customer service representative Jobs in Pakistan

customer service representative

customer sales representative Jobs in Pakistan

customer sales representative

sales coordinator

customer support representative Jobs in Pakistan

customer support representative

sales consultant

customer success specialist

Novel Energy Solutions LLC

<div>Description:

Summary
As a remote Customer Success Specialist, you will be responsible for building and maintaining strong relationships with our customers. You will work closely with clients to understand their needs, provide solutions, and ensure they achieve their desired outcomes with our products and services. Your goal is to drive customer satisfaction, retention, and growth.
Job Responsibilities<ul><li>
Develop and maintain strong relationships with customers to ensure their success and satisfaction.</li><li>
Serve as the primary point of contact for customers, addressing their inquiries and resolving any issues they may encounter.</li><li>
Conduct regular check-ins with customers to understand their needs and provide proactive support.</li><li>
Collaborate with internal teams to ensure customer needs are met and to provide feedback for product improvements.</li><li>
Monitor customer usage and engagement with our products and services, identifying opportunities for upselling and cross-selling.</li><li>
Provide training and onboarding support to new customers to ensure a smooth transition and successful adoption of our products.</li><li>
Track and report on customer success metrics, including customer satisfaction, retention rates, and product usage.</li><li>
Understand all of NES&rsquo; services</li><li>
Manage all individual customer touch points regarding troubleshooting, cancellations, collections, etc.
</li><li>Manage customer data flow</li><li>
Manage communication plan for all active customers</li><li>
Maintain Expertise on the sub</li><li>
Regularly analyze data and propose solutions.</li><li>
Other duties as assigned
</li></ul>Requirements:

Work Environment
This job generally operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.?The employee is occasionally exposed to a variety of extreme conditions at job sites. The noise level in the work environment and job sites can be loud.?
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.<ul><li>
While performing the duties of this role, the employee is regularly required to sit for extended periods, communicate effectively, and actively listen. Frequent use of hands and fingers is necessary for handling, feeling, and operating tools or equipment.</li></ul>
Position Type/Expected Hours of Work
This remote position occasionally requires long hours and occasional weekend work.
Travel
No travel is required.
Key Qualifications<ul><li>
Bachelor&rsquo;s degree, preferably in business or communications
</li><li>3-5 years of experience managing a customer/client services, experience or success team</li><li>
Demonstrated ability to resolve customer issues
</li><li>Proficiency in MS Office Suite
</li><li>Experience in data management systems, such as Hansen or similar</li><li>
Experience with CRM, such as HubSpot or similar</li><li>
Strong attention to detail</li><li>
Exhibited capability of building and maintaining relationships
</li><li>Demonstrates understanding the nuances of communication and interpersonal relationships</li><li>
Flexibility and adaptability to changing requirements</li></ul>
Desired Qualifications<ul><li>
1-2 years of experience in billing or service in the energy industry</li><li>
Experience in renewable energy</li><li>
Experience Procore or similar construction management software</li></ul>
Novel Energy Solutions is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
#LI-Remote</div>

Customer Success Specialist

Lumovy Technology Solutions

<div>About Illumina Technology Solutions, LLC 
At Illumina Technology Solutions, we are experiencing rapid growth across the U.S.A., Canada, India, and Pakistan and are proud to be a Microsoft Gold Partner. We are committed to providing technology solutions that help organizations thrive in a fast-changing digital landscape. Our vision is to become a leader in digital transformation for our clients, leveraging the power of the Microsoft digital ecosystem to drive innovation and growth. Visit us at www.illuminatechnology.com 
About the role 
 
The Customer Success Specialist within the Customer Experience &amp; Growth (CXG) team for Business Applications plays a critical role in driving and delivering high-impact partner-facing events, such as the Dynamics 365 Solution Architect Bootcamps and related skilling events. These events are targeted at strategic partners (SIs and/or ISVs) working with Dynamics 365, Power Platform, and Copilot Studio/AI Agent development.
The primary objective is to enhance partner capability, drive product adoption, and boost customer success through best practice sharing, deep technical skilling, and alignment with product teams. This is a highly collaborative and cross-functional role involving coordination across internal product teams, FastTrack, solution architects, and external partners. 
Essential Functions 
 
Demand Generation &amp; Partner Registration<ul><li>
Develop and execute demand generation plans and recruitment strategies targeting qualified partner audiences.</li><li>
Manage partner event communications (invitations, RSVPs, agenda creation, etc.) and track engagement through registration lifecycle.</li><li>
Facilitate partner qualification, registration, and approval processes with timely communication.</li><li>
Track and report on registration status to internal stakeholders through weekly updates, v-team meetings, and email communications.</li></ul><h4 class="jobSectionHeader">
Content Management</h4><ul><li>
Partner with Product Teams and Solution Architects to develop event content by product track.</li><li>
Manage content schedules and milestones; ensure alignment with event timelines.</li><li>
Support presenters with templates, logistics, and review processes.</li><li>
Coordinate and manage office hours for content support.</li></ul><h4 class="jobSectionHeader">
End-to-End Event Planning &amp; Project Management</h4><ul><li>
Lead project planning, status reporting, and weekly cross-functional stand-ups.</li><li>
Maintain and execute against a detailed project timeline across all event workstreams.</li><li>
Collaborate with the FastTrack Team for pre-event operations including travel, venue, catering, and logistics.</li><li>
Ensure seamless onsite operations during 3-day bootcamps across regions (e.g., AV, room setup, catering, partner communications).</li><li>
Respond to and resolve real-time onsite issues.</li></ul><h4 class="jobSectionHeader">
Post-Event Wrap-Up</h4><ul><li>
Collect, analyze, and report on post-event survey feedback.</li><li>
Conduct internal debriefs to extract lessons learned and integrate into future planning.</li><li>
Deliver post-event reports, including participation metrics and recommendations for improvement.</li></ul><h4 class="jobSectionHeader">
Continuous Improvement</h4><ul><li>
Administer partner surveys and internal retrospectives to gather insights and ensure continuous program enhancement.</li><li>
Maintain partner satisfaction and program growth as key success metrics.</li></ul>
Required Qualifications 
 
Core Skills &amp; Competencies<ul><li>
Strong interpersonal, verbal, and written communication skills.</li><li>
Excellent organization and attention to detail.</li><li>
Self-motivated with proactive follow-up and project ownership.</li><li>
Capable of working independently and cross-functionally with diverse teams.</li><li>
Strong presentation and stakeholder engagement skills.</li><li>
Analytical mindset and adaptability to manage multiple priorities.</li></ul><h4 class="jobSectionHeader">
Preferred Experience</h4><ul><li>
Previous experience at Microsoft or with the Microsoft partner channel.</li><li>
Background as a Partner or Customer Success Manager.</li><li>
Experience in customer/stakeholder-facing relationship roles.</li><li>
Prior event management experience is a strong plus.</li><li>
Familiarity with Microsoft products, especially Dynamics 365, Power Platform, and Copilot Studio.</li><li>
Comfortable working 3&ndash;4+ hours during Pacific Time business hours.</li></ul> 
Performance Indicators<ul><li>
Partner satisfaction and feedback.</li><li>
Growth and expansion of the partner skilling program.</li><li>
Timely and effective cross-team communication and coordination.</li><li>
Execution excellence across logistics, content, and stakeholder engagement.</li></ul> 
We are an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status</div>

Digilatics

Digilatics is a high-performance digital marketing agency focused exclusively on the home services industry in the U.S. We are hiring a Customer Success Specialist in Pakistan with proven experience working with brands &mdash; someone who can manage client communication, protect brand positioning, and deliver a premium client experience.What You Will Do<ul><li>Manage U.S.-based client accounts with professionalism, clarity, and confidence.</li><li>Lead client meetings and written communication in advanced English.</li><li>Coordinate with internal teams and ensure every delivery meets Digilatics&rsquo; standards.</li><li>Identify risks, opportunities, and strategic next steps for clients.</li><li>Take full ownership of the client journey and overall satisfaction.</li></ul>Requirements (Mandatory)<ul><li>Advanced / Fluent English (speaking and writing &mdash; will be tested).</li><li>Brand experience (brand management, brand strategy, or account management involving brand positioning).</li><li>Previous experience in Customer Success or client-facing roles.</li><li>Excellent communication, organization, and attention to detail.</li><li>Ability to work in a fast-paced, high-performance environment.</li><li>Must be able to work as an independent contractor.</li></ul>Nice to Have<ul><li>Experience working with international clients.</li><li>Knowledge of SEO, Google Ads, or digital marketing (not required).</li></ul>Why Digilatics<ul><li>High-performance culture with real ownership and autonomy.</li><li>Fast-growing company with sophisticated clients and strong technical teams (SEO, Ads, Web, Data).</li><li>You lead the relationship &mdash; not the technical execution.</li></ul>Job Type: Full-timePay: Rs180,000.00 - Rs220,000.00 per monthApplication Question(s):<ul><li>What industry you have served while managing USA based clients?</li><li>Are you familiar with digital marketing platforms, their flow of tasks, etc,?</li><li>Do you currently live in Lahore?</li><li>Are you comfortable working in US EST time zone?</li><li>One thing that make you stand out in the whole pool for this position?</li></ul>Experience:<ul><li>US market: 3 years (Required)</li></ul>Work Location: In person

<div>
 
 About Illumina Technology Solutions, LLC
 
 
 
 At Illumina Technology Solutions, we are experiencing rapid growth across the U.S.A., Canada, India, and Pakistan and are proud to be a Microsoft Gold Partner. We are committed to providing technology solutions that help organizations thrive in a fast-changing digital landscape. Our vision is to become a leader in digital transformation for our clients, leveraging the power of the Microsoft digital ecosystem to drive innovation and growth. Visit us at www.illuminatechnology.com
 
 
 
 About The Role
 
 
 
 The
 
 
 Customer Success Specialist within
 
 
 the
 
 
 Customer Experience &amp; Growth (CXG)
 
 
 team for
 
 
 Business Applications
 
 
 plays a critical role in driving and delivering high-impact partner-facing events, such as the
 
 
 Dynamics 365 Solution Architect Bootcamps
 
 
 and related skilling events. These events are targeted at strategic partners (SIs and/or ISVs) working with
 
 
 Dynamics 365
 
 
 ,
 
 
 Power Platform
 
 
 , and
 
 
 Copilot Studio/AI Agent development
 
 
 .
 
 
 The primary objective is to enhance partner capability, drive product adoption, and boost customer success through best practice sharing, deep technical skilling, and alignment with product teams. This is a highly collaborative and cross-functional role involving coordination across internal product teams, FastTrack, solution architects, and external partners.
 
 
 
 Essential Functions
 
 
 
 
 
 Demand Generation &amp; Partner Registration
 
 
 
 
 <ul>
 <li>
 Develop and execute demand generation plans and recruitment strategies targeting qualified partner audiences.
 </li>
 <li>
 Manage partner event communications (invitations, RSVPs, agenda creation, etc.) and track engagement through registration lifecycle.
 </li>
 <li>
 Facilitate partner qualification, registration, and approval processes with timely communication.
 </li>
 <li>
 Track and report on registration status to internal stakeholders through weekly updates, v-team meetings, and email communications.
 
 
 </li>
 </ul>
 
 
 Content Management
 
 
 
 
 <ul>
 <li>
 Partner with Product Teams and Solution Architects to develop event content by product track.
 </li>
 <li>
 Manage content schedules and milestones; ensure alignment with event timelines.
 </li>
 <li>
 Support presenters with templates, logistics, and review processes.
 </li>
 <li>
 Coordinate and manage office hours for content support.
 
 
 </li>
 </ul>
 
 
 End-to-End Event Planning &amp; Project Management
 
 
 
 
 <ul>
 <li>
 Lead project planning, status reporting, and weekly cross-functional stand-ups.
 </li>
 <li>
 Maintain and execute against a detailed project timeline across all event workstreams.
 </li>
 <li>
 Collaborate with the FastTrack Team for pre-event operations including travel, venue, catering, and logistics.
 </li>
 <li>
 Ensure seamless onsite operations during 3-day bootcamps across regions (e.g., AV, room setup, catering, partner communications).
 </li>
 <li>
 Respond to and resolve real-time onsite issues.
 
 
 </li>
 </ul>
 
 
 Post-Event Wrap-Up
 
 
 
 
 <ul>
 <li>
 Collect, analyze, and report on post-event survey feedback.
 </li>
 <li>
 Conduct internal debriefs to extract lessons learned and integrate into future planning.
 </li>
 <li>
 Deliver post-event reports, including participation metrics and recommendations for improvement.
 
 
 </li>
 </ul>
 
 
 Continuous Improvement
 
 
 
 
 <ul>
 <li>
 Administer partner surveys and internal retrospectives to gather insights and ensure continuous program enhancement.
 </li>
 <li>
 Maintain partner satisfaction and program growth as key success metrics.
 
 
 </li>
 </ul>
 
 Required Qualifications
 
 
 
 
 
 Core Skills &amp; Competencies
 
 
 
 
 <ul>
 <li>
 Strong interpersonal, verbal, and written communication skills.
 </li>
 <li>
 Excellent organization and attention to detail.
 </li>
 <li>
 Self-motivated with proactive follow-up and project ownership.
 </li>
 <li>
 Capable of working independently and cross-functionally with diverse teams.
 </li>
 <li>
 Strong presentation and stakeholder engagement skills.
 </li>
 <li>
 Analytical mindset and adaptability to manage multiple priorities.
 
 
 </li>
 </ul>
 
 Preferred Experience
 
 
 
 <ul>
 <li>
 Previous experience at Microsoft or with the Microsoft partner channel.
 </li>
 <li>
 Background as a Partner or Customer Success Manager.
 </li>
 <li>
 Experience in customer/stakeholder-facing relationship roles.
 </li>
 <li>
 Prior event management experience is a strong plus.
 </li>
 <li>
 Familiarity with Microsoft products, especially Dynamics 365, Power Platform, and Copilot Studio.
 </li>
 <li>
 Comfortable working 3&ndash;4+ hours during Pacific Time business hours.
 
 
 </li>
 </ul>
 
 
 Performance Indicators
 
 
 
 
 <ul>
 <li>
 Partner satisfaction and feedback.
 </li>
 <li>
 Growth and expansion of the partner skilling program.
 </li>
 <li>
 Timely and effective cross-team communication and coordination.
 </li>
 <li>
 Execution excellence across logistics, content, and stakeholder engagement.
 
 
 </li>
 </ul>
 We are an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status
</div>

ibex. Pakistan

<div>
 ibex. Pakistan is looking for a Customer Success Specialist for Voice Program within the Operations department who shall assist our U.S. based client&rsquo;s customers with their queries/concerns and provide an accurate resolution to customers as per the defined processes via call. We are looking for people who have experience in dealing with international customers but above that, we care more about personality, passion, and work ethic. A sense of humor helps a lot too.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 O Levels/Matric or above
 </li>
 <li>
 Excellent English Written and Verbal Communication
 </li>
 <li>
 American or neutral accent
 </li>
 <li>
 Proficiency with MS Office (Particularly MS Excel and MS Word)
 </li>
 <li>
 Must be alteast 18 Years old and hold valid CNIC.
 
 
 </li>
 </ul>
 
 Why Start Your Career At ibex.?
 
 
 
 You will have a chance to help solve the most ordinary technological things in the most extraordinary way! You are not just going to enjoy it here, but you will get a chance to grow in a collaborative environment. If you want to experience the world on top and work in an environment where there is growth, then be a part of our diverse family.
 
 
 
 What Makes You A Good Fit For This Job?
 
 
 
 This job requires you to be a savvy communicator and someone who is agile enough to settle in a fast-paced environment. If you are nodding your head so far, then you are a perfect fit for this job! We are the experience you crave when you imagine the world of CX!
 
 
 
 What We Seek In You
 
 
 
 <ul>
 <li>
 Collaborative mindset
 </li>
 <li>
 Customer service focus
 </li>
 <li>
 Hands-on-problem solving ability
 </li>
 <li>
 The ability to communicate technical information in a simple manne
 
 
 </li>
 </ul>
 
 Learning And Takeaways
 
 
 
 Here @ ibex. we will help build you!
 
 
 <ul>
 <li>
 Unlimited exposure
 </li>
 <li>
 A chance to polish your skills
 </li>
 <li>
 A great learning environment
 </li>
 <li>
 Ample experience to build a future path for yourself
 </li>
 <li>
 An opportunity to operate with a highly trained and diversified network of people
 
 
 </li>
 </ul>
 If you want to build your career around one of the biggest organizations in the world then, we are what you are looking for!
 
 
 
 Perks Of Being An Ibexian
 
 
 
 <ul>
 <li>
 Medical Insurance &amp; OPD
 </li>
 <li>
 Provident Fund with investment options
 </li>
 <li>
 Leave Encashment
 </li>
 <li>
 Annual leaves
 </li>
 <li>
 On job training
 </li>
 <li>
 Two days off in a week
 </li>
 <li>
 Ergonomic furniture and infrastructure
 </li>
 <li>
 Referral Rewards
 </li>
 <li>
 Annual Increment
 </li>
 <li>
 Conveyance facility
 </li>
 <li>
 Loan facility
 </li>
 <li>
 Employee Appreciation programs
 
 
 </li>
 </ul>
 The salary for this position will be up to PKR 115,000 per month. It's worth nothing, we pay very well for this role, and in general. We hire great people that do great work and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Deliver exceptional customer experience as measured by performance objectives and in accordance of the core values of our client
 </li>
 <li>
 Convey interest in each customer through their words with courtesy, attention, a friendly and caring image
 </li>
 <li>
 Providing alternatives to products/items, which are not available on the ecommerce website
 </li>
 <li>
 Follow standard processes and procedures when it comes to providing the resolution
 </li>
 <li>
 Staying up to date with latest updates on system information, process changes and future updates
 </li>
 </ul>
</div>

<div>
 In this role, you will be the first point of contact for our US-based customers, handling a variety of inquiries and issues. The ideal candidate is a patient and professional communicator, an effective multitasker, and is passionate about providing world-class customer support.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Proven experience in any customer-facing role is required
 </li>
 <li>
 Exceptional verbal communication skills in English are essential. Candidates must possess a clear, neutral, or American accent to effectively service US-based customers
 </li>
 <li>
 Minimum Matric or O Levels is required
 </li>
 <li>
 Weekends Off
 
 
 </li>
 </ul>
 
 Perks Of Being An Ibexian
 
 
 
 <ul>
 <li>
 Medical Insurance &amp; OPD
 </li>
 <li>
 Provident Fund with investment options
 </li>
 <li>
 Leave Encashment
 </li>
 <li>
 Annual leaves
 </li>
 <li>
 On job training
 </li>
 <li>
 Two days off in a week
 </li>
 <li>
 Ergonomic furniture and infrastructure
 </li>
 <li>
 Referral Rewards
 </li>
 <li>
 Annual Increment
 </li>
 <li>
 Conveyance facility
 </li>
 <li>
 Loan facility
 </li>
 <li>
 Employee Appreciation Programs
 
 
 </li>
 </ul>
 The salary for this position will be up to Rs. 115,000/ month. It's worth noting, we pay very well for this role, and in general. We hire great people that do great work and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Professionally manage a high volume of inbound calls from US customers regarding their complaints, requests, order status, follow-ups, and general inquiries
 </li>
 <li>
 Deliver an exceptional customer experience on every call, maintaining a professional, empathetic, and courteous demeanor while adhering to high-quality service standards
 </li>
 <li>
 Accurately identify customer needs, troubleshoot issues, and provide clear and correct solutions. Ensure that all resolutions are provided in strict accordance with company policies and procedures
 </li>
 <li>
 Navigate multiple software applications (CRM, order management systems, knowledge base) simultaneously while actively listening and speaking with the customer
 </li>
 <li>
 Strive to meet and exceed individual and team performance metrics, including NPS, Customer Satisfaction (CSAT), and call handling time (AHT)
 </li>
 </ul>
</div>

BroadDigix (Pvt) Ltd.

About the Role We&rsquo;re looking for an energetic and customer-focused professional to join BroadDigix as a Sales &amp; Customer Success Specialist. You&rsquo;ll play a key part in helping clients discover the right technology solutions while delivering outstanding support throughout their journey. If you love connecting with people, solving problems, and hitting targets, this role is perfect for you.What You&rsquo;ll DoDrive Revenue &amp; Growth<ul><li>Understand client challenges and recommend the best BroadDigix solutions.</li><li>Proactively reach out to prospects through calls, emails, and tailored demos.</li><li>Consistently meet or exceed monthly and quarterly sales goals.</li><li>Keep detailed, up-to-date records of all activities in our CRM system.</li></ul>Deliver Exceptional Support<ul><li>Be the first point of contact for customer questions via phone, email, chat, or in-person.</li><li>Guide new users through onboarding and help existing clients get maximum value.</li><li>Troubleshoot issues quickly and escalate more complex cases when needed, always keeping the customer updated.</li></ul>Build Lasting Relationships<ul><li>Develop trust-based, long-term partnerships with clients.</li><li>Collect valuable feedback and share insights with internal teams to improve our offerings.</li></ul>Collaborate Across Teams<ul><li>Partner with marketing, product, and technical teams to ensure smooth campaigns and customer experiences.</li><li>Actively participate in training and team meetings to stay sharp and informed.</li></ul>What We&rsquo;re Looking ForMust-Have<ul><li>Strong verbal and written communication skills with a warm, professional style.</li><li>Proven ability to solve problems quickly and thoroughly.</li><li>Comfort working in a dynamic, fast-moving environment.</li><li>Self-driven with a clear focus on results.</li><li>Team player who also excels independently.</li></ul>Nice-to-Have<ul><li>Bachelor&rsquo;s degree in Business, Marketing, IT, or a related field.</li><li>1&ndash;3 years in sales, customer support, or account management (tech industry experience is a big plus).</li><li>Hands-on experience with CRM platforms (HubSpot, Apollo, Salesforce, etc.).</li><li>Basic knowledge of Microsoft Office/Google Workspace.</li></ul>Why Join BroadDigix?<ul><li>Competitive salary range: PKR 50,000 &ndash; 120,000/month (depending on experience)</li><li>Clear path for growth with ongoing training and mentorship</li><li>Inclusive, supportive culture that values every voice</li><li>Work with innovative technology that makes a real impact</li></ul>BroadDigix is an equal-opportunity employer. We embrace diversity and encourage applications from all qualified candidates, regardless of gender, background, or identity.Job Type: Full-timePay: Rs50,000.00 - Rs120,000.00 per monthWork Location: In person

Sales Development & Customer Success Representative

Explore 2526+ Customer success specialist in Pakistan this December. Find roles across top companies and apply now to boost your career.

2526 customer success specialist jobs IN Pakistan

Customer Success Specialist

Customer Success Specialist

Customer Success Specialist

Customer Success Specialist

Customer Success Specialist

Customer Success Specialist

Sales Development & Customer Success Representative