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RLDatix

<div>
 
 Service Desk Analyst | Client Support | Saudi Arabia, Riyadh | Hybrid
 
 
 
 RLDatix (RLD) is on a mission to help raise the standard of care&hellip;everywhere. Trusted by over 10,000 healthcare organizations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting the providers who deliver it.
 
 
 Joining TeamRLD means being part of a global effort of over 2,000 team members in making a difference in healthcare&hellip;every day.
 
 
 We&rsquo;re searching for a Riyadh, KSA-based Service Desk Analyst to join our Global Support team, so that we can ensure our clients successfully utilize our GRC software to drive patient safety and operational efficiency. The Service Desk Analyst will serve as the primary technical point of contact for our healthcare clients to maintain exceptional customer satisfaction and support our global mission of safer care.
 
 
 How You&rsquo;ll Spend Your Time
 
 
 <ul>
 <li>
 Review and diagnose customer support cases on the service management portal to identify root causes and recommend timely solutions.
 </li>
 <li>
 Communicate and manage client expectations effectively throughout the resolution process in order to foster positive relationships and ensure clear progress updates.
 </li>
 <li>
 Troubleshoot and configure RLDatix products and system settings to resolve technical issues and implement basic workarounds.
 </li>
 <li>
 Travel and collaborate with clients at their sites across the GCC &amp; MEA in order to provide crucial hypercare and go-live support.
 </li>
 <li>
 Document and update service interactions and internal knowledge bases to share best practices and continuously improve support procedures.
 
 
 </li>
 </ul>
 What Kind of Things We&rsquo;re Most Interested in You Having
 
 
 <ul>
 <li>
 Minimum 1 year of experience in a technical support role or related experience.
 </li>
 <li>
 Proven success in diagnosing and resolving complex user application issues in a fast-paced environment.
 </li>
 <li>
 In-depth knowledge on how to apply IT troubleshooting methodologies within a service desk ticketing system.
 </li>
 <li>
 Ability to travel frequently to client sites within GCC &amp; MEA.
 </li>
 <li>
 Sincere interest in healthcare IT, patient safety, and governance, risk, and compliance (GRC) systems.
 </li>
 <li>
 A knack for working collaboratively within a globally dispersed support team.
 </li>
 <li>
 Strong proficiency in English language, with Arabic language fluency preferred.
 
 
 </li>
 </ul>
 By enabling flexibility in how we work and prioritizing employee wellness, we empower our team to do and be their best. Our benefits package includes health, dental, vision, life, disability insurance, 401K, paid time off, and paid holidays.
 
 
 RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, color, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition protected by Federal and/or State laws.
 
 
 As part of RLDatix&rsquo;s commitment to the inclusion of all qualified individuals, we ensure that persons with disabilities are provided reasonable accommodation in the job application and interview process. If reasonable accommodation is needed to participate in either step, please don&rsquo;t hesitate to send a note to accessibility@rldatix.com.
 
 
 Salary offers are based on a wide range of factors including location, relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also taken into consideration.
</div>

Service Desk Analyst

<div>Service Desk Analyst | Client Support | Saudi Arabia, Riyadh | Hybrid 

RLDatix (RLD) is on a mission to help raise the standard of care&hellip;everywhere. Trusted by over 10,000 healthcare organizations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting the providers who deliver it.

Joining TeamRLD means being part of a global effort of over 2,000 team members in making a difference in healthcare&hellip;every day.

We&rsquo;re searching for a Riyadh, KSA-based Service Desk Analyst to join our Global Support team, so that we can ensure our clients successfully utilize our GRC software to drive patient safety and operational efficiency. The Service Desk Analyst will serve as the primary technical point of contact for our healthcare clients to maintain exceptional customer satisfaction and support our global mission of safer care.
<h3 class="jobSectionHeader">
How You&rsquo;ll Spend Your Time</h3>
<ul>
<li>Review and diagnose customer support cases on the service management portal to identify root causes and recommend timely solutions.
</li><li>Communicate and manage client expectations effectively throughout the resolution process in order to foster positive relationships and ensure clear progress updates.
</li><li>Troubleshoot and configure RLDatix products and system settings to resolve technical issues and implement basic workarounds.
</li><li>Travel and collaborate with clients at their sites across the GCC &amp; MEA in order to provide crucial hypercare and go-live support.
</li><li>Document and update service interactions and internal knowledge bases to share best practices and continuously improve support procedures. 
</li></ul><h3 class="jobSectionHeader">What Kind of Things We&rsquo;re Most Interested in You Having</h3>
<ul>
<li>Minimum 1 year of experience in a technical support role or related experience.
</li><li>Proven success in diagnosing and resolving complex user application issues in a fast-paced environment.
</li><li>In-depth knowledge on how to apply IT troubleshooting methodologies within a service desk ticketing system.
</li><li>Ability to travel frequently to client sites within GCC &amp; MEA.
</li><li>Sincere interest in healthcare IT, patient safety, and governance, risk, and compliance (GRC) systems.
</li><li>A knack for working collaboratively within a globally dispersed support team.
</li><li>Strong proficiency in English language, with Arabic language fluency preferred.
</li></ul>By enabling flexibility in how we work and prioritizing employee wellness, we empower our team to do and be their best. Our benefits package includes health, dental, vision, life, disability insurance, 401K, paid time off, and paid holidays.

RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, color, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition protected by Federal and/or State laws.

As part of RLDatix&rsquo;s commitment to the inclusion of all qualified individuals, we ensure that persons with disabilities are provided reasonable accommodation in the job application and interview process. If reasonable accommodation is needed to participate in either step, please don&rsquo;t hesitate to send a note to accessibility@rldatix.com.
Salary offers are based on a wide range of factors including location, relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also taken into consideration.</div>

AtkinsRéalis

<div><h2 class="jobSectionHeader">Overview</h2>
The focus of this role is to provide prompt and efficient response to client service requests via inbound and outbound telephone calls, e-mails, and web requests as well as management of Helpdesk scope in Computerized Maintenance Management System.<h2 class="jobSectionHeader">
Your role</h2><ul><li>
Ensure efficient day-to-day running of the Computer Aided Facilities Management (CAFM) solution by maintaining system performance, providing input for configuration tasks, and supporting administration activities to ensure efficient business continuity.</li><li>
Support quality checking and integration of data via quality checking on information for compliance with standards and procedures.</li><li>
Function as a focus and support point for information and communication between the organization and the customer</li><li>
Receive Service Centre requests (telephone calls, e-mails, and reception) from all service areas.</li><li>
Initiating of details of all calls into data base and following up details of action and outcome.</li><li>
Provides assistance on work order implementation through issuance of update and report generation.</li><li>
Dispatches issues as per defined escalation list and monitors unresolved issues.</li><li>
Improve the performance and efficiency of the maintenance management system on site through maintaining knowledge-based learning and data collection on integrated workplace management system.</li><li>
Update our internal databases with information about technical issues and useful discussions with customers.</li><li>
Follow up with customers to ensure their technical issues are resolved.</li><li>
Coordinate the creation of new asset codes for property and community management functions to ensure asset/location data is available within systems for executing operations and maintenance tasks.</li><li>
Provide accurate data and supporting information for weekly and monthly reporting cycles to ensure management on fully informed on progress.</li><li>
Helpdesk shall be in operations 24 hours 365 days a year and shall have on call Manager/Supervisor contactable 24 hours a day and staff will be expected to work as required to operation on a rostered basis</li></ul><h2 class="jobSectionHeader">
About you</h2><ul><li>
University/college degree is an asset.</li><li>
High school diploma</li><li>
Excellent telephone manner with the ability to accurately follow detailed work procedures and instructions.</li><li>
Proficiency with basic computer applications, such as Microsoft Windows, Word, and Excel</li><li>
Bilingual language skills a plus, especially Arabic, English, Malayalam, Tagalog, Hindi, and Urdu.</li><li>
Ability to communicate effectively at all levels of the organization with a good knowledge Microsoft Office and good keyboard skills.</li><li>
Excellent telephone manner, good written communication skills</li><li>
Experience as a Customer Support Specialist or similar CS role</li><li>
Experience using help desk software and remote support tools.</li><li>
Understanding of how CRM systems work.</li></ul><h2 class="jobSectionHeader">
Rewards &amp; benefits</h2>
Explore the rewards and benefits that help you thrive &ndash; at every stage of your life and your career.
This includes:<ul><li>
Tax-free salary.</li><li>
Life insurance coverage.</li><li>
Medical insurance.</li><li>
Annual leave balance.</li><li>
Company gratuity scheme.</li><li>
Discretionary bonus program.</li><li>
Annual flight contribution.</li><li>
Transportation &amp; housing allowances.</li><li>
Employee Wellbeing Program: 24/7 access to specialists in finance, legal matters, family care, personal health, fitness, and nutrition.</li></ul><h2 class="jobSectionHeader">
About AtkinsR&eacute;alis</h2>
We're AtkinsR&eacute;alis, a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's'infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. We're committed to leading our clients across our various end markets to engineer a better future for our planet and its people.</div>

Helpdesk Operative (Saudi National)

IIQAF

<div>Company: IIQAF Group 
Location: Riyadh, Saudi Arabia 
Industry: Hospital / Health Care 
Salary: SAR 7,000 &ndash; SAR 7,500 per month 
Job Type: Full-Time
<h2 class="jobSectionHeader">Job Overview</h2>
IIQAF Group is seeking a professional and customer-focused Receptionist in Riyadh to manage front desk operations within our healthcare facility. The ideal candidate will have experience in front office administration, patient reception, appointment scheduling, customer service, and healthcare administrative support.
This role is suitable for candidates searching for Receptionist jobs in Riyadh, Hospital Receptionist jobs Saudi Arabia, Front Desk Executive positions, Healthcare Customer Service roles, or Medical Receptionist jobs in KSA.
<h2 class="jobSectionHeader">Key Responsibilities</h2>
<ul><li>Welcome and assist patients, visitors, and guests in a professional manner</li><li>
Manage front desk operations and reception area</li><li>
Handle phone calls, emails, and appointment scheduling</li><li>
Maintain patient records and administrative documentation</li><li>
Provide accurate information about hospital services and procedures</li><li>
Coordinate with doctors, nurses, and administrative departments</li><li>
Manage visitor logs and maintain security procedures</li><li>
Handle inquiries, complaints, and service requests</li><li>
Ensure smooth daily operations at the reception desk</li></ul>
<h2 class="jobSectionHeader">Requirements</h2>
<ul><li>Diploma or Bachelor&rsquo;s degree in Business Administration, Healthcare Administration, or related field</li><li>
Experience in hospital or healthcare environment preferred</li><li>
Excellent communication and interpersonal skills</li><li>
Strong organizational and multitasking abilities</li><li>
Proficiency in Microsoft Office and scheduling systems</li><li>
Professional appearance and customer service attitude</li><li>
Immediate availability preferred</li></ul></div>

Receptionist

Master Works

<div>
 
 Business Analyst at Master-Works
 
 
 
 As a Business Analyst at Master-Works, you will be key to bridging the gap between our technology teams and our business stakeholders. You will be responsible for gathering and analyzing data to define business requirements and propose solutions that enhance operational efficiency and drive growth. Your insights will directly impact our decision-making processes and help shape our strategic initiatives.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Engage with stakeholders to gather and document business requirements, objectives, and problem statements
 </li>
 <li>
 Analyze business processes, identify areas for improvement, and recommend solutions
 </li>
 <li>
 Create and maintain detailed documentation, including business requirements specifications and process flow diagrams
 </li>
 <li>
 Collaborate with IT teams to ensure alignment between business goals and technical implementation
 </li>
 <li>
 Facilitate workshops and meetings to communicate findings and gather feedback
 </li>
 <li>
 Develop reporting mechanisms to track and analyze project outcomes and business performance
 </li>
 <li>
 Monitor industry trends and best practices to propose innovative strategies
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 Requirements:
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business Administration, Information Technology, or a related field
 </li>
 <li>
 Minimum of 3 years experience as a Business Analyst or similar role
 </li>
 <li>
 Strong understanding of business and technology integration
 </li>
 <li>
 Proficient in data analysis and visualization tools
 </li>
 <li>
 Excellent communication and interpersonal skills
 </li>
 <li>
 Experience with project management methodologies
 </li>
 <li>
 Ability to work collaboratively in a team environment
 </li>
 </ul>
</div>

Business Analyst

Converge

<div>
 
 
 Business Analyst | Riyadh, Saudi Arabia
 
 
 
 
 
 
 
 What This Role Is About
 
 
 
 Our client, operating within the financial services sector, is looking for a Business Analyst, based in Riyadh, to support business transformation, process optimization, and strategic initiatives.
 
 
 
 
 
 This role will work closely with business stakeholders, technology teams, and senior leadership to gather requirements, analyze processes, and translate business needs into clear functional specifications.
 
 
 
 
 
 You will play a key role in improving operational efficiency, supporting digital initiatives, and ensuring solutions align with regulatory and commercial objectives.
 
 
 
 
 
 You will also be responsible for conducting data analysis, preparing reports, and supporting project delivery across various financial services initiatives.
 
 
 
 
 
 
 The Client&rsquo;s Definition of the Ideal Fit
 
 
 <ul>
 <li>
 Candidates must be based in Saudi Arabia or open to relocating to KSA.
 </li>
 <li>
 Fluency in Arabic and English is mandatory.
 </li>
 <li>
 Proven experience as a Business Analyst within the financial services sector, with experience in Lending or Payments, would be highly preferred.
 </li>
 <li>
 Strong understanding of financial products, operations, and regulatory frameworks.
 </li>
 <li>
 Experience in requirements gathering, process mapping, and documentation.
 </li>
 <li>
 Strong analytical skills with the ability to interpret data and generate insights.
 </li>
 <li>
 Ability to work with cross-functional teams, including technology and operations.
 </li>
 <li>
 Excellent communication and stakeholder management skills.
 </li>
 </ul>
 
 
 
 
 This is an opportunity to contribute to impactful transformation initiatives within a dynamic financial services environment in Riyadh.
 
</div>

PulseMediaNL (EMEA REGION)

<div>
 We are seeking a Customer Service Representative (Remote) who is passionate about helping customers, solving problems, and delivering high-quality customer experiences in a fully remote environment. This role is ideal for individuals who are detail-oriented, empathetic, tech-savvy, and comfortable communicating across multiple channels.
 
 
 As a Remote Customer Service Representative, you will serve as the primary point of contact for customers, representing the voice of the brand while ensuring customer satisfaction, retention, and loyalty.
 
 
 
 About The Role
 
 
 
 The Customer Service Representative (Remote) is responsible for handling customer inquiries, resolving issues, and providing accurate information in a timely and professional manner. You will interact with customers via phone, email, live chat, and support tickets, while collaborating with internal teams to improve overall customer experience and operational efficiency.
 
 
 
 Key Responsibilities
 
 
 
 Provide exceptional customer service through inbound and outbound communication
 
 
 Respond to customer inquiries via phone, email, chat, and ticketing systems
 
 
 Resolve customer issues related to products, services, billing, and accounts
 
 
 Maintain a professional, empathetic, and customer-focused communication style
 
 
 Document all customer interactions accurately in CRM systems
 
 
 Meet or exceed customer satisfaction, response time, and quality metrics
 
 
 Escalate complex or unresolved issues to appropriate internal teams
 
 
 Follow company policies, workflows, and customer service best practices
 
 
 Maintain up-to-date knowledge of products, services, and processes
 
 
 Identify recurring issues and opportunities to improve customer experience
 
 
 Collaborate with Customer Success, Sales, Operations, and Product teams
 
 
 
 Required Qualifications
 
 
 
 Previous experience in customer service, customer support, call center, or contact center roles
 
 
 Strong verbal and written communication skills
 
 
 Ability to work independently in a remote, work-from-home environment
 
 
 Excellent problem-solving and conflict resolution skills
 
 
 High level of empathy, patience, and emotional intelligence
 
 
 Comfortable using CRM platforms, help desk software, and communication tools
 
 
 Strong time management, multitasking, and organizational skills
 
 
 Reliable internet connection and a quiet, professional workspace
 
 
 
 Preferred Qualifications
 
 
 
 Experience in remote customer service or work-from-home roles
 
 
 Familiarity with CRM and support tools such as Zendesk, Freshdesk, Salesforce, or Intercom
 
 
 Experience supporting customers in e-commerce, SaaS, fintech, healthcare, or technology industries
 
 
 Bilingual or multilingual communication skills
 
 
 Experience working with performance metrics, KPIs, and SLAs
 
 
 
 What We Offer
 
 
 
 Fully remote work environment
 
 
 
 Competitive Compensation Based On Experience
 
 
 
 Flexible scheduling options, where applicable
 
 
 Paid training and ongoing professional development
 
 
 Career growth opportunities within Customer Support, Customer Experience, and Operations
 
 
 Collaborative, inclusive, and supportive team culture
 
 
 Performance-based incentives and recognition programs
 
 
 
 Key Skills
 
 
 
 Customer Service Representative, Remote Customer Service, Customer Support Specialist, Virtual Customer Service, Call Center Agent, Contact Center, Client Support, Customer Experience, Customer Care, Inbound Support, Outbound Calls, Email Support, Chat Support, CRM, Help Desk, Customer Success, Customer Service Jobs,
 
 
 
 How To Apply
 
 
 
 If you are passionate about delivering excellent customer service and are seeking a remote customer support opportunity with growth potential, we encourage you to apply. Join a team that values communication, empathy, and customer satisfaction.
</div>

Customer Service Representative (Remote)

Explore 605+ Service desk analyst in Riyadh this March. Find roles across top companies and apply now to boost your career.

605 service desk analyst jobs In Riyadh

Service Desk Analyst

Service Desk Analyst

Helpdesk Operative (Saudi National)

Receptionist

Business Analyst

Business Analyst

Customer Service Representative (Remote)