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technical services specialist

technical support engineer

ZTE Corporation

<div>
 <p>
  <strong>
   Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    Technical Expertise:
   </strong>
   Solid knowledge of server hardware, operating systems (Linux/Windows), and basic networking. Experience in installation, configuration, troubleshooting, and maintenance of enterprise servers or virtualization platforms (VMware, KVM, or OpenShift is a plus).
  </li>
  <li>
   <strong>
    Network Management Systems:
   </strong>
   Experience in deployment, configuration, and maintenance of Network Management Systems (NMS) or monitoring tools. Ability to integrate servers and network elements into centralized management platforms and ensure stable system performance.
  </li>
  <li>
   <strong>
    Support &amp; Problem Solving:
   </strong>
   Capable of diagnosing and resolving system or hardware issues, performing firmware/BIOS upgrades, and conducting preventive maintenance. Familiarity with major server vendors (HP, Dell, Lenovo, Huawei, ZTE, etc.) preferred.
  </li>
  <li>
   Develop and expand new customer relationships, establish solid business partnerships, and maintain existing customer relations. Understand customer requirements and offer suitable server products and solutions to meet their business needs.
  </li>
  <li>
   Coordinate internal team resources to ensure timely fulfillment of customer requirements, including collaborating with the technical team to resolve technical issues.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications:
  </strong>
 </p>
 <ul>
  <li>
   At least 1-3 years experience in server and storage industry or related IT sectors, with a good understanding of the server market and industry trends.
  </li>
  <li>
   Ability to work collaboratively in cross-functional teams and strong team spirit, able to closely collaborate with internal teams to achieve customer satisfaction.
  </li>
  <li>
   Good English communication and presentation skills to establish positive business relationships with customers.
  </li>
 </ul>
</div>


Server Technical Support Engineer

Insider.

<div>
 Before jumping into all the information about the role and what you can bring to the table, let us introduce ourselves real quick.
 <br/>
 <br/>
 <strong>
  About Us
  <br/>
  <br/>
 </strong>
 We are Insider,
 <strong>
  the fastest-growing global MarTech scale-up
 </strong>
 and the
 <strong>
  #1 AI-native Customer Experience and Marketing
 </strong>
 platform trusted by enterprise brands worldwide. Our story began with six desks and a vision to create a single platform to make industry-first CX technologies and emerging channels accessible to marketers worldwide. Today, with 1500+ teammates across 50+ nationalities, we continue to push the boundaries of what&rsquo;s possible in CX. Our architecture brings together
 <strong>
  unified customer data, advanced journey orchestration, and comprehensive AI capabilities
 </strong>
 by seamlessly blending predictive, generative, and agentic AI into a single customer engagement platform that empowers teams to activate customer engagement across 12+ channels.
 <br/>
 <br/>
 We recently raised
 <strong>
  one of the largest funding rounds in the industry
 </strong>
 , a
 <strong>
  $500M Series E led by General Atlantic
 </strong>
 . We are backed by top-notch investors, including
 <strong>
  Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst
 </strong>
 , and trusted by 1200+ brands from high-growth startups to the most prestigious Fortune 500 companies such as Samsung, Nike, L&rsquo;Oreal, Singapore Airlines, Nestl&eacute;, Nissan, Lenovo, Puma, IKEA, Allianz, Domino's, and the list goes on.
 <br/>
 <br/>
 Insider was congratulated for becoming
 <strong>
  one of the only woman-founded, women-led B2B SaaS unicorns in the world
 </strong>
 , achieving $200M in CARR (Committed Annual Recurring Revenue).
 <strong>
  According to Gartner,
 </strong>
 we are
 <strong>
  the dominant leader
 </strong>
 in Multichannel Marketing. Don&rsquo;t just take our word for it &mdash; see for yourself. We consistently outperform and continue our leadership, and the results speak for themselves.
 <br/>
 <br/>
 From day one, Insider&rsquo;s mission has not been only to build a world-class product company, but also to create one of the most socially progressive technology communities in the world. Through our corporate social responsibility initiatives like
 <em>
  100 Social Responsibility Projects, AI Training for Teachers, Code Academy,
 </em>
 <em>
  SheCodes, SheLeads, and SheMarkables
 </em>
 , our community has committed to scaling its impact on our communities across 27+ countries, driving initiatives in health, education, farming, animal rights, and increasing women&rsquo;s representation in STEM.
 <br/>
 <br/>
 Behind all these achievements is an exceptionally talented, visionary team of overachievers across 27+ countries that moves fast and agile, creating cutting-edge products, and focuses on making an impact. If you want to be a part of this journey, just keep reading.
 <br/>
 <br/>
 Our Partner Success Team consists of people from 31 different nationalities. They are how we thrive. They are our story makers. They are quick learners &amp; problem solvers. They are the master problem solvers, they resolve, they care and they ignite. Each of them is part of harmonious teamwork that follows meaningful goals. They are creative and innovative when it comes to implementing best practices, they are strategists and methodological approachers, have their eyes set to converge on the ultimate goal that is the customers&rsquo; success in all of the 25 regions. They are top-notch when it comes to forming relationships and stakeholder management. They are the perfect combination of people-driven and data-driven as they thrive on analytical thinking, analysis, and collaboration simultaneously. They are constant impact makers, constant developers, always eager to climb the steps of their career in this ever-growing multinational environment.
 <br/>
 <br/>
 We were a company made of 6 tiny desks when we started, so we never forget how important our hard work and dedication are. Until now it has been an inspiring story on our side, so we wanted to let you in on it. The rest? The rest is just this paragraph minimized into some bullet points on what we offer &amp; what we expect. But that&rsquo;s the thing that makes the difference between storytellers &amp; story makers; the things that grab your soul.
 <br/>
 <br/>
 As a Technical Support Engineer, you will play a crucial role in the Operational Excellence Team that owns support processes with our partners using our products and services. To succeed in this role you should be an excellent communicator with solid problem-solving skills.
 <br/>
 <br/>
 <strong>
  As a Technical Support Engineer in Insider day in and day out you will;
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   serve as an engineer to modify or customize the products based on customers' requirements,
  </li>
  <li>
   troubleshoot the technical issues of the products,
  </li>
  <li>
   communicate with customers using Zendesk Email to provide the solutions,
  </li>
  <li>
   consult the customers with the technical solutions for their requests,
  </li>
  <li>
   collaborate with the Product Team to decrease the customization efforts,
  </li>
  <li>
   work with global colleagues to optimize technical and service support processes
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  We want you to join us while we are taking a step into the future if you;
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   have a Bachelor&rsquo;s Degree in software development related (Computer Engineering, Computer Science, Programming, MIS, etc..) fields,
  </li>
  <li>
   know your way around JavaScript, HTML, CSS, and preferably JQuery,
  </li>
  <li>
   have at least a year of experience in supporting a software product, ideally in SaaS or with Software Development teams,
  </li>
  <li>
   You will be working with US clients according to the US timezone,
  </li>
  <li>
   have fluency in written and verbal English
  </li>
  <li>
   have a high sense of responsibility and accountability,
  </li>
  <li>
   are able to provide timely responses and follow up systematically,
  </li>
  <li>
   are a natural problem solver with a positive attitude and love for helping others succeed,
  </li>
  <li>
   have good debugging/troubleshooting skills,
  </li>
  <li>
   have good research skills to find the solution
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  While we are conquering the world, we are offering you;
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   A chance to work in an international, diverse, and inclusive environment,
  </li>
  <li>
   "Tech Talks" with famous and groundbreaking people from the software world,
  </li>
  <li>
   To be part of an industry that&rsquo;s shaping the future of customer experiences. Don't believe us? Just ask Google,
  </li>
  <li>
   Access and opportunity to gain a limitless network all over the globe,
  </li>
  <li>
   Access to many hard and soft skills pieces of training to help you improve and challenge yourself,
  </li>
  <li>
   access to 16,000+ online courses taught by real-world professionals on the LinkedIn Learning platform to satisfy your hunger for knowledge,
  </li>
  <li>
   A space to share your skills through training sessions and workshops if you wish. Sharing is caring!
  </li>
  <li>
   Inclusive Private Health Insurance,
  </li>
  <li>
   Smart Work Model side benefits to support food and bill expenses,
  </li>
  <li>
   The team activities that are bursting with fun,
  </li>
  <li>
   No Dress Code! This is a fast and innovative startup, you can wear whatever you want
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 We provide equal opportunity in a zero-discrimination workplace and not just welcome but also embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.
 <br/>
 <br/>
 Please follow Insider on LinkedIn, Instagram, Youtube, and Medium!
 <br/>
 <br/>
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>


Technical Support Engineer (US Support)

BairesDev

<div>
 <p>
  At BairesDev&reg;, we've been leading the way in technology projects for over 15 years. We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant impact worldwide.
 </p>
 <p>
  <br/>
 </p>
 <p>
  When you apply for this position, you're taking the first step in a process that goes beyond the ordinary. We aim to align your passions and skills with our vacancies, setting you on a path to exceptional career development and success.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Java Technical Support Engineer at BairesDev
 </p>
 <p>
  <br/>
 </p>
 <p>
  We are seeking a Java Technical Support Engineer to join our Incident Response Team. You'll monitor applications, resolve issues, and help maintain our Java-based systems. This welcoming role offers opportunities for professionals at various experience levels who are passionate about Java and technical support.
 </p>
 <p>
  <br/>
 </p>
 <p>
  What You'll Do:
 </p>
 <p>
  <br/>
 </p>
 <p>
  - Provide technical support coverage during business hours.
 </p>
 <p>
  - Monitor system performance and respond to alerts.
 </p>
 <p>
  - Troubleshoot and resolve issues in Java applications.
 </p>
 <p>
  - Document incidents and solutions for knowledge sharing.
 </p>
 <p>
  - Collaborate with development teams on improvements.
 </p>
 <p>
  - Participate in process enhancement initiatives.
 </p>
 <p>
  <br/>
 </p>
 <p>
  What we are looking for:
 </p>
 <p>
  <br/>
 </p>
 <p>
  - Experience with Java development and troubleshooting.
 </p>
 <p>
  - Familiarity with support roles and incident response.
 </p>
 <p>
  - Problem-solving and analytical thinking skills.
 </p>
 <p>
  - Good communication abilities.
 </p>
 <p>
  - Advanced level of English.
 </p>
 <p>
  <br/>
 </p>
 <p>
  How we do make your work (and your life) easier:
 </p>
 <p>
  <br/>
 </p>
 <p>
  - 100% remote work (from anywhere).
 </p>
 <p>
  - Excellent compensation in USD or your local currency if preferred
 </p>
 <p>
  - Hardware and software setup for you to work from home.
 </p>
 <p>
  - Flexible hours: create your own schedule.
 </p>
 <p>
  - Paid parental leaves, vacations, and national holidays.
 </p>
 <p>
  - Innovative and multicultural work environment: collaborate and learn from the global Top 1% of talent.
 </p>
 <p>
  - Supportive environment with mentorship, promotions, skill development, and diverse growth opportunities.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Apply now and become part of a global team where your unique talents can truly thrive!
 </p>
</div>


Java Technical Support Engineer - Remote Work

Eaton

<div><p>Join Eaton, a global leader where equality and inclusivity are at the heart of our mission. Here, everyone is valued and belongs. Be part of a team that delivers cutting-edge, energy-efficient solutions, making a tangible impact on the world. We empower our customers to manage electrical, hydraulic, and mechanical energy more effectively, safely, and sustainably. At Eaton, we&rsquo;re dedicated to enhancing quality of life and protecting the environment with our innovative energy management technologies and services. Our EMEA Business Service teams empower seamless operations and drive exceptional results across our electrical, industrial, and corporate teams.
</p><div><div><div><h2 class="jobSectionHeader"><b>What you&rsquo;ll do:</b></h2>
</div><div><p>
The primary role of the <b>Technical Support Engineer</b> is to deliver exceptional technical support and troubleshooting assistance to end-users, customers, and internal partners. Acting as a key point of contact across multiple channels&mdash;including telephone, email, and web tickets&mdash;this position focuses on EATON's electrical product portfolio, specifically tailored devices within the Electrical division.</p><p>
In this capacity, you will engage with a diverse range of stakeholders, including end customers, wholesalers, distributors, panel builders, designers, logistics teams, quality departments, product management, R&amp;D, manufacturing, and sales or service representatives. Your responsibilities will encompass a variety of pre-sales and post-sales functions, ensuring seamless communication and support.</p><p>
You will provide vital assistance to sales functions across the EMEA region, and partially in APAC and the Americas, addressing technical inquiries, product-specific questions, warranty issues, documentation requests, repair and calibration needs, and troubleshooting challenges. Additionally, you will guide customers in product selection and application assistance through phone and email interactions. As the first point of escalation for non-standard inquiries and advanced troubleshooting related to hardware and software, your expertise will be invaluable.</p><p></p><p><b><br>
Key Responsibilities:</b></p><ul><li>
Serve as an engineering resource to resolve customer challenges related to single-phase UPS products (both hardware and software) through various communication channels, including phone, email, and web chat.</li><li>
Manage and follow up on hardware and software escalations involving Level 2, Level 3, and Quality teams.</li><li>
Foster customer loyalty by delivering high-quality service and enhancing value through a performance-driven culture.</li><li>
Actively contribute to the organization and daily execution of technical support tasks, leveraging resources such as people, processes, and technology.</li><li>
Maintain up-to-date process documentation to ensure clarity and efficiency.</li><li>
Participate in knowledge-sharing sessions and continuous improvement initiatives, both within the team and across the organization, to implement best practices at BSC Budapest.</li><li>
Collaborate with team members to enhance customer satisfaction, minimize customer effort, and achieve improvements in cycle time and cost through effective problem-solving.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Qualifications:</b></h2>
</div><div><ul><li>Bachelor&rsquo;s degree (BS/BA) in Electrical/Electronic Engineering from an accredited institution</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Skills:</b></h2>
</div><div><ul><li>Understanding of Electrical products and basic applications</li><li>
Basic Network Knowledge
</li><li>Analytical mindset, communication skills, problem-solving</li><li>
Excellent German and English language knowledge</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
What We Offer:</b></h2>
</div><div><ul><li>Competitive compensation and benefits package</li><li>
Flexible working solutions</li><li>
Excellent working environment &ndash; safety and ethics are important for us</li><li>
Culture &amp; Values &ndash; we are more than the products we invent and produce &ndash; the way we do business is just as important. At Eaton, our values and culture define who we are &ndash; both individually and as an organization &ndash; and direct our activities every day</li><li>
Learning &amp; Development - we invest in our employees for the long term &ndash; not just with salary and benefits, but with ongoing learning and development opportunities, made available through Eaton University<br>
<br>
#LI-DJ1</li></ul></div></div></div><p>
We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.</p></div>

Technical Support Engineer (Dutch Speaker)

Amazon.com

<div><h2 class="jobSectionHeader"><b>DESCRIPTION</b></h2><div>
Our overall mission is simple: we want Amazon to be the place where our customers can find, discover, and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds and implement innovation.
<br>
<br>
This is your chance to make history.
<br>
<br>
The Amazon IT teams keep our business running smoothly by resolving complex hardware, software, server, and infrastructure issues with both on-site and on-call capacity for our operations network.
<br>
<br>
As an IT Support Engineer, you will report to the IT Manager at your home site and will be responsible for working closely with the business, your colleagues, and remote support teams to implement and maintain critical infrastructure elements, as well as some day to day support to meet our operations present and future business needs. You will be an escalation point for the team of IT support technicians, remote teams, and operations on technical issues, as well as an interface between these teams as required.
<br>
<br>
Besides your day-to-day activities, there will be plenty of opportunities for you to get involved in projects and innovate. You will be a key part of a multinational team, thrive on delivering high-quality results, and always be on the lookout for improvements.
<br>
<br>
Business Area: Operations Fulfillment Center and Logistics
<br>
Operations is at the heart of the Amazon customer experience. Each action we undertake is done on behalf of our customers, as meeting their expectations makes us feel good.
<br>
The Operations teams in our fulfillment Centers are responsible for controlling the vast range of fast-paced inventory from inbound to outbound and work very hard to ensure that our customers receive what they want, when they want it. OpsTechIT is at the heart of this process and plays a vital role in the business's ability to meet customer promises.<br>
<br>
Key job responsibilities<br>
Working as part of a busy support team, your key duties will require you to implement and maintain IT infrastructure, as well as interfacing confidently both verbally and in writing, to senior management stakeholders at varying levels across multiple business entities. You will provide a support service that ensures all IT equipment and infrastructure is running to its optimum performance and that all departmental Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) are met on your home site as well as any remote sites that you and your team also support. You will also be running projects across the site, working closely with the business, fellow engineers, and remote support teams to implement changes and/or additions to the site&rsquo;s technology infrastructure to support changing business and IT requirements. You will also have a keen eye for business and/or technology trends. There is a requirement for occasional travel.
<br>
<br>
The extent of your responsibilities will include, but not be limited to:
<br>
<ul><li>Managing the availability of all IT equipment and infrastructure through continuous improvement and continuously looking to improve equipment efficiencies and cost reductions accordingly.
</li><li>Liaising with global SME teams to facilitate the installation and maintenance of networking and server infrastructure in accordance with Amazon standards.
</li><li>The creation, review, revision and execution of change management requests and project plans as required.
</li><li>Perform site audits on technical infrastructure to ensure adherence to the latest Amazon IT and Health &amp; Safety guidelines as required.
</li><li>Represent the IT department in site meetings and conference calls and be the point of contact or escalation for the business and other support functions.
</li><li>Act as a point of contact for contractors or external suppliers and clearly communicate technical issues and Amazon standards.
</li><li>Undertake project management:
</li></ul>. Act as a single point of contact for projects.
<br>
Provide technical and management support and input for site and team projects and initiatives.
<br>
. Keep key stakeholders informed of progress of projects and maintain project documentation in the required format.
<br>
Provide validation and sanity checks on the technical execution of projects.
<br>
<ul><li>Provide direction and support to the IT Support Technicians as required with regards to trouble tickets (issues) and action items (requests).
</li><li>Managing and supporting the updating and auditing of departmental documentation.
</li><li>Continuously be focused on your customers, delivering an outstanding level of service.
</li><li>Interact with suppliers, request quotes and purchase equipment in accordance with policies, budgets and operational demand.
</li><li>Produce weekly reports covering metrics and work performed.
</li><li>Contribute to the on-call schedule covering your home site and sites within your node/region for high severity incidents.
</li><li>Provide mentoring and training to technicians and other engineers and act as technical contact for remote support teams as and when required.
</li><li>Support the recruitment of new talent into OpsTechIT (once trained)
</li></ul><br>
Please note: The position will involve some physical labor carried out in accordance with Amazon health and safety standards. IT Support Engineers may be required to work in confined spaces and perform maintenance work accessing elevated spaces (working at height).</div><h2 class="jobSectionHeader"><b><br>
BASIC QUALIFICATIONS</b></h2><ul><li>3+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience</li><li>2+ years of troubleshooting in a multi-user high availability environment experience</li><li>2+ years of PC repair, troubleshooting, deployment and liquidation experience</li><li>2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience</li><li>2+ years of corporate setting Windows, Mac or Linux Operating systems support experience</li><li>Turkish language proficiency required</li></ul><h2 class="jobSectionHeader"><b>
PREFERRED QUALIFICATIONS</b></h2><ul><li>2+ years of computer networking experience</li><li>Bachelor's degree</li></ul><br>
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.</div>

IT Support Engineer, OpsTech Solutions

<div><p>Join Eaton, a global leader where equality and inclusivity are at the heart of our mission. Here, everyone is valued and belongs. Be part of a team that delivers cutting-edge, energy-efficient solutions, making a tangible impact on the world. We empower our customers to manage electrical, hydraulic, and mechanical energy more effectively, safely, and sustainably.<br>
At Eaton, we&rsquo;re dedicated to enhancing quality of life and protecting the environment with our innovative energy management technologies and services. Our EMEA Business Service teams empower seamless operations and drive exceptional results across our electrical, industrial, and corporate teams.
</p><div><div><div><h2 class="jobSectionHeader"><b>What you&rsquo;ll do:</b></h2>
</div><div><p>
As a <b>Quotation Engineer</b>, you will interface with sales engineers and partners, including distributors, wholesalers, and system integrators, to provide commercial pre-sales support.</p><p></p><p><b><br>
Your key responsibilities will be:</b></p><ul><li>
Offer technical and commercial assistance to the sales organization and customers.</li><li>
Provide guidance, documentation, and competitor comparisons through various communication channels.</li><li>
Handle inquiries related to delivery-to-order, configure-to-order, and engineer-to-order solutions from the EATON Electrical portfolio.</li><li>
Draft technical quotes based on electrical diagrams, material lists, and competitor catalogs.</li><li>
Assist in selecting components from the EATON product portfolio and competitors.</li><li>
Manage RFQs, ensuring professional support for the sales organization, including quote registration in CRM and creation of Bills of Materials (BOM).</li><li>
Aid in quote registration, opportunity management, and technical solution drafting using tools like BidManager and Configurator</li><li>
Support the development of engineering software and tools for design and quotations.</li><li>
Acquire expertise in specific product families and facilitate knowledge-sharing sessions for team members.</li><li>
Your role will be essential in enhancing sales support and ensuring customer satisfaction through effective technical assistance.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Qualifications:</b></h2>
</div><div><ul><li>BSc in Electrical Engineering or equivalent Technical Degree</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Skills:</b></h2>
</div><div><ul><li>Proven experience in sales/technical support or quotations for electrical products<br>
Good understanding of low voltage electric products and systems, protections devices and related applications.</li><li>
Capability to understand and read electrical one-line diagrams and circuits schematics.</li><li>
Experience with usage of electrical design software, CRM and CAD. Knowledge of EPLAN, Salesforce, SAP and BidManager is an advantage.</li><li>
Analytical mindset, team working, sense of cooperation and ability to manage prioritization.</li><li>
Fluent in English and German</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
What we can offer to you:</b></h2>
</div><div><ul><li>Competitive compensation and benefits package</li><li>
Flexible working solutions</li><li>
Excellent working environment &ndash; safety and ethics are important for us</li><li>
Culture &amp; Values &ndash; we are more than the products we invent and produce &ndash; the way we do business is just as important. At Eaton, our values and culture define who we are &ndash; both individually and as an organization &ndash; and direct our activities every day</li><li>
Learning &amp; Development - we invest in our employees for the long term &ndash; not just with salary and benefits, but with ongoing learning and development opportunities, made available through Eaton University</li></ul><p>
#LI-KK2</p></div></div></div><p>
We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.</p></div>

Quotation Engineer

MicroPort

<div>
 <p>
  As a Technical Engineer for Surgical Robots, you will be responsible for ensuring the optimal performance, maintenance, and support of our robotic surgical systems. The successful candidate will work collaboratively with cross-functional teams to address technical challenges and contribute to the ongoing improvement of our robotic technologies.
 </p>
 <p>
 </p>
 <p>
  **Key Responsibilities:**
 </p>
 <p>
  1. **System Installation and Configuration:**
 </p>
 <p>
  - Lead the installation and configuration of robotic surgical systems in healthcare institutions, ensuring compliance with technical specifications and guidelines.
 </p>
 <p>
  - Provide technical expertise during the setup process to optimize system performance.
 </p>
 <p>
 </p>
 <p>
  2. **Troubleshooting and Technical Support:**
 </p>
 <p>
  - Diagnose and resolve technical issues related to robotic systems through remote support or on-site intervention.
 </p>
 <p>
  - Collaborate with Clinical team to provide timely and effective solutions to end-users.
 </p>
 <p>
 </p>
 <p>
  3. **Preventive Maintenance:**
 </p>
 <p>
  - Develop and implement preventive maintenance schedules for robotic systems to minimize downtime and ensure continuous functionality.
 </p>
 <p>
  - Conduct routine inspections and updates to prevent potential issues.
 </p>
 <p>
 </p>
 <p>
  4. **Training and Documentation:**
 </p>
 <p>
  - Deliver technical training to healthcare professionals and internal staff on the use and maintenance of robotic surgical systems.
 </p>
 <p>
  - Create and update technical documentation, manuals, and troubleshooting guides.
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  5. **Collaboration with R&amp;D:**
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  - Work closely with the research and development team to provide insights and feedback from a technical perspective.
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  - Participate in testing and validation of new software and hardware releases.
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  6. **Quality Assurance:**
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  - Contribute to the development and implementation of quality assurance processes for robotic systems.
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  - Assist in the investigation and resolution of any technical issues related to product quality.
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  **Qualifications:**
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  - Bachelor&rsquo;s degree in Engineering, Cor a related technical field; advanced degree is a plus.
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  - Proven experience in technical support or engineering roles in the medical device industry.
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  - Familiarity with robotic systems and control systems is highly desirable.
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  - Strong problem-solving and analytical skills.
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  - Excellent communication skills and the ability to collaborate effectively with cross-functional teams.
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  - Willingness to travel for on-site technical support and installations.
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Technical Engineer

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