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customer support representative Jobs in Karachi

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account support associate - rapid innovation - karachi Jobs in Karachi

account support associate - rapid innovation - karachi

customer service representative Jobs in Karachi

customer service representative

account support associate

Adaptive Teams

<div>
 If you love keeping things moving, solving problems before anyone notices, and making customers feel genuinely supported, this role puts you at the heart of global logistics. You&rsquo;ll own communication, coordinate shipments across multiple channels, and help deliver a smooth end-to-end experience&mdash;while growing toward full account ownership.
 
 
 
 Location:
 
 Pakistan - Fully Remote
 
 
 
 About the company:
 
 
 
 The company is a growing logistics provider, offering end-to-end supply chain solutions to customers around the world. Our company is built on the foundation of our experienced and dedicated team of professionals who are committed to providing excellent customer service, reliable delivery and cost-effective solutions.
 
 
 Our team is highly skilled and knowledgeable in the areas of supply chain management, logistics planning and transportation management. We ensure that our clients&rsquo; goods reach their destination safely and on time.
 
 
 
 Your Mission:
 
 
 
 <ul>
 <li>
 Keep daily communication flowing with assigned customers, ensuring timely, professional updates.Handle shipment inquiries, status updates, documentation requests, and general customer needs.
 </li>
 <li>
 Coordinate closely with Operations, Sales, Pricing, and Warehousing to keep expectations aligned.
 </li>
 <li>
 Track shipments across ocean, air, express, and Amazon channels&mdash;flag issues early and communicate proactively.
 </li>
 <li>
 Update internal trackers, customer channels, and CRMs with accurate, real-time info.
 </li>
 <li>
 Follow up on commercial invoices, packing lists, BL/AWB, ISF details, and compliance requirements.
 </li>
 <li>
 Verify document accuracy before sending to customers or internal teams.
 </li>
 <li>
 Coordinate with global agents for required customs and export documents.
 </li>
 <li>
 Support bookings, rate checks, and space confirmations under guidance.
 </li>
 <li>
 Assist in last-mile coordination for Amazon FBA and B2B deliveries.
 </li>
 <li>
 Contribute to customer success by spotting recurring issues, suggesting improvements, and supporting monthly KPI dashboards.
 
 
 </li>
 </ul>
 
 Your Toolbox: Skills to be Successful
 
 
 
 <ul>
 <li>
 Strong written and verbal communication in English.
 </li>
 <li>
 Sharp attention to detail and solid organizational habits.
 </li>
 <li>
 Ability to multitask and stay calm under time-sensitive pressure.
 </li>
 <li>
 Basic understanding of logistics, freight forwarding, or eCommerce is a plus&mdash;but not required.
 </li>
 <li>
 A proactive, problem-solving mindset with a willingness to learn from real cases.
 </li>
 <li>
 Comfortable with Excel/Sheets, email, and customer coordination tools.
 </li>
 <li>
 Bachelor&rsquo;s degree preferred but not mandatory.
 </li>
 <li>
 0&ndash;2 years of experience; motivated fresh graduates are encouraged to apply.
 
 
 </li>
 </ul>
 
 Your Perks: What's in it for you
 
 
 
 <ul>
 <li>
 Fully remote role with flexibility.
 </li>
 <li>
 Hands-on exposure to global logistics and high-value customer accounts.
 </li>
 <li>
 A fast-paced environment where you&rsquo;ll build real operational and customer-facing skills.
 </li>
 <li>
 The chance to make a direct impact on customer satisfaction and long-term retention.
 
 
 </li>
 </ul>
 
 Why Adaptive Teams?
 
 
 
 At Adaptive Teams, we don&rsquo;t just fill positions &ndash; we create pathways to success. Whether you&rsquo;re a seasoned pro or just starting out, we&rsquo;re here to help you grow, innovate, and make an impact. If you&rsquo;re looking for exciting opportunities and, a team that&rsquo;s as passionate as you are, this is the place to be.
 
 
 
 What to Expect from Our Application Process?
 
 
 
 Once you apply, you&rsquo;ll
 
 receive an email
 
 guiding you through the next steps, including an assessment tailored to the role.
 
 
 After that, we&rsquo;ll ask you a few brief questions about your experiences and work style&mdash;this is your opportunity to showcase what makes you unique and how you approach challenges. Be sure to
 
 check your inbox
 
 (and
 
 your spam folder
 
 , just in case) for further instructions.
 
 
 We understand
 
 your time is valuable
 
 , so we strive to keep the assessments
 
 under 45 minutes
 
 whenever possible, though some roles may require a slightly longer time investment.
 
 
 Once selected, you&rsquo;ll have the chance to
 
 schedule an interview
 
 with our team. We aim to make the process as smooth and transparent as possible, so you&rsquo;ll always know where you stand.
</div>

Key Account Support Associate

<div>If you love keeping things moving, solving problems before anyone notices, and making customers feel genuinely supported, this role puts you at the heart of global logistics. You&rsquo;ll own communication, coordinate shipments across multiple channels, and help deliver a smooth end-to-end experience&mdash;while growing toward full account ownership.
Location: Pakistan - Fully Remote
About the company: 
 
The company is a growing logistics provider, offering end-to-end supply chain solutions to customers around the world. Our company is built on the foundation of our experienced and dedicated team of professionals who are committed to providing excellent customer service, reliable delivery and cost-effective solutions.
 
 
Our team is highly skilled and knowledgeable in the areas of supply chain management, logistics planning and transportation management. We ensure that our clients&rsquo; goods reach their destination safely and on time. 
Your Mission:<ul>
<li>
Keep daily communication flowing with assigned customers, ensuring timely, professional updates.Handle shipment inquiries, status updates, documentation requests, and general customer needs.</li>
<li>Coordinate closely with Operations, Sales, Pricing, and Warehousing to keep expectations aligned.</li>
<li>Track shipments across ocean, air, express, and Amazon channels&mdash;flag issues early and communicate proactively.</li>
<li>Update internal trackers, customer channels, and CRMs with accurate, real-time info.</li>
<li>Follow up on commercial invoices, packing lists, BL/AWB, ISF details, and compliance requirements.</li>
<li>Verify document accuracy before sending to customers or internal teams. 
</li>
<li>Coordinate with global agents for required customs and export documents.</li>
<li>Support bookings, rate checks, and space confirmations under guidance.</li>
<li>Assist in last-mile coordination for Amazon FBA and B2B deliveries.</li>
<li>Contribute to customer success by spotting recurring issues, suggesting improvements, and supporting monthly KPI dashboards.</li>
</ul>
Your Toolbox: Skills to be Successful<ul>
<li>
Strong written and verbal communication in English.</li>
<li>Sharp attention to detail and solid organizational habits.</li>
<li>Ability to multitask and stay calm under time-sensitive pressure.</li>
<li>Basic understanding of logistics, freight forwarding, or eCommerce is a plus&mdash;but not required.</li>
<li>A proactive, problem-solving mindset with a willingness to learn from real cases.</li>
<li>Comfortable with Excel/Sheets, email, and customer coordination tools.</li>
<li>Bachelor&rsquo;s degree preferred but not mandatory. 
</li>
<li>0&ndash;2 years of experience; motivated fresh graduates are encouraged to apply.</li>
</ul>
Your Perks: What's in it for you 
<ul>
<li>
Fully remote role with flexibility.</li>
<li>Hands-on exposure to global logistics and high-value customer accounts.</li>
<li>A fast-paced environment where you&rsquo;ll build real operational and customer-facing skills.</li>
<li>The chance to make a direct impact on customer satisfaction and long-term retention.</li>
</ul>
Why Adaptive Teams?
At Adaptive Teams, we don&rsquo;t just fill positions &ndash; we create pathways to success. Whether you&rsquo;re a seasoned pro or just starting out, we&rsquo;re here to help you grow, innovate, and make an impact. If you&rsquo;re looking for exciting opportunities and, a team that&rsquo;s as passionate as you are, this is the place to be. 
What to Expect from Our Application Process? 
Once you apply, you&rsquo;ll receive an email guiding you through the next steps, including an assessment tailored to the role.
 
 
After that, we&rsquo;ll ask you a few brief questions about your experiences and work style&mdash;this is your opportunity to showcase what makes you unique and how you approach challenges. Be sure to check your inbox (and your spam folder, just in case) for further instructions. 
 
We understand your time is valuable, so we strive to keep the assessments under 45 minutes whenever possible, though some roles may require a slightly longer time investment. 
 
Once selected, you&rsquo;ll have the chance to schedule an interview with our team. We aim to make the process as smooth and transparent as possible, so you&rsquo;ll always know where you stand.</div>

EY in Pakistan

<div>
 At EY, we&rsquo;re all in to shape your future with confidence.
 
 
 We&rsquo;ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.
 
 
 Join EY and help to build a better working world.
 
 
 
 The opportunity
 
 
 
 As an Account Support Associate (ASA), you&rsquo;ll be a key member of our Business Support Services (BSS) team . The ASA program supports a wide range of service lines (Assurance, Consulting, Tax, Strategy and Transactions), making this a great place to gain exposure to new skills and progress your career. You will work directly with high-level client-serving professionals (partners/principals, executive directors, senior managers and managers) to drive project management and engagement coordination for EY&rsquo;s key account client-serving teams. You will drive efficiencies for the account teams and reduce time to provide services to clients, with a focus on maintaining the applicable professional standards.
 
 
 
 Your Key Responsibilities
 
 
 
 <ul>
 <li>
 Manage stakeholder expectations, project plans and communications, and provide status updates as needed to continuously advance service delivery
 </li>
 <li>
 Act as the knowledge manager for the engagement team, managing internal databases and/or portals designed to facilitate global team communications and coordination of go-to-market strategy
 </li>
 <li>
 Take complete ownership of engagement economics (e.g., hours/budgets/estimates to complete, fees, billings, Work in Process spreadsheets), proactively collaborating with relevant team members to resolve any issues that arise
 </li>
 <li>
 Collaborate with the account team, business development and resource management teams to achieve team goals
 </li>
 <li>
 Coordinate risk management processes, such as engagement letters, client continuance, independence, family tree, preapproval and other regulatory requirements
 
 
 </li>
 </ul>
 
 Skills And Attributes For Success
 
 
 
 <ul>
 <li>
 Minimum of 1&ndash;2 years of experience in account or project management, customer service, or a related support role
 </li>
 <li>
 A degree in Business Administration, Marketing, Communication, or a related field is preferred
 </li>
 <li>
 Proficiency in Microsoft Office Suite
 </li>
 <li>
 Excellent verbal and written communication skills to interact effectively with clients and team members
 </li>
 <li>
 Strong analytical and problem-solving abilities to address challenges proactively
 </li>
 <li>
 High attention to detail with the ability to manage multiple tasks accurately
 </li>
 <li>
 Strong organizational and time management skills to handle a high volume of work efficiently
 </li>
 <li>
 Client-focused mindset with a commitment to delivering exceptional service and building long-term relationships
 </li>
 <li>
 Collaborative team player with the ability to work effectively in a team environment
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 At EY, we&rsquo;ll develop you with future-focused skills and equip you with world-class experiences. We&rsquo;ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.
 
 
 Are you ready to shape your future with confidence? Apply today.
 
 
 To help create the best experience during the recruitment process, please describe any disability-related adjustments or accommodations you may need.
 
 
 
 EY
 
 |
 
 Building a better working world
 
 
 
 EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.
 
 
 Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
 
 
 EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
</div>

Account Support Associate - Rapid Innovation - Karachi

British Council

<div>
 We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.
 
 
 Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.
 
 
 
 We connect. We inspire.
 
 
 
 
 Pay Band: 4 / Grade H
 
 
 
 
 Location: Karachi, Pakistan
 
 
 
 
 Department : Country/Cluster
 
 
 
 
 Contract Type: Indefinite Local Contract
 
 
 
 
 Closing Date: Thursday, 4th December 2025 - 20:59 Pakistan Time (GMT +5)
 
 
 
 
 Role Purpose
 
 
 
 The purpose of this role is to help manage relationships with B2B accounts, including businesses, schools, universities and governmental organisations to deliver customer success. This includes working with Delivery and Sales teams to help manage the customer&rsquo;s experience of the product or solution and ensure they achieve their goals.
 
 
 
 Main Accountabilities But Not Limited To The Following
 
 
 
 Service and product delivery support
 
 
 Registers and onboards new B2B clients/ customers, including adding them to the appropriate British Council systems (internal and customer-facing), to ensure smooth implementation of the product or solution.
 
 
 Trains key stakeholders in the partner organisations how to use products, systems and other resources to maximise the value and impact they get from working with us.
 
 
 Works with business delivery teams and Operations to set and review the quality of delivery.
 
 
 Works across teams to manage enquiries and resolve problems and service requests from existing accounts.
 
 
 Liaises with business delivery teams and Operations to manage any changes and amendments to service delivery.
 
 
 Manages inbound service requests (cases) and works with Sales, Operations and Delivery teams to resolve these within an agreed timeframe.
 
 
 Informs Sales, Delivery and Operations teams of concerns flagged by clients to help make improvements in customer experience.
 
 
 Responds to and manages customer support cases in CRM.
 
 
 
 Analysis and reporting
 
 
 
 Provides reports and data to B2B customers that help them track delivery, engagement, achievement, outcomes and other key metrics for success.
 
 
 Captures and manages client data in CRM and other business systems to help build insight around our corporate audience and the sales and marketing effectiveness of our corporate business and so help support account management, retention and growth.
 
 
 Runs feedback/ Monitoring and Evaluation (M&amp;E) system and collates results for presentation to client and sales colleagues.
 
 
 Manages service delivery and data using British Council systems.
 
 
 Works closely with Sales &amp; Account Manager to provide accurate and timely data to the client as well as building opportunities for repeat and new business.
 
 
 Contributes to reporting on, onboarding, delivery service and account management activity.
 
 
 Reviews data sources with colleagues to identify opportunities to improve performance.
 
 
 
 Business development support
 
 
 
 Conducts research, using a range of information channels, to support developing new business opportunities.
 
 
 Pro-actively identifies opportunities and look for ways to add value to B2B customer and key account relationships through British Council products, services and resources (free and paid), including sharing access to British Council training, events and materials from across SBUs to help maximise the value they get from our services.
 
 
 Helps to identify new and repeat business opportunities with existing clients
 
 
 
 Relationship and Stakeholder management
 
 
 
 Listens to client needs and requests regarding future cohorts and new courses.
 
 
 Supports Account Managers in delivering annual key account plans, sharing responsibility for objectives within this as defined.
 
 
 
 Finance and Resource management
 
 
 
 Ensures invoices are created and issued to clients in line with financial compliance and appropriate timescales.
 
 
 Ensures the British Council is created as a supplier on clients&rsquo; systems and that documentation is accurate and up-to-date.
 
 
 Manages corporate payments and monitors debt as part of debt control team in country/cluster.
 
 
 Organises legal documentation and keeps accurate records of contracts
 
 
 
 Managing Self And Others
 
 
 
 Tasks and coordinates others (e.g. internal colleagues or external contractors/suppliers) to complete time-limited, straightforward activities, within established procedures, in order to ensure efficient delivery of services.
 
 
 Monitors task completion to agreed quality and time standards.
 
 
 
 Essential
 
 
 
 
 Role specific knowledge and experience
 
 
 
 Sufficient years of experience in sales and/or account/customer management.
 
 
 Good relationship management capability.
 
 
 Good command of Microsoft Office.
 
 
 Desirable
 
 
 B2B Sales experience particularly with education and government sectors.
 
 
 Experience of English Language Teaching and/or Assessment.
 
 
 Familiarity with Salesforce or use of similar CRM.
 
 
 
 Requirements
 
 
 
 A minimum with University degree or equivalent in a relevant subject or discipline.
 
 
 This job requires frequent travelling within and/or outside of the city.
 
 
 
 Additional Information
 
 
 
 Conditions of Employment:
 
 Local Direct Hire
 
 
 
 Applications are welcomed from candidates currently in the location with a natural right to work.
 
 
 Candidates must have a natural right to work in the country, on a permanent basis, as immigration clearance and/or on-going visa support is not provided by the British Council for this role. Relocation support is also not provided.
 
 
 A connected and trusted UK in a more connected and trusted world.
 
 
 
 Equality, Diversity and Inclusion Statement
 
 
 
 We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.
 
 
 
 Safeguarding Statement
 
 
 
 The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council&rsquo;s Safeguarding policies for Adults and Children.
 
 
 If you experience any difficulties with submitting your application, please email askhr@britishcouncil.org
</div>

Account Support Officer

Explore 1358+ Account support associate in Karachi this December. Find roles across top companies and apply now to boost your career.

1358 account support associate jobs IN Karachi

Key Account Support Associate

Key Account Support Associate

Account Support Associate - Rapid Innovation - Karachi

Account Support Associate - Rapid Innovation - Karachi

Account Support Associate - Rapid Innovation - Karachi

Account Support Associate - Rapid Innovation - Karachi

Account Support Officer