customer service manager

key account manager

supply chain sr associate

account manager

amzl associate i

afh marketing customer associate manager

PepsiCo

<div>
 
 Overview
 
 
 
 
 We Are PepsiCo
 
 
 
 PepsiCo is a leading name in North Africa&rsquo;s food and beverage industry, where our products are enjoyed by consumers daily across the region. We offer a robust portfolio of beloved brands like PEPSI, SEVEN-UP, DORITOS, CHEETOS and CHIPSY, designed to cater to the tastes and preferences of consumers. With a focus on local sourcing, production, and distribution, PepsiCo provides essential support to local economies and partners closely with communities throughout the region.
 
 
 
 Guiding Vision and Regional Impact
 
 
 
 PepsiCo&rsquo;s vision aligns with our global goal to be the Leader in Beverages and Convenient Foods by Winning with PepsiCo Positive (pep+). This strategic transformation is committed to sustainable growth by putting people and the planet at the heart of our operations. In North Africa, this includes initiatives in responsible sourcing, waste reduction, and water conservation. Our regional programs empower local talent, boost employment, and provide support for local agriculture, particularly through partnerships with farmers and suppliers.
 
 
 
 Empowering Our People and Communities
 
 
 
 Our dynamic teams drive the PepsiCo culture in North Africa, embracing diversity and collaboration to solve local challenges and create innovative products. We are dedicated to fostering an inclusive workplace, one where every individual feels valued and empowered to be themselves. This commitment extends beyond our employees to positively impact the communities we serve, striving for shared growth and a healthier, more sustainable future for all.
 
 
 
 Diversity and Inclusion Commitment
 
 
 
 PepsiCo stands firmly behind our global commitment to diversity, equality, and human rights. We are proud to be an equal opportunity employer, ensuring a fair and welcoming workplace for all, regardless of age, gender, religion, disability, or any other characteristic. Our dedication to inclusion strengthens our workforce and helps drive our business forward, enriching both PepsiCo and the communities in North Africa.
 
 
 
 Responsibilities
 
 
 
 <ul>
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 Develop and implement marketing plans specific to the Away from Home segment.
 </li>
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 Lead customer marketing for AFH sub-channels to achieve growth
 </li>
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 Align marketing initiatives with sales objectives and channel priorities.
 </li>
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 Own full year customer campaign calendar and execute campaigns, as an important tool to sell.
 </li>
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 Partner with key AFH customers to co-create marketing programs and activations.
 </li>
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 Identify growth opportunities through joint business planning and customized campaigns.
 </li>
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 Lead the development of promotional materials, digital content, and in-store activations.
 </li>
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 Plan seasonal campaigns to drive product visibility and consumption.
 </li>
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 Analyze customer and market data to inform strategy and measure campaign effectiveness.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 7+ years of relevant experience
 </li>
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 Marketing experience is required
 </li>
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 Experience in on ground activations is required
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 Experience in Away from Home channel is plus
 </li>
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 Bachelor&rsquo;s Degree in any related field.
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 Strong Communication Skills.
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 Demonstrated functional expertise with FMGG Company.
 </li>
 </ul>
</div>

AFH Marketing Customer Associate Manager

MAGRABi Retail Group

<div>
 
 
 Job Purpose
 
 
 
 
 
 
 CRM Associate Manager play a key role in building customer relationship &amp; brand loyalty across our e-commerce and physical stores. This role will be responsible for developing, implementing, and optimizing a group-wide CRM strategy, working closely with teams like marketing, e-commerce, merchandising, operations teams..etc.
 
 
 This data-driven role will leverage the expertise in CRM platforms &amp; omni-channel marketing to craft compelling customer lifecycle communications. This will directly impact MAGRABi bottom line by improving key metrics like customer lifetime value (CLTV) and retention rate.
 
 
 
 
 
 
 Qualifications And Education
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business administration, Marketing or any relevant field.
 </li>
 <li>
 Proficiency in CRM platforms (Emarsys or any similar CRM platform).
 </li>
 <li>
 Basic understanding of HTML.
 </li>
 <li>
 Proficiency in Microsoft Office Suite, including Excel and PowerPoint
 </li>
 </ul>
 
 
 
 
 
 Experience
 
 
 <ul>
 <li>
 7 to 10 years of experience in relevant field. Experience in CRM, Campaign Management. (E-Commerce, Retail or Service based industry &ldquo;Airlines, banks...etc.).
 </li>
 </ul>
 
 
 
 
 
 Job Responsibilities
 
 
 
 
 
 <ul>
 <li>
 Develop, implement &amp; optimize CRM data driven marketing campaigns strategy (Acquisition, retention and reactivation) through different channels (SMS, Whatsapp, Emails, Web Notifications) to target different customers segments.
 </li>
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 Prepare, update &amp; optimize the campaigns calendar in alignment with Creative, merchandising &amp; operations teams.
 </li>
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 Setup and manage marketing automated customer journeys across all product categories.
 </li>
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 Identify new CRM omnichannel opportunities to boost CRM KPIs like retention rate, frequency, repeat and lapsed customers reactivation.
 </li>
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 Track and optimize all campaigns &amp; marketing automation activities to maximize ROI.
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 Manage and oversee the internal, external resources and assets needed for the execution of campaigns &amp; automation activities (i.e. data, content, logistics etc )
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 Ensure cross-functional cooperation and alignment with all stakeholders involved in the execution of CRM activities (Ex: Creative, E-commerce, Performance, Merchandising, B2B, Operations &amp; Customer Service) Prepare, own, and manage the CRM budget.
 </li>
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 Prepare weekly CRM country dashboard and recurrent reports.
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 Implement and monitor customer data gathering activities and initiatives in stores &amp; E-commerce to ensure data hygiene.
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 Manage regular CRM workshops &amp; trainings with stores team to bridge the gap between stores &amp; office.
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 Lead and mentor team members, ensuring their growth and meeting their objectives effectively.
 </li>
 </ul>
</div>

Associate CRM Manager

Chalhoub Group

<div>
 
 INSPIRE | EXHILARATE | DELIGHT
 
 
 
 For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear.
 
 
 Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer.
 
 
 Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work&reg;.
 
 
 To keep the innovation journey going, the Group has set up &ldquo;The Greenhouse&rdquo;, which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalysed by forward thinking and future-proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles.
 
 
 
 What You'll Be Doing
 
 
 
 The Sales Associate is responsible for Strengthening brand exposure in point of sale, consistently demonstrating benchmarked brand filter standards, Improving brand knowledge and sales techniques, Establishing and maintaining customer relationships and achieving his/her individual targets and contributing to the achievement of the store targets.
 
 
 <ul>
 <li>
 Demonstrate a positive attitude that sees problems as challenges to be faced and overcome
 </li>
 <li>
 Comply with all company policies &amp; procedures, including loss prevention, security and safety are adhered to
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 Be responsible to update product knowledge on an on going basis in coordination with the Department/ Boutique or Floor Manager.
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 Monitor and report sales results.
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 Control of client stock assortment.
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 Focus on sales and profitability, maintain customer focus standards, set work pace and deliver on departmental/store goals.
 </li>
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 Be a participative, helpful Associate and a willing team player. Mentor new Sales Associate if required by leading with an example.
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 Be courteous, considerate &amp; gracious in all the dealings with customers, suppliers &amp; associates.
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 Record and maintain all customer information and preferences.
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 Follow grooming standards as mentioned in the Associate Handbook.
 </li>
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 Be proactive and creative by increasing sales thru cross-selling across the store.
 
 
 </li>
 </ul>
 
 What You&rsquo;ll Need To Succeed
 
 
 
 Good English
 
 
 Retail Experience preferably Duty Free
 
 
 
 What We Can Offer You
 
 
 
 With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
 
 
 We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
 
 
 
 We Invite All Applicants to Apply
 
 
 
 It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
 
 
 We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.
</div>

Consultant - Sales Management - Cairo Airport Duty Free

Concentrix

<div>
 Job Title:
 
 
 Associate Customer Acquisition Specialist - English
 
 
 
 Job Description
 
 
 
 The Associate Sales Representative is responsible for demonstrating the value and benefits of our client&rsquo;s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers.
 
 
 <ul>
 <li>
 Work within a dedicated territory and team for your assigned client to achieve your revenue-based quota by selling renewals/services, may offer up- sell opportunities
 </li>
 <li>
 Provide accurate weekly/ monthly/ quarterly sales forecast
 </li>
 <li>
 Mastery of product knowledge and technical understanding of services to assess client requirements
 </li>
 <li>
 Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage
 </li>
 <li>
 Manage external competitive pressures and handle objections to retain customers or win new customers
 </li>
 <li>
 Manage high volume of customer contacts through phone and email each day &ndash; majority of communication is outbound
 </li>
 <li>
 Work with your team and management to provide a professional experience during all interactions with customers and prospects
 </li>
 <li>
 Maintain the customer management system (CRM) to ensure all relevant data is captured
 </li>
 <li>
 Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts
 </li>
 <li>
 Work with a team and report directly to a Sales Manager
 
 
 </li>
 </ul>
 Location:
 
 
 EGY Alexandria - 5th Floor, Matajer Tower 2, 51 - 61 Fawzi Moaz Street, Smouha, Sidi Gaber
 
 
 Language Requirements:
 
 
 English (Required)
 
 
 Time Type:
 
 
 Full time
 
 
 
 If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
 
 
 
 
 R1530343
 
</div>

Associate Customer Acquisition Specialist - English

Majid Al Futtaim

<div>
 
 
 BUSINESS INTRODUCTION
 
 
 
 Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie &amp; Fitch, &amp; Vox Cinemas. We believe in making Great Moments for Everyone, Every day.
 
 
 
 
 
 JOB TITLE
 
 
 
 Employee Life Cycle Associate Manager - Onboarding | MAF Global Solutions | Egypt
 
 
 
 
 
 
 ROLE SUMMARY
 
 
 
 The Employee Life Cycle Associate Manager will act as back up for the Onboarding Head in all tasks &amp; issues related to onboarding, will be also assisting team members with questions and escalations, Managing the work assignments allocation of onboarding function for UAE all Non-Retail Operating Companies. Will handle periodical review of all onboarding operations with the respective stakeholders.
 
 
 
 
 
 ROLE PROFILE
 
 
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 <li>
 Supervises the Onboarding team of UAE.
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 Works closely on allocating onboarding tickets among a team of onboarding officers.
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 Analyses current systems issues to figure out operational gaps &amp; initiate corrective recommendations that lead to a smooth onboarding process.
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 Acts as a first point of escalation and acts towards solving all issues and turning the negatives experience into a positive one.
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 Conducts quality checks on the onboarding team to make sure that they are following the policies and procedures through checking random samples &amp; running system reports.
 </li>
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 Assists the Employee Life Cycle tower lead &amp; Onboarding Manager in drafting onboarding processes.
 </li>
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 Provides coaching and timely feedback to the team.
 </li>
 <li>
 Ensures the team members comply with MAF values, ethics, policies &amp; procedures.
 </li>
 </ul>
 
 
 
 
 
 REQUIREMENTS
 
 
 
 
 <ul>
 <li>
 A minimum of 5 years of HR relevant experience.
 </li>
 <li>
 Graduate in a relevant discipline.
 </li>
 <li>
 SuccessFactors knowledge.
 </li>
 <li>
 Knowledge of local / Regional labor laws.
 </li>
 <li>
 Customer Focus and Stakeholder Management.
 </li>
 <li>
 Reporting and People Management skills.
 </li>
 </ul>
 
 
 
 
 
 WHAT WE OFFER
 
 
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
 </li>
 <li>
 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
 </li>
 <li>
 Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
 </li>
 </ul>
 <li>
 </li>
 
 
</div>

Employee Life Cycle Associate Manager

<div>
 At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we&rsquo;ll give you what you need to make it happen. It won&rsquo;t always be easy, growing takes grit. But at ABB, you&rsquo;ll never run alone. Run what runs the world.
 
 
 This Position reports to:
 
 
 Operations Manager - BL Excitation(AMEA)
 
 
 On this position you will execute service work with low to medium complexity according to work instructions and in accordance with ABB standard processes, quality standards and safety guidelines. Deliver quality customer service to satisfy customers. In close co-operation with customer and other ABB teams, take actions to identify new Service business opportunities for ABB. This role is created to position in Egypt.
 
 
 
 You will be mainly responsible for:
 
 
 
 <ul>
 <li>
 Applying safety rules and safe practices as well as environmental responsibilities
 </li>
 <li>
 Reporting unsafe practices and incidents
 </li>
 <li>
 Contributing to customer satisfaction by planning and executing Service work according to customer order and expectation
 </li>
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 Having clear understanding of sense of urgency and care in the direct area of responsibility
 </li>
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 Ensuring customer retention by delivering superior customer experiences and effectively communicating service work timeline and expectations
 </li>
 <li>
 While on-site, working with the customer to identify opportunities for improving the customers operations and eliminating pain points
 </li>
 <li>
 Utilizing the local practices for notifying the account team of opportunities
 </li>
 <li>
 Performing field service tasks, identifying technical problems and making analysis through remote or on-site activity in service categories and products for which they are certified to perform
 </li>
 <li>
 Coaching associate technicians and associate engineers
 </li>
 <li>
 Preparing material lists needed for service activity and ensuring that all materials, parts and equipment are available and at the appropriate quality for Service activities
 </li>
 <li>
 Preparing all documents and customer reports to be signed by the customer representative. Utilizing all relevant tools
 </li>
 <li>
 Reporting work done in a timely manner and following up when needed
 </li>
 <li>
 Troubleshooting Equipment/Process failures, requesting proactive corrective actions, and making recommendations to avoid repeating the problem in the future
 </li>
 <li>
 Proactively planning and executing work on a first-time right approach with customers, and ensuring the job is done on time and on quality
 </li>
 <li>
 Identifying improvement needs and potential solutions for them in the way of working
 </li>
 <li>
 Providing technical guidance to associates
 </li>
 <li>
 Acting as trainer when needed, for field service associates and customers
 
 
 </li>
 </ul>
 
 Qualifications for the role:
 
 
 
 <ul>
 <li>
 You have a Bachelor&rsquo;s degree or equivalent qualification, with experience in excitation commissioning and troubleshooting
 </li>
 <li>
 You have at least 5 years of experience on similar position
 </li>
 <li>
 You possess experience in excitation commissioning and troubleshooting (must-have)
 </li>
 <li>
 Possess experience with Word and Excel
 </li>
 <li>
 You possess ABB certification in excitation commissioning (nice-to-have)
 </li>
 <li>
 You have fluent spoken and written English and Arabic
 
 
 </li>
 </ul>
 We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.
</div>

Field Service Engineer

Talent 360 ME

<div>
 Job Title: Marketing Associate
 
 
 Company: Ingame Sports
 
 
 Location: Zamalek, Cairo
 
 
 Work Mode: Hybrid
 
 
 
 About Ingame Sports
 
 
 
 InGame Sports is a gamified football prediction platform where fans can test their knowledge, compete with others, and win real rewards. Founded in 2023, the company is on a mission to become the leading sports app in the MENA region and beyond, backed by $1M+ in funding and strong global partners. With innovation at its core, InGame blends football passion, competition, and rewards to create an engaging fan experience.
 
 
 Role Overview
 
 
 We&rsquo;re looking for a Marketing Associate who is passionate about football and has hands-on experience in content creation. The ideal candidate will support our marketing activities, contribute creative ideas, and help grow our brand presence across digital and offline channels.
 
 
 Key Responsibilities
 
 
 Assist in developing and executing marketing campaigns focused on football and sports fans.
 
 
 Create, edit, and publish engaging content (social media posts, articles, videos, etc.) aligned with brand voice.
 
 
 Monitor and analyze campaign performance, providing insights for optimization.
 
 
 Collaborate with internal teams to ensure consistent branding across platforms.
 
 
 Stay up-to-date with sports and football trends to create relevant and timely content.
 
 
 Support event marketing and activation initiatives.
 
 
 
 Requirements
 
 
 
 Bachelor&rsquo;s degree in Marketing, Communications, Business, or a related field.
 
 
 1&ndash;2 years of marketing experience, preferably with a focus on content creation.
 
 
 strong experience in Microsoft Office (Word, Excel, PowerPoint) to support our daily operations.
 
 
 Passion for football and knowledge of the sports industry.
 
 
 Strong writing, editing, and communication skills.
 
 
 Familiarity with social media platforms and digital marketing tools.
 
 
 Creativity, attention to detail, and the ability to work independently and as part of a team.
 
 
 Work Conditions
 
 
 Hybrid schedule (mix of office and remote work).
 
 
 Working days: Sunday to Thursday.
 
 
 Weekends: Friday and Saturday off.
 
 
 Location: Zamalek, Cairo.
 
 
 
 Benefits
 
 
 
 Social insurance.
 
 
 Medical insurance.
</div>

Marketing Associate

Explore 830+ Afh marketing customer associate manager in Cairo this September. Find roles across top companies and apply now to boost your career.