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call center agent

KERZNER INTERNATIONAL LIMITED

About The Role 
The call center Agent will be the liaison between our company and its current and potential customers.
 Key Duties and Responsibilities 
 Manage large amounts of inbound and outbound calls in a timely manner Follow communication scripts when handling different topics Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives Seize opportunities to upsell products when they arise Build sustainable relationships and engage customers by taking the extra mile Keep records of all conversations in our call center database in a comprehensible way Frequently attend educational seminars to improve knowledge and performance level Meet personal/team qualitative and quantitative targets 
 Experience &amp; Educational Requirements 
 High School Degree Previous experience in a customer support role Familiarity with systems and practices Strong phone and verbal communication skills, along with active listening Track record of over-achieving quota Customer focus and adaptability to different personality types Ability to multitask, set priorities and manage time effectively

Call Center Agent

Midis Group

Main Duties and Responsibilities
<ul>
<li>Provide information and support services addressing IT related queries</li>
<li>Strictly follow the SLA for technical issues and update the tickets status in internal and partner portal</li>
<li>Monitor and track the call status and ensure that the technical support team respond to the tickets as per the SLA</li>
<li>Attend to customer complaints as high priority in coordination with the Senior Agent or direct manager</li>
<li>Route inbound calls to the appropriate resources</li>
<li>Guide and inform customers on new products, services and policies</li>
<li>Process orders, forms and application requested by the customers</li>
<li>Review customer accounts and provide updates on billing, shipping, warranties and any other account items</li>
<li>Document all call information and run reports to analyze the call status and problems in coordination with the Senior Agent or direct manager</li>
<li>Remain abreast and fully equipped with latest technology and secure tools</li>
</ul>

Beverly Hills Specialist Hospital

Job Summary:The Call Center Officer / Patient Coordinator cum Sales Executive will serve as the primary point of contact for patients, ensuring an excellent patient experience throughout their journey &mdash; from the first inquiry to post-operative follow-up. This role combines patient coordination with sales responsibilities to promote the hospital&rsquo;s plastic surgery services and ensure patient satisfaction.Key Responsibilities:Patient Coordination:<ul><li>Patient Management: Welcome and guide patients through their entire treatment journey &mdash; from initial consultation to post-operative care.</li><li>Scheduling: Coordinate and schedule consultations, surgical procedures, and follow-up appointments.</li><li>Patient Education: Provide patients with comprehensive information on procedures, pre-operative and post-operative care, and address any questions or concerns.</li><li>Documentation: Maintain accurate and up-to-date patient records, including medical history, treatment plans, and communication notes.</li><li>Liaison: Serve as a link between patients, doctors, and hospital staff to ensure seamless communication and care coordination.</li></ul>Sales and Marketing:<ul><li>Lead Generation: Identify, engage, and follow up with potential patients through various channels (phone inquiries, social media, referrals, and campaigns).</li><li>Consultation Assistance: Support doctors during initial consultations by providing patients with information and assisting in converting inquiries into procedures.</li><li>Sales Targets: Achieve or exceed monthly and quarterly sales targets by promoting hospital services effectively.</li><li>Marketing Collaboration: Work with the marketing team to design and execute promotional activities aimed at attracting new patients.</li><li>Follow-ups: Conduct consistent follow-ups with potential patients to ensure conversion from inquiry to booking and surgery.</li></ul>Qualifications:<ul><li>Education: Bachelor&rsquo;s degree in Healthcare Management, Business Administration, Marketing, or a related field.</li><li>Experience:</li><li>Minimum of 2&ndash;3 years of experience in patient coordination or sales within a healthcare or aesthetic clinic setting.</li><li>Experience in plastic surgery, cosmetic dermatology, or aesthetic services preferred.</li></ul>Skills and Competencies:<ul><li>Excellent communication and interpersonal skills.</li><li>Strong organizational and multitasking abilities.</li><li>Sales-driven with a proven record of meeting or exceeding sales targets.</li><li>Knowledge of plastic surgery and aesthetic procedures is an advantage.</li><li>Proficiency in healthcare management systems, CRM tools, and Microsoft Office.</li><li>Professional, empathetic, and patient-centered attitude.</li><li>Problem-solving ability with a focus on patient satisfaction.</li><li>Team player capable of working effectively with medical, administrative, and marketing staff.</li></ul>Job Types: Full-time, Contract Contract length: 24 monthsPay: From AED4,000.00 per monthExperience:<ul><li> hospital's plastic surgery services: 1 year (Preferred)</li><li>call center: 1 year (Preferred)</li></ul>Language:<ul><li>arabic (Preferred)</li></ul>

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25173766
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 The Ritz-Carlton Dubai International Financial Centre, DIFC off Sheikh Zayed Road, Dubai, United Arab Emirates, United Arab Emirates,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Position Summary
 
 
 
 Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Advise guest of any messages received. Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message. Receive, record, and relay messages accurately, completely, and legibly. Activate/deactivate guest room message lights as appropriate. Instruct guests on how to access the internet; transfer guests with problems to provider's customer support line. Test communications equipment to ensure it works properly. Respond to special requests from guests with unique needs. Contact appropriate individual or department as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Dispatch bell staff or valet staff as needed.
 
 
 Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Enter and locate information using computers and/or POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
 
 
 
 Preferred Qualifications
 
 
 
 Education: High school diploma or G.E.D. equivalent.
 
 
 Related Work Experience: No related work experience.
 
 
 Supervisory Experience: No supervisory experience.
 
 
 License or Certification: None
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
 
 
 Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
 
 
 Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
 
 
 In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

OACIS Middle East LLC

Responsibilities: . Handle a high volume of inbound and outbound calls with unmatched professionalism, ensuring each customer interaction reflects our commitment to excellence.&middot; Tackle complex customer issues with speed and accuracy, ensuring first-call resolution and customer satisfaction.&middot; Communicate with customers via Telephone, email, online chat etc.&middot; Consistently meet and exceed stringent performance metrics, including call handling time, customer satisfaction scores, and resolution rates.&middot; Anticipate customer needs and proactively provide solutions, enhancing the overall customer experience.&middot; Actively seek opportunities for process improvements and contribute to team strategy sessions aimed at optimizing customer service delivery.&middot; Adhere strictly to company policies, procedures, and regulatory requirements while maintaining the highest standards of professionalism.Requirements &amp; Skills:&middot; Fluency in English and Arabic is a must.&middot; Minimum of 2 years in a high-volume call center or customer service environment, with a proven track record of exceeding performance targets.&middot; Exceptional verbal and written communication skills.&middot; Superior problem-solving abilities and critical thinking skills.&middot; Advanced proficiency in CRM software and other call center technologies.&middot; Professional certifications in customer service or call center operations.&middot; Ability to work in shifts.Qualifications and Experience:&middot; High school degree or equivalent.&middot; PC based skills to operate Windows packages including Microsoft Word/Excel/E-mail.&middot; Knowledge of contact center and airline industry procedures and methodology.&middot; Excellent verbal and written communication skills.&middot; Ability to remain calm and composed in a fast-paced, high-pressure environment.&middot; Good empathy and listening skills to de-escalate situations and identify the underlying issues of a problem.&middot; Familiarity with IVR systems.Job Type: Full-timePay: Up to AED3,500.00 per monthExperience:<ul><li>call center: 2 years (Preferred)</li></ul>Language:<ul><li>Arabic and English (Preferred)</li></ul>Expected Start Date: 15/11/2025

Call Center Agent ( Bilingual )

DISC - Diversified Integrated Sports Clinic

<div>
 Job Description We are seeking a professional and compassionate Call Center Operator to join our clinic team. The successful candidate will be the first point of contact for patients, responsible for handling a high volume of inbound and outbound calls, scheduling appointments, providing information, and directing inquiries appropriately. The role requires excellent communication skills, attention to detail, and a strong commitment to patient care and confidentiality.
 Key Responsibilities: 
<ul>
<li>Answer and manage incoming calls in a courteous and efficient manner</li>
<li>Schedule, reschedule, and cancel patient appointments using electronic medical records (EMR) system</li>
<li>Provide accurate information about clinic services, hours, and location</li>
<li>Route calls to appropriate departments or personnel</li>
<li>Verify and update patient information in the system</li>
<li>Handle patient inquiries, complaints, or concerns professionally and escalate when necessary</li>
</ul>
<div> </div>
 Locations <div>
 <ul>
 <li>
Dubai, UAE </li>
 </ul>
 </div>
<div> </div>
 Requirement <div>
 <ul>
 <li>
High school diploma or equivalent required; additional education or training in healthcare administration preferred </li>
 <li>
Previous experience in a medical or customer service call center strongly preferred </li>
 </ul>
 </div>
</div>
<div> </div>

Call Center Agent - Dubai

McCone Properties

Key Responsibilities:
<ul>
<li>Customer Service: Provide exceptional customer service by answering incoming calls, addressing customer inquiries, and resolving issues promptly and professionally.</li>
<li>Inbound and Outbound Calls: Handle both inbound and outbound calls to assist customers, answer questions, and provide necessary information.</li>
<li>Product Knowledge: Maintain a thorough understanding of the company's products, services, and procedures to assist customers effectively.</li>
<li>Problem Resolution: Identify and address customer concerns, complaints, and issues, ensuring swift resolution and customer satisfaction.</li>
<li>Documentation: Accurately record and document all customer interactions and information in the CRM system.</li>
<li>Quality Assurance: Adhere to established call center procedures and quality standards to maintain a high level of service.</li>
<li>Flexibility: Be open to working scheduled shift hours to accommodate the needs of the business and ensure excellent customer service at all times.</li>
<li>Team Collaboration: Collaborate with team members, supervisors, and other departments to resolve customer issues and share best practices.</li>
<li>Adherence to Scripts and Guidelines: Follow call center scripts, procedures, and guidelines while maintaining a courteous and professional demeanor.</li>
</ul>
Requirements:
<ul>
<li>At least two years of experience in a call center agent role.</li>
<li>Excellent communication skills.</li>
<li>Candidates must be multilingual - English, Arabic, French, and/or other languages.</li>
<li>Excellent problem-solving and interpersonal skills.</li>
<li>Strong customer service orientation and problem-solving skills.</li>
<li>Ability to adapt to a flexible work schedule, including evenings and weekends.</li>
<li>Proficiency in using call center software and CRM systems.</li>
<li>High school diploma or equivalent; additional education or certifications in customer service or a related field is a plus.</li>
<li>Patience, empathy, and a customer-centric approach to service.</li>
<li>Strong attention to detail and accuracy in documenting client interactions.</li>
<li>Ability to work in a fast-paced environment and handle high call, chat, WhatsApp, and email volumes.</li>
</ul>
What We Offer:
<ul>
<li>Competitive salary.</li>
<li>Health insurance.</li>
<li>Ongoing training and professional development opportunities.</li>
<li>Collaborative and inclusive work environment.</li>
<li>Flexible work hours to accommodate your schedule.</li>
</ul>

Customer Service | Call Center Agent

Explore 902+ Call center agent in United Arab Emirates this November. Find roles across top companies and apply now to boost your career.

902 call center agent jobs IN United Arab Emirates

Call Center Agent

Call Center Agent

Call Center Agent

Call Center Agent

Call Center Agent ( Bilingual )

Call Center Agent - Dubai

Customer Service | Call Center Agent