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administration and support services manager

administrator service desk sd1

Microland

<div><div><div><div><div>Job Description:</div><div>
Education Qualification :
 
Any Graduate (Engineering / Science) 
 
Skills : 
Primary -&gt; Technology | End User Issues | Printer+Scanner+Outoook+MS Office+Applications | 3 - Experienced 
Tertiary -&gt; Behavioral | Aptitude | Communication | 2 - Knowledgeable 
Tertiary -&gt; Behavioral | Aptitude | Information Processing | 2 - Knowledgeable 
 
1. Handle incoming calls, emails, and chat from the users. Some account may require working on rotational shift 
2. Ability to comprehend end users from international locations over the phone 
3. Recording, classifying and prioritizing tickets 
4. Providing initial support and troubleshooting based on Knowledge Base articles 
5. Contributing to Knowledge Base with new articles 
6. Taking a remote of an end users&rsquo; machine if required while troubleshooting 
7. Routing requests to the appropriate support groups\ third party suppliers when tickets are not resolved during initial support 
8. Monitoring the status and documenting the progress towards resolution of all open tickets 
9. Keeping affected users informed about the progress. 
10. Escalating the process if necessary 
11. Resolution confirmation and closure of tickets within the SLA 
12. Attend trainings and complete certifications for set competencies 
 
Technical Skills
 
1. Ability to differentiate between different type of IT assets 
2. Basic troubleshooting on different versions of Windows OS. E.g., Windows XP. Windows 7, Windows 10 and Windows 11 
3. Understanding of desktop applications and how do they work, installation and uninstallation 
4. Ability to support users in business applications based on SOP&rsquo;s 
5. Troubleshooting Desktop/Application remotely 
6. Ability to carry out Disk management, Disk Encryption, Wireless configuration 
7. Ability to check utilization and availability, ability to perform start up and shut down services by following SOP 
8. Ability to Install and configure email client, troubleshoot connectivity issues 
9. Ability to troubleshoot calls for printers and copiers locally and remotely 
 
Desired Skills: - Understanding of domain setup and ability to add / remove computers to domain &ndash; (For MSP and Enterprise)</div></div></div></div><div><div><div><div>
Location:</div><div>
Saudi Arabia - Riyadh</div></div></div></div><div><div><div><div>
Created On:</div><div>
23-Oct-2025</div></div></div></div></div><div></div>

Administrator - Service Desk (SD1)

Veeam Software

<div>
 Veeam, the #1 global market leader in data resilience, believes businesses should control all their data whenever and wherever they need it. Veeam provides data resilience through data backup, data recovery, data portability, data security, and data intelligence. Based in Seattle, Veeam protects over 550,000 customers worldwide who trust Veeam to keep their businesses running. Join us as we move forward together, growing, learning, and making a real impact for some of the world&rsquo;s biggest brands. The future of data resilience is here - go fearlessly forward with us.
 
 
 
 About The Role
 
 
 
 The Service Desk Analyst II will supervise (investigate, prioritize, escalate) incoming Service Desk tickets, provide technical support, and resolve issues as they arise. This is an on-site role; the primary workload is handling incoming tickets from remote employees. The ideal candidate will be reliable, able to analyze and address non-standard situations, and able to take ownership of the technical problems they encounter.
 
 
 
 This will be an onsite role, based in Riyadh, Saudi Arabia
 
 
 
 What You'll Do
 
 
 <ul>
 <li>
 Investigate, prioritize, resolve, and escalate incoming Service Desk tickets
 </li>
 <li>
 Monitor Service Level Agreement (SLA) compliance within the team
 </li>
 <li>
 Ensure timely resolution or escalation of technical issue
 </li>
 <li>
 Provide IT support for hardware and software
 </li>
 <li>
 Perform user account administration across multiple systems
 </li>
 <li>
 Collaborate as a member of an international team
 </li>
 <li>
 Review and update the Service Desk knowledge base with accurate processes and procedures
 </li>
 <li>
 Additionally: support light hardware operations in the office (equipment handout/returns, simple inventory updates, basic checks to decide on repair and coordinate service)
 
 
 </li>
 </ul>
 What You'll Bring
 
 
 <ul>
 <li>
 At least 2 years of experience in an IT Service Desk role, ideally in an enterprise environment
 </li>
 <li>
 Proficiency in English and Arabic, both written and spoken
 </li>
 <li>
 Strong multitasking skills with the ability to handle real-time support issues
 </li>
 <li>
 A proactive approach to delivering high-quality customer service, with the ability to work under pressure and independently
 </li>
 <li>
 Experience with Active Directory, including creating/managing user accounts and distribution lists, and performing password resets and account unlocks
 </li>
 <li>
 Familiarity with using a ticketing system (e.g., ServiceNow or similar) to manage and track workload
 </li>
 <li>
 In-depth knowledge of Microsoft desktop operating systems (especially Windows 10) and macOS
 </li>
 <li>
 Strong expertise in MS Office products
 </li>
 <li>
 Be able to learn a new product or technology via lab time, self-training, and technical support resources
 
 
 </li>
 </ul>
 Bonus Skills
 
 
 <ul>
 <li>
 Ability to work with users of any level of technical knowledge
 </li>
 <li>
 Knowledge of networking technologies (TCP/IP, DNS, DHCP)
 </li>
 <li>
 ITIL certifications, CompTIA A+, Microsoft Certified Professional (MCP), or similar certifications
 </li>
 <li>
 Experience with incident monitoring and management systems
 </li>
 <li>
 Scripting and automation skills using tools like PowerShell
 
 
 </li>
 </ul>
 
 Please note:
 
 If an applicant is permanently located outside of Saudi Arabia, Veeam reserves the right to decline the application for this position.
 
 
 
 Veeam Software is an equal opportunity employer
 
 and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.
 
 
 Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice.
 
 
 The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes.
 
 
 By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice.
 
 
 
 By submitting your application, you acknowledge that the information provided in your job application and any supporting documents is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification of information may result in disqualification from consideration for employment or, if discovered after employment begins, termination of employment.
 
 
 
 
 
</div>

Service Desk Analyst

Valleysoft

<div>Valleysoft is a premier IT solutions provider committed to delivering innovative technology services that drive business success. By leveraging advanced tools and technologies, we empower our clients to enhance their operational efficiency and achieve their objectives.
We are currently seeking an Oracle MW Admin (Middleware Administrator) Application Database Administrator-Oracle Enterprise Applications to join our dedicated team. In this role, you will be responsible for the administration, configuration, and management of Oracle Middleware solutions, ensuring high availability and performance of our integration platforms.
The ideal candidate will possess strong expertise in Oracle Middleware technologies and a solid understanding of integration architecture. If you are driven by challenges and have a passion for optimizing middleware environments, we invite you to apply!
Requirements
Responsibilities:<ul>
<li>Administer and manage Oracle Middleware components, ensuring proper configuration and smooth operation.</li>
<li>Install, configure, and deploy Oracle middleware solutions, including Oracle SOA Suite, Oracle Service Bus, and WebLogic Server.</li>
<li>Monitor and optimize the performance of middleware applications, addressing any issues promptly.</li>
<li>Collaborate with development teams to support the implementation and integration of various business applications.</li>
<li>Implement security best practices for middleware components, managing user access and permissions.</li>
<li>Document middleware configurations, processes, and operational procedures for reference and training.</li>
<li>Provide technical support and maintenance for all middleware-related applications and services.</li>
<li>Stay current with Oracle Middleware updates, enhancements, and industry best practices.</li>
</ul>Requirements:<ul>
<li>Bachelor's degree in Computer Science, Information Technology, or a related field.</li>
<li>3-5 years of experience in Oracle Middleware administration, with a focus on SOA, Service Bus, or WebLogic.</li>
<li>Strong knowledge of middleware architecture, service-oriented architecture (SOA), and integration patterns.</li>
<li>Experience with troubleshooting issues related to middleware applications.</li>
<li>Proficiency in Oracle Database and SQL for backend integration.</li>
<li>Excellent analytical and problem-solving skills.</li>
<li>Strong communication skills to liaise effectively with technical and business stakeholders.</li>
<li>Oracle certification in Middleware technologies is advantageous.</li>
</ul>Skills:<ul>
<li>In-depth understanding of Oracle Middleware technologies and their applications.</li>
<li>Ability to manage and optimize middleware environments proactively.</li>
<li>Experience with automated deployment and monitoring tools.</li>
<li>Willingness to stay up-to-date with evolving middleware technologies and methodologies.</li></ul></div>

Oracle MW Admin

Dussmann-Ajlan & Bros

<div>
 
 
 Project Administrator
 
 
 
 Dussmann Ajlan &amp; Bros is hiring a
 
 Project Administrator
 
 across multiple locations:
 
 Dammam, Qassim, Hail, Madinah, Makkah, and Jeddah
 
 .
 
 
 
 
 
 
 Requirements:
 
 
 
 &bull; Diploma or bachelor&rsquo;s in business administration or related field
 
 
 &bull; 1&ndash;2 years of admin or project support experience
 
 
 &bull; Proficient in MS Office
 
 
 &bull; Strong communication and organizational skills
 
 
 &bull; Basic FM knowledge is a plus
 
 
 &bull; English required
 
 
 
 
 
 
 Job Details:
 
 
 
 &bull; Locations: Dammam, Qassim, Hail, Madinah, Makkah, Jeddah
 
 
 &bull; Employment Type: Full-time
 
 
 
 
 
 
 Application Period:
 
 
 
 From: 28/04/1447 AH (October 20, 2025)
 
 
 To: 28/05/1447 AH (November 20, 2025)
 
</div>

Project Administrator

<div>Valleysoft is a prominent IT services provider, dedicated to delivering innovative and reliable technology solutions that help businesses thrive. Our commitment to excellence drives us to build efficient systems and foster lasting partnerships with our clients.
We are seeking a skilled Microsoft SQL Server Database Administrator (MSSQL DBA) to join our talented team. In this critical role, you will be responsible for managing and optimizing SQL Server databases, ensuring the availability, performance, and security of our data infrastructure.
If you have a solid background in SQL Server administration and a passion for database performance optimization, we invite you to apply and contribute to our mission of delivering exceptional services!
Requirements
Responsibilities:<ul>
<li>Administer, maintain, and support Microsoft SQL Server databases to ensure high availability and performance.</li>
<li>Install, configure, and upgrade SQL Server instances and manage service packs and patches.</li>
<li>Monitor database performance, troubleshoot issues, and implement recommended solutions.</li>
<li>Design and implement backup and disaster recovery strategies to safeguard critical data.</li>
<li>Manage user permissions and access control, enforcing security practices to protect data integrity.</li>
<li>Conduct performance tuning, query optimization, and capacity planning for SQL Server environments.</li>
<li>Work collaboratively with development teams to support application deployments and optimize database access.</li>
<li>Document database configurations, processes, and architectural designs for knowledge sharing.</li>
<li>Stay up-to-date with SQL Server technologies, industry trends, and best practices.</li>
</ul>Requirements:<ul>
<li>Bachelor's degree in Computer Science, Information Technology, or a related field.</li>
<li>3-5 years of experience as an MSSQL Database Administrator.</li>
<li>Strong knowledge of Microsoft SQL Server architecture, management tools, and utilities.</li>
<li>Experience with performance tuning, backup and recovery techniques, and security management.</li>
<li>Proficiency in T-SQL and query optimization for effective data access.</li>
<li>Excellent problem-solving and analytical skills.</li>
<li>Strong communication skills, with the ability to work collaboratively across teams.</li>
<li>Microsoft SQL Server certification is a plus.</li>
</ul>Skills:<ul>
<li>In-depth understanding of SQL Server features, concepts, and principles.</li>
<li>Strong troubleshooting abilities and attention to detail.</li>
<li>Ability to automate database processes and tasks effectively.</li>
<li>Capable of handling pressure and managing multiple priorities simultaneously.</li>
</ul>Benefits<ul>
<li>
Private Health Insurance</li>
<li>Training &amp; Development</li></ul></div>

Microsoft SQL Server Database Administrator (MSSQL DBA)

EXACT TECHNICAL SOLUTIONS

Position Summary:The IT System Administrator is responsible for maintaining, configuring, and ensuring the reliable operation of computer systems, network servers, and virtualization environments. This role involves managing infrastructure performance, troubleshooting issues, implementing security measures, and ensuring that IT systems meet business needs and compliance requirements.Key Responsibilities:1. Server &amp; Infrastructure Management<ul><li>Install, configure, and maintain servers (Windows/Linux).</li><li>Manage Active Directory, DNS, DHCP, and Group Policies.</li><li>Administer virtualization platforms such as VMware or Hyper-V.</li><li>Monitor system performance and ensure high availability of IT services.</li><li>Perform regular system updates, patches, and backups.</li></ul>2. Network Administration<ul><li>Maintain LAN/WAN infrastructure, switches, routers, and firewalls.</li><li>Manage IP addressing, VPNs, and remote connectivity.</li><li>Coordinate with vendors for network equipment and services.</li></ul>3. Security &amp; Compliance<ul><li>Implement and monitor cybersecurity measures (firewalls, antivirus, endpoint protection).</li><li>Ensure compliance with company IT policies and data protection standards.</li><li>Conduct regular security audits and vulnerability assessments.</li></ul>4. User &amp; System Support<ul><li>Provide 1nd and 2rd level technical support for system-related issues.</li><li>Create and maintain system documentation and SOPs.</li><li>Manage user accounts, permissions, and access control.</li></ul>5. Backup &amp; Disaster Recovery<ul><li>Develop and maintain backup and disaster recovery plans.</li><li>Test and verify data recovery procedures regularly.</li></ul>6. Cloud &amp; SaaS Administration (if applicable)<ul><li>Manage cloud infrastructure (Microsoft 365, Azure, AWS, or Google Workspace).</li><li>Integrate cloud services with on-premises systems.</li></ul>7. Asset &amp; License Management<ul><li>Track IT hardware and software inventory.</li><li>Ensure valid licensing for all systems and applications.</li></ul>Qualifications &amp; Experience:<ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field.</li><li>Minimum 3&ndash;5 years of experience as a System Administrator or similar role.</li><li>Strong knowledge of Windows Server (2016/2019/2022), Linux, and virtualization technologies.</li><li>Hands-on experience with Active Directory, Group Policy, DNS, DHCP, and File/Print Services.</li><li>Familiarity with firewall management, VPN configuration, and network security principles.</li><li>Experience with backup solutions (Veeam, Acronis, etc.) and monitoring tools (SolarWinds, PRTG, etc.).</li><li>Cloud experience with Microsoft 365 / Azure / AWS is an advantage.</li><li>Relevant certifications (e.g., MCSA, MCSE, CCNA, CompTIA Server+, VMware VCP) preferred.</li></ul>Skills &amp; Competencies:<ul><li>Strong analytical and troubleshooting skills.</li><li>Excellent communication and documentation abilities.</li><li>Proactive, detail-oriented, and reliable.</li><li>Ability to prioritize and manage multiple tasks under pressure.</li><li>Team player with a focus on service quality and security.</li></ul>Job Type: Full-timePay: &#65020;6,000.00 - &#65020;7,000.00 per month

IT System Administrator

Big Fish Recruitment

The Role
 We are seeking a CAFM Consultant for our client, a leading FM service provider based in Riyadh. The role will be responsible for managing and optimizing Computer-Aided Facility Management (CAFM) systems within the organization as well as the implementation and maintenance of CAFM systems, managing statutory records, and ensuring the efficient use of information systems and software. Responsibilities: - Serve as the super user/administrator for the CAFM systems. Facilitate implementation, maintenance, and updates. - Maintain statutory records of equipment, services, and contracts, ensuring adherence to relevant statutory requirements. - Lead day-to-day operations and service support for FM IT systems, ensuring that CAFM system modules and other relevant software are kept up to date.
 
Requirements
 <ul>
<li>Proven experience with CAFM systems and administrative functions. - Bachelor’s degree in Facilities Management, Engineering, IT or other related degrees - Excellent communication and organization skills</li>
</ul>
About the company
 Service Our aim is to provide our clients and candidates with a consistent, quality service that goes beyond the norm, giving them peace of mind and complete trust in our ability to meet their needs. Knowledge Big Fish consultants specialise in their fields and have extensive experience in the region and beyond. We take pride in our knowledge and network and believe that our relationships are built on trust and integrity and are made for the long term. Care At Big Fish, as well as caring for the people we work with, we also care about the world and environment we live in, that's why Big Fish support initiatives that promote human welfare, environmental protection and sustainability.

CAFM Consultant

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