account manager

advisor, billing

cost accountant

advisor billing

اورنچ مصر

<div>About the job Advisor, Billing
<div>Purpose of the job

Leading the Billing solution Team technically and actively participating to ensure the availability, delivery, and resolution of incidents and subscriber complaints within the established SLAs and KPIs.
Duties and responsibilities

<ul><li>Align with the organization's strategic directives annually developed, ensuring full synchronization with business and corporate objectives.
</li><li>Adhere strictly to departmental standards, policies, and procedures pertinent to the billing function.</li><li>
Collaborate with business units and development teams to understand operational requirements and discuss technical solutions accordingly.</li><li>
Maintain operational stability across billing modules for GSM and DSL services, ensuring compliance with performance targets and preventing revenue leakage. Oversee end-to-end bill cycle activities, from review with finance to invoice delivery across multiple streams.</li><li>
Serve as a member of the third-level escalation team for complaint resolution, possessing in-depth knowledge of billing, rating systems, and their integrations with systems such as EAI (Enterprise Application Integration), IN, HLR, and others.</li><li>
Participate in the validation and acceptance processes for new products and services.</li><li>
Provide technical leadership to team members, guiding them to fulfill their responsibilities related to solutions and operational processes.</li><li>
Evaluate, agree upon, and ensure SLAs and KPIs are met, governing system availability, delivery timelines, and resolution response times aligned with business needs, budgets, and resources.</li><li>
Oversee regular reporting on system performance, incident management, and status updates for solutions/applications managed by the team.</li><li>
Design, implement, and monitor alarms for billing systems and integrated solutions; analyze alarm data against system specifications and operational standards.</li><li>
Develop solutions to permanently address open issues, collaborating with billing, operations support teams, and vendors for implementation.</li><li>
Provide interim workarounds for unresolved issues to mitigate business impact until permanent solutions are deployed.</li><li>
Act as the primary interface with suppliers, development teams, and operational units to ensure timely resolution and fixes within SLAs and serve as the main contact point for all application users within the function.</li><li>
Implement performance metrics to ensure consistent system availability and delivery, initiate redesign or capacity adjustments when necessary.</li><li>
Assist in incident analysis and oversee timely resolution efforts.</li><li>
Prioritize and escalate open defects with vendors and development teams as needed.</li><li>
Understand the business value of platforms, products, and services, applying this knowledge to incident analysis and resolution strategies.</li><li>
Manage change requests related to incident resolution in accordance with IT change management policies.</li><li>
Generate incident reports, monitor case statuses, and coordinate with teams and vendors for case closure.</li><li>
Maintain comprehensive documentation for operational procedures, technical designs, and business requirements.</li><li>
Organize focus groups with domain representatives to gather feedback and improve team responses.</li><li>
Recommend proactive measures to ensure smooth operations with minimal risk, especially regarding new changes.</li><li>
Oversee system and application changes, including deployment, testing scenarios, and coordination with testing teams.</li><li>
Support the development and analysis of operational metrics and trends for all solutions within the function.</li><li>
Create and manage on-call schedules, deployment plans, outage requests, and service catalogs.</li><li>
Provide 24/7 on-call support through a rotation schedule to ensure continuous operational coverage.</li><li>
Commit to maintaining system functionality and user satisfaction amid a rapidly evolving environment.</li><li>
Ensure that vendor support contracts for billing solutions are maintained and aligned with OPEX optimization and SLAs.</li></ul>

Job specification

Education

Bachelor degree in Computer Science, Engineering, or related discipline with an IT focus is preferred.

Experience

<ul><li>Minimum of 8 years of professional experience, with at least 5 years in Billing systems operations and support concepts.</li>
<li>Proficiency in Oracle SQL and PL/SQL, UNIX operating systems, and IT solutions architecture.</li>
<li>Strong background in data networking.</li>
<li>Hands-on experience in the implementation, operation, and maintenance of large-scale systems, preferably across diverse hardware and software platforms within the telecommunications sector.</li>
<li>Experience managing development and operations projects through all phases.</li>
<li>Proven ability to successfully execute multiple projects and manage resources effectively to meet objectives.</li>
<li>Strong understanding of telecommunications billing processes, rating, charging, and mediation.</li>
<li>Experience with BSS integration and telecom network architectures.</li>
<li>Knowledge of scripting, APIs, and database management.</li>
<li>Hands-on experience on Billing, Rating and Roaming.</li>
<li>Familiarity with cloud environments and modern deployment architectures.</li>
<li>Experience with Agile methodologies.</li>
<li>Experience with infrastructure</li>
</ul>Skills and abilities

<ul><li>Excellent command of English, both spoken and written.</li>
<li>Advanced skills in computer systems and information technology.</li>
<li>Solid understanding of business environments, change management, and IT processes.</li>
<li>Strong conflict resolution skills and the ability to facilitate solutions.</li>
<li>Confident in making operational decisions, monitoring project progress, and reporting outcomes.</li>
<li>Effective team leadership, coaching, and collaboration skills.</li>
<li>Capable of working efficiently under pressure.</li>
<li>Skilled in managing operational issues and making timely, informed decisions.</li>
<li>Strong analytical thinking and problem-solving capabilities.</li></ul></div></div>

Advisor, Billing

Concentrix

<div><div><div><div><div>Location</div>
<div>Giza, Egypt
</div></div><div><div>Language</div>
<div>English
</div></div></div><div></div><div><div>
</div><h2 class="jobSectionHeader">Summary</h2>
Join Concentrix Today!<h2 class="jobSectionHeader">
Description</h2><div>
Do you thrive on building relationships, problem-solving, and exceeding expectations? Are you passionate about customer satisfaction and driving sales success? Then join our dynamic team as Sales Support at Concentrix!</div>
<h2 class="jobSectionHeader">
The Advisor I, Sales position interfaces with customers via inbound calls, outbound calls, or through the Internet to sell basic products and services. This position is responsible for processing customer orders and sales, providing/receiving information, selling client products/service, as well as providing basic customer service support.</h2>
<div>
In this role, you will:</div>
<ul>
<li>Become the voice and face of Concentrix&rsquo;s clients for our valued customers. Handle inbound inquiries via phone, email, and chat, providing exceptional service and support throughout the sales journey.</li>
<li>Act as a trusted advisor and advocate for customers. Actively listen to their needs, identify pain points, and recommend solutions that best suit their requirements.</li>
<li>Possess a deep understanding of products and services. Be able to clearly explain features, benefits, and value propositions, providing accurate and timely information.</li>
<li>Proactively address customer concerns and troubleshoot issues. Work collaboratively with internal teams to resolve problems efficiently and ensure customer satisfaction.</li>
<li>Contribute to exceeding sales targets and customer retention objectives. Be a key driver of success.</li>
</ul><h2 class="jobSectionHeader">Essential Functions/Core Responsibilities</h2>
<ul><li>Achieve specific sales targets and maximize sale opportunities.</li>
<li>Use script and/or probing techniques to determine customer needs and offer the most appropriate product or service to address their needs</li>
<li>Maintain broad knowledge of products, pricing, promotions, and procedures</li>
<li> Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators (&lsquo;KPIs&rsquo;)</li>
<li> Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures</li>
<li> Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunities to build rapport with the customer</li>
<li>Clarify customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customer</li>
<li>Prepare complete and accurate work including appropriately notating accounts as required</li>
<li>Participate in activities designed to improve customer satisfaction and sales performance</li>
<li>Answer billing questions by talking through components of customer accounts</li></ul> 

<h2 class="jobSectionHeader">
Candidate Profile</h2>
<ul><li>Minimum of high school diploma with 3 to 6 months of sales experience is preferred</li>
<li>Excellent communication, interpersonal, and negotiation skills. Thrive in a fast-paced environment and build rapport with diverse audiences.</li>
<li>Ability to fluently communicate in the required language of support, both written and verbally</li>
<li>Ability to multi-task, prioritize effectively, be flexible and adaptable to changes, and meet deadlines consistently.</li>
<li>Basic computer navigation skills and PC Knowledge</li>
<li>Ability to work as a team member, as well as independently</li>
<li>Dependable with proficient attention to detail</li>
<li>Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner</li>
<li>Able to rotate shifts, as needed</li>
<li>Strong problem-solving and analytical abilities. Can quickly assess situations, identify root causes, and develop effective solutions.</li>
<li>Courteous with a customer-centric mindset. Passionate about exceeding expectations and delivering exceptional service.</li>
</ul>
Based on location and/or program, additional experience/skills may be required 

<ul><li>Job requirements may vary by country and will not contravene any local laws</li></ul>
<h2 class="jobSectionHeader">
Career Framework Role</h2>

Each program requires a basic skill set and product-specific knowledge to perform routine tasks within simple processes. You will work with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards, and procedures. Starter without sustained metric performance levels.

We offer a competitive compensation and benefits package, along with a vibrant and supportive work environment. Join us and be a part of a team that is passionate about making a difference in the lives of our customers and our community!
<h2 class="jobSectionHeader">
Disclaimer</h2>

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Location:

EGY Cairo Egypt-Smart Village Building B2110</div></div></div><div></div>

Customer Service - Sales Advisor Vacancies

mazeed

<div>
 
 Company Description
 
 
 
 Are you ready to join a dynamic team that's transforming the way small businesses manage their finances? At mazeed, we're not just offering a service; we're providing a lifeline to micro and small-sized enterprises. Our multi-faceted platform is the key to helping these businesses keep their financial records in check, issuing invoices promptly, and making informed decisions. We're the trusted extension of their team, their Finance &amp; Accounting Department.
 
 
 Our core values of Integrity, People Growth, Customer Centric, Global Mindset, Innovation, and Adaptability are the foundation upon which we've built our success. We're not just looking for someone who can fill a role, but someone who can align with these values, adding their unique perspective to our team.
 
 
 
 Job Description
 
 
 
 
 Role Summary:
 
 
 
 The Senior Financial Account Manager leads the financial management and advisory for high-value clients. This role ensures the delivery of timely, accurate, and insightful financial reporting, while providing strategic support in budgeting, forecasting, cash flow planning, and performance analysis. In addition to leading day-to-day service delivery, they maintain senior-level client relationships, identify growth opportunities, oversee onboarding, manage invoicing and collections, and act as a financial advisor to support client decision-making.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Act as the primary financial advisor for a portfolio of top-tier clients, overseeing end-to-end financial service delivery.
 </li>
 <li>
 Finalize financial reports: income statements, balance sheets, cash flow statements, and supporting schedules.
 </li>
 <li>
 Analyze financial trends and provide strategic insights and recommendations to clients to improve profitability and financial health.
 </li>
 <li>
 Support financial health reviews and deep-dive analysis, including budget vs. actuals, margin improvement, and pricing studies.
 </li>
 <li>
 Represent the company in high-level client meetings and planning sessions, strengthening trust and long-term relationships.
 </li>
 <li>
 Present and explain financial reports to clients, respond to queries, and ensure accuracy and relevance.
 </li>
 <li>
 Lead onboarding for new clients: system setup, document collection, and service kickoff.
 </li>
 <li>
 Oversee daily accounting activities (journal entries, reconciliations, AP/AR), ensuring local compliance (UAE/KSA).
 </li>
 <li>
 Lead month-end and quarter-end closings, posting adjustments, and delivering accurate draft financials.
 </li>
 <li>
 Review and reconcile bank accounts, intercompany balances, receivables, and payables monthly.
 </li>
 <li>
 Ensure full compliance with accounting standards (IFRS or equivalent) and local statutory requirements in the UAE and KSA.
 </li>
 <li>
 Collaborate with assigned Accountants to ensure data accuracy and timely reporting.
 </li>
 <li>
 Collaborate closely with the Tax team to ensure seamless integration between accounting and tax services, aligning bookkeeping practices with tax compliance requirements.
 </li>
 <li>
 Own billing preparation and ensure invoice accuracy before release; follow up on collections.
 </li>
 <li>
 Identify upselling and cross-selling opportunities through close client interaction and awareness of service needs.
 </li>
 <li>
 Respond to client operational queries and escalate strategic issues to the Financial Services Manager when needed.
 </li>
 <li>
 Mentor and review work prepared by Accountants, offering technical support and quality checks.
 </li>
 <li>
 Propose and implement process improvements; help document SOPs and optimize tool usage.
 </li>
 <li>
 Support ad-hoc tasks (e.g., budget vs. actual, backlog, inventory management, etc.).
 </li>
 <li>
 Promote operational excellence by training junior staff and supporting system/process upgrades.
 
 
 </li>
 </ul>
 Qualifications
 
 
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Accounting or Finance (or related field).
 </li>
 <li>
 Professional certifications such as CPA, CA, or ACCA (required).
 </li>
 <li>
 7&ndash;10 years of progressive accounting/finance experience, ideally in a client-facing or consulting capacity
 </li>
 <li>
 Hands-on expertise in financial reporting, budgeting, forecasting, and cash flow planning
 </li>
 <li>
 Proficiency in Excel/Google Sheets for advanced financial analysis
 </li>
 <li>
 Ability to interpret and present management KPIs and financial dashboards
 </li>
 <li>
 Strong interpersonal skills with the ability to communicate clearly with senior stakeholders
 </li>
 <li>
 Experience in presenting financials to business owners and decision-makers
 </li>
 <li>
 Experience mentoring junior accountants or managing small teams
 </li>
 <li>
 Proactive mindset with strong problem-solving and decision-making abilities
 </li>
 <li>
 Comfortable working in a fast-paced, tech-driven environment
 </li>
 <li>
 Proven track record of handling complex clients or multi-entity groups
 </li>
 <li>
 Fluency in English (C1+) is required.
 
 
 </li>
 </ul>
 Additional Information
 
 
 If you're excited to embark on this journey with us, to be part of an innovative team that's changing the game for small businesses, we encourage you to apply. At mazeed, we don't just hire employees; we welcome team members who share our values and vision. Join us in making a real impact on the financial well-being of small enterprises while advancing your own career. Your success is our success, and together, we'll reach new heights in the world of finance and accounting.
 
 
 Join our mazeed Family and enjoy a comprehensive benefits package that includes competitive compensation, comprehensive health coverage, professional development opportunities, work-life balance initiatives, an inclusive company culture, and performance bonuses and incentives. We prioritize the well-being and growth of our employees and strive to create a supportive and rewarding work environment.
</div>

Senior Financial Account Manager

MC Ledger

<div>Company Description 
Are you ready to join a dynamic team that's transforming the way small businesses manage their finances? At mazeed, we're not just offering a service; we're providing a lifeline to micro and small-sized enterprises. Our multi-faceted platform is the key to helping these businesses keep their financial records in check, issuing invoices promptly, and making informed decisions. We're the trusted extension of their team, their Finance &amp; Accounting Department.
Our core values of Integrity, People Growth, Customer Centric, Global Mindset, Innovation, and Adaptability are the foundation upon which we've built our success. We're not just looking for someone who can fill a role, but someone who can align with these values, adding their unique perspective to our team. 
Job Description 
Role Summary:
The Senior Financial Account Manager leads the financial management and advisory for high-value clients. This role ensures the delivery of timely, accurate, and insightful financial reporting, while providing strategic support in budgeting, forecasting, cash flow planning, and performance analysis. In addition to leading day-to-day service delivery, they maintain senior-level client relationships, identify growth opportunities, oversee onboarding, manage invoicing and collections, and act as a financial advisor to support client decision-making.
Key Responsibilities<ul><li>
Act as the primary financial advisor for a portfolio of top-tier clients, overseeing end-to-end financial service delivery.</li><li>
Finalize financial reports: income statements, balance sheets, cash flow statements, and supporting schedules.</li><li>
Analyze financial trends and provide strategic insights and recommendations to clients to improve profitability and financial health.</li><li>
Support financial health reviews and deep-dive analysis, including budget vs. actuals, margin improvement, and pricing studies.</li><li>
Represent the company in high-level client meetings and planning sessions, strengthening trust and long-term relationships.</li><li>
Present and explain financial reports to clients, respond to queries, and ensure accuracy and relevance.</li><li>
Lead onboarding for new clients: system setup, document collection, and service kickoff.</li><li>
Oversee daily accounting activities (journal entries, reconciliations, AP/AR), ensuring local compliance (UAE/KSA).</li><li>
Lead month-end and quarter-end closings, posting adjustments, and delivering accurate draft financials.</li><li>
Review and reconcile bank accounts, intercompany balances, receivables, and payables monthly.</li><li>
Ensure full compliance with accounting standards (IFRS or equivalent) and local statutory requirements in the UAE and KSA.</li><li>
Collaborate with assigned Accountants to ensure data accuracy and timely reporting.</li><li>
Collaborate closely with the Tax team to ensure seamless integration between accounting and tax services, aligning bookkeeping practices with tax compliance requirements.</li><li>
Own billing preparation and ensure invoice accuracy before release; follow up on collections.</li><li>
Identify upselling and cross-selling opportunities through close client interaction and awareness of service needs.</li><li>
Respond to client operational queries and escalate strategic issues to the Financial Services Manager when needed.</li><li>
Mentor and review work prepared by Accountants, offering technical support and quality checks.</li><li>
Propose and implement process improvements; help document SOPs and optimize tool usage.</li><li>
Support ad-hoc tasks (e.g., budget vs. actual, backlog, inventory management, etc.).</li><li>
Promote operational excellence by training junior staff and supporting system/process upgrades.</li></ul> 

Qualifications 
Requirements<ul><li>
Bachelor&rsquo;s degree in Accounting or Finance (or related field).</li><li>
Professional certifications such as CPA, CA, or ACCA (required).</li><li>
7&ndash;10 years of progressive accounting/finance experience, ideally in a client-facing or consulting capacity</li><li>
Hands-on expertise in financial reporting, budgeting, forecasting, and cash flow planning</li><li>
Proficiency in Excel/Google Sheets for advanced financial analysis</li><li>
Ability to interpret and present management KPIs and financial dashboards</li><li>
Strong interpersonal skills with the ability to communicate clearly with senior stakeholders</li><li>
Experience in presenting financials to business owners and decision-makers</li><li>
Experience mentoring junior accountants or managing small teams</li><li>
Proactive mindset with strong problem-solving and decision-making abilities</li><li>
Comfortable working in a fast-paced, tech-driven environment</li><li>
Proven track record of handling complex clients or multi-entity groups</li><li>
Fluency in English (C1+) is required.</li></ul> 

Additional Information 
If you're excited to embark on this journey with us, to be part of an innovative team that's changing the game for small businesses, we encourage you to apply. At mazeed, we don't just hire employees; we welcome team members who share our values and vision. Join us in making a real impact on the financial well-being of small enterprises while advancing your own career. Your success is our success, and together, we'll reach new heights in the world of finance and accounting.
Join our mazeed Family and enjoy a comprehensive benefits package that includes competitive compensation, comprehensive health coverage, professional development opportunities, work-life balance initiatives, an inclusive company culture, and performance bonuses and incentives. We prioritize the well-being and growth of our employees and strive to create a supportive and rewarding work environment.</div>

Five stars hotel

I. Job SummaryThe Front Office Supervisor is responsible for leading, supervising, and coaching the Front Office Agents during their shift. They ensure the highest level of guest service is delivered, handle complex guest situations, oversee all check-in/check-out processes, and maintain accurate room and billing records in compliance with hotel standards and policies.II. Core ResponsibilitiesA. Leadership and Supervision<ul><li>Team Oversight: Directly supervise the daily work assignments, shift break schedules, and performance of all Front Office Agents.</li><li>Training &amp; Coaching: Conduct on-the-job training for new agents and provide ongoing coaching and motivation to the existing team to improve service quality and efficiency.</li><li>Shift Management: Lead daily pre-shift meetings, communicating key hotel information, VIP arrivals, and operational focus points to the team.</li><li>Disciplinary Action: Address minor disciplinary issues as they arise and report serious performance concerns directly to the Front Office Manager.</li></ul>B. Operational Management<ul><li>Workflow Control: Ensure all standard operating procedures (SOPs) are followed accurately, including check-in, check-out, cash handling, and telephone procedures.</li><li>Inventory Control: Manage room inventory and allocation, especially during high-occupancy periods, minimizing out-of-order rooms and managing oversell situations efficiently.</li><li>Cash and Auditing: Oversee and verify the accuracy of all cashier closings, ensuring correct processing of payments, foreign currency exchange, and daily cash reconciliation.</li><li>Group Coordination: Facilitate large group check-ins and check-outs, coordinating key packet preparation and billing arrangements with the Sales and Reservations teams.</li></ul>C. Guest Relations and Problem Resolution<ul><li>Issue Escalation: Serve as the immediate point of contact for agents when facing complex guest complaints, service failures, or billing discrepancies.</li><li>Resolution: Take decisive action to resolve guest issues quickly and efficiently, ensuring guest recovery and documenting all actions taken.</li><li>VIP Handling: Personally ensure VIP guests and loyalty program members receive appropriate recognition, amenities, and seamless service upon arrival.</li><li>Service Monitoring: Constantly monitor lobby and front desk activity to ensure a professional environment and proactive service delivery.</li></ul>D. Administrative and Reporting<ul><li>Shift Reporting: Complete and review detailed shift reports, summarizing operational issues, guest feedback, revenue statistics, and cash variances.</li><li>System Integrity: Maintain the accuracy of the Property Management System (PMS) by monitoring room status, rate code usage, and guest profile integrity.</li><li>Pass-On: Provide a clear and concise handover report to the next shift supervisor or manager, ensuring continuity of service and pending tasks.</li></ul>Job Type: Full-time

Font Office Supervisor

VOIS

<div>
 
 Who We Are
 
 
 
 VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology &amp; Transformation.
 
 
 As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
 
 
 We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
 
 
 #VOIS #BeUnrivalled #CreateTheFuture
 
 
 
 About This Role
 
 
 
 We are seeking a customer-focused individual to join our Enterprise International Account team. This role involves supporting business customers through inbound and outbound communication channels, resolving mobile-related queries, and ensuring high-quality service delivery. The individual will collaborate with Sales, Care, and Operations teams to manage escalations and provide billing support, while maintaining service continuity and customer satisfaction.
 
 
 
 What You Will Do
 
 
 
 <ul>
 <li>
 Handle inbound and outbound calls for mobile-related technical and care queries
 </li>
 <li>
 Manage escalations and liaise with internal teams to resolve client issues
 </li>
 <li>
 Provide billing support including invoice retrieval, credit notes, recalculations, and payment allocations
 </li>
 <li>
 Ensure service delivery meets KPIs such as NPS, ASAT, Quality, AHT, and call volumes
 </li>
 <li>
 Demonstrate strong customer service skills including empathy, ownership, and effective communication
 </li>
 <li>
 Support account tariff migrations and large upgrade orders
 </li>
 <li>
 Maintain accurate updates for Customer Care, Account, and Service Managers
 
 
 
 </li>
 </ul>
 
 Who You Are
 
 
 
 <ul>
 <li>
 Minimum one year of experience supporting the Ireland account
 </li>
 <li>
 Strong voice and written communication skills
 </li>
 <li>
 Graduate qualification is essential
 </li>
 <li>
 Customer-obsessed with proven rapport-building and problem-solving abilities
 </li>
 <li>
 Able to manage multiple tasks and follow up thoroughly on customer issues
 
 
 
 </li>
 </ul>
 
 Not a Perfect Fit?
 
 
 
 Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.
 
 
 
 What's In It For You
 
 
 
 <ul>
 <li>
 Opportunity to work in a dynamic, customer-centric environment
 </li>
 <li>
 Exposure to international enterprise operations and cross-functional collaboration
 </li>
 <li>
 Development of advanced communication and service delivery skills
 </li>
 <li>
 Experience in handling complex billing and account management scenarios
 
 
 
 </li>
 </ul>
 
 What Skills You Will Learn
 
 
 
 <ul>
 <li>
 Enhanced customer service and escalation management techniques
 </li>
 <li>
 Billing systems and account migration processes
 </li>
 <li>
 Cross-team collaboration and stakeholder engagement
 </li>
 <li>
 KPI-driven performance management
 </li>
 <li>
 Technical troubleshooting and resolution strategies
 
 
 
 </li>
 </ul>
 
 VOIS Equal Opportunity Employer Commitment
 
 
 
 Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.
 
 
 
 Join Us
 
 
 
 At Vodafone, we&rsquo;re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
 
 
 We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
 
 
 With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
 
 
 
 Alert
 
 
 
 Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud. #JDEnhancedByTARA
 
 
 
 Follow us on social media and #StayConnected
 
 
 
 <ul>
 <li>
 LinkedIn
 </li>
 <li>
 Facebook
 </li>
 <li>
 Instagram
 </li>
 <li>
 Chat with our employees
 </li>
 </ul>
</div>

Back office/SME Call center Advisor-VOIS

Savills

<div>We are looking for a competent and driven Senior Collection Officer to join our thriving Middle East Property Management team in Savills Egypt. The Senior Collection Officer is expected to contact clients and collect outstanding payments while maintaining trustful relationships and ensuring timely payments The role will be based in Arkan &ndash; Sheikh Zayed. Flexibility and a willing attitude are vital.
Savills is a globally recognised real estate brand and offers the opportunity for growth and development. We are looking for a motivated and professional individual with an interest in benefiting from the support and experience the brand can offer.
Key Responsibilities:
<ul><li>Monitoring accounts to identify overdue payments.</li>
<li>Finding and contacting debtors to arrange debt payoffs.</li>
<li>Keeping accurate records and reporting on collection activity.</li>
<li>Send invoices and SOA to tenants monthly.</li>
<li>Monitor accounts to identify outstanding debts.</li>
<li>Investigate historical data for each debt or bill.</li>
<li>Coordinate with all parties inside and outside the organization to solve all kinds of customer problems.</li>
<li>Find and contact clients to ask about their overdue payments.</li>
<li>Revisit these calls from time to time to follow up the uncollected amounts.</li>
<li>Take actions to encourage prompt debt payments.</li>
<li>Following up on bounced cheques.</li>
<li>Resolve billing and customer credit issues.</li>
<li>Resolve all kinds of obstacles that cause a problem that prevents the customer to pay his / her overdue</li>
<li>Report on collection activity and accounts receivable status.</li>
<li>Preparing monthly Aging debts report.</li>
</ul>
Skills, Knowledge and Experience:
<ul><li>Bachelor&rsquo;s degree in Accounting/Finance.</li>
<li>Previous real estate experience/property management is a plus.</li>
<li>4&ndash;6 years experience in credit control or collections.</li>
<li>Good command of English</li>
<li>Excellent communication &amp; negotiation skills</li>
<li>Proficiency in Microsoft Office (Excel, Outlook, Word, and PowerPoint).</li>
<li>Strong Excel skills (Pivot, VLOOKUP)</li>
<li>Experience with ERP (Oracle/Yardi) preferred</li>
<li>Strong analytical and problem-solving ability</li>
<li>High accuracy, attention to detail, and ability to work independently.</li></ul></div>

Senior Collection Officer

Explore 14+ Advisor billing in Giza this December. Find roles across top companies and apply now to boost your career.

14 advisor billing jobs IN Giza

Advisor, Billing

Customer Service - Sales Advisor Vacancies

Senior Financial Account Manager

Senior Financial Account Manager

Font Office Supervisor

Back office/SME Call center Advisor-VOIS

Senior Collection Officer