quality assurance processes</li><li>Experience with GoHighLevel CRM and client communication platforms</li><li>Basic understanding of web technologies and digital marketing concepts.</li><li>Advanced proficiency in Microsoft Office Suite and Google</li><li>Strategic Thinking: Ability to understand client business goals and translate them into actionable project plans</li><li>Detail-Oriented: Exceptional attention to detail with strong organisational and documentation skills</li><li>Communication Excellence: Outstanding written and verbal communication skills with the ability to manage multiple stakeholder relationships</li><li>Problem-Solving: Proactive approach to identifying and resolving challenges before they impact client satisfaction</li><li>Leadership: Natural ability to coordinate teams and drive accountability without direct authority</li><li>Adaptability: Comfortable working in a fast-paced environment with changing priorities and requirements.</li></ul>Other Details<ul><li>Job Timings: On-site evening night shift following US EST</li><li>Office location: Off to Shahrah-e-Faisal, PECHS, Karachi</li></ul>Job Type: Full-timePay: Rs100,000.00 - Rs200,000.00 per monthApplication Question(s):<ul><li>Are you available for an on-site evening night shift? </li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>account management, client success, or project management : 3 years (Required)</li><li>GoHighLevel CRM : 1 year (Preferred)</li><li>project management tools (ClickUp, Asana, Monday.com): 2 years (Required)</li></ul>Language:<ul><li>English fluently (Required)</li></ul>Work Location: In person

Account Manager - Digital Client Success & Project Leadership

Ezify SMC Private Limited

Job Description: We are looking for an experienced and proactive Client Success Manager to join our team at our DHA Phase 8, Lahore office. The ideal candidate will be responsible for building and maintaining strong relationships with clients, ensuring their satisfaction, and leading a team to deliver exceptional service and results.Key Responsibilities:<ul><li>Act as the primary point of contact for clients, managing communication and ensuring their needs are met effectively.</li><li>Develop a deep understanding of client goals and provide strategic recommendations to help them achieve success.</li><li>Lead, mentor, and manage a team to ensure smooth project execution and timely delivery.</li><li>Identify opportunities for growth within existing client accounts and support business development efforts.</li><li>Handle client escalations professionally and provide quick, effective resolutions.</li><li>Collaborate with internal departments to align client strategies and improve overall service quality.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Business Administration, Marketing, or a related field.</li><li>Proven experience as a Client Success Manager, Account Manager, or in a similar client-facing role.</li><li>Strong team management and leadership skills.</li><li>Excellent communication, problem-solving, and interpersonal skills.</li><li>Ability to multitask, prioritize, and handle clients with professionalism.</li><li>Experience in managing international clients will be a plus.</li></ul>Location: DHA Phase 8, Lahore Timings: Monday to Friday (6PM to 2:30 AM)Job Type: Full-timeWork Location: In person

Client Success Manager

Dengage

<div>
 D&bull;Engage is a multinational SaaS company dedicated to delivering innovative solutions that drive digital engagement and enhance customer experiences. Our team is passionate about technology and committed to fostering an environment where talent can thrive and grow.
 
 
 We are looking for a Customer Success Manager, who will be responsible for retaining and growing existing customers by building a value based relationship with them. The ideal candidate for this customer-facing role is to assist clients with their digital marketing efforts by owning a portfolio of existing accounts and take full responsibility for their success, retention and growth. The Customer Success Manager will provide efficient client liaison and project management abilities to deliver on client requirements and will actively consult clients regarding D-Engage product &amp; services.
 
 
 
 Key Responsibilities
 
 :
 
 
 <ul>
 <li>
 
 Customer Onboarding
 
 : Guide new customers through the onboarding process, ensuring they are successfully set up and educated on our platform&rsquo;s features and capabilities.
 
 </li>
 <li>
 
 Relationship Management
 
 : Establish and maintain strong, trust-based relationships with customers, becoming a trusted advisor.
 
 </li>
 <li>
 
 Customer Health Monitoring
 
 : Proactively monitor the health of customer accounts, using data and feedback to identify areas for improvement or risks to retention.
 
 </li>
 <li>
 
 Issue Resolution
 
 : Address customer inquiries, concerns, and issues in a timely manner, working cross-functionally with support, product, and engineering teams when necessary.
 
 </li>
 <li>
 
 Training and Education
 
 : Conduct training sessions, webinars, and workshops to help customers fully utilize the software.
 
 </li>
 <li>
 
 Renewals &amp; Upselling
 
 : Drive customer retention through regular check-ins, helping identify opportunities for upselling or cross-selling additional features or services.
 
 </li>
 <li>
 
 Customer Advocacy
 
 : Represent customer feedback internally, collaborating with product teams to ensure customer needs are addressed in future updates or features.
 
 </li>
 <li>
 
 Metrics and Reporting
 
 : Track customer satisfaction, product usage, and overall health metrics, providing actionable insights to the leadership team.
 
 </li>
 <li>
 
 Churn Prevention
 
 : Develop and execute strategies to prevent churn, ensuring customer success and satisfaction remains a priority.
 
 
 
 
 </li>
 </ul>
 Requirements
 
 
 <ul>
 <li>
 Proven Minimum 3 years of experience as a Customer Success Manager, Account Manager, or similar role in a SaaS environment.
 
 </li>
 <li>
 Strong understanding of SaaS business models and customer success principles.
 
 </li>
 <li>
 Excellent communication and interpersonal skills, with the ability to engage effectively with customers and internal teams.
 
 </li>
 <li>
 Ability to analyze customer data, identify trends, and proactively offer solutions.
 
 </li>
 <li>
 Familiarity with customer success tools (e.g., Gainsight, Zendesk, Salesforce).
 
 </li>
 <li>
 Problem-solving mindset with the ability to navigate complex customer issues.
 
 </li>
 <li>
 Strong organizational and multitasking skills with a focus on details.
 
 </li>
 <li>
 Bachelor's degree in Business, Marketing, or related field (preferred).
 
 
 
 
 </li>
 </ul>
 Benefits
 
 
 <ul>
 <li>
 
 Growth Opportunities:
 
 Access to professional development and career growth within a rapidly expanding SaaS company.
 
 </li>
 <li>
 
 Collaborative Culture:
 
 Work in a supportive and innovative environment where your contributions are valued.
 
 </li>
 <li>
 
 Competitive Benefits:
 
 Enjoy a comprehensive benefits package.
 
 
 
 </li>
 </ul>
 
 D&bull;Engage is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.
 
 
 
 
 
</div>

Customer Success Manager- Karachi

MTBC CareCloud

Job Summary:The Client Engagement Manager is responsible for nurturing strong, long-term relationships with clients, ensuring their satisfaction, and driving business growth through effective engagement and service delivery. This role bridges the gap between clients and internal teams, ensuring that all projects, implementations, and ongoing services are aligned with client expectations and company standards.Key Responsibilities:<ul><li>Act as the primary point of contact for assigned clients, building trust and ensuring consistent communication.</li><li>Identify opportunities for account expansion through upselling or cross-selling of services and solutions.</li><li>Collaborate with project managers, implementation consultants, and technical teams to ensure timely and successful delivery of client projects.</li><li>Track key account metrics (e.g., satisfaction, retention, utilization) and proactively address areas for improvement.</li><li>Manage client escalations by coordinating with internal departments to deliver quick and effective solutions.</li><li>Partner with leadership to develop client engagement strategies that improve retention, satisfaction, and overall service quality.</li><li>Prepare regular performance reviews, progress reports, and presentations for both clients and senior management.</li><li>Gather and relay client feedback to improve products, processes, and service delivery.</li></ul>Qualifications &amp; Skills:<ul><li>Bachelor&rsquo;s degree in Business Administration, Management, or related field (MBA preferred).</li><li>5+ years of experience in client relationship management, project management, or account management&mdash;preferably in healthcare, SaaS, or technology industries.</li><li>Strong understanding of client lifecycle management and customer success strategies.</li><li>Excellent communication, negotiation, and interpersonal skills.</li><li>Proven ability to manage multiple clients and projects simultaneously.</li><li>Experience using CRM systems (e.g., HubSpot, Salesforce, or similar).</li><li>Analytical mindset with strong problem-solving and decision-making abilities.</li></ul>Key Attributes:<ul><li>Customer-focused with a passion for service excellence.</li><li>Strategic thinker with attention to detail.</li><li>Collaborative team player with leadership potential.</li><li>Resilient under pressure and adaptable to change.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>What is your current salary? (In PKR)</li><li>What is your expected salary? (In PKR)</li></ul>Work Location: In person

Client Engagement Manager

Zones

<div>Description 
 
 
Company Overview:
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple,
Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook. 
Position Overview:
For all supported accounts, Client Success places themselves on the front lines with customers and functions in the following areas mainly to manage customer expectations, Zones resource
coordination, order management, inventory/logistics management, relationship development, addressing day to day challenges, manages product delivery expectations, returns management, responding to RFQs, Bid &amp; solution creation with competitive pricing by engaging subject matter experts, customized reporting, pricing program maintenance, case management and account mailbox management.
What you&rsquo;ll do as the Customer Success Manager 2:
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<ul><li>
Own and manage the customer service experience, Act as the primary point of contact for customer escalations.</li><li>
Creating quotations, processing sales orders, responding to RFQs.</li><li>
Deal Registrations for major OEMs.</li><li>
Maintaining and updating customer price books.</li><li>
Own overall operational account(s) health</li><li>
Internal reporting to ensure key SLA and metrics are being met.</li><li>
Conduct operationally focused business reviews routinely with Account manager and Client.</li><li>
Partner with PMO, Operations Leadership and Supply Chain for deployments, inventory management, and Delivery standards</li><li>
Listen for customer pain points and coordinate the appropriate resources to alleviate.</li><li>
Manage issue resolution and risk mitigation.</li><li>
Provide quick resolution to client concerns.</li><li>
Coordinate with internal operational teams to minimize risks.</li><li>
Performance Management</li></ul> 
<ul><li>
Measure the success of each client-facing process.</li><li>
Ensure support consistency across assigned accounts.</li><li>
Measure performance against SLAs</li><li>
Measure the success of each client-facing process.</li><li>
Own and manage the client operational relationship.</li><li>
Consistent engagement with key operational contacts at the client</li><li>
Understanding of client&rsquo;s needs and Zones operational offerings</li><li>
Provide oversight into all KPI&rsquo;s being tracked for client and then coordinating operational resources to ensure they are being met.</li><li>
Ensuring any client-related issues are properly addressed to the satisfaction of the client.</li><li>
Partner with the Regional Resource Coordinator to monitor client contracted SLA&rsquo;s.</li><li>
Partner with the Regional Resource Coordinator to assign actions with timelines to internal stakeholders regarding any SLAs that are not being met.</li><li>
Ensure account documentation is up to date and accurate.</li><li>
Identify opportunities for account development.</li><li>
Constantly assess internal operations; identify and assign action with timelines around Zones process improvements.</li><li>
Drive account entanglement through the expansion of operational offerings</li><li>
Manage issue resolution and risk mitigation.</li><li>
Coordinate with internal departments and their leaders to provide quick resolution to client concerns through the assignment of actions with timelines to identified individuals in various departments.</li><li>
Present action plan for issue resolution to Account Manager with scheduled follow-ups until resolution achieved.</li><li>
Coordinate with the Account Manager, client, and key Zones internal operational teams to assure risk mitigation around aging inventory, aging payables, and cycle time optimization.</li></ul>
What you will bring to the team:<ul><li>
3 years of customer service and/or account management experience</li><li>
Familiarity with order fulfillment, corporate purchasing</li><li>
Demonstrated strong communication and proven ability to resolve complex issues in a timely fashion.</li><li>
Ability to work in a fast-paced environment with diverse groups and meeting aggressive deadlines.</li><li>
Excellent verbal and written communication skills</li><li>
Experience presenting to top-tier clients.</li></ul> 
<ul><li>
Ability to work with little or no supervision.</li></ul> 
 Zones offers a comprehensive Benefits package 
At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer a comprehensive benefits package that includes employee life insurance, health coverage for employees, spouse, and children, along with optional discounted coverage for parents. Additional benefits include, Voluntary Pension Fund Scheme, EOBI, complimentary meals, and access to an in-house gym.
We take pride in being an equal opportunity employer and are dedicated to maintaining a workplace free from discrimination of any kind. If you're passionate about driving innovation in IT, sales, engineering, or operations, Zones provide a dynamic and collaborative environment to grow your career.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or on the basis of disability.
Job timings: 2:00 PM to 10:30 AM (Pk time)</div>

Client Success Manager – 2

Brand Surge

Key Responsibilities:<ul><li>Serve as the primary point of contact for assigned clients, ensuring their satisfaction and success.</li><li>Understand client objectives, KPIs, and marketing goals to align agency efforts accordingly.</li><li>Collaborate with internal teams (SEO, Paid Ads, Content, and Design) to ensure timely and quality campaign execution.</li><li>Conduct regular performance review meetings and share actionable insights with clients.</li><li>Maintain strong relationships with clients through proactive communication and personalized support.</li><li>Identify opportunities for campaign optimization, upselling, or cross-selling additional services.</li><li>Track and monitor campaign performance to ensure targets are being met or exceeded.</li><li>Manage client onboarding and ensure a smooth handover from sales to operations.</li><li>Handle client concerns or escalations promptly and professionally.</li><li>Prepare monthly performance reports, insights, and recommendations for continuous improvement.</li></ul>Requirements:<ul><li>Minimum 2&ndash;3 years of proven experience as a Customer Success Executive, Account Manager, or Client Servicing Executive in a digital marketing agency.</li><li>Strong understanding of digital marketing concepts &mdash; including SEO, Google Ads, Meta Ads, and content marketing.</li><li>Excellent communication, presentation, and relationship management skills.</li><li>Ability to manage multiple client accounts and prioritize tasks effectively.</li><li>Proficiency in using project management and reporting tools (e.g., Asana, Trello, HubSpot, Google Analytics).</li><li>Strong analytical and problem-solving mindset.</li><li>Self-motivated, detail-oriented, and capable of working independently.</li></ul>What We Offer:<ul><li>Competitive salary package and performance-based bonuses.</li><li>Opportunity to work with international clients.</li><li>Supportive, collaborative, and growth-oriented team culture.</li><li>Continuous learning and professional development opportunities.</li></ul>Job Type: Full-timePay: Rs60,000.00 - Rs70,000.00 per monthWork Location: In person

Customer Success Executive

Pavago

Job Title: Digital Marketing Manager
 Position Type: Full-Time, Remote
 Working Hours: U.S. Eastern Time (EST)
 
About the Role: 
Our client is seeking a Digital Marketing Manager (B2B) to lead and scale the company’s marketing strategy across all channels. This role blends strategic vision with hands-on execution—ideal for a growth-minded marketer who thrives in fast-paced environments, understands the latest B2B marketing trends, and can drive measurable impact across paid, organic, outbound, and brand initiatives.
 The Digital Marketing Manager will oversee the full marketing funnel, from demand generation to brand positioning, ensuring consistent pipeline growth and long-term brand equity.
 
Responsibilities:Strategy & Leadership: 
<ul>
<li>Develop and execute a holistic B2B marketing strategy that drives both growth and brand awareness.</li>
<li>Own the marketing funnel end-to-end—from demand generation to lead nurturing to brand positioning.</li>
<li>Partner closely with leadership and sales teams to align marketing strategies with revenue goals.</li>
<li>Build, manage, and mentor a high-performing marketing team (in-house or external resources as needed).</li>
</ul>
Campaign Management: 
<ul>
<li>Lead and optimize multi-channel campaigns across paid media, SEO, social media, email marketing, outbound, and partnerships.</li>
<li>Manage budgets and allocate spend effectively across channels to ensure maximum ROI.</li>
<li>Oversee creative direction and messaging to maintain brand consistency and impact.</li>
</ul>
Execution & Optimization: 
<ul>
<li>Plan, launch, and monitor campaigns that attract, engage, and convert qualified leads.</li>
<li>Experiment with innovative acquisition tactics and continuously improve performance through A/B testing.</li>
<li>Collaborate with content, design, and technical teams to ensure cohesive execution across touchpoints.</li>
</ul>
Analytics & Reporting: 
<ul>
<li>Track, analyze, and report on marketing performance metrics, including traffic, lead quality, CAC, and ROI.</li>
<li>Use data-driven insights to refine targeting, messaging, and channel strategies.</li>
<li>Present performance updates and actionable recommendations to leadership on a regular basis.</li>
</ul>
What Makes You a Perfect Fit: 
<ul>
<li>Strategic thinker who can connect business goals to marketing outcomes.</li>
<li>Hands-on executor comfortable working across channels and tools.</li>
<li>Creative storyteller with a passion for building brands that resonate.</li>
<li>Data-driven decision-maker who thrives on testing, learning, and optimizing.</li>
<li>Confident leader with exceptional communication and collaboration skills.</li>
</ul>
Required Experience & Skills (Minimum): 
<ul>
<li>Proven experience in B2B marketing leadership, ideally as Head of Marketing, Growth Lead, or Senior Marketing Manager.</li>
<li>Demonstrated success driving measurable growth through paid ads, outbound campaigns, and organic marketing.</li>
<li>Strong understanding of modern B2B marketing trends, tools, and strategies (LinkedIn, Meta, Google Ads, HubSpot, outreach and analytics platforms).</li>
<li>Ability to balance strategic planning with hands-on execution.</li>
<li>Analytical mindset with experience interpreting data and making data-backed decisions.</li>
<li>Excellent leadership, project management, and communication skills.</li>
</ul>
Ideal Experience & Skills: 
<ul>
<li>Experience leading digital marketing functions for B2B service-based or professional industries.</li>
<li>Strong background in account-based marketing (ABM) or performance-driven demand generation.</li>
<li>Familiarity with CRM and automation tools such as HubSpot, Salesforce, or Marketo.</li>
<li>Experience managing and mentoring cross-functional marketing teams.</li>
<li>Creative approach to storytelling, branding, and campaign design.</li>
</ul>
What Does a Typical Day Look Like?
 A Digital Marketing Manager’s day is a mix of strategy, execution, and analysis. You will:
 <ul>
<li>Review campaign performance dashboards and adjust strategies accordingly.</li>
<li>Collaborate with content, sales, and leadership teams to align goals.</li>
<li>Develop and schedule new campaigns across paid and organic channels.</li>
<li>Monitor lead flow and pipeline data to ensure consistent results.</li>
<li>Brainstorm and test new acquisition ideas to improve performance.</li>
<li>End the day reviewing reports, optimizing ad spend, and preparing briefs for upcoming initiatives.</li>
</ul>
In short: you’ll be the driving force behind both growth and brand impact.
 
Key Metrics for Success (KPIs): 
<ul>
<li>Marketing Qualified Leads (MQLs) and Sales Qualified Leads (SQLs).</li>
<li>Customer acquisition cost (CAC) and marketing ROI.</li>
<li>Website traffic and conversion rates.</li>
<li>Lead-to-opportunity conversion rate.</li>
<li>Brand visibility and engagement across channels.</li>
</ul>
Interview Process: 
<ul>
<li>Application Review – Assessment of experience and alignment with role requirements.</li>
<li>Initial Interview – Discussion of background, marketing expertise, and fit.</li>
<li>Technical Interview – Conversation with the marketing lead to assess technical and strategic skills.</li>
<li>Final Interview – Deep dive with the client’s leadership team to evaluate cultural and strategic fit.</li>
<li>Offer & Background Verification</li>
</ul>

Digital Marketing Manager

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