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customer support engineer Jobs in Istanbul

customer support engineer

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technical support engineer Jobs in Istanbul

technical support engineer

(sr) application engineer Jobs in Istanbul

(sr) application engineer

application support engineer

Yazara

<div>
 <p>
  Yazara, a Global Payments (NYSE: GPN) company headquartered in New York, is a software development company that offers a state-of-the-art SoftPOS solution and payment acceptance suite designed to transform smartphones and tablets into POS terminals. Using Yazara&rsquo;s leading technology, merchants of all sizes can use mobile devices to securely accept EMV payments from contactless cards, mobile wallets, and wearables.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Description
  </strong>
 </p>
 <ul>
  <li>
   As 2nd level support, handling customer demand (configuration level bugs, service, and information requests) which do not require code change.
  </li>
  <li>
   Delivering support team related work items during implementation phase of the project.
  </li>
  <li>
   Providing application support to customers for general and merchant related issues by remote connection or telephone.
  </li>
  <li>
   For customer demands which required 3rd level support, supporting the process during requirement clarification, testing/verifying and submission of the solution.
  </li>
  <li>
   Providing 2nd level support, for incidents on the services under responsibility of the team.
  </li>
  <li>
   Executing manual/scripted tests before/during and after deployments of the applications.
  </li>
  <li>
   Plan and prioritize work in accordance to Service Level Agreements.
  </li>
  <li>
   Working together with the teammates and customers to define recurring issues to classify as problem, finding root-causes and permanent solutions.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Necessary Skills and Experiences
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s Degree in Computer, Electrical &amp; Electronics or Industry Engineering, MIS or other relevant departments of universities
  </li>
  <li>
   Familiarity with software development and support processes.
  </li>
  <li>
   Fluent in English (written, spoken - upper intermediate).
  </li>
  <li>
   Familiarity Linux and/or Windows server and shell scripting languages.
  </li>
  <li>
   Database (Oracle, Postgre SQL, SQL Server or others) knowhow.
  </li>
  <li>
   Familiarity with ITSM ticketing tools (Jira or others).
  </li>
  <li>
   Able to work under pressure and meet deadlines.
  </li>
  <li>
   Team player, ability to work in a part of an Application Support Team.
  </li>
  <li>
   Strong analytical mindset, problem solving and strong communication skills.
  </li>
  <li>
   Strong responsibility and ownership attitude, customer(service) oriented mindset is a must.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Nice to Have:
  </strong>
 </p>
 <ul>
  <li>
   Credit card and payment system knowledge is a big plus.
  </li>
  <li>
   ITSM knowledge, ITIL certification.
  </li>
  <li>
   Experience working in DevOps and Agile culture.
  </li>
  <li>
   Familiarity with deployment methods with CI/CD tools, experience in software configuration and release management.
  </li>
  <li>
   Hands-on experience on software development (Java, .NET) or shell scripting.
  </li>
  <li>
   Know-how in web service integration.
  </li>
  <li>
   Experience in working with global customers or working in a global organization.
  </li>
  <li>
   Seniority Level
  </li>
  <li>
   Associate
  </li>
  <li>
   Industry
  </li>
  <li>
   IT Services and IT Consulting
  </li>
  <li>
   Employment Type
  </li>
  <li>
   Full-time
  </li>
  <li>
   Job Functions
  </li>
  <li>
   Information Technology
  </li>
  <li>
   Finance
  </li>
  <li>
   Skills
  </li>
  <li>
   Jira
  </li>
  <li>
   Customer Support
  </li>
  <li>
   L2/L3 protocols
  </li>
  <li>
   Continuous Integration and Continuous Delivery (CI/CD)
  </li>
  <li>
   ITIL
  </li>
  <li>
   Application Support
  </li>
  <li>
   Databases
  </li>
  <li>
   Technical Support
  </li>
  <li>
   Customer Relationship M
  </li>
 </ul>
 <p>
 </p>
</div>


Application Support Engineer

Turk Telekom

<div>
 <p>
  <strong>
   Birlikte Ke&scedil;fediyor, Birlikte D&ouml;n&uuml;&scedil;t&uuml;r&uuml;yoruz!
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  T&uuml;rkiye&rsquo;nin dijital d&ouml;n&uuml;&scedil;&uuml;m&uuml;ne liderlik eden T&uuml;rk Telekom&rsquo;da kariyer; &uuml;lkemizin dijital gelece&gbreve;ine katk&inodot; sundu&gbreve;unuz ve merak&inodot;n&inodot;zla geli&scedil;ti&gbreve;iniz &ouml;zel bir yolculuktur.
 </p>
 <p>
  5G ileri ba&gbreve;lant&inodot; teknolojileri ve yeni nesil dijital teknolojilerle T&uuml;rkiye&rsquo;nin d&ouml;rt bir yan&inodot;nda milyonlarca insan&inodot;n hayat&inodot;n&inodot; d&ouml;n&uuml;&scedil;t&uuml;rmek i&ccedil;in en g&uuml;&ccedil;l&uuml; altyap&inodot;y&inodot; in&scedil;a ediyor; bu sorumlulu&gbreve;u milli bir g&ouml;rev bilinciyle ta&scedil;&inodot;yoruz. Att&inodot;&gbreve;&inodot;m&inodot;z her ad&inodot;m sadece bug&uuml;n&uuml; de&gbreve;il, yar&inodot;nlar&inodot;n T&uuml;rkiye&rsquo;sini de &scedil;ekillendiriyor. Sizde yenilik&ccedil;i fikirlerinizle teknolojiye y&ouml;n vererek gelece&gbreve;i ilhama d&ouml;n&uuml;&scedil;t&uuml;rme yolculu&gbreve;una kat&inodot;labilirsiniz.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Bu Rolde Sizi Neler Bekliyor?
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  &Uuml;lkemizin dijital gelece&gbreve;ini yenilik&ccedil;i teknolojilerle de&gbreve;ere d&ouml;n&uuml;&scedil;t&uuml;r&uuml;rken sadece s&uuml;re&ccedil;ler &uuml;zerine de&gbreve;il, birlikte geli&scedil;tirdi&gbreve;imiz fikirlerle b&uuml;y&uuml;mek ve yenilikleri hayata ge&ccedil;irmek &uuml;zerine &ccedil;al&inodot;&scedil;&inodot;yoruz.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Bu kapsamda; BT Operasyon Direkt&ouml;rl&uuml;&gbreve;&uuml; Kurumsal Uygulamalar ve
  <strong>
   Bireysel Cihaz Operasyonlar&inodot; M&uuml;d&uuml;rl&uuml;&gbreve;&uuml;'m&uuml;zde
  </strong>
  g&ouml;rev alacak
  <strong>
   Uygulama Operasyon Uzman&inodot;
  </strong>
  , kurumumuzun kritik uygulama altyap&inodot;lar&inodot;n&inodot; y&ouml;netecek ve i&scedil; s&uuml;reklili&gbreve;ini sa&gbreve;layacakt&inodot;r.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Bu pozisyonda g&ouml;rev alan ki&scedil;i; WebLogic, IIS, Oracle SQL, Windows/Linux sunucular&inodot; ve OpenShift platformu &uuml;zerinde operasyonel faaliyetleri y&uuml;r&uuml;tecek, uygulama da&gbreve;&inodot;t&inodot;m ve s&uuml;r&uuml;m ge&ccedil;i&scedil; s&uuml;re&ccedil;lerine destek olacak, sistemlerin performans ve g&uuml;venilirli&gbreve;ini takip ederek olas&inodot; sorunlara proaktif &ccedil;&ouml;z&uuml;mler &uuml;retecektir.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    &Idot;&scedil; Tan&inodot;m&inodot; :
   </u>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Uygulama ve web sunucular&inodot;n&inodot;n (WebLogic, IIS vb.) kurulumu, konfig&uuml;rasyonu ve versiyon g&uuml;ncellemelerini yapmak ve g&uuml;nl&uuml;k operasyonlar&inodot;n&inodot; y&ouml;netmek
  </li>
  <li>
   OpenShift ortam&inodot;nda uygulama devreye al&inodot;m s&uuml;re&ccedil;lerinin y&uuml;r&uuml;tmek, izleme ve sorun giderme faaliyetlerini ger&ccedil;ekle&scedil;tirmek
  </li>
  <li>
   Oracle ve MS SQL sql veritabanlar&inodot; &uuml;zerinde veri inceleme, g&uuml;ncelleme i&scedil;lemleri ve sorgu optimizasyon faaliyetlerini ger&ccedil;ekle&scedil;tirmek ve rapor ihtiya&ccedil;lar&inodot;n&inodot;n kar&scedil;&inodot;lamak
  </li>
  <li>
   Windows ve Linux sunucular &uuml;zerinde uygulama operasyonlar&inodot;n&inodot; ger&ccedil;ekle&scedil;tirmek, log analizi yapmak ve sorunlar&inodot; &ccedil;&ouml;z&uuml;lmek
  </li>
  <li>
   Uygulama performans&inodot;n&inodot; takip etmek, tespit edilen sorunlar i&ccedil;in k&ouml;k neden analizi yapmak ve kal&inodot;c&inodot; &ccedil;&ouml;z&uuml;mler geli&scedil;tirmek
  </li>
  <li>
   Olay (incident), problem ve de&gbreve;i&scedil;iklik (change) y&ouml;netim s&uuml;re&ccedil;lerine katk&inodot;da bulunmak
  </li>
  <li>
   Yedekleme, kurtarma ve y&uuml;ksek eri&scedil;ilebilirlik (HA) &ccedil;&ouml;z&uuml;mlerini operasyonel olarak takip etmek
  </li>
  <li>
   &Idot;zleme ara&ccedil;lar&inodot; (Appdynamics,Nagios, Zabbix, Grafana vb.) &uuml;zerinden sistemlerin s&uuml;rekli takibini sa&gbreve;lamak, proaktif &ouml;nlemler almak
  </li>
  <li>
   Operasyonel s&uuml;re&ccedil;lerde otomasyon geli&scedil;tirmek (&ouml;r. script yazma, Ansible/Jenkins entegrasyonu)
  </li>
  <li>
   Geli&scedil;tirme ekipleriyle yak&inodot;n &ccedil;al&inodot;&scedil;arak uygulamalar&inodot;n canl&inodot;ya al&inodot;nmas&inodot; s&uuml;recine destek vermek
  </li>
  <li>
   Dok&uuml;mantasyon haz&inodot;rlamak ve operasyonel s&uuml;re&ccedil;lerin standartlara uygun y&uuml;r&uuml;t&uuml;lmesini sa&gbreve;lamak
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Genel Nitelikler :
   </u>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   &Uuml;niversitelerin &ouml;rg&uuml;n &ouml;&gbreve;retim veren 4 y&inodot;ll&inodot;k b&ouml;l&uuml;mlerinden mezun (Bilgisayar veya Elektrik ve Elektronik M&uuml;hendisli&gbreve;i veya e&scedil;de&gbreve;eri),
  </li>
  <li>
   En az 3 y&inodot;ll&inodot;k L2 seviye operasyon deneyimine sahip,
  </li>
  <li>
   Weblogic ve IIS uygulama sunucular&inodot; konusunda bilgi ve deneyim sahibi
  </li>
  <li>
   Oracle SQL veritaban&inodot; &uuml;zerinde deneyim (sorgu yazma, tuning)
  </li>
  <li>
   Linux / Unix / Shell Script deneyimi ve bilgisine sahip
  </li>
  <li>
   Temel a&gbreve; bilgisine sahip (TCP/IP, DNS, DHCP, VPN vb.)
  </li>
  <li>
   Tercihen Openshift veya benzeri container platformlar hakk&inodot;nda bilgi sahibi
  </li>
  <li>
   Problem &ccedil;&ouml;zme ve analitik d&uuml;&scedil;&uuml;nme becerisi y&uuml;ksek
  </li>
  <li>
   Tak&inodot;m &ccedil;al&inodot;&scedil;mas&inodot;na yatk&inodot;n, ileti&scedil;im becerileri g&uuml;&ccedil;l&uuml;
  </li>
  <li>
   Tercihen ITIL s&uuml;re&ccedil;leri konusunda bilgi sahibi
  </li>
  <li>
   G&uuml;&ccedil;l&uuml; analitik d&uuml;&scedil;&uuml;nce ve prosed&uuml;r bilgisine sahip,
  </li>
  <li>
   Esnek &ccedil;al&inodot;&scedil;ma saatlerine uyum sa&gbreve;layabilecek,
  </li>
  <li>
   Profesyonel ileti&scedil;im becerileri olan,
  </li>
  <li>
   Yeni &ccedil;&ouml;z&uuml;mler geli&scedil;tirme, sorun giderme ve problem analizinde yetkin,
  </li>
  <li>
   &Idot;yi derecede &Idot;ngilizce bilgisine sahip.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Bu Yolculukta Size Ne Sunuyoruz?
  </strong>
 </p>
 <p>
  &Ccedil;al&inodot;&scedil;ma arkada&scedil;lar&inodot;m&inodot;z&inodot;n geli&scedil;imini ve iyi ya&scedil;am&inodot;n&inodot; destekleyen g&uuml;&ccedil;l&uuml; bir &ccedil;al&inodot;&scedil;ma deneyimi sunuyoruz.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   &Ouml;&gbreve;renme ve geli&scedil;im olanaklar&inodot;:
  </strong>
  S&uuml;rekli &ouml;&gbreve;renmenin te&scedil;vik edildi&gbreve;i, geli&scedil;imin teknolojiyle desteklendi&gbreve;i kapsaml&inodot; e&gbreve;itim programlar&inodot;; &ccedil;e&scedil;itlendirilmi&scedil; geli&scedil;im f&inodot;rsatlar&inodot; ve yenilik&ccedil;i projelerle kendinizi ke&scedil;fedip geli&scedil;ece&gbreve;iniz bir &ouml;&gbreve;renme k&uuml;lt&uuml;r&uuml;.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Yenilik&ccedil;i ve kapsay&inodot;c&inodot; i&scedil; k&uuml;lt&uuml;r&uuml;:
  </strong>
  Hibrit &ccedil;al&inodot;&scedil;ma modeli, &ccedil;e&scedil;itlendirilmi&scedil; yan haklar, esnek uygulamalar ve herkesin kendini de&gbreve;erli hissetti&gbreve;i kapsay&inodot;c&inodot; bir &ccedil;al&inodot;&scedil;ma anlay&inodot;&scedil;&inodot;.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   &Idot;yi ya&scedil;am destekleri:
  </strong>
  Sa&gbreve;l&inodot;k sigortas&inodot;, hayat sigortas&inodot;, ferdi kaza sigortas&inodot; se&ccedil;enekleriyle sa&gbreve;l&inodot;&gbreve;&inodot;n&inodot;z&inodot; ve g&uuml;venli&gbreve;inizi &ouml;nemseyen; &ccedil;al&inodot;&scedil;an esenli&gbreve;i programlar&inodot;yla ya&scedil;am kalitenizi art&inodot;ran bir &ccedil;al&inodot;&scedil;ma ortam&inodot;.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   G&uuml;&ccedil;l&uuml; bir topluluk:
  </strong>
  T&uuml;rkiye&rsquo;nin d&ouml;rt bir yan&inodot;nda ilham veren, birbirini destekleyen ekip arkada&scedil;lar&inodot; ve anlam yaratan projelerle g&uuml;&ccedil;lenen bir tak&inodot;m ruhu.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Birlikte de&gbreve;er &uuml;retme f&inodot;rsat&inodot;:
  </strong>
  G&uuml;&ccedil;l&uuml; bir ekibin par&ccedil;as&inodot; olarak gelece&gbreve;i bug&uuml;nden &scedil;ekillendirme imkan&inodot;.
 </p>
 <p>
  <br/>
 </p>
 <p>
  E&gbreve;er siz de merak&inodot;n&inodot;zla
  <strong>
   ke&scedil;federek, d&ouml;n&uuml;&scedil;t&uuml;rerek ve ilham vererek anlam dolu bir kariyer
  </strong>
  yolculu&gbreve;una &ccedil;&inodot;kmak ve g&uuml;&ccedil;l&uuml; bir ekibin par&ccedil;as&inodot; olmak istiyorsan&inodot;z
  <strong>
   bize kat&inodot;l&inodot;n.
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <u>
   &Ccedil;al&inodot;&scedil;an aday ayd&inodot;nlatma metnimiz i&ccedil;in:
  </u>
 </p>
 <p>
  <strong>
   https://turktelekomkariyer.com.tr/yasal-politikalar/aydinlatma-metni/
  </strong>
 </p>
 <p>
 </p>
</div>


IT L2 Seviye Uygulama Operasyon Uzmanı  (Kurumsal Uygulamalar)

Halton Türkiye

<div>
 <p>
  <strong>
   Purpose of the Job
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <span>
   Project Engineer will be responsible for the technical support of Halton Air Filtration and Energy Efficiency products in Turkey and Caucasus region. Travelling around subject region is necessary especially for field supervision.
  </span>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Main duties include:
  </strong>
 </p>
 <p>
  &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
  <span>
   Ensure the proper installation and commissioning of Halton products in complience with the Halton standarts
  </span>
 </p>
 <p>
  &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
  <span>
   Ensure the compliance of the engineering delivrables according to Halton and customer requirements
  </span>
 </p>
 <p>
  &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
  <span>
   Constant training and mentoring of Halton service partners
  </span>
 </p>
 <p>
  &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
  <span>
   Handling and liaising warranty claims and customer technical requests
  </span>
 </p>
 <p>
  &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
  <span>
   Actively work with the sales organization to drive the sales business growth and profitability with superb customer satisfaction and safety record.
  </span>
 </p>
 <p>
 </p>
 <p>
  <strong>
  </strong>
  <strong>
   <u>
    Requirements
   </u>
  </strong>
 </p>
 <ul>
  <li>
   <span>
    At least 2 years of Field service, project engineering, customer facing experience
   </span>
  </li>
  <li>
   <span>
    Experience in the fields of technical support. Ideally, the candidate has experience and knowledge in servicing of ventilation systems
   </span>
  </li>
  <li>
   <span>
    Ability to engage with customers on technical areas, exploring ways to resolve issues.
   </span>
  </li>
  <li>
   <span>
    Able to work independently and is willing to get &ldquo;hands-on&rdquo; as and when required.
   </span>
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Qualifications
   </u>
  </strong>
 </p>
 <ul>
  <li>
   <span>
    Bachelor&rsquo;s in engineering (prefer mechanical or mechatronics engineer)
   </span>
  </li>
  <li>
   <span>
    Technical knowledge/application of HVAC systems
   </span>
  </li>
  <li>
   <span>
    Ability to grasp technical and customer issues and turn into business actions
   </span>
  </li>
  <li>
   <span>
    Behavioural Competencies Required
   </span>
  </li>
  <li>
   <span>
    Excellent customer understanding and Ability to Develop long term relations and growth plans
   </span>
  </li>
  <li>
   <span>
    Effectively cooperates with Sales
   </span>
  </li>
  <li>
   <span>
    Results oriented
   </span>
  </li>
  <li>
   <span>
    Customer relationship and development skills
   </span>
  </li>
  <li>
   <span>
    Good level of written and spoken English.
   </span>
  </li>
 </ul>
 <p>
  <br/>
 </p>
</div>


Proje Mühendisi

Yazaki

<div></div><div><div><div><div><div><div><div><h1 class="jobSectionHeader"><b>Material Planning Engineer
</b></h1></div></div></div></div><div><div><div><div><p><b>Join Yazaki. Connect to the future.</b></p><br>
<p></p>
<p><b>
Country</b>: T&uuml;rkiye (TR)<br>
<b>City</b>: Sakarya<br>
<b>Worksite / Location</b>: Logistics Hub Istanbul</p><br>
<p></p>
<p><b>
Job Function</b>: EDS_Logistics<br>
<b>Job Discipline</b>:
<br>
<b>Job Family</b>: Operational Logistics</p><br>
<p></p>
<p>
Founded in 1929, Yazaki is a Japanese full systems supplier of wire harness, electrical, data products and solutions enabling vehicle electrification, connectivity, and autonomy integration. More than 235,000 committed and highly motivated employees in 45 countries make us one of the most successful international automotive suppliers. Join a family-owned company committed to being environmentally friendly in every aspect of its business, contributing to society, and inspiring trust. To strengthen our team, we are looking for a Material Planning Engineer in our plant in [[location]].</p><div>
<p>
Material Planning Engineer</p>
<p>
 We are looking for an &ldquo;Material Planning Engineer&rdquo; to be member of our new Logistics Hub Organization based in Kurtkoy Istanbul.</p><br>
<p></p>
<p>
Key Responsibilities:</p>
<ul>
<li>Planning, ordering and procurement of raw material</li>
<li>Following inventory levels according to business targets</li>
<li>Managing stock levels of critical components</li>
<li>Managing the obsolete materials</li>
<li>Developing strong relationships with suppliers and improve supplier capability</li>
<li>Having responsibility to implement material planning processes of new projects</li>
</ul>
<p> Qualifications:</p>
<ul>
<li>Has a Bachelor's Degree from related departments (industrial engineering, business management etc.)</li>
<li>Has an excellent command of written and spoken English</li>
<li>Has minimum 2 years of previous experience in material planning</li>
<li>Will be able to reside in Istanbul Anatolian Side,</li>
<li>Good command of MS Office programs</li>
<li>Advance SAP knowledge</li>
<li>No military obligation for male candidates</li>
</ul>
</div><p>At Yazaki, we are committed to providing equal employment opportunities for everyone which extends to all aspects of the employment relationship.</p><br>
<p></p>
<p>We are looking forward to receiving your application and to get to know you. Please apply by clicking the 'Apply Now' button. We wish you all the success in your application!</p><br>
<p></p>
<p>Ps. Didn't find what you are looking for?<br>
Take a look at our careers page! Be careful though, you might find your next dream job.</p></div></div></div></div></div></div></div><p></p>

Material Planning Engineer

Mavenir

<div>
 <p>
  Mavenir is building the future of networks and pioneering advanced technology, focusing on the vision of a single, software-based automated network that runs on any cloud. As the industry's only end-to-end, cloud-native network software provider, Mavenir is transforming the way the world connects, accelerating software network transformation for 250+ Communications Service Providers in over 120 countries, which serve more than 50% of the world&rsquo;s subscribers.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Overview Of Business Area and Purpose of Role
  </strong>
 </p>
 <p>
  The Support Engineer will work within the APAC Operations Team.
 </p>
 <p>
  The purpose of this role is to provide focused technical expertise to APAC Customers and Operations teams on Mavenir-delivered products and deployments. It will provide the technical interface to other teams, both external and within the organization. It will also ensure an effective flow of information between the teams within operations and facilitate knowledge transfer.
 </p>
 <p>
  The engineer will be able to assimilate new concepts quickly and be prepared to work in situations where they are learning as they work. They must be good at dealing with peers, other teams within the Mavenir organization, and the customer&rsquo;s technical staff (including good customer-facing hard and soft skills).
 </p>
 <p>
  The engineer will need to be able to work under pressure to complete work to tight time constraints or meet the needs of the customer. Also needs to be able to understand the business context of the project being delivered.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Duties and Responsibilities
  </strong>
 </p>
 <p>
  <strong>
   <em>
    Technical Support:
   </em>
  </strong>
 </p>
 <ul>
  <li>
   Build up a strong R&amp;D and Global support team relationship and act as the key Support to R&amp;D and Global support interface
  </li>
  <li>
   Collaborating with the customer's technical staff to diagnose and troubleshoot software issues. This may involve code review, configuration analysis, and application troubleshooting. Following resolution, providing support to the customer during their testing of the fix. This could include running designated functional tests or regression tests
  </li>
  <li>
   Build up your technical knowledge and be able to investigate the issues thoroughly before escalating to R&amp;D
  </li>
  <li>
   Use the provided test tools to capture and investigate the logs required by R&amp;D/GPS teams
  </li>
  <li>
   Communicating with customers to establish details of problems/requirements
  </li>
  <li>
   Investigating and resolving customer problems within the contracted SLAs
  </li>
  <li>
   Working with other teams in the company to resolve technical problems
  </li>
  <li>
   Producing system documentation for the customer and support team
  </li>
  <li>
   Updating the call tracking system, providing status updates and action plans, and providing customer resolution reports for issues
  </li>
  <li>
   Provide technical support to the internal R&amp;D teams during solution design, implementation, and testing phases
  </li>
  <li>
   Provide technical support to APAC delivery and support teams
  </li>
 </ul>
 <p>
  <strong>
   <em>
    Internal Training:
   </em>
  </strong>
 </p>
 <ul>
  <li>
   Coaching internal teams on the technical details and capabilities of the products and end-to-end solutions
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <em>
    Quality:
   </em>
  </strong>
 </p>
 <ul>
  <li>
   Review and update of technical aspects of the quality system to ensure information is correct and up to date
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications &amp; Experience
  </strong>
 </p>
 <ul>
  <li>
   Solid experience working with Linux. Red Hat, VMware, or such platforms
  </li>
  <li>
   Linux System Administration skills
  </li>
  <li>
   Experience in installing, upgrading, and configuring hardware and software
  </li>
  <li>
   Solid experience of mobile networks
  </li>
  <li>
   Good understanding of software engineering principles
  </li>
  <li>
   Good understanding of the SIP protocol
  </li>
  <li>
   Experience working with HP, Red hat, or such platforms
  </li>
  <li>
   Experience working with IP networks, good understanding of network concepts
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Skills and Competencies
  </strong>
 </p>
 <ul>
  <li>
   Can do/will do attitude
  </li>
  <li>
   Methodical problem-solving skills
  </li>
  <li>
   Good verbal and written communication skills, both face-to-face and remotely, with people for whom English is not their first language
  </li>
  <li>
   Able to work from customer premises and able to work remotely with internal teams
  </li>
  <li>
   Able to assimilate technical information quickly and apply it to a given situation
  </li>
  <li>
   Shows initiative and is able to make appropriate decisions
  </li>
  <li>
   Good planning and organizational skills &ndash; able to multitask
  </li>
  <li>
   Commitment to achieve the required goals
  </li>
  <li>
   Team worker
  </li>
  <li>
   Able to build relationships with customers, identifying and focusing on their needs
  </li>
  <li>
   Commercial awareness
  </li>
  <li>
   Works well under pressure
  </li>
  <li>
   Able to work to job standards and process requirements, and drive for quality
  </li>
  <li>
   Ability to work individually with little supervision, but flag up issues promptly
  </li>
  <li>
   Able to work to meet deadlines
  </li>
  <li>
   Ability to pick up new technologies and products quickly
  </li>
 </ul>
 <p>
  <strong>
   Special Features
  </strong>
 </p>
 <p>
  Able and willing to freely travel within Turkey
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Accessibility
  </strong>
 </p>
 <p>
  Mavenir is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you require any assistance, please state in your application or contact your recruiter.
 </p>
 <p>
  Mavenir is an Equal Employment Opportunity (EEO) employer and welcomes qualified applicants from around the world, regardless of their ethnicity, gender, religion, nationality, age, disability, or other legally protected status.
 </p>
</div>


Customer Support Engineer

<p></p><div><div><div><div><div><div><h1 class="jobSectionHeader"><b>Control Systems Simulation and Calibration Engineer</b></h1><br>
<p></p><p><b>YOUR RESPONSIBILITIES:</b></p><br>
<p></p>
<p></p><ul><li>For a better future and for the sake of our nature, optimize vehicle and powertrain control systems parameters to improve safety, emissions &amp; fuel economy along with the joy of performance and drivability.</li>
<li>Use your creativity to develop new Smart Calibration processes and tools.</li>
<li>Develop simulation platforms and methodologies for future technologies (electrification, H2 solutions, ADAS, fuel cell vehicles, etc)</li>
<li>Reflect your system and domain knowledge with KPI and requirement generation along with test case development and analysis</li>
<li>Travel the world for environmental tests in different and exciting locations (e.g. USA, Italy, Finland, Spain)</li>
<li>Work with AVL Global experts to keep up with latest technologies and industry trends.</li></ul><br>
<p></p>
<p>
</p><p><b>YOUR PROFILE:</b></p><br>
<p></p>
<p></p><ul><li>BSc/MSc/PhD or equivalent engineering degree in electric/electronic, controls, mechatronics, automotive, mechanical engineering or related technical field is preferred</li>
<li>Minimum 2 years of professional experience in R&amp;D and product development projects</li>
<li>Good understanding in one or more of the following areas: electrified &amp; hybrid powertrain technologies, ADAS/AD, transmissions, engine and aftertreatment systems</li>
<li>Experience in in one or more of the following areas: Controller / Algorithm Design and Implementation, Optimization Methodologies, System Dynamics, Modeling, Data acquisition and Post-processing with Matlab/Simulink</li>
<li>Experience in Automotive Diagnostics and Network Communication platforms like CAN, LIN, Ethernet, etc</li>
<li>Having programming experience in any language (C#, Java, Phyton etc) is a plus</li>
<li>Fluent speaking and excellent writing skills in English (German, French or Italian would be a plus)</li></ul><br>
<p></p>
<p><b>
Interested?</b><br>
If so, please use our online application tool to send your application to AVL!</p>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>About AVL</b></h2><p>
AVL is one of the world&rsquo;s leading mobility technology companies for development, simulation and testing in the automotive industry, and beyond. We provide concepts, solutions and methodologies in fields like vehicle development and integration, e-mobility, automated and connected mobility (ADAS/AD), and software for a greener, safer, better world of mobility.</p>
<p>Find out more: www.avl.com</p>
</div></div><div><div><h2 class="jobSectionHeader"><b>You are interested in a job at AVL but you are not sure how to apply or want to know what happens after you send your application?</b></h2><p><b>
Check out our step-by-step guide</b></p>
</div></div><div><div><h2 class="jobSectionHeader"><b>AVL is not just about cars. It's about changing the future. Together.</b></h2>
</div></div></div><div><div><div><div><div>Location:
Istanbul, TR
</div></div></div></div><div><div><div><div>Company: AVL Research &amp; Engineering
</div></div></div></div><div><div><div><div>Job Function: Calibration
</div></div></div></div><div><div><div><div>Contract Type: Permanent
</div></div></div></div><div><div><div><div>Posting Date: Dec 23, 2025
</div></div></div></div><div><div><div><div>Job ID: 38828
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>About AVL</b></h2><p>
AVL is one of the world&rsquo;s leading mobility technology companies for development, simulation and testing in the automotive industry, and beyond. We provide concepts, solutions and methodologies in fields like vehicle development and integration, e-mobility, automated and connected mobility (ADAS/AD), and software for a greener, safer, better world of mobility.</p>
<p>Find out more: www.avl.com</p><br>
</div></div></div><p><br>
<b>Job Segment: </b>Mechanical Engineer, Controls Engineer, Developer, Java, Engineering, Automotive, Technology</p></div>

Control Systems Simulation and Calibration Engineer

Siemens

<div>
 We believe in diversity and inclusion as core values that drive innovation and excellence. We value the unique skills, perspectives, and talents of every individual. We are committed to providing equal opportunities for everyone, regardless of their background or abilities.
 <br/>
 <br/>
 This job posting is designed for students with disabilities who want to gain hands-on experience while continuing their education. We are committed to providing equal opportunities and fostering an inclusive environment where everyone can grow and succeed. This role offers a chance to be part of a global team that values authenticity and strives to create a better future for all.
 <br/>
 <br/>
 Bring your authentic self and transform the everyday!
 <br/>
 <br/>
 For Siemens Turkey's R&amp;D Department, we are looking for a Part-time Working Student with Disabilities to be located in Kartal who will support software development projects.
 <br/>
 <br/>
 <strong>
  What will you do:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Being involved in the software development life cycle as a Software Developer, Test Automation Engineer, Cybersecurity Expert, or DevOps Engineer
  </li>
  <li>
   Working well in a multi-site, international software development team
  </li>
  <li>
   Contribute to real projects and support various departments based on your academic background and interests.
  </li>
  <li>
   Gain insights into the corporate world and enhance your technical, analytical, and professional abilities.
  </li>
  <li>
   Collaborate with a team with varied strengths and connect with industry guides.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What do you need to qualify for this job?
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   2nd, 3rd or 4th year undergraduate or MS or PhD student in Computer Engineering, Mathematics, Electrical and Electronics Engineering, Mechatronics, and Automation &amp; Control Engineering.
  </li>
  <li>
   Minimum 40% disability report, will be registered with &Idot;&Scedil;KUR.
  </li>
  <li>
   Minimum 2,5 days/week availability is expected (partly remote working).
  </li>
  <li>
   Excellent command of English.
  </li>
  <li>
   Willing to follow software engineering and/or test automation engineering or DevOps engineering or cybersecurity expert career path.
  </li>
  <li>
   Eager to learn Industrial Automation domain know-how and Siemens-specific technologies.
  </li>
  <li>
   Knowledge of a programming language is a must. (E.g. Java, C, C++, C#, Python, etc.)
  </li>
  <li>
   Knowledge of source control tools is a plus (e.g. SVN, Git, etc)
  </li>
  <li>
   Knowledge of CI/CD tools is a plus (e.g. Anthill, Jenkins, Gitlab CI, etc.)
  </li>
  <li>
   Knowledge of UI test automation frameworks is a plus (e.g. Selenium)
  </li>
  <li>
   Knowledge of AI topics is a plus
  </li>
  <li>
   Eager to learn, adapt, and grow in a dynamic corporate environment.
  </li>
  <li>
   Strong sense of responsibility and attention to detail.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  We offer you:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Speaking up Culture
  </li>
  <li>
   Respectful Workplace
  </li>
  <li>
   Being part of a global work environment
  </li>
  <li>
   Learning &amp; Development opportunities
  </li>
  <li>
   Remote working and remote living flexibility only for relevant positions
  </li>
  <li>
   Find more benefits here
   <br/>
   <br/>
  </li>
 </ul>
 Individual benefits are adapted to meet local legal regulations, the requirements of different job profiles, locations, and individual preferences.
 <br/>
 <br/>
 At Siemens we are always challenging ourselves to build a better future. We need the most innovative and diverse Digital Minds to develop tomorrow &lsquo;s reality.
 <br/>
 <br/>
 As Siemens we believe physical barriers are not related to potential. Only the potential matters to us. Therefore, we look forward to receiving applications from candidates with physical barriers and chronic illnesses. We support healthy relationships between candidates with barriers and their colleagues because we believe we can create differences together.
 <br/>
 <br/>
 Siemens is dedicated to quality, equality, and valuating diversity and we welcome applications that reflect the diversity of the communities within which we work.
 <br/>
 <br/>
 We are looking forward to receiving your online application. Please ensure you complete all areas of the application form to the best of your ability as we will use the data to review your suitability for the role.
 <br/>
 <br/>
 Please find more information from our web site:
 <br/>
 <br/>
 https://new.siemens.com/tr/tr.html
 <br/>
 <br/>
</div>


Part-Time Working Student (Software Engineering) for Talents with Disabilities

Explore 1014+ Application support engineer in Istanbul this December. Find roles across top companies and apply now to boost your career.