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customer support representative Jobs in Pakistan

customer support representative

customer service representative (remote) Jobs in Pakistan

customer service representative (remote)

customer support executive Jobs in Pakistan

customer support executive

customer success specialist

ibex. Pakistan

<div>
 ibex. Pakistan currently have a job opening for the role of Customer Success Specialist in Karachi. In this role, you will be representing top international companies and provide customer support to their US-based customers. You will be responsible for handling a large number of incoming calls/chats for customer issues and inquiries on a daily basis.
 
 
 The ideal candidate should have excellent English and communication skills, communicate professionally and multitask effectively. They should be discrete while handling sensitive and be passionate about providing world-class customer support.
 
 
 
 Disclaimer:
 
 This is not a sales-based job.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 The role is a full-time, on-site in one of ibex. office&rsquo;s in Karachi 5 working days, from Monday to Friday, with weekends off
 </li>
 <li>
 Willingness to support schedule changes during Ramadan or regional holidays as operational needs require (with fair scheduling practices)
 </li>
 <li>
 Perks &amp; Benefits: 24/7 transport system, medical and health insurance, bonuses, incentives, etc
 
 
 </li>
 </ul>
 
 Perks Of Being An Ibexian
 
 
 
 <ul>
 <li>
 Medical Insurance &amp; OPD
 </li>
 <li>
 Provident Fund with investment options
 </li>
 <li>
 Leave Encashment
 </li>
 <li>
 Annual leaves
 </li>
 <li>
 On job training
 </li>
 <li>
 Two days off in a week
 </li>
 <li>
 Ergonomic furniture and infrastructure
 </li>
 <li>
 Referral Rewards
 </li>
 <li>
 Annual Increment
 </li>
 <li>
 Conveyance facility
 </li>
 <li>
 Loan facility
 </li>
 <li>
 Employee Appreciation programs
 
 
 </li>
 </ul>
 The monthly salary for this position will be up to PKR 115,000. It's worth noting, we pay very well for this role, and in general. We hire great people that do great work and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Professionally manage a high volume of incoming calls or chats from US-based customers and cater to their complaints, requests, order status, follow-ups, and general inquiries promptly
 </li>
 <li>
 Provide accurate information on products/services, pricing, availability, delivery timelines, warranties, return policies, and general support procedures
 </li>
 <li>
 Accurately identify customer needs, troubleshoot issues, and provide clear and correct solutions. Ensure that all resolutions are provided in strict accordance with ibex. Pakistan&rsquo;s policies and procedures
 </li>
 <li>
 Deliver exceptional customer service to every customer with empathy, patience and in a composed manner
 </li>
 <li>
 Provide a positive customer experience by demonstrating cultural awareness, courteous language, and appropriate communication etiquette across the USA region
 </li>
 <li>
 Use and record data on multiple software applications (Customer Relationship Management (CRM) software, order management systems (OMS) and knowledge base systems (KBS)), while actively listening and speaking with the customer simultaneously on call
 </li>
 <li>
 Strive to meet and exceed individual and team performance metrics, including Net Promoter Score (NPS), Customer Satisfaction (CSAT), First Call Resolution (FCR) and Average Handling Time (AHT)
 </li>
 <li>
 Collect customer feedback and share insights with supervisors to improve service quality and solve any recurring issues
 </li>
 <li>
 Proven experience in any customer service, administrative support, call centers, retail or e-commerce support, or a similar customer-facing role is required
 </li>
 <li>
 Excellent written and verbal communication skills in English is also a must
 </li>
 <li>
 Candidates must possess a clear American accent to easily explain and help the customer base in US
 </li>
 <li>
 Candidate should be minimum Matric or O Levels pass. Bachelor&rsquo;s degree or diploma would be a plus
 </li>
 <li>
 Candidate should be 18 years or older (You will be required to show your CNIC during the interview)
 </li>
 <li>
 Basic knowledge of common office tools like Microsoft Office/Google Workspace, Excel and document formatting
 </li>
 <li>
 Experience using CRM systems is a bonus
 </li>
 <li>
 Fresh graduates looking for fresh jobs in Karachi are encouraged to apply
 </li>
 </ul>
</div>

Customer Success Specialist

<div>
 ibex. Pakistan is offering an exciting fresh job opportunity in Islamabad! We are looking for a Customer Success Specialist within the operations department who will be responsible for handling a large number of incoming calls for customer issues and inquiries on a daily basis.
 
 
 The ideal candidate should have good excellent English and communication skills, be professional, empathetic and discrete while handling sensitive information. They should also have the ability to manage multiple priorities with a calm and results-focused approach.
 
 
 Having prior experience in dealing with international customers &ndash; even better if they were based in USA &ndash; is a big plus. But above that, the candidate should have a can-do attitude, good work ethics and be passionate about working in a dynamic customer support environment.
 
 
 
 PS:
 
 A sense of humor would help too!
 
 
 
 Disclaimer:
 
 This is not a sales-based job.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 It is a full-time ibex. job opening in Pakistan
 </li>
 <li>
 The role will be on-site in one of ibex. office in Islamabad
 </li>
 <li>
 Willingness to support schedule changes during Ramadan or regional holidays as per requirements of operational needs (with fair scheduling practices)
 </li>
 <li>
 Perks &amp; Benefits: 24/7 transport system, medical and health insurance, bonuses, incentives, etc
 
 
 </li>
 </ul>
 
 Career Growth Opportunities at ibex. Pakistan
 
 
 
 This ibex. job role offers career growth pathways, depending on performance and interest, including:
 
 
 <ul>
 <li>
 Customer Service Representative Supervisors/ Team Lead
 </li>
 <li>
 Office Administrator / Operations Coordinator
 </li>
 <li>
 Training Specialists
 </li>
 <li>
 Cross-campaign growth for more exposure
 </li>
 <li>
 Cross-departmental growth for specific interests like marketing, IT, HR, etc.
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Professionally manage a high volume of incoming calls from US-based customers and cater to their complaints, requests, order status, follow-ups, and general inquiries promptly
 </li>
 <li>
 Provide accurate information on products/services, pricing, availability, delivery timelines, warranties, return policies, and general support procedures
 </li>
 <li>
 Convey interest in each customer through their words with courtesy, attention, a friendly and caring image
 </li>
 <li>
 Providing alternatives to products/items, which are not available on the ecommerce website
 </li>
 <li>
 Accurately identify customer needs, troubleshoot issues, and provide clear and correct solutions. Ensure that all resolutions are provided in strict accordance with ibex. Pakistan&rsquo;s standard processes and procedures
 </li>
 <li>
 Deliver exceptional customer service to every customer with empathy, patience and in a composed manner
 </li>
 <li>
 Provide a positive customer experience by demonstrating cultural awareness, courteous language, and appropriate communication etiquette across the USA region
 </li>
 <li>
 Use and record data on multiple software applications (Customer Relationship Management (CRM) software, order management systems (OMS) and knowledge base systems (KBS)), while actively listening and speaking with the customer simultaneously on call
 </li>
 <li>
 Strive to meet and exceed individual and team performance metrics, including Net Promoter Score (NPS), Customer Satisfaction (CSAT), First Call Resolution (FCR) and Average Handling Time (AHT)
 </li>
 <li>
 Collect customer feedback and share insights with supervisors to improve service quality and solve any recurring issues
 </li>
 <li>
 Staying up to date with latest updates on CRM and other systems information, process changes and future updates
 </li>
 <li>
 Exceptional verbal communication skills in English is a must
 </li>
 <li>
 Candidates must possess a clear American accent to easily explain and help the customer base in US
 </li>
 <li>
 Candidate should be minimum Matric or O Levels pass. Bachelor&rsquo;s degree or diploma would be a plus
 </li>
 <li>
 Candidate should be 18 years or older (You will be required to show your CNIC during the interview)
 </li>
 <li>
 Basic knowledge of common office tools like Microsoft Office/Google Workspace, Excel and document formatting
 </li>
 <li>
 Experience using CRM systems is a bonus
 </li>
 <li>
 Fresh graduates and students searching for entry-level roles or call center jobs in Islamabad are encouraged to apply
 </li>
 </ul>
</div>

ibex

<div>
 
 ibex. Pakistan is hiring Customer Success Specialist in Lahore for a leading international eCommerce client (US &amp; UK region).
 
 
 This opportunity is ideal for individuals looking to build a career in call center jobs in Lahore, customer service, and international support roles. You will be responsible for assisting global customers with their queries related to orders, deliveries, returns, refunds, and account support.
 
 
 This is a non-sales role, focused on delivering exceptional customer experience and issue resolution.
 
 
 &nbsp;
 
 <ul>
 <li>
 Handle high-volume inbound calls, chats, and emails from US &amp; UK customers
 </li>
 <li>
 Assist with order tracking, delivery updates, returns, refunds, and account-related queries
 </li>
 <li>
 Provide accurate information regarding products, pricing, shipping, and policies
 </li>
 <li>
 Deliver first-call resolution (FCR) through effective problem-solving
 </li>
 <li>
 Maintain a professional, empathetic, and customer-first approach
 </li>
 <li>
 Follow client SOPs, quality standards, and compliance guidelines
 </li>
 <li>
 Use CRM systems to log interactions and manage customer cases
 </li>
 <li>
 Achieve KPIs including CSAT, NPS, AHT, and Quality Scores
 </li>
 <li>
 Escalate complex issues appropriately while ensuring customer satisfaction
 </li>
 </ul>
 
 
 Stay updated on process changes and system updates
 
 
 
 &nbsp;
 
 <ul>
 <li>
 Excellent English communication skills (mandatory)
 </li>
 <li>
 Ability to communicate with US &amp; UK customers (neutral/American/British accent preferred)
 </li>
 <li>
 Minimum Matric / O Levels (Bachelor&rsquo;s preferred)
 </li>
 <li>
 Strong problem-solving and interpersonal skills
 </li>
 <li>
 Basic knowledge of Microsoft Office / Google Workspace
 </li>
 <li>
 Ability to multitask across CRM tools and communication platforms
 </li>
 <li>
 Experience in international call center or eCommerce support is a plus
 </li>
 <li>
 Fresh candidates seeking call center jobs in Lahore are encouraged to apply
 </li>
 <li>
 Must be 18+ with valid CNIC
 </li>
 </ul>
</div>

Customer Success Specialist (US & UK Region)

<div>
 ibex. Pakistan is hiring Customer Success Specialist in Lahore for a leading international eCommerce client (US &amp; UK region).
 
 
 This opportunity is ideal for individuals looking to build a career in call center jobs in Lahore, customer service, and international support roles. You will be responsible for assisting global customers with their queries related to orders, deliveries, returns, refunds, and account support.
 
 
 This is a non-sales role, focused on delivering exceptional customer experience and issue resolution.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Excellent English communication skills (mandatory)
 </li>
 <li>
 Ability to communicate with US &amp; UK customers (neutral/American/British accent preferred)
 </li>
 <li>
 Minimum Matric / O Levels (Bachelor&rsquo;s preferred)
 </li>
 <li>
 Strong problem-solving and interpersonal skills
 </li>
 <li>
 Basic knowledge of Microsoft Office / Google Workspace
 </li>
 <li>
 Ability to multitask across CRM tools and communication platforms
 </li>
 <li>
 Experience in international call center or eCommerce support is a plus
 </li>
 <li>
 Fresh candidates seeking call center jobs in Lahore are encouraged to apply
 </li>
 <li>
 Must be 18+ with valid CNIC
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Handle high-volume inbound calls, chats, and emails from US &amp; UK customers
 </li>
 <li>
 Assist with order tracking, delivery updates, returns, refunds, and account-related queries
 </li>
 <li>
 Provide accurate information regarding products, pricing, shipping, and policies
 </li>
 <li>
 Deliver first-call resolution (FCR) through effective problem-solving
 </li>
 <li>
 Maintain a professional, empathetic, and customer-first approach
 </li>
 <li>
 Follow client SOPs, quality standards, and compliance guidelines
 </li>
 <li>
 Use CRM systems to log interactions and manage customer cases
 </li>
 <li>
 Achieve KPIs including CSAT, NPS, AHT, and Quality Scores
 </li>
 <li>
 Escalate complex issues appropriately while ensuring customer satisfaction
 
 
 </li>
 </ul>
 Stay updated on process changes and system updates
</div>

TalentPop App

<div>
 Customer Support and Sales Specialist | Remote (E-commerce Success Specialist)
 
 
 Be the Strategic Face of the Brand: Support, Retain, and Grow Revenue.
 
 
 
 TalentPop App
 
 is the strategic partner to high-growth e-commerce brands, helping them optimize every customer interaction. We are looking for a hybrid, results-driven
 
 Customer Support and Sales Specialist
 
 &mdash;a role where you own the customer experience from initial contact through retention and expansion.
 
 
 This is a vital, dual-focus position for a professional who is equally adept at
 
 solving complex problems
 
 (Support) and
 
 identifying commercial opportunities
 
 (Sales). If you are motivated by providing world-class service while actively contributing to measurable revenue growth through upselling, cross-selling, and retention, we want you on our team.
 
 
 
 IMMEDIATE ACTION REQUIRED: APPLICATION FAST-TRACK!
 
 
 
 To ensure your application is reviewed by the **Recruitment Team**, you
 
 must
 
 follow these critical steps exactly. **Applications that do not choose 'Brand Concierge' and enter the correct code WILL NOT be reviewed.**
 
 
 <ul>
 <li>
 When selecting the position during your application, please choose &ldquo;Brand Concierge&rdquo; from the list of available roles.
 </li>
 <li>
 In the application form, you&rsquo;ll be asked for an application code &ndash; please enter CSSS in that field.
 
 
 </li>
 </ul>
 Your Dual-Impact Responsibilities: Support and Sales Growth
 
 
 You will bridge the gap between service and sales, directly influencing customer loyalty and revenue expansion.
 
 
 <ul>
 <li>
 Customer Success &amp; Retention (Support Focus)
 </li>
 <li>
 Expert Problem Solving: Serve as the primary point of contact for complex customer inquiries, providing timely and accurate solutions via chat, email, and phone.
 </li>
 <li>
 Service Excellence: Maintain high customer satisfaction (CSAT) scores by troubleshooting product issues, guiding users through features, and ensuring rapid resolution.
 </li>
 <li>
 Proactive Support: Identify potential churn risks and implement proactive communication strategies to retain customers and drive long-term loyalty.
 </li>
 <li>
 Revenue Generation &amp; Expansion (Sales Focus)
 </li>
 <li>
 Opportunity Identification: Actively listen to customer needs and pain points to identify and present upsell or cross-sell opportunities for premium features, services, and expanded contracts.
 </li>
 <li>
 Negotiation &amp; Closure: Manage the end-to-end sales process for qualified expansion leads, leading product demonstrations, negotiating terms, and closing deals to hit monthly revenue targets.
 </li>
 <li>
 Product Education: Become a product expert, effectively articulating the ROI and value proposition of our solutions to help customers see the path to greater success.
 
 
 </li>
 </ul>
 What You Bring: The Service-to-Sales Skillset
 
 
 We are seeking a professional with a proven background in high-touch customer interaction and a clear sales orientation.
 
 
 <ul>
 <li>
 Hybrid Experience: 1+ years of proven, hands-on experience in a combined Customer Support, Customer Success, or Inside Sales role, ideally within a SaaS or E-commerce environment.
 </li>
 <li>
 Communication Mastery: Exceptional professional verbal and written communication skills with the ability to maintain composure under pressure and clearly articulate value.
 </li>
 <li>
 Tech Proficiency: Familiarity with CRM (e.g., HubSpot, Salesforce) and Helpdesk software (e.g., Zendesk, Intercom).
 </li>
 <li>
 Metrics Driven: Motivation to meet and exceed KPIs related to both service quality (CSAT, Resolution Time) and sales revenue (Expansion Quota).
 </li>
 <li>
 E-commerce Acumen: Understanding of e-commerce business operations, common challenges, and the importance of customer service in the digital retail ecosystem.
 
 
 </li>
 </ul>
 Our Commitment to You: Rewards and Flexibility
 
 
 We invest in specialists who are key to our customer and revenue growth.
 
 
 <ul>
 <li>
 Incentive Pay: Competitive base salary plus an aggressive commission structure and bonuses tied directly to expansion and retention revenue.
 </li>
 <li>
 Work Flexibility: 100% permanent work-from-home setup&mdash;zero commute required.
 </li>
 <li>
 Benefits: Comprehensive health coverage (HMO or monthly stipend) and generous paid time off.
 </li>
 <li>
 Growth: Clear paths for career advancement into Customer Success Management, Account Management, or Senior Sales roles.
 
 
 </li>
 </ul>
 Technical Setup Requirements (Remote)
 
 
 <ul>
 <li>
 A reliable personal computer or laptop (i5 processor or modern equivalent).
 </li>
 <li>
 A stable, high-speed, and reliable wired internet connection (minimum 25 Mbps download and upload speed) for crystal-clear video calls.
 </li>
 <li>
 A quiet, professional workspace suitable for conducting clear, uninterrupted customer interactions.
 
 
 </li>
 </ul>
 
 Ready to turn customer service into a growth engine? Apply today to become our next E-commerce Success Specialist!
 
</div>

Customer Support and Sales Specialist

Tweety Four 7

Key Responsibilities&middot; Support daily communication with clients professionally&middot; Understand client requirements and coordinate with internal teams&middot; Assist with client onboarding and training sessions&middot; Track client feedback, satisfaction, and engagement metrics&middot; Maintain accurate records in CRM systems&middot; Coordinate with departments to resolve client concernsRequirements&middot; Bachelor&rsquo;s degree in Business, Marketing, Communications, or a related field&middot; Fresh graduates and candidates with up to 1 year of experience are encouraged to apply&middot; Excellent verbal and written English communication skills&middot; Basic knowledge of CRM tools such as Salesforce or HubSpot is a plus&middot; Positive attitude, willingness to learn, and strong interpersonal skills&middot; Female candidates are encouraged to applyBenefits &amp; Perks&middot; Competitive salary package&middot; Structured career growth opportunities&middot; Supportive work environment&middot; Exposure to international projects and industry practicesShift Timings&middot; US Shift: 6:00 PM &ndash; 3:00 AMTransportation/Daily pick and drop will be provided to the females by the company end.Pay: Rs100,000.00 - Rs150,000.00 per monthApplication Question(s):<ul><li>The timings for this position are a permanent night shift (US Shift) from 6:00 PM to 3:00 AM. Are you completely comfortable and available to work these exact hours daily?</li><li>How many years of professional experience do you have in Customer Support, Client Coordination, or Account Management?</li><li>What is your level of familiarity with CRM platforms like HubSpot or Salesforce?</li><li>What is your current salary?</li><li>What is your expected salary?</li><li>Your notice period?</li></ul>Experience:<ul><li>Customer Success: 1 year (Preferred)</li></ul>Language:<ul><li>English (Preferred)</li></ul>Location:<ul><li>Rawalpindi (Preferred)</li></ul>Work Location: In person

Client Success Specialist

Esire

<div>As our Customer Experience Executive, you'll be the link between our customers and our products. You'll help shoppers find the right fit, handle returns and exchanges with care, keep our support channels running smoothly, and spot the patterns that help us improve. It's a hands on, on-site role for someone organised, curious, and proactive.
What You'll Do<ul><li>
Turn refund requests into happy exchanges by understanding what the customer really</li><li>
needs and offering the right solution.</li><li>
Answer sizing and fit questions before and after purchase, so customers order with</li><li>
confidence.</li><li>
Handle live chat and email support (with the help of our AI assistant) to give fast, friendly</li><li>
replies.</li><li>
Monitor returns every day, dig into why items come back, and report the top reasons and</li><li>
trends each week.</li><li>
Fit-check new and problem products, and flag when a size chart or product page needs</li><li>
fixing.</li><li>
Keep clean, accurate records of audit and fit-check notes.</li><li>
Coordinate with internal teams and shipping partners so updates happen on time.</li><li>
Support audits across warehouse, email, and website touchpoints.</li></ul>
What We're Looking For<ul><li>
A can-do attitude and a solutions-first mindset &mdash; you don't wait to be told; you figure it out.</li><li>
Positive, calm, and resilient &mdash; you keep a cool head with frustrated customers.</li><li>
Strong problem-solving and good judgement under pressure.</li><li>
Clear, friendly written English &mdash; most of the job is chat and email.</li><li>
Comfortable with numbers and spotting patterns in data (returns, orders, trends).</li><li>
Organised and reliable, with sharp attention to detail.</li><li>
Comfortable using computers, dashboards, and AI tools &mdash; or eager to learn fast.</li></ul></div>

Customer Experience Executive

Explore 751+ Customer success specialist in Pakistan this July. Find roles across top companies and apply now to boost your career.

751 customer success specialist jobs In Pakistan

Customer Success Specialist

Customer Success Specialist

Customer Success Specialist (US & UK Region)

Customer Success Specialist (US & UK Region)

Customer Support and Sales Specialist

Client Success Specialist

Customer Experience Executive