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analyst cs experience

Girl Scouts of the USA

<div>About Us:
<p><b>
Girl Scouts of the USA</b></p><p>
Founded in 1912, Girl Scouts of the USA (GSUSA) is the preeminent leadership development organization for girls and the leading authority on their healthy development. Millions of Girl Scout alums across the country and the world have gone on to achieve incredible things and make a tremendous impact in fields ranging from public policy, medicine, journalism, and athletics to international relations, science, technology, art, and entertainment.
</p><p>As a mission-driven organization, Girl Scouts of the USA champions girls as they explore their worlds, try new things, and develop the courage, confidence, and character to make the world a better place. From stargazing during a first overnight camping trip to building robots, navigating a rocky hiking trail, working together on a community project, and learning about the importance of environmental stewardship, Girl Scouts of all backgrounds and abilities can unapologetically be themselves as they rise to meet new challenges and discover the issues that matter most to them. Along the way they learn the power of friendship, connection, and teamwork.
</p><p>Girl Scouts are doers, innovators, problem-solvers, creators, and dreamers, and the GSUSA team is here to center, support, and inspire them, working with 111 local councils across the country and USA Girl Scouts Overseas to deliver our life-changing Girl Scout Leadership Experience.</p><p>
This is a Hybrid role with in NYC Office 2 days a week.</p>
You Will:
<div>
Customer Care, part of the Council Partnership Community and reporting to the Chief Experience Officer (CXO), drives movement wide sustainable growth and health through implementation of strategic priorities in an aligned network. The team builds strong relationships and creates empowering ways of work between and among GSUSA and councils to ensure movement wide collaboration, trust and success. The team ensures GSUSA is offering excellent communications and customer service to councils, members and other customers.</div><div></div><div><b><br>
POSITION SUMMARY</b></div><div></div><div><br>
The <b>Analyst, CS Experienc</b>e is a core member of the customer care team. This position is a customer-facing role, responding to requests for assistance and responses to concerns that come in through the national 800 phone number, live chat and email to case inquiries through Salesforce and/or social media monitoring platforms, reinforcing Girl Scouts reputation as a leading brand who puts their customers' needs first. Provides general and technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation performance. The Analyst works with cross-functional teams to ensure timely, accurate, consistent response to customer inquiries, as well as leading special projects as assigned. The position is expected to be highly communicative and a team player. This position will work collaboratively to improve support escalation, effective communications and provide other customer-related services, as needed. The position reports to the Manager, CS Experience, who manages a team of customer care subject experts.</div><div></div><div><b><br>
</b></div><div><b>ESSENTIAL RESPONSIBILITIES - Primary duties of the position</b></div><div>
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.</div><div></div><div><div><br>
<ul><li>
Thorough and prompt responses to social media, phone calls, live chat, e-mail inquiries and assistance requests based on a working knowledge of GSUSA policies and positions, sensitive issues messaging, content of Knowledge, Salesforce Chatter communities, communications alerts, FAQs, official documents, webinar content, and other materials.</li></ul></div><div><br>
Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation performance. Creates and monitors cases in Salesforce Service Cloud case management system. Provides Level 1 technical support. Learn new technology quickly and thoroughly. Create tickets (phone to case and web to case) into Salesforce Service Cloud as part of the customer service interaction. Maintains own tickets, problem-solves individual customer needs, and responds within the service level agreement for the department and customer type. Supports and/or leads special projects as assigned based on subject matter expertise. Analyses and reports trends and ticket volume for potential performance improvements.<br>
<ul><li>
</li></ul></div><br>
<div><ul><li>Provides answers to customers by identifying and investigating problems, researching answers, and guiding customers through corrective steps, while maintaining a knowledgeable, professional approach to customer care. Ensures that a cooperative and supportive relationship is maintained with direct team, volunteers, Girl Scout councils, GSUSA staff members, and the public.</li></ul></div><div><br>
<ul><li>
Escalate tickets to councils and to internal GSUSA staff, when necessary. Shifts management and/or toggles tickets between council and other GSUSA queues, such as Digital Cookie, Technical, Information and Referral, and Merchandise.</li></ul></div></div><div></div><div><b><br>
Other Duties: </b>Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.</div><div><br>
</div><div><div><p><b>REQUIRED COMPETENCIES<br>
</b></p></div><br>
<div><p><b>Administrative coordination duties or may support Executive Team with confidential, administrative support; Individual Contributors who may have responsibility for projects or processes and who are still developing.</b></p></div><div><div><br>
<ul><li>
5+ years relevant experience in customer care/service in phone/chat/email/social media. Demonstrates a basic understanding of customer service concepts and exercises tact and an appropriate sense of urgency when dealing with the public.</li><li><b>
Ability to manage expectations, outstanding organizational skills, strong reading comprehension and ability to communicate results. Demonstrates excellent written and verbal communication skills.</b></li><li>
Answers questions and inquiries, problem-solves, and investigates customers&rsquo; issues while maintaining a knowledgeable, professional approach to customer care.<b> Ability to handle challenges with a smile, love to help people; strong interpersonal skills, demonstrates empathy and commitment.</b></li></ul><br>
<p></p><ul><li>
Must have strong technical skills, including Microsoft Suite, and ability to learn new applications quickly. Must learn Salesforce Service Cloud if inexperienced with the platform.</li></ul><br>
<p></p><ul><li>
Demonstrates strong problem-solving ability, including within tight timeframes and with multiple customers.<b> Ability to multi-task while meeting deadlines.</b></li></ul><br>
<p></p><ul><li>
Develops understanding of the experiences, products, and services of GSUSA. Fosters innovation by seeing opportunities, not just issues or problems.</li></ul><br>
<p></p><ul><li>
Focuses on continuous learning and development. Works effectively within a team and cooperates and contributes to team knowledge, skills, and processes.</li></ul><br>
<p></p><ul><li>
Participates in cross-functional project teams by providing basic customer information or by conducting specific tasks.</li></ul><br>
<p></p><ul><li>
Maintains knowledge of internal staff organization so tickets are escalated and followed through to the appropriate person and/or department.</li></ul><br>
<p></p><ul><li>
Manage projects such as organization-wide Functional Directory, contributes to Knowledge Base (aka Solutions in Salesforce), and handles cross-functional projects as assigned.</li></ul></div></div></div><p></p><div><div><p><b><br>
REQUIRED TECHNICAL SKILLS<br>
</b></p></div><br>
<div><p>Office 365 or similar suites</p><p><b><br>
Competency in PowerPoint or similar presentation software</b></p><p><b><br>
Competency in Microsoft Excel or similar software</b></p></div><div><div><p><b><br>
Experience with software ticketing systems such as Salesforce Service Cloud</b></p><p><br>
</p></div><p><b>Phone call management system</b></p><p><br>
Email management</p></div></div><div><b><br>
</b></div><div><div><div><p><b>REQUIRED EDUCATION AND EXPERIENCE </b><b>(i.e., degrees, certifications)</b></p></div></div><div><div><p><b><i><br>
Degree or Equivalent Experience:</i></b></p><p>
Bachelor&rsquo;s degree or equivalent experience</p></div><p><b><i><br>
Minimum Years of Experience:</i></b> Minimum of five (5) years&rsquo; experience in customer service environment</p></div></div><div></div><div><b><br>
SALARY RANGE: </b>$65,000 - $80,000</div><div>
This represents the present low and high end of the pay range for this position. Actual pay will vary based on various factors, including but not limited to experience.</div><div></div><div><b><br>
What We Offer:</b></div><div>
Girl Scouts is powered by people, and we encourage our team members to be their best selves in and out of the office. We place a high priority on flexibility and offer a competitive employee salary and benefits package that includes:</div><div></div><div><b><br>
Paid Time Off:</b></div><div>
GSUSA offers 20+ days of paid time off, 2 floating holidays, as well as 9 workplace holidays per year. GSUSA staff also enjoy a paid holiday year-end office closure between Christmas and New Year's.</div><div></div><div><b><br>
Other </b><b>Benefits</b><b>:</b></div><ul><li>
Medical and Behavioral Health Coverage</li><li><div><ul><li>
Plan options with individual and family coverage which includes wellness, hospitalization, and fertility assistance.</li><li>
Both plans include GSUSA partial subsidy of premium costs</li><li>
Dental and vision coverage</li></ul></div></li></ul><ul><li>
Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs) including Health, Dependent Care, and Limited FSA for those with Health Savings Accounts</li><li>
Company-paid life insurance</li><li>
Flexible work arrangements</li><li>
12 weeks of paid parental leave</li><li>
401(K) with company match</li><li>
Sick leave</li><li>
Short- and Long-Term Disability for salary continuation</li><li>
Health and Wellness Classes and Activities throughout the year</li><li>
Access to Employee Engagement Groups</li></ul><div></div><div><b><br>
PHYSICAL DEMANDS: </b>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.</div><div></div><div><b><br>
WORK ENVIRONMENT: </b>This job operates in a professional office environment.</div><div><b><br>
</b></div><div><b>POSITION TYPE / EXPECTED HOURS OF WORK: </b>This is a full-time position with Weekend and Holiday shift. Days and hours of work are Thursday through Monday with a 35 hour per week schedule. Evening work required as job duties demand.</div><div><b>
AAP/EEO Statement: </b>GSUSA is an equal employment opportunity employer.</div></div>

Analyst, CS Experience

BeaconFire Inc.

<div>
 <p>
  BeaconFire is based in Central NJ, specializing in Software Development, Web Development, and Business Intelligence; looking for candidates with a strong background in Software Engineering or Computer Science for a Java / Software Developer position.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Develop applications using Java 8/JEE (and higher), Angular 2+, React.js, SQL, Spring, HTML5, CSS, JavaScript and TypeScript among other tools.
  </li>
  <li>
   Write scalable, secure, maintainable code that powers our clients&rsquo; platforms.
  </li>
  <li>
   Create, deploy and maintain automated system tests.
  </li>
  <li>
   Works with Testers to understand defects opened and resolves them in a timely manner
  </li>
  <li>
   Support continuous improvement by investigating alternatives and technologies and presenting these for architectural review
  </li>
  <li>
   Collaborates effectively with other team members to accomplish shared user story and sprint goals.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Requirement:
  </strong>
 </p>
 <ul>
  <li>
   Experience in a programming language Java and JavaScript
  </li>
  <li>
   Decent understanding of the software development life cycle
  </li>
  <li>
   Basic programming skills using object-oriented programming (OOP) languages with in-depth knowledge of common APIs and data structures like Collections, Maps, lists, Sets etc.
  </li>
  <li>
   Knowledge of relational databases (e.g. SQL Server, Oracle) basic SQL query language skills
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Preferred Qualifications:
  </strong>
 </p>
 <ul>
  <li>
   Master&rsquo;s Degree in Computer Science (CS)
  </li>
  <li>
   0-1 year of practical experience in Java coding
  </li>
  <li>
   Experience using Spring, Maven, and Angular frameworks, HTML, CSS
  </li>
  <li>
   Knowledge with other contemporary Java technologies (e.g. Weblogic, RabbitMQ, Tomcat, etc.) &middot; Knowledge of JSP, J2EE, and JDBC
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Compensation:
  </strong>
  $65,000.00 to $80,000.00 /year
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   BeaconFire
  </strong>
  is an
  <strong>
   E-verified
  </strong>
  company that provides equal employment opportunities (visa sponsorship provided).
 </p>
</div>


Java Software Engineer

Metropolitan Transportation Authority

<div><p><b>Description</b><br>
</p><br>
<b>Job Information</b><br>
<br>
<b>Staff Analyst Series (Payroll Control)</b><br>
<br>
First date of posting: 10/8/2025<br>
Last date of posting: 10/29/2025<br>
Authority: OA / TA
<br>
Department: Payroll<br>
Division/Unit: Financial Operations<br>
Reports To: Manager, Payroll Control
<br>
Work Location: 2 Broadway<br>
Hours of Work: As required<br>
<br>
<b>Candidates selected for this position on the NYC Transit payroll may be placed in a competitive or non-competitive class position based on their qualifications. Qualified</b><br>
<b>candidates who are placed in a competitive class position are eligible for the 55-a Program. Please indicate in your cover letter and in the upper right corner of your</b><br>
<b>resume that you would like to be considered for the position under the 55-a Program. For detailed information regarding the 55-a Program, please visit the following link</b><br>
<b>https://www1.nyc.gov/site/dcas/employment/55-a-program.page</b><br>
<br>
<b>Compensation</b><br>
<br>
Staff Analyst I (TA): $73,571(Min) - $87,099(Max) (New Hire Rate: $63,972)<br>
Staff Analyst II (TA): $85,425 (Min) - $95,142 (Max) (New Hire Rate: $74,284)<br>
Associate Staff Analyst (TA): $96,568 (Min) - $125,031 (Max) (New Hire Rate: $83,971)<br>
<ul><li><b>TA represented by OSA</b></li></ul>
<br>
Staff Analyst I (OA): $71,203 (Min) - $84,295 (Max)<br>
Staff Analyst II (OA): $82,673(Min) - $92,077 (Max)<br>
Associate Staff Analyst (OA): $93,453 (Min) - $121,044 (Max)<br>
<ul><li><b>OA represented by TWU L 100</b></li></ul>
<br>
NOTE: TA employees must be permanent in the Staff Analyst, Associate Staff Analyst title in order to be considered, or be reachable on the Staff Analyst Series civil service list when established.
<br>
<br>
<b>Responsibilities</b><br>
<br>
This position performs the critical payroll support functions of the NYCT/MaBSTOA payroll control group in making required payroll payments to NYCT/MaBSTOA employees within agreed upon deadlines. The selected candidate will be responsible for assisting with the following functions:
<br>
<ul><li>Perform detailed analysis to verify the accuracy of eligibility files for the payment of collective bargaining agreement required special payments.
</li><li>Review and correct sick letter files using PeopleSoft queries. Submit corrected files for processing to produce sick letters and create files needed to update timekeeping systems.</li><li>
Arrange for distribution of sick letters in the mail, the posting of copies to the employees myMTAportal and the updating of the employee&rsquo;s status in the timekeeping systems.
</li><li>Determine eligibility for Essential Worker Bonus payments based on collective bargaining agreements and employment status.</li><li>
Review and process annuity payments and education funds.</li><li>
Review wage computations and other information to detect and reconcile payroll discrepancies for RWA data validation files.</li><li>
Review and confirm longevity payments.</li><li>
Review sick and lump sum payments and check reversals for all employees at NYCT.</li><li>
Assist with all check reversals and oversee W2 corrections.</li><li>
Assist in the review of biweekly high-roller reports.</li><li>
Perform other payroll duties as assigned by management.</li></ul><br>
<br>
<b>Education and Experience</b><br>
<br>
<b>Associate Staff Analyst</b><br>
1. A master&rsquo;s degree from an accredited college or university in economics, finance, accounting, business or public administration, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, urban studies, or a Juris Doctor degree from an accredited law school, and one year of satisfactory full-time professional experience in one or a combination of the following: working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration, or fiscal or economic research; in management or methods analysis, operations research, organizational research or program evaluation; in personnel or public administration, recruitment, position classification, personnel relations, labor relations, employee benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning/evaluation, or fiscal management, or in a related area; or<br>
2. A baccalaureate degree from an accredited college or university and three years of satisfactory full-time professional experience in the areas described in &quot;1&quot; above; or<br>
3. An associate degree or completion of 60 semester credits from an accredited college and five years of satisfactory full-time professional experience as described in &ldquo;1&rdquo; above; or<br>
4. A four-year high school diploma or its educational equivalent approved by a State&rsquo;s department of education or a recognized accrediting organization and seven years of satisfactory full-time professional experience as described in &ldquo;1&rdquo; above; or<br>
5. A combination of education and/or experience equivalent to &ldquo;1&rdquo;, &ldquo;2&rdquo;, &ldquo;3&rdquo;, or &ldquo;4&rdquo; above. College<br>
education may be substituted for professional experience at the rate of 30 semester credits from an accredited college for one year of experience. However, all candidates must have a high school diploma and at least one year of experience as described in &ldquo;1&rdquo; above.<br>
<br>
<b>Staff Analyst I &amp; Staff Analyst II</b><br>
<br>
1. A master&rsquo;s degree from an accredited college or university in economics, finance, accounting, business or public administration, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, or urban studies, or a Juris Doctor degree from an accredited law school; <b>or</b><br>
<br>
2. A baccalaureate degree from an accredited college or university and two years of satisfactory full-time professional experience in one or a combination of the following areas: working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration, or fiscal or economic research; in management or methods analysis, operations research, organizational research or program evaluation; in personnel or public administration, recruitment, position classification, personnel relations, labor relations, employee benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning/evaluation, or fiscal management; or in a related area; <b>or</b><br>
<br>
3. An associate degree or completion of 60 semester credits from an accredited college or university and four years of satisfactory full-time professional experience as described in &quot;2&quot; above: <b>or</b><br>
<br>
4. A four-year high school diploma or its educational equivalent and six years of satisfactory full-time professional experience as described in &quot;2&quot; above; <b>or</b><br>
<br>
5. A combination of education and/or experience equivalent to &quot;1&quot;, &quot;2&quot;, &quot;3&quot;, or &quot;4&quot; above. College education may be substituted for professional experience at the rate of 30 semester credits from an accredited college or university for one year of experience. However, all candidates must have a high school diploma.<br>
<br>
<b>Special Note:</b><br>
To be eligible for placement in Assignment Level II, individuals must have, after meeting the minimum requirements, one additional year of professional experience as described in &quot;2&quot; above.<br>
<br>
<b>Desired Skills:</b><ul><li>
Must have knowledge of MTA Payroll related computer systems, i.e, PeopleSoft</li><li>
Must have knowledge of generally accepted accounting principles</li><li>
Demonstrated proficiency in the Microsoft Office Suite or comparable applications, i.e.,</li></ul><br>
Word, Excel, PowerPoint, and Outlook.<ul><li>
Proficiency in and/or ability to learn analytical and/or quantitative skills.</li><li>
Proficiency in and/or ability to learn completing short- and long-term projects effectively and as efficiently as possible.
</li><li>Proficiency in and/or ability to learn organizational and presentation skills.</li><li>
Proficiency in and/or ability to learn communicate and interact well with external agencies.</li><li>
Proficiency in and/or ability to learn to work with all internal levels within a given organization.</li></ul><b><br>
</b><br>
<b>Other Information</b><br>
<br>
Pursuant to the New York State Public Officers Law &amp; the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the &ldquo;Commission&rdquo;).<br>
<br>
<b>Equal Employment Opportunity</b><br>
MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities. The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.</div>

Staff Analyst Series (Payroll Control)

A Better Way ABA

<div><p><b>Board Certified Behavioral Analyst (BCBA)
</b></p><p>Board Certified Behavioral Analyst (BCBA) Duties and Responsibilities:</p>
<ul>
<li>Observing patients and assessing their behavior</li>
<li>Meeting with families, teachers, or doctors to discuss the patient&rsquo;s treatment and progress and recommend ways to address behavioral issues</li>
<li>Developing individual plans to correct, maintain, or improve certain behaviors</li>
<li>Create simulated conditions where you will observe the behavior of each client</li>
<li>Formulate an appropriate treatment plan that is sensitive to clients&rsquo; cognitive, social, emotional, and sensory needs</li>
<li>Administer treatment and tailor interventions as needed</li>
<li>Suggest additional treatment by other professionals as required</li>
<li>Operate within time, financial, and other resource constraints</li>
<li>Remain abreast of changes in research on evidence-based practices</li>
<li>Advocate for the inclusion of individuals with disorders and disabilities within society</li></ul><br>
<p></p>
<p>
Board Certified Behavioral Analyst (BCBA) Qualifications and Skills:</p>
<ul>
<li>Proven work experience as a BCBA or similar role</li>
<li>Knowledge of appropriate referral procedures</li>
<li>Excellent verbal and report writing skills</li>
<li>Calm, empathic, and patient nature</li>
<li>The ability to remain composed and adherent to best practices, even when under duress</li>
<li>Relevant training and/or certifications as a BCBA</li></ul></div><p></p>

Board Certified Behavior Analyst

Alpha Net Consulting LLC

<p><b>Role:</b> Marketing Business Analyst</p><p><b>Location:</b> New York (Hybrid &ndash; 3 days/week onsite)</p><p><b>Job Summary</b></p><p>We are seeking a <b>strategic and detail-oriented Marketing Technology Business Analyst</b> (8&ndash;10 years experience) to support digital transformation initiatives across marketing platforms. The ideal candidate has strong analytical and Martech skills, with hands-on exposure to campaign management, analytics, personalization, and customer data platforms.</p><p><b>Key ResponsibilitiesRequirements Gathering &amp; Analysis</b></p><ul><li>Understand and define complex business problems and opportunities within marketing ecosystems.</li><li>Collaborate with marketing, product, and technology teams to collect and document business requirements for Martech solutions.</li><li>Analyze marketing workflows and translate them into functional and technical specifications.</li><li>Define data flows, integration points, and dependencies across systems (CRM, CMS, CDP, Analytics, etc.).</li></ul><p><b>Marketing Technology Expertise</b></p><ul><li>Work across a broad Martech stack including campaign management, personalization, analytics, and automation tools.</li><li>Understand customer journeys, segmentation, targeting, and marketing operations.</li><li>Support platform evaluations, capability assessments, and solution recommendations.</li></ul><p><b>Solution Design &amp; Delivery Support</b></p><ul><li>Partner with architects and developers to ensure business goals align with technical feasibility.</li><li>Participate in sprint planning, design reviews, and UAT.</li><li>Create wireframes, process flows, and detailed documentation for implementation.</li></ul><p><b>Stakeholder Engagement &amp; Communication</b></p><ul><li>Act as a bridge between Marketing, IT, and vendor teams.</li><li>Facilitate workshops, demos, and feedback sessions.</li><li>Provide progress updates, risk assessments, and dependency tracking.</li></ul><p><b>Required Qualifications</b></p><ul><li>8&ndash;10 years of experience as a <b>Business Analyst</b> (preferably in Marketing Technology or Digital Transformation).</li><li>Strong understanding of <b>Martech platforms, data models, and campaign operations</b>.</li><li>Experience managing requirements across cross-functional teams.</li><li>Knowledge of digital marketing tools (<b>SEO, SEM, email marketing, PPC, display advertising, etc.</b>)</li><li>Familiarity with content strategy, social media, and UX/UI in marketing funnels.</li><li>Strong analytical, documentation, and communication skills.</li><li>Understanding of web analytics and KPIs (bounce rate, CPA, CPC, average time on site, etc.).</li><li>Working knowledge of <b>Agile/Scrum</b> frameworks and tools (<b>Jira, Confluence</b>).</li></ul><p><b>Preferred Qualifications</b></p><ul><li>Experience in <b>Insurance</b> or other <b>regulated industries</b>.</li><li>Exposure to platforms like <b>Adobe Experience Cloud</b>, <b>Salesforce Marketing Cloud</b>, <b>Google Analytics</b>, or <b>Customer Data Platforms (CDPs)</b>.</li><li>Understanding of <b>data privacy laws</b> (GDPR, CCPA) and compliance requirements.</li></ul><p>Job Type: Contract</p><p>Pay: $37.27 - $60.00 per hour</p><p>Work Location: In person</p>

Marketing Business Analyst (only W2)

GrandLife Hotels

<p><b>Role Overview:</b></p><p><i>Reports to: GLH Director of Revenue</i></p><p>Provides analytical, tactical and systems&#8209;support to implement revenue strategies at the Roxy Hotel. Works closely with Reservations, Sales and Marketing to ensure proper execution of rates and accurate distribution. This is a hands&#8209;on, data&#8209;driven role rather than a strategic leadership position.</p><p>The Revenue Analyst is responsible for executing the rate strategy, maintaining distribution systems and compiling market intelligence to support the Roxy Hotel&rsquo;s revenue goals. The analyst will upload rates in all channels, manage rate&#8209;loading for RFPs, monitor OTA content and parity and produce regular performance reports. The role provides analytical support to the Director of Revenue and collaborates with the Reservations Manager to ensure data accuracy and process consistency across GLH.</p><p><i>Relationship to Director of Revenue</i></p><ul><li>The Revenue Analyst executes property&#8209;specific rate management and reporting tasks as directed by the Director of Revenue, who remains responsible for cross&#8209;property strategy, budgeting and ownership communication.</li><li>The analyst supports Sales &amp; Marketing with tactical data and rate loading but does not set overarching strategy.</li><li>Leads no direct reports but works closely with the Reservations Manager and assists in training where appropriate.</li></ul><p><b>Key responsibilities</b></p><ul><li>Rate implementation &amp; systems management</li><li>Load and maintain daily/seasonal rates across CRS, GDS, OTA extranets and brand systems, ensuring rate accuracy, parity and promotional alignment.</li><li>Execute RFP rate loading and ensure negotiated corporate rates are available and visible in all relevant channels.</li><li>Support the Director of Revenue in implementing rate strategies (e.g., length&#8209;of&#8209;stay controls, package pricing, bar rates) as communicated.</li><li>Distribution &amp; channel monitoring</li><li>Monitor OTAs and third&#8209;party channels for content accuracy, rate parity and availability; liaise with market managers to address discrepancies.</li><li>Ensure Roxy Hotel&rsquo;s listings on brand.com, GDS and OTAs reflect current offers, photography and descriptive content.</li><li>Support meta&#8209;search optimization and ensure property information is up to date across digital platforms.</li><li>Reporting &amp; analysis</li><li>Compile and analyses monthly market data (STR/CoStar, booking pace, comp&#8209;set performance) to identify trends and opportunities.</li><li>Produce daily pick&#8209;up reports, weekly forecasting summaries and month&#8209;end performance packages with actionable insights.</li><li>Assist with the preparation of GLH projections and revenue meeting decks.</li><li>Cross&#8209;department collaboration</li><li>Work with the Reservations Manager on system clean&#8209;ups, rate code maintenance and call&#8209;center upselling initiatives.</li><li>Provide data and analysis to Sales for group displacement calculations, RFP responses and contract renewals.</li><li>Coordinate with Marketing to align digital promotions, ensure SEO/SEM content is current and to evaluate the effectiveness of campaigns.</li><li>Operational support</li><li>Audit rate loading processes, shop competitors and conduct test bookings to ensure systems integrity.</li><li>Maintain rate tables and ensure compliance with brand and market standards.</li><li>Participate in weekly revenue, sales and GRC meetings, presenting data and offering tactical recommendations.</li></ul><p><b>Qualifications</b></p><ul><li>2&ndash;4&#8239;years of revenue management or distribution experience, preferably in a hospitality environment.</li><li>Strong proficiency with CRS and distribution platforms (e.g., Opera Cloud, Duetto, hotelier); solid knowledge of GDS and OTA extranets.</li><li>Advanced Excel skills; comfort with data analysis and report generation.</li><li>Good communication skills and the ability to collaborate with Sales, Marketing and Reservations teams.</li><li>Detail&#8209;oriented and organized, with the ability to execute tasks accurately and on time.</li></ul><p>Job Type: Full-time</p><p>Pay: $85,000.00 per year</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Flexible spending account</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Work Location: In person</p>

Hotel Revenue Analyst @ The Roxy Hotel

<div><p><b>Description</b><br>
</p><br>
<br>
<p>JOB INFORMATION</p><p>
Resume Due Date: October 22, 2025</p><p>
Functional Job Title: System Sweeps Analyst - Non-Tolling Systems</p><p></p><p><br>
Department/Division: Tolling Operations / Roadside Tolling Operations</p><p>
Work Location: Randall&rsquo;s Island</p><p></p><p>
This position is eligible for telework which is currently one day per week. New hires are eligible to apply 30 days after their effective date of hire.</p><p></p><p><br>
COMPENSATION</p><p>
Earnings Potential: $63,759 - $79,699</p><p>
Overtime Eligibility: Not eligible for paid overtime in accordance with FLSA
</p><p>RESPONSIBILITIES</p><p>
Under the direction of the Manager, Non-Tolling Systems, the System Sweeps Analyst is responsible for remotely verifying and ensuring the performance and integrity of TBTA&rsquo;s non-toll collection systems. This position plays a critical role in safeguarding B&amp;T&rsquo;s $2B annual revenue stream by protecting system accuracy, ensuring contractor compliance with contractually mandated performance standards, and proactively identifying issues before they impact operations. The Analyst provides continuous system monitoring, supports certification of operational events, and contributes to performance reporting and process improvements. Key systems include Weight-In-Motion (WIM), Work Zone Speed Enforcement (WZSE), Revenue Recovery Service (RRS), and related non-tolling initiatives.</p><p>
QUALIFICATIONS
</p><p>Baccalaureate degree from an accredited college in business, technology, engineering or another related field.</p><p>
Additional years of experience can be substituted in lieu of education</p><p>
Two (2) years of relevant finance/ auditing, technical experience, or tolling and Intelligent Transportation Systems experience or related field</p><p>
Proficiency in Microsoft Office Suite of applications, particularly Excel</p><p>
The ability to maintain focus when performing repetitive auditing tasks.
</p><p>General understanding of audit and QA procedures.
</p><p>Demonstrate accountability by taking ownership of monitoring results, certifications, and issue reporting to safeguard revenue and compliance.</p><p>
Apply strong attention to detail when reviewing and certifying system data to ensure accuracy and reliability.</p><p>
Work collaboratively with managers, contractors, and stakeholders to resolve issues and strengthen performance.</p><p>
Use critical thinking to evaluate data objectively and develop effective recommendations.</p><p>
Maintain the highest standards of confidentiality and integrity when handling sensitive system and revenue information.</p><p>
Identify performance gaps early and drives continuous improvement through proactive recommendations and initiatives.</p><p><br>
PREFERRED QUALIFICATIONS</p><p>
Experience with toll collection systems, auditing, technical experience, inspections or facility sweeps</p><p>
Knowledge of or experience with performance measurement roles</p><p>
Effective research, analytical, writing abilities and communication skills</p><p>
Knowledge of computer software and hardware systems and their application in an operating environment</p><p>
Knowledge and understanding of toll collection systems.</p><p>
Microsoft Power Apps, Power BI or other reporting tools like Tableau.</p><p>
NYS Driver's License.</p><p></p><p><br>
OTHER INFORMATION</p><p>
MTA Bridges and Tunnels is governed by the Civil Service Rules and Regulations administered by the Department of Citywide Administrative Services (DCAS).
</p><p>Also, pursuant to the New York State Public Officers Law &amp; the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the &ldquo;Commission&rdquo;).
</p><p>HOW TO APPLY</p><p>
MTA employees must apply via My MTA Portal. You can submit an online application by logging into My MTA Portal, clicking the My Job Search ribbon, and selecting the &ldquo;Careers&rdquo; link.</p><p>
Logging in through My MTA Portal will link your BSC ID number to your job application to identify you as an internal applicant.</p><p>
QUAL EMPLOYMENT OPPORTUNITY</p><p>
MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.<br>
The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.</p></div><p></p>

System Sweeps Analyst_Non Toll Collection Systems

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