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agent call center operations

Wynn Al Marjan Island

<div>
 
 Job Description
 
 
 
 About Wynn Al Marjan Island:
 
 
 On schedule to open in the United Arab Emirates in spring 2027, Wynn Al Marjan Island has been created as an opulent and entertaining beachside destination for discerning guests to play and relax. Located less than 50 minutes from Dubai International Airport, this integrated resort offering 1,530 rooms and suites, 22 restaurants and lounges, a theatre, nightclub, and five-star spa is currently under construction on a picturesque island that gracefully curves into the Arabian Gulf.
 
 
 
 About The Position
 
 
 
 Wynn Al Marjan Island is currently seeking an Agent to join the resort&rsquo;s Call Center Operations team.
 
 
 
 Responsibilities
 
 
 
 The primary duties and responsibilities of this role are:
 
 
 <ul>
 <li>
 Answer incoming calls promptly and professionally, following brand standards.
 </li>
 <li>
 Assist guests with room reservations, service requests, and general inquiries.
 </li>
 <li>
 Coordinate with internal departments to fulfill guest needs efficiently.
 </li>
 <li>
 Provide accurate information about hotel services, amenities, and local attractions.
 </li>
 <li>
 Handle guest complaints or concerns with empathy and escalate when necessary.
 </li>
 <li>
 Maintain detailed records of calls, requests, and follow-ups.
 </li>
 <li>
 Process wake-up calls, room service orders, and special arrangements.
 </li>
 <li>
 Ensure confidentiality and security of guest information.
 </li>
 <li>
 Ensure qualitative Forbes Five Star standards are delivered.
 </li>
 <li>
 Support front desk operations during peak hours or special events.
 </li>
 <li>
 Stay updated on property policies, promotions, and procedures.
 
 
 </li>
 </ul>
 
 About You
 
 
 
 The ideal candidate for this position will have the following experience and qualifications:
 
 
 <ul>
 <li>
 Previous experience in a call center or customer service role preferred.
 </li>
 <li>
 Strong verbal communication and listening skills.
 </li>
 <li>
 Ability to multitask and work in a fast-paced environment.
 </li>
 <li>
 Proficiency in Microsoft Office and property management systems.
 </li>
 <li>
 Fluency in English; additional languages are a plus.
 </li>
 <li>
 Professional phone etiquette and customer-focused attitude.
 </li>
 <li>
 Shift-based schedule including weekends, holidays, and evenings.
 </li>
 <li>
 Primarily desk-based with extended periods of phone use.
 
 
 </li>
 </ul>
 
 About Wynn Al Marjan Island&rsquo;s Benefits
 
 
 
 We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package, incentive programs, and other employee benefits . The result is a package that makes this role highly attractive to outstanding applicant s seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.
</div>

Agent - Call Center Operations

<div>
 
 Job Description
 
 
 
 About Wynn Al Marjan Island:
 
 
 On schedule to open in the United Arab Emirates in spring 2027, Wynn Al Marjan Island has been created as an opulent and entertaining beachside destination for discerning guests to play and relax. Located less than 50 minutes from Dubai International Airport, this integrated resort offering 1,530 rooms and suites, 22 restaurants and lounges, a theatre, nightclub, and five-star spa is currently under construction on a picturesque island that gracefully curves into the Arabian Gulf.
 
 
 
 About The Position
 
 
 
 Wynn Al Marjan Island is currently seeking an Agent to join the resort&rsquo;s Call Center Operations team.
 
 
 
 Responsibilities
 
 
 
 The primary duties and responsibilities of this role are:
 
 
 <ul>
 <li>
 Answer incoming calls promptly and professionally, following brand standards.
 </li>
 <li>
 Assist guests with room reservations, service requests, and general inquiries.
 </li>
 <li>
 Coordinate with internal departments to fulfill guest needs efficiently.
 </li>
 <li>
 Provide accurate information about hotel services, amenities, and local attractions.
 </li>
 <li>
 Handle guest complaints or concerns with empathy and escalate when necessary.
 </li>
 <li>
 Maintain detailed records of calls, requests, and follow-ups.
 </li>
 <li>
 Process wake-up calls, room service orders, and special arrangements.
 </li>
 <li>
 Ensure confidentiality and security of guest information.
 </li>
 <li>
 Ensure qualitative Forbes Five Star standards are delivered.
 </li>
 <li>
 Support front desk operations during peak hours or special events.
 </li>
 <li>
 Stay updated on property policies, promotions, and procedures.
 
 
 </li>
 </ul>
 
 About You
 
 
 
 The ideal candidate for this position will have the following experience and qualifications:
 
 
 <ul>
 <li>
 Previous experience in a call center or customer service role preferred.
 </li>
 <li>
 Strong verbal communication and listening skills.
 </li>
 <li>
 Ability to multitask and work in a fast-paced environment.
 </li>
 <li>
 Proficiency in Microsoft Office and property management systems.
 </li>
 <li>
 Fluency in English; additional languages are a plus.
 </li>
 <li>
 Professional phone etiquette and customer-focused attitude.
 </li>
 <li>
 Shift-based schedule including weekends, holidays, and evenings.
 </li>
 <li>
 Primarily desk-based with extended periods of phone use.
 
 
 </li>
 </ul>
 
 About Wynn Al Marjan Island&rsquo;s Benefits
 
 
 
 We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package and as well as life insurance, incentive programs, and other employee benefits . The result is a package that makes this role highly attractive to outstanding applicant s seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.
</div>

IIQAF

<div>Company: IIQAF Group 
Location: Abu Dhabi, UAE 
Industry: Hospitality 
Salary: AED 7,000 &ndash; AED 8,000 per month 
Job Type: Full-Time
<h2 class="jobSectionHeader">Job Overview</h2>
IIQAF Group is seeking a professional and customer-focused Call Center Agent in Abu Dhabi to support our hospitality operations. The ideal candidate will have experience in inbound and outbound calls, customer service, reservation handling, guest support, and contact centre operations.
This role is suitable for candidates searching for Call Center jobs in Abu Dhabi, Customer Service Representative UAE, Hospitality Call Centre roles, Contact Centre Agent positions, or Guest Services Representative jobs.
<h2 class="jobSectionHeader">Key Responsibilities</h2>
<ul><li>Handle inbound and outbound calls professionally and efficiently</li><li>
Assist guests with inquiries, reservations, and service information</li><li>
Provide accurate information about hospitality services and facilities</li><li>
Log calls and update customer records in CRM systems</li><li>
Resolve complaints and ensure high levels of guest satisfaction</li><li>
Coordinate with front office and operations teams</li><li>
Follow company communication standards and hospitality policies</li><li>
Meet performance targets and service quality benchmarks</li><li>
Maintain confidentiality of customer information</li></ul>
<h2 class="jobSectionHeader">Requirements</h2>
<ul><li>Previous experience as Call Center Agent or Customer Service Representative</li><li>
Experience in hospitality or hotel environment preferred</li><li>
Excellent verbal communication skills</li><li>
Strong problem-solving and customer service abilities</li><li>
Familiarity with CRM or call management systems</li><li>
Ability to work in shifts if required</li><li>
Professional attitude and team-oriented mindset</li><li>
Immediate availability preferred</li></ul></div>

Call Center Agent

BlackStone eIT

<div>BlackStone eIT is looking for a highly skilled Call Center Operations Transformation Lead to spearhead our initiatives in reshaping and enhancing our call center operations. This key leadership role involves the design and implementation of strategic transformations aimed at maximizing efficiency, improving customer experience, and driving innovation within our call center teams.
As the Call Center Operations Transformation Lead, you will collaborate closely with cross-functional teams to identify areas for improvement, develop new operational frameworks, and oversee the execution of transformative projects. Your expertise in call center dynamics and change management processes will be essential for our success.
Key Responsibilities<ul>
<li>Lead the assessment of current call center operations and identify opportunities for process improvements and technology enhancements.</li>
<li>Develop a comprehensive transformation strategy that aligns with business goals and customer needs.</li>
<li>Collaborate with IT and technology teams to implement solutions that improve call center functionality and customer interactions.</li>
<li>Facilitate workshops and training sessions to ensure staff are equipped to adapt to new processes and technologies.</li>
<li>Monitor performance metrics and drive continuous improvement initiatives based on data analysis and feedback.</li>
<li>Act as a change agent to promote a culture of innovation and customer-centric thinking within the call center.</li> 
</ul> 
 
Requirements 
<ul>
<li>Bachelor's degree in Business Administration, Operations Management, or a related field.</li>
<li>5+ years of experience in call center operations, with at least 3 years in a leadership role focusing on transformation initiatives.</li>
<li>Strong knowledge of call center technologies, processes, and performance metrics.</li>
<li>Proven experience in change management and implementing process improvements.</li>
<li>Excellent analytical skills with the ability to translate data insights into actionable strategies.</li>
<li>Exceptional leadership and communication skills, capable of motivating and guiding teams through change.</li>
<li>Experience with project management methodologies and tools.</li>
<li>A track record of successful project delivery within a call center or customer service environment.</li>
<li>Familiarity with customer relationship management (CRM) systems is preferred.</li></ul></div>

Call Center Operations Transformation Lead

IZIL Beauty

Job Title: Call Center AgentDepartment: CommercialReporting to: Store &amp; Spa ManagerLocation: Dubai MallWork Type: [Full-time / Rotational shifts, including weekends and holidays]Job Purpose:To handle all incoming client communications via phone and ensure a seamless booking experience. This role is key in converting inquiries into appointments, promoting spa services, and supporting front-desk operations when required, all while maintaining the highest level of customer service.Key Responsibilities:&middot; Answer all incoming phone calls promptly and professionally.&middot; Schedule, update, and cancel appointments using the booking system.&middot; Provide accurate and detailed information on services, packages, and promotions.&middot; Upsell treatments, upgrades, and retail products during appointment bookings.&middot; Handle customer queries, concerns, and complaints with empathy and efficiency.&middot; Maintain accurate records of all calls, bookings, and client information.&middot; Coordinate closely with the spa operations and reception teams to ensure service continuity.&middot; Support reception duties when required, including welcoming clients, handling check-ins/check-outs, and managing the waiting area.&middot; Follow all confidentiality protocols and uphold Izil Spa's service standards.Key Competencies:&middot; Customer-focused mindset&middot; Communication and interpersonal skills&middot; Sales and upselling techniques&middot; Problem-solving skills&middot; Team collaboration&middot; Flexibility and adaptabilityJob Type: Full-timePay: AED4,000.00 per monthExperience:<ul><li>as a call center Agent: 2 years (Preferred)</li></ul>Language:<ul><li>Must be Arabic and English Speaker (Preferred)</li></ul>

Call Center Agent - Female

Padra Medical center

Job Title: Call Center AgentCompany: Padra Medical CenterJob Summary: Padra Medical Center is seeking a professional, patient-focused Call Center Agent . The ideal candidate will be responsible for managing patient inquiries, scheduling appointments, and providing accurate information about medical services while ensuring an excellent patient experience at all times.Key Responsibilities<ul><li>Handle inbound and outbound calls related to appointments, treatments, and general inquiries.</li><li>Schedule, confirm, reschedule, and cancel patient appointments efficiently.</li><li>Provide accurate information regarding doctors, departments, and medical services.</li><li>Follow up with patients for appointment reminders and feedback.</li><li>Coordinate with doctors and clinic staff concerning patient schedules.</li><li>Maintain and update patient records in the CRM / HIS system.</li><li>Address patient concerns professionally and escalate issues when necessary.</li><li>Ensure strict confidentiality of patient information at all times.</li></ul>Requirements<ul><li>Fluency in Arabic, English, and Urdu (Mandatory).</li><li>Minimum 1&ndash;2 years of call center experience, preferably within the healthcare sector.</li><li>Strong communication and interpersonal skills.</li><li>Ability to handle patients with empathy and professionalism.</li><li>Basic computer knowledge and familiarity with CRM/HIS systems is an advantage.</li></ul>Job Type: Full-time

Call Centre Agent

ASUS

<div>
 
 
 
 Job Title:
 
 
 
 Call Center Agent
 
 
 
 
 
 
 
 
 About the Role:
 
 
 
 
 
 We are looking for a proactive Call Center Agent to handle IT-related customer inquiries across calls, chats, and emails.
 
 
 
 
 You will ensure customer satisfaction, resolve technical issues, and promote ASUS products and services.
 
 
 
 
 
 
 
 
 Duties and Responsibilities:
 
 
 
 <ul>
 <li>
 
 Manage inbound calls, chats, and emails.
 
 </li>
 <li>
 
 Resolve customer complaints and provide solutions or alternatives.
 
 </li>
 <li>
 
 Promote ASUS products and services when appropriate.
 
 </li>
 <li>
 
 Maintain KPIs and provide care calls as needed.
 
 </li>
 <li>
 
 Process RMAs and handle internal systems.
 
 </li>
 <li>
 
 Assist and train new team members.
 
 </li>
 <li>
 
 Maintain professionalism and work efficiently under pressure.
 
 </li>
 </ul>
 
 
 
 Qualifications:
 
 
 
 <ul>
 <li>
 
 Bachelor&rsquo;s degree.
 
 </li>
 <li>
 
 Fluent in English and Arabic (written and verbal).
 
 </li>
 <li>
 
 Minimum 1 year of call center and customer service with technical support experience.
 
 </li>
 <li>
 
 Proficient in Microsoft Office.
 
 </li>
 <li>
 
 Strong multitasking, organizational skills, and attention to detail.
 
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 
 
 
 Disclaimer
 
 
 
 
 When you submit your information to LinkedIn, your information will be collected, processed, and used by LinkedIn. LinkedIn will share your information to ASUS for job recruitment purpose.
 
 
 
</div>

Explore 3218+ Agent call center operations in United Arab Emirates this March. Find roles across top companies and apply now to boost your career.

3218 agent call center operations jobs In United Arab Emirates

Agent - Call Center Operations

Agent - Call Center Operations

Call Center Agent

Call Center Operations Transformation Lead

Call Center Agent - Female

Call Centre Agent

Call Center Agent