customer service representative Jobs in Pakistan

customer service representative

customer sales representative Jobs in Pakistan

customer sales representative

customer support executive Jobs in Pakistan

customer support executive

customer service representative (csr) Jobs in Pakistan

customer service representative (csr)

customer support representative Jobs in Pakistan

customer support representative

customer success specialist

My Tutor Source (MTS)

Job Title: Customer Success Specialist Location: DHA Phase 1, LahoreMy Tutor Source is dedicated to providing exceptional tutoring experiences to our customers. We pride ourselves on our commitment to customer satisfaction and are seeking a passionate individual to join our team as a Customer Success Specialist.Responsibilities include but are not limited to:<ul><li>Introducing customers to the company&rsquo;s services through detailed sessions.</li><li>Arranging teachers for demo/intro sessions and assigning classes.</li><li>Conducting regular follow-ups with customers.</li><li>Maintaining regular communication with students and teachers to ensure excellent service delivery.</li><li>Monitoring activities and collecting feedback from existing customers to identify areas for service improvement, and implementing feasible customer suggestions.</li><li>Building strong customer relationships and proactively engaging with them to improve customer retention.</li><li>Conducting extensive research for prospecting and building mature leads.</li><li>Performing inside sales activities, including extensive research, data analysis, and taking action based on results and indicators.</li><li>Coordinating and completing multiple tasks alongside the entire team.</li><li>Updating the database and maintaining accurate records.</li><li>Scheduling intro/demo sessions with available teachers.</li><li>Monitoring teachers&rsquo; schedules and assigning them intro sessions and students.</li><li>Writing content for various purposes.</li><li>Conducting trial sessions for new clients and converting them into paying customers.</li><li>Scheduling classes for successful trials and managing the scheduled hours of clients (students).</li><li>Consistently aiming to achieve monthly and annual goals/targets.</li></ul>Job Type: Full-timePay: Rs90,000.00 - Rs110,000.00 per monthApplication Question(s):<ul><li>How much experience you have in customer success role?</li><li>Have you worked in the US or Canadian market?</li><li>What is your current salary?</li><li>What is your expected salary?</li></ul>Work Location: In person

Customer Success Specialist

Stackworx

Are you an experienced appointment setter or customer engagement professional with a passion for creating great customer experiences? We&rsquo;re expanding our Home Improvement operation in Lahore and looking for a talented Customer Success Specialist to join our growing team.As the Customer Success Specialist, you&rsquo;ll be responsible for managing client interactions, setting and confirming appointments, and ensuring every customer enjoys a smooth and professional experience. Your role will directly support the sales team and contribute to our overall success.What You&rsquo;ll Do<ul><li>Set and confirm in-home appointments with qualified leads from marketing efforts</li><li>Ensure appointment details are accurate and shared with the sales team</li><li>Follow communication scripts with professionalism and empathy</li><li>Adapt strategies to meet local market needs</li><li>Provide a friendly, solution-focused experience to all customers</li><li>Track and report performance metrics related to appointments and confirmations</li></ul>What We&rsquo;re Looking For<ul><li>1-2 years of experience in home improvement appointment setting, customer coordination, or customer engagement</li><li>Excellent communication skills and a customer-first attitude</li><li>Highly organized, proactive, and comfortable in a fast-paced environment</li><li>Strong attention to detail and ability to follow structured processes</li><li>Familiarity with CRM systems, scheduling tools, or call tracking software is preferred</li></ul>Job Type: Full-timePay: Rs80,000.00 - Rs100,000.00 per monthApplication Question(s):<ul><li>How many years of experience do you have in Customer Success or a similar client-facing role?</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: Remote

ibex. Pakistan

<div>
 ibex. Pakistan is looking for a Customer Success Specialist for Voice Program within the Operations department who shall assist our U.S. based client&rsquo;s customers with their queries/concerns and provide an accurate resolution to customers as per the defined processes via call. We are looking for people who have experience in dealing with international customers but above that, we care more about personality, passion, and work ethic. A sense of humor helps a lot too.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 O Levels/Matriculation or above
 </li>
 <li>
 Excellent Written and Verbal English communication
 </li>
 <li>
 Proficiency with MS Office (Particularly MS Excel and MS Word)
 
 
 </li>
 </ul>
 
 Perks Of Being An Ibexian
 
 
 
 <ul>
 <li>
 Medical Insurance &amp; OPD
 </li>
 <li>
 Provident Fund with investment options
 </li>
 <li>
 Leave Encashment
 </li>
 <li>
 Annual leaves
 </li>
 <li>
 On job training
 </li>
 <li>
 Two days off in a week
 </li>
 <li>
 Ergonomic furniture and infrastructure
 </li>
 <li>
 Referral Rewards
 </li>
 <li>
 Annual Increment
 </li>
 <li>
 Conveyance facility
 </li>
 <li>
 Loan facility
 </li>
 <li>
 Employee Appreciation programs
 
 
 </li>
 </ul>
 The monthly salary for this position will be up to PKR 115,000. It's worth noting, we pay very well for this role, and in general. We hire great people that do great work and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Deliver exceptional customer experience as measured by performance objectives and in accordance of the core values of our client
 </li>
 <li>
 Convey interest in each customer through their words with courtesy, attention, a friendly and caring image
 </li>
 <li>
 Providing alternatives to products/items, which are not available on the ecommerce website
 </li>
 <li>
 Follow standard processes and procedures when it comes to providing the resolution
 </li>
 <li>
 Staying up to date with latest updates on system information, process changes and future updates
 </li>
 </ul>
</div>

Truck It In

<div>
 
 About the role
 
 
 
 We are in search of a Customer Success Specialist who will serve as the primary point of contact for clients, ensuring their inquiries and technical issues are resolved efficiently. This role focuses on enhancing client satisfaction and maintaining long-term relationships.
 
 
 
 What You Will Do:
 
 
 <ul>
 <li>
 
 Handle incoming calls, emails, and chat inquiries from Clients, providing accurate information and timely technical assistance.
 
 
 </li>
 <li>
 
 Basic understanding of our product to troubleshoot Clients&rsquo; issues.
 
 
 </li>
 <li>
 
 Accurately document, track, and monitor Clients&rsquo; issues to guarantee prompt resolution and high service quality.
 
 
 </li>
 <li>
 
 Manage and prioritize multiple Clients&rsquo; requests to deliver a seamless Client experience.
 
 
 </li>
 <li>
 
 Collaborate with cross-functional teams to share client insights, feedback, and updates, ensuring alignment across departments for consistent service delivery.
 
 
 </li>
 </ul>
 
 What We Are Looking For:
 
 
 <ul>
 <li>
 
 Excellent verbal and written communication skills in English, with the ability to explain technical information clearly and professionally.
 
 
 </li>
 <li>
 
 Up to 2 years of experience in technical Client service or helpdesk support, with a strong passion for helping clients and solving problems.
 
 
 </li>
 <li>
 
 Proficiency with website and CRM applications, along with a solid working knowledge of Microsoft Office tools.
 
 
 </li>
 <li>
 
 Ability to remain calm under pressure, troubleshoot effectively, and manage multiple client requests simultaneously.
 
 
 </li>
 <li>
 
 Proven ability to track, resolve, and follow up on Clients&rsquo; issues while maintaining confidentiality and professionalism at all times.
 
 
 </li>
 <li>
 
 Prior experience in software sales and support, banking, medical billing, and insurance industries will be preferred.
 
 
 </li>
 </ul>
 
 How We&rsquo;ll Support You:
 
 
 
 We are committed to supporting you by providing ample opportunities and competitive compensation for your professional development and career advancement. Our dynamic and inclusive work environment fosters collaboration, innovation, and mutual respect. We are committed to providing equal employment opportunities and are excited to hear from you. Join us in this exciting journey as we change gears and disrupt the logistics landscape in Asia.
 
 
 
</div>

Truck it in

<div><div><div>About the role</div><div> 
We are in search of a Customer Success Specialist who will serve as the primary point of contact for clients, ensuring their inquiries and technical issues are resolved efficiently. This role focuses on enhancing client satisfaction and maintaining long-term relationships.</div> 
What You Will Do: 
<ul><li><div>Handle incoming calls, emails, and chat inquiries from Clients, providing accurate information and timely technical assistance.</div></li> 
<li><div>Basic understanding of our product to troubleshoot Clients&rsquo; issues.</div></li> 
<li><div>Accurately document, track, and monitor Clients&rsquo; issues to guarantee prompt resolution and high service quality.</div></li> 
<li><div>Manage and prioritize multiple Clients&rsquo; requests to deliver a seamless Client experience.</div></li> 
<li>Collaborate with cross-functional teams to share client insights, feedback, and updates, ensuring alignment across departments for consistent service delivery.</li> 
</ul>What We Are Looking For: 
<ul><li><div>Excellent verbal and written communication skills in English, with the ability to explain technical information clearly and professionally.</div></li> 
<li><div>Up to 2 years of experience in technical Client service or helpdesk support, with a strong passion for helping clients and solving problems.</div></li> 
<li><div>Proficiency with website and CRM applications, along with a solid working knowledge of Microsoft Office tools.</div></li> 
<li><div>Ability to remain calm under pressure, troubleshoot effectively, and manage multiple client requests simultaneously.</div></li> 
<li><div>Proven ability to track, resolve, and follow up on Clients&rsquo; issues while maintaining confidentiality and professionalism at all times.</div></li> 
<li>Prior experience in software sales and support, banking, medical billing, and insurance industries will be preferred.</li> 
</ul><div>How We&rsquo;ll Support You:</div> 
<div></div> 
<div>We are committed to supporting you by providing ample opportunities and competitive compensation for your professional development and career advancement. Our dynamic and inclusive work environment fosters collaboration, innovation, and mutual respect. We are committed to providing equal employment opportunities and are excited to hear from you. Join us in this exciting journey as we change gears and disrupt the logistics landscape in Asia.</div></div></div>

A4 Accountant

A4Accountant is seeking a Customer Success Specialist for a virtual immigration law firm based in New Jersey, proudly serving clients across the United States and internationally. We are committed to providing reliable, compassionate services to fellow immigrants, helping them secure lawful status, citizenship, and peace of mind, without fear of deportation or abusive relationships.OverviewWe see client relationships as partnerships built on trust, empathy, and exceptional service&mdash;not just transactions.In this role within our Client Success Department, you will directly impact the lives of immigrants by using your knowledge of immigration law (from past paralegal or client-facing work), consultative skills, and empathy to guide clients through their journey with our firm. You will serve as the primary point of contact for prospective and current clients (via phone and video), educate them about their options, help them find clarity, and ensure a seamless experience from initial inquiry through case completion.This role blends client advocacy and relationship management&mdash;a critical bridge between individuals seeking help and our legal team who serves them.Key Responsibilities<ul><li>Conduct meetings with prospective new clients (PNCs) via phone and video, guiding them toward clarity and consultation enrolment.</li><li>Follow up with PNCs who initially declined and with current clients for quality control calls and satisfaction interviews.</li><li>Keep detailed, accurate notes in the firm's CRM/database, documenting all client contacts before, during, and after meetings, including follow-ups.</li><li>Facilitate a professional handoff to the legal team once an engagement is signed and open the client file.</li><li>Manage the welcome process for new clients and ensure smooth onboarding.</li><li>Conduct quality control checks at set milestones during the first 30 days and, in some cases, throughout the pendency of the case.</li><li>Meet regularly with team members to review performance metrics, client satisfaction goals, and engagement quality.</li><li>Track and maintain records regarding client touchpoints and case progress.</li><li>Assist in organizing case filing systems, ensuring documents are properly categorized and accessible.</li><li>Actively engage with management on client feedback and service improvements, offering insights from your front-line experience.</li><li>Perform other administrative duties as assigned.</li></ul>Qualifications<ul><li>Proven experience in client success, account management, or client-facing roles in professional services (legal, financial, or similar industries preferred).</li><li>Prior experience in immigration intake, paralegal work, or legal client services is highly valued.</li><li>Strong ability to empathize with clients facing challenging, personal situations.</li><li>Embraces metrics, accountability, and transparency.</li><li>Excellent interpersonal and communication skills across phone, video, and email.</li><li>Strong organizational and time-management skills.</li><li>Lifelong learner with a proven record of self-improvement and client relationship development.</li><li>Exceptional ability to build rapport, identify client needs, and provide appropriate guidance.</li><li>Must thrive in a client-facing, service-oriented role&mdash;references required.</li></ul>Why Join Us?<ul><li>Competitive compensation with base salary + commission/bonuses (monthly, quarterly, annual).</li><li>Flexible work/life balance.</li><li>Supportive, diverse, and inclusive culture.</li><li>Paid Time Off.</li><li>A collaborative team driven by impact, purpose, and client care.</li></ul>Equal Opportunity StatementA4Accountant is an equal opportunity employer committed to diversity, inclusion, and fair hiring practices. Applicants are considered without regard to race, sex, sexual orientation, gender identity, religion, national origin, age, disability, or other legally protected characteristics.Background and references required.Job Type: Full-timePay: Rs100,000.00 - Rs150,000.00 per monthAbility to commute/relocate:<ul><li>Lahore (54940): Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Work Location: In person

Programmers Force

Key Responsibilities<ul><li>Build and maintain strong relationships with existing customers to ensure high satisfaction and retention.</li><li>Guide new clients through product onboarding, training, and feature adoption.</li><li>Act as the liaison between customers and internal teams (Support, Product, and Sales) to resolve issues quickly.</li><li>Monitor customer health metrics and proactively address risks of churn.</li><li>Identify upselling or cross-selling opportunities and share insights with the Sales team.</li><li>Document customer feedback to help improve product functionality and experience.</li><li>Maintain accurate records of client interactions and issues in CRM tools.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Business, IT, Marketing, or a related field.</li><li>1&ndash;3 years of experience in Customer Success, Client Relationship, or Account Management roles (preferably in SaaS or IT).</li><li>Excellent communication and problem-solving skills.</li><li>Ability to multitask, manage priorities, and handle client escalations professionally.</li><li>Proficiency in CRM tools (e.g., HubSpot, Zoho, Salesforce) is a plus.</li></ul>Job Type: Full-timePay: Rs100,000.00 - Rs150,000.00 per monthWork Location: In person

Explore 3781+ Customer success specialist in Pakistan this November. Find roles across top companies and apply now to boost your career.

3781 customer success specialist jobs IN Pakistan

Customer Success Specialist

Customer Success Specialist

Customer Success Specialist

Customer Success Specialist

Customer Success Specialist

Customer Success Specialist

Customer Success Specialist