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customer service executive Jobs in Karachi Jobs In Karachi Pakistan

customer service executive

after sales corporate officer

Hyundai Shahrah-e-Faisal

Key ResponsibilitiesBusiness Development<ul><li>Identify and pursue new after-sales opportunities (maintenance contracts, spare parts, renewals, etc.).</li><li>Bring in new corporate customers by identifying prospects and presenting after-sales solutions.</li><li>Schedule and align meetings with corporate clients to introduce company services and discuss requirements.</li><li>Analyze market trends and customer data to design new service offerings.</li><li>Must have experience in corporate.</li><li>Must have experience in any auto mobile dealership.</li></ul>Customer Relationship Management<ul><li>Maintain strong, long-term relationships with key accounts and corporate clients.</li><li>Conduct client visits and follow up on potential leads.</li><li>Handle customer concerns and ensure timely resolution with the service team.</li><li>Upsell or cross-sell additional services to increase account value.</li></ul>Operational Coordination<ul><li>Coordinate with technical, logistics, and service delivery teams for smooth execution of after-sales operations.</li><li>Track KPIs such as renewal rates, response times, and customer satisfaction.</li><li>Propose improvements in after-sales processes and service quality.</li></ul>Strategy &amp; Reporting<ul><li>Contribute to the after-sales business development strategy.</li><li>Prepare performance and sales reports for management review.</li><li>Support budgeting, forecasting, and revenue tracking for after-sales activities.</li></ul>Key Performance Indicators (KPIs)<ul><li>Number of new corporate customers acquired.</li><li>After-sales revenue growth.</li><li>Customer retention and renewal rate.</li><li>Customer satisfaction (NPS/feedback).</li><li>Number of client meetings scheduled and closed deals.</li></ul>Job Type: Full-timeWork Location: In person

After Sales Corporate Officer

UNISWIFT Group

Sales OfficerThe UNISWIFT Group is a Sports Goods Manufacturing and Trading Company, operating both locally and internationally.https://uniswift.pk/We are seeking a dynamic and experienced Sales Officers for Karachi, to be a part of our Sales Team.Sales Officers will be responsible for following tasks;<ul><li>Support Area Managers in executing sales strategies.</li><li>Establish good relationships with existing and new retail outlets and clients.</li><li>Promote and demonstrate sports goods to existing and potential clients.</li><li>Collect market feedback and customers&rsquo; insights.</li><li>Achieve monthly sales targets and objectives within the assigned territory or customer segment in designated time period (Deadline).</li><li>Assist in order placement, delivery coordination, and after-sales service.</li><li>Build good business relationships with current and potential clients.</li></ul>Salary: Rs.30000/- to Rs.35000/- per month plus Commission, Fuel &amp; Mobile Phone Allowance.Job Location: Korangi Industrial Estate, Karachi.Candidate must have his own motor bike.If you're a motivated and results-driven individual, please submit your resume at Maryam@uniswift.comJob Type: Full-timePay: Rs30,000.00 - Rs35,000.00 per monthWork Location: In person

Salesman

An Nafay Associates

Job DescriptionResolve customer complaints and warranty cases received by phone, mail, email, fax, and social media. Communicate with customers directly to resolve issues and follow up when necessary. Handling of complaints provision of advice on any arising questions and the recommendation of upselling services. Making a significant contribution to customer retention and thus to their company's profitability.Duties and Requirements of After Sales Complaint Officer1. Attend calls or read messages by social media of customer complaints, and warranty issues.2. Handle customer complaints &amp; issues promptly and accurately3. Assist customers with after-sales service issues (spare parts &amp; repairs)4. Provision of advice on any arising questions and the recommendation of upselling services.5. Record customer complaints6. Liaise closely with pertinent departments to resolve the issue7. Assign jobs to field engineers8. Track technical staff for resolution of the complains9. Arrangements of required parts for complaints10. Collection of payments received by technical field staff11. Excellent customer service skills12. Good team player, mature, independent, multi-tasker, initiative, meticulous, proactive and positive working attitude13. Minimum qualification Intermediate14. Proficient in MS Office applications (Word &amp; Excel)Job Type: Full-timePay: Rs30,000.00 - Rs50,000.00 per monthAbility to commute/relocate:<ul><li>Karachi: Reliably commute or planning to relocate before starting work (Required)</li></ul>

CUSTOMER SERVICE OFFICER

Urban Brands

Responsibilities:<ul><li>Review stores daily sale report and verify with in-house software .</li><li>Reconcile credit card, cash sales and bank deposit and prepare daily sales summary.</li><li>Posting of all stores sale in software daily basis.</li><li>Reconcile credit card sale with merchant portal and settle in fund position report.</li><li>Prepare and monitor the daily fund position, including effective allocation of banks for payments.</li><li>Posting of sale through E-Commerce after verifying with couriers portal sales report.</li><li>Address and resolve queries from stores and departments related to sales, merchant settlements, and bank deposits.</li><li>Collaborate with cross-functional teams and retail stores to ensure smooth resolution of receipt-related queries.</li><li>Record Corporate Customer Receipts, and other receipts in AX.</li><li>Issuance of Corporate Sales Tax Invoices</li><li>Submission of corporate sales tax invoice on IRIS portal.</li><li>Prepare and issue Corporate Sales Invoices as required.</li><li>Prepare and maintain Corporate Sales Receivable Ageing Reports on a monthly basis.</li><li>Undertake any additional finance and accounting tasks assigned by the Line Manager / HOD.</li></ul>Qualifications/Requirements:<ul><li>Bachelor's degree in Accounting, Finance, or a related field.</li><li>CPA or similar professional certification is preferred.</li><li>Proven experience in accounting or financial analysis, with at least 2.5 years of experience in the retail industry.</li><li>Strong analytical and problem-solving skills. Proficiency in accounting software and financial modeling.</li></ul>Job Type: Full-timePay: Rs65,000.00 - Rs75,000.00 per monthWork Location: In person

Senior Accounts Executive

Digi Craft

We are looking for a Female Customer Care Officer to join our team. The ideal candidate should be professional, customer-focused, and tech-savvy. She will be responsible for managing customer communication, processing orders, and ensuring a smooth post-sales experience.Key Responsibilities:<ul><li>Communicate with customers via WhatsApp and phone calls in a polite and professional manner.</li><li>Process and move orders through courier services and ensure timely dispatch.</li><li>Coordinate with customers to confirm order details, delivery status, and feedback.</li><li>Login to Shopify and update order status, tracking details, and inventory.</li><li>Maintain customer records and reports using Microsoft Office (Word, Excel, Outlook).</li><li>Provide excellent after-sales support and resolve customer queries efficiently.</li></ul>Requirements:<ul><li>Strong communication and interpersonal skills.</li><li>Proficiency in Microsoft Office (Word, Excel, Outlook).</li><li>Basic understanding of Shopify or willingness to learn.</li><li>Ability to multitask and handle customer inquiries with patience and professionalism.</li><li>Prior experience in customer service or e-commerce will be an advantage.</li></ul>Salary &amp; Benefits:<ul><li>Competitive salary based on experience.</li><li>Friendly working environment.</li><li>Training and growth opportunities.</li></ul>Job Type: Full-timePay: Rs20,000.00 - Rs30,000.00 per monthWork Location: In person

Female Office Assistant (Intern Level)

Taraki

<div>
 
 Head of B2B Business (Habitt Works)
 
 
 
 
 Location:
 
 Karachi
 
 
 
 Reports To:
 
 Chief Executive Officer (CEO) Habitt
 
 
 
 Interfaces With:
 
 Executive Leadership Team, Retail Division Heads, Corporate Clients, Design &amp; Production Teams, Marketing, Finance &amp; Supply Chain
 
 
 
 Importance of This Role
 
 
 
 
 The Catalyst Group
 
 is hiring a Head of B2B Business for its client,
 
 Habitt.
 
 
 
 As Habitt transforms its structure to distinctly separate its B2C and B2B businesses,
 
 Habitt Works
 
 becomes the strategic growth engine for corporate and institutional clients.
 
 
 This role is central to shaping, leading, and scaling this new business line.
 
 
 The Head of B2B will build and lead a high-performance organisation focused on delivering workspace, hospitality, and institutional furnishing solutions to corporate clients. Beyond sales, the role demands vision to position Habitt Works as Pakistans most trusted partner for customised furniture, fit-out, and design solutions.
 
 
 You will act as the
 
 single point of ownership
 
 for driving growth, nurturing key client relationships, evaluating existing product lines within IBL to assess their suitability toward a B2B brand, and creating synergies across Habitts product portfolio, supply chain, and design capabilities.
 
 
 
 What Youll Lead
 
 
 
 
 1. Growth Strategy &amp; Market Development
 
 
 
 <ul>
 <li>
 Define the vision, strategy, and roadmap for Habitt Works B2B business.
 </li>
 <li>
 Build the business from the ground up, establishing client segments, pricing structures, and service delivery models.
 </li>
 <li>
 Evaluate existing product lines within IBL to assess their suitability toward building a Minimum Value Proposition for Habitt Works.
 </li>
 <li>
 Identify and capture opportunities across corporate offices, hospitality, educational, and real estate sectors.
 </li>
 <li>
 Develop partnerships with architects, interior designers, and contractors to expand Habitts reach in project-based contracts.
 
 
 
 </li>
 </ul>
 
 2. Key Account Management &amp; Business Development
 
 
 
 <ul>
 <li>
 Lead enterprise-level sales engagements from prospecting to contract closure.
 </li>
 <li>
 Build and maintain long-term relationships with key decision-makers and procurement heads.
 </li>
 <li>
 Own the P&amp;L for the B2B business, achieving revenue, margin, and client satisfaction targets.
 </li>
 <li>
 Introduce structured account management practices with quarterly business reviews and renewal cycles.
 
 
 
 </li>
 </ul>
 
 3. Operational &amp; Delivery Excellence
 
 
 
 <ul>
 <li>
 Partner with Design, Production, and Supply Chain to ensure seamless project delivery.
 </li>
 <li>
 Translate client requirements into actionable project briefs and manage execution timelines.
 </li>
 <li>
 Oversee pricing, quotations, and contracts with focus on profitability and quality control.
 </li>
 <li>
 Drive standardisation and documentation of processes for scalability and repeatability.
 
 
 
 </li>
 </ul>
 
 4. Cross-Functional Leadership &amp; Synergy Building
 
 
 
 <ul>
 <li>
 Work closely with Retail and Manufacturing teams to leverage shared assets and optimize costs.
 </li>
 <li>
 Collaborate with Marketing to position Habitt Works as a credible, design-led corporate partner.
 </li>
 <li>
 Build and mentor a capable B2B sales, project management, and client service team.
 </li>
 <li>
 Foster a culture of performance, ownership, and client-centricity.
 
 
 
 </li>
 </ul>
 
 What You Will Bring
 
 
 
 
 Strategic Builder
 
 
 
 <ul>
 <li>
 Proven ability to design and execute growth strategies for new business verticals, with strong understanding of B2B sales cycles, corporate procurement, and contract management.
 
 
 
 </li>
 </ul>
 
 Relationship Architect
 
 
 
 <ul>
 <li>
 Experience managing large institutional clients, architects, and project consultants, with a reputation for trust, delivery, and partnership.
 
 
 
 </li>
 </ul>
 
 Commercial Acumen
 
 
 
 <ul>
 <li>
 Balance growth with profitability, cost optimisation, and quality control.
 
 
 
 </li>
 </ul>
 
 Execution Leadership
 
 
 
 <ul>
 <li>
 Hands-on management style, able to translate strategy into operational reality with speed and precision.
 
 
 
 </li>
 </ul>
 
 Industry Experience
 
 
 
 <ul>
 <li>
 10+ years of relevant experience in B2B sales, furniture manufacturing, interiors, or contract fit-outs, preferably with leadership in a design or home/lifestyle brand
 
 </li>
 </ul>
</div>

Business Head (B2B) - The Catalyst Group

Focus Connect (Pvt.) Ltd. 

Chief Financial Officer (CFO) for an E-Mobility (2 Wheeler Industry)Location: Karachi, Pakistan Job Type: Full-time Experience: Senior Management (10+ years) Age Limit: Below 45 yearsAbout the CompanyOur client is a fast-growing 2-wheeler electric mobility company pioneering sustainable and innovative transportation solutions in Pakistan. With a robust product lineup and expanding retail and dealer network, the company is positioned for significant growth in the coming years.Position OverviewWe are seeking a dynamic and strategic Chief Financial Officer (CFO) to lead all financial, accounting, and taxation operations of the company. The ideal candidate will combine strong technical expertise with commercial acumen to drive financial strategy, investor confidence, and operational efficiency during this phase of expansion.Key Responsibilities<ul><li>Formulate and execute financial strategies aligned with the company&rsquo;s business objectives.</li><li>Oversee budgeting, forecasting, financial reporting, and cash flow management.</li><li>Manage tax planning, compliance, and liaison with FBR for all statutory matters, including sales tax, income tax, and withholding tax.</li><li>Establish and maintain strong internal controls, audit systems, and financial governance.</li><li>Provide strategic insights for cost management, profitability improvement, and business scaling.</li><li>Coordinate with auditors, financial institutions, and regulatory bodies.</li></ul>Requirements<ul><li>MBA (Finance), CA, ACCA, or equivalent professional qualification.</li><li>10+ years of progressive financial leadership experience, preferably in manufacturing, automotive, or allied sectors.</li><li>Strong expertise in corporate finance, taxation, and compliance frameworks.</li><li>Demonstrated ability in financial planning, fundraising, and investor management.</li><li>Excellent analytical, leadership, and communication skills.</li><li>Age below 45 years.</li></ul>What We Offer<ul><li>Competitive compensation</li><li>Leadership opportunity in Pakistan&rsquo;s rapidly growing EV industry.</li><li>A dynamic, innovative, and growth-oriented work environment.</li></ul>Candidates should apply with an updated resume &amp; photograph mentioning their last drawn salary to : info@eturbomotors.com Mention the position in the subject line. Last date to apply 20th Nov 2025. Job Type: Full-timeWork Location: In person

Chief Financial Officer

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