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technical support engineer

DigiFist

<div>
 
 
 About DigiFist
 
 
 
 At
 
 DigiFist
 
 , we design and develop high-quality Shopify themes and digital solutions used by merchants around the world. We&rsquo;re now looking for a
 
 Technical Support Engineer
 
 to join our growing team in T&uuml;rkiye (ideally Istanbul).
 
 
 
 
 
 You&rsquo;ll be the first point of contact for merchants globally &mdash; answering questions, solving technical issues, and ensuring every customer gets the best possible experience. Beyond troubleshooting, you&rsquo;ll own our technical documentation and monitor key support KPIs to help our team deliver world-class service.
 
 
 
 
 
 This role is not just about fixing problems &mdash; it&rsquo;s about
 
 proactively improving customer satisfaction, keeping our documentation accurate and up-to-date, and giving the team clear visibility into the health of our support operations
 
 .
 
 
 
 
 
 
 What You&rsquo;ll Do
 
 
 <ul>
 <li>
 Respond to pre-sales and technical questions via our Customer Support Portal, email, and chat.
 </li>
 <li>
 Troubleshoot merchant issues, provide solutions, or escalate to the project management/development teams when needed.
 </li>
 <li>
 
 Own and maintain all technical documentation
 
 , FAQs, and step-by-step guides, ensuring they are always accurate and easy to follow.
 </li>
 <li>
 
 Monitor and report KPIs
 
 related to customer satisfaction, ticket resolution times, documentation freshness, and any other metrics that help us measure and improve performance.
 </li>
 <li>
 Gather and share customer feedback to help improve our themes and processes.
 </li>
 <li>
 Proactively update customers about releases, improvements, and new features.
 </li>
 </ul>
 
 
 
 
 
 What We&rsquo;re Looking For
 
 
 <ul>
 <li>
 Strong problem-solving skills with the ability to think on your feet.
 </li>
 <li>
 
 Excellent English skills are a must
 
 &mdash; both written and verbal.
 </li>
 <li>
 Speaking additional languages is a
 
 big plus
 
 .
 </li>
 <li>
 Strong technical writing skills are
 
 highly valued
 
 .
 </li>
 <li>
 Positive, proactive attitude with strong collaboration skills.
 </li>
 <li>
 Strong organizational skills and attention to detail.
 </li>
 <li>
 Experience in IT or e-commerce &mdash;
 
 Shopify knowledge is a big plus!
 
 </li>
 <li>
 Familiarity with customer support, analytics, and project management tools (e.g., Zendesk, ClickUp, Asana) is a plus.
 </li>
 <li>
 Based in T&uuml;rkiye (Istanbul preferred for occasional in-person meetings).
 </li>
 </ul>
 
 
 
 
 
 Why Join Us
 
 
 <ul>
 <li>
 Be part of an innovative Shopify partner agency serving merchants worldwide.
 </li>
 <li>
 Take ownership of a critical area of the business where your insights directly shape customer experience.
 </li>
 <li>
 Work with a collaborative, international team.
 </li>
 <li>
 Opportunities for learning, growth, and specialization in e-commerce technologies.
 </li>
 <li>
 Flexible remote working environment.
 </li>
 </ul>
</div>

Technical Support Engineer

INVT Electric

<div>
 
 The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our customers' technical issues. You will support the customer by acting as the liaison between the customer and other internal teams.
 
 The core requirement for this position is the ability to provide automated solutions，it will be more about Pre-Sales Solutions. (The products will be VFDs, PLC, HMI, Servo)
 
 
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Reproduce customer environment and run tests
 </li>
 <li>
 Manage and address electronic tickets efficiently
 </li>
 <li>
 Liaise between sales team, customer success team, and customers to properly address customer problems
 </li>
 <li>
 Troubleshoot and configure software and hardware
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 3+ years' of technical support experience
 </li>
 <li>
 Customer service oriented
 </li>
 <li>
 Strong written and verbal and troubleshooting skills
 </li>
 </ul>
 
 
</div>

BairesDev

<div>
 
 At BairesDev&reg;, we've been leading the way in technology projects for over 15 years. We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley.
 
 
 
 
 
 Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant impact worldwide.
 
 
 
 
 
 When you apply for this position, you're taking the first step in a process that goes beyond the ordinary. We aim to align your passions and skills with our vacancies, setting you on a path to exceptional career development and success.
 
 
 
 
 
 Java Technical Support Engineer at BairesDev
 
 
 
 
 
 We are seeking a Java Technical Support Engineer to join our Incident Response Team. You'll monitor applications, resolve issues, and help maintain our Java-based systems. This welcoming role offers opportunities for professionals at various experience levels who are passionate about Java and technical support.
 
 
 
 
 
 What You'll Do:
 
 
 
 
 
 - Provide technical support coverage during business hours.
 
 
 - Monitor system performance and respond to alerts.
 
 
 - Troubleshoot and resolve issues in Java applications.
 
 
 - Document incidents and solutions for knowledge sharing.
 
 
 - Collaborate with development teams on improvements.
 
 
 - Participate in process enhancement initiatives.
 
 
 
 
 
 What we are looking for:
 
 
 
 
 
 - Experience with Java development and troubleshooting.
 
 
 - Familiarity with support roles and incident response.
 
 
 - Problem-solving and analytical thinking skills.
 
 
 - Good communication abilities.
 
 
 - Advanced level of English.
 
 
 
 
 
 How we do make your work (and your life) easier:
 
 
 
 
 
 - 100% remote work (from anywhere).
 
 
 - Excellent compensation in USD or your local currency if preferred
 
 
 - Hardware and software setup for you to work from home.
 
 
 - Flexible hours: create your own schedule.
 
 
 - Paid parental leaves, vacations, and national holidays.
 
 
 - Innovative and multicultural work environment: collaborate and learn from the global Top 1% of talent.
 
 
 - Supportive environment with mentorship, promotions, skill development, and diverse growth opportunities.
 
 
 
 
 
 Apply now and become part of a global team where your unique talents can truly thrive!
 
</div>

Java Technical Support Engineer - Remote Work

Siemens

<div><div><div><div><div><div>Job ID
</div><div>490014
</div></div><div><div>Posted since
</div><div>29-Dec-2025
</div></div><div><div>Organization
</div><div>Smart Infrastructure
</div></div><div><div>Field of work
</div><div>Internal Services
</div></div><div><div>Company
</div><div>Siemens Sanayi ve Ticaret Anonim Sirketi
</div></div><div><div>Experience level
</div><div>Student (Not Yet Graduated)
</div></div><div><div>Job type
</div><div>Part-time
</div></div><div><div>Work mode
</div><div>Hybrid (Remote/Office)
</div></div><div><div>Employment type
</div><div>Fixed Term
</div></div><div><div>Location(s)
</div><div><ul><li>Istanbul - Istanbul - Tuerkiye
</li></ul></div></div></div></div></div><div><div><div><div><div><div>We are seeking a Part-time Technical Support Engineer to join our team in Smart Infrastruture Buildings unit at the Kartal/İstanbul campus, serving OEM customers in the heating and combustion sector across T&uuml;rkiye.
The ideal candidate will support the commissioning of boilers, burners, and other related products within our portfolio. While this position is primarily based in Kartal, occasional changes in location may occur depending on customer activities. Field and factory visits are also expected as part of the role.
What part will you play?<ul><li>
Respond proactively to customer requests and resolve issues efficiently and effectively.</li><li>
Provide prompt communication and deliver solutions to meet customer needs.</li><li>
Prepare clear documentation and presentation materials to demonstrate processes and solutions.</li><li>
Assist in training customers based on support requests and product knowledge.</li><li>
Maintain high standards of quality and well-documented business delivery.</li></ul>
What do I need to qualify for this job?<ul><li>
Currently a 3rd-year undergraduate student in Mechanical Engineering (Heat &amp; Process specialization is a plus).</li><li>
Available to work 2.5&ndash;3 days per week.</li><li>
Strong command of English (mandatory).</li><li>
Knowledge of HVAC products is an advantage.</li><li>
Motivation to learn and adapt to evolving technologies and processes.</li><li>
Passionate about learning and sharing knowledge.</li><li>
Strong willingness to learn and help others grow.</li></ul>
Desired Soft Skills<ul><li>
Excellent interpersonal communication, problem-solving, and analytical skills.</li><li>
Strong self-organization and ability to work independently while managing time effectively.</li><li>
Collaborative team player with a positive, proactive attitude.</li><li>
Committed to delivering quality-oriented, well-documented work.</li><li>
Comfortable interpreting and understanding unfamiliar concepts.</li><li>
Strong willingness and ability to learn, especially about evolving AI trends and related technologies.</li></ul>
At Siemens we are always challenging ourselves to build a better future. We need the most innovative and diverse Digital Minds to develop tomorrow&lsquo;s reality.
As Siemens we believe physical barriers are not related to potential. Only the potential matters to us. Therefore, we look forward to receive applications of candidates with physical barriers and chronic illnesses. We support healthy relationships between candidates with barriers and their colleagues because we believe we can create differences together.
Siemens is dedicated to quality, equality, and valuating diversity and we welcome applications that reflect the diversity of the communities within which we work.
We are looking forward to receiving your online application. Please ensure you complete all areas of the application form to the best of your ability as we will use the data to review your suitability to the role.
Please find more information from our web site:
https://new.siemens.com/tr/tr.html</div></div></div></div></div></div></div><div></div>

Part Time Working Student (Technical Support Engineer)

Halton Türkiye

<div>
 
 
 Purpose of the Job
 
 
 
 
 
 
 
 Project Engineer will be responsible for the technical support of Halton Air Filtration and Energy Efficiency products in Turkey and Caucasus region. Travelling around subject region is necessary especially for field supervision.
 
 
 
 
 
 
 
 Main duties include:
 
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
 
 Ensure the proper installation and commissioning of Halton products in complience with the Halton standarts
 
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
 
 Ensure the compliance of the engineering delivrables according to Halton and customer requirements
 
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
 
 Constant training and mentoring of Halton service partners
 
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
 
 Handling and liaising warranty claims and customer technical requests
 
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
 
 Actively work with the sales organization to drive the sales business growth and profitability with superb customer satisfaction and safety record.
 
 
 
 
 
 
 
 
 
 Requirements
 
 
 
 <ul>
 <li>
 
 At least 2 years of Field service, project engineering, customer facing experience
 
 </li>
 <li>
 
 Experience in the fields of technical support. Ideally, the candidate has experience and knowledge in servicing of ventilation systems
 
 </li>
 <li>
 
 Ability to engage with customers on technical areas, exploring ways to resolve issues.
 
 </li>
 <li>
 
 Able to work independently and is willing to get &ldquo;hands-on&rdquo; as and when required.
 
 </li>
 </ul>
 
 
 
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 
 Bachelor&rsquo;s in engineering (prefer mechanical or mechatronics engineer)
 
 </li>
 <li>
 
 Technical knowledge/application of HVAC systems
 
 </li>
 <li>
 
 Ability to grasp technical and customer issues and turn into business actions
 
 </li>
 <li>
 
 Behavioural Competencies Required
 
 </li>
 <li>
 
 Excellent customer understanding and Ability to Develop long term relations and growth plans
 
 </li>
 <li>
 
 Effectively cooperates with Sales
 
 </li>
 <li>
 
 Results oriented
 
 </li>
 <li>
 
 Customer relationship and development skills
 
 </li>
 <li>
 
 Good level of written and spoken English.
 
 </li>
 </ul>
 
 
 
</div>

Proje Mühendisi

Mavenir

<div>
 
 Mavenir is building the future of networks and pioneering advanced technology, focusing on the vision of a single, software-based automated network that runs on any cloud. As the industry's only end-to-end, cloud-native network software provider, Mavenir is transforming the way the world connects, accelerating software network transformation for 250+ Communications Service Providers in over 120 countries, which serve more than 50% of the world&rsquo;s subscribers.
 
 
 
 
 
 
 Overview Of Business Area and Purpose of Role
 
 
 
 The Support Engineer will work within the APAC Operations Team.
 
 
 The purpose of this role is to provide focused technical expertise to APAC Customers and Operations teams on Mavenir-delivered products and deployments. It will provide the technical interface to other teams, both external and within the organization. It will also ensure an effective flow of information between the teams within operations and facilitate knowledge transfer.
 
 
 The engineer will be able to assimilate new concepts quickly and be prepared to work in situations where they are learning as they work. They must be good at dealing with peers, other teams within the Mavenir organization, and the customer&rsquo;s technical staff (including good customer-facing hard and soft skills).
 
 
 The engineer will need to be able to work under pressure to complete work to tight time constraints or meet the needs of the customer. Also needs to be able to understand the business context of the project being delivered.
 
 
 
 
 
 
 Duties and Responsibilities
 
 
 
 
 
 Technical Support:
 
 
 
 <ul>
 <li>
 Build up a strong R&amp;D and Global support team relationship and act as the key Support to R&amp;D and Global support interface
 </li>
 <li>
 Collaborating with the customer's technical staff to diagnose and troubleshoot software issues. This may involve code review, configuration analysis, and application troubleshooting. Following resolution, providing support to the customer during their testing of the fix. This could include running designated functional tests or regression tests
 </li>
 <li>
 Build up your technical knowledge and be able to investigate the issues thoroughly before escalating to R&amp;D
 </li>
 <li>
 Use the provided test tools to capture and investigate the logs required by R&amp;D/GPS teams
 </li>
 <li>
 Communicating with customers to establish details of problems/requirements
 </li>
 <li>
 Investigating and resolving customer problems within the contracted SLAs
 </li>
 <li>
 Working with other teams in the company to resolve technical problems
 </li>
 <li>
 Producing system documentation for the customer and support team
 </li>
 <li>
 Updating the call tracking system, providing status updates and action plans, and providing customer resolution reports for issues
 </li>
 <li>
 Provide technical support to the internal R&amp;D teams during solution design, implementation, and testing phases
 </li>
 <li>
 Provide technical support to APAC delivery and support teams
 </li>
 </ul>
 
 
 
 Internal Training:
 
 
 
 <ul>
 <li>
 Coaching internal teams on the technical details and capabilities of the products and end-to-end solutions
 </li>
 </ul>
 
 
 
 
 
 
 Quality:
 
 
 
 <ul>
 <li>
 Review and update of technical aspects of the quality system to ensure information is correct and up to date
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience
 
 
 <ul>
 <li>
 Solid experience working with Linux. Red Hat, VMware, or such platforms
 </li>
 <li>
 Linux System Administration skills
 </li>
 <li>
 Experience in installing, upgrading, and configuring hardware and software
 </li>
 <li>
 Solid experience of mobile networks
 </li>
 <li>
 Good understanding of software engineering principles
 </li>
 <li>
 Good understanding of the SIP protocol
 </li>
 <li>
 Experience working with HP, Red hat, or such platforms
 </li>
 <li>
 Experience working with IP networks, good understanding of network concepts
 </li>
 </ul>
 
 
 
 
 
 Skills and Competencies
 
 
 <ul>
 <li>
 Can do/will do attitude
 </li>
 <li>
 Methodical problem-solving skills
 </li>
 <li>
 Good verbal and written communication skills, both face-to-face and remotely, with people for whom English is not their first language
 </li>
 <li>
 Able to work from customer premises and able to work remotely with internal teams
 </li>
 <li>
 Able to assimilate technical information quickly and apply it to a given situation
 </li>
 <li>
 Shows initiative and is able to make appropriate decisions
 </li>
 <li>
 Good planning and organizational skills &ndash; able to multitask
 </li>
 <li>
 Commitment to achieve the required goals
 </li>
 <li>
 Team worker
 </li>
 <li>
 Able to build relationships with customers, identifying and focusing on their needs
 </li>
 <li>
 Commercial awareness
 </li>
 <li>
 Works well under pressure
 </li>
 <li>
 Able to work to job standards and process requirements, and drive for quality
 </li>
 <li>
 Ability to work individually with little supervision, but flag up issues promptly
 </li>
 <li>
 Able to work to meet deadlines
 </li>
 <li>
 Ability to pick up new technologies and products quickly
 </li>
 </ul>
 
 
 Special Features
 
 
 
 Able and willing to freely travel within Turkey
 
 
 
 
 
 
 Accessibility
 
 
 
 Mavenir is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you require any assistance, please state in your application or contact your recruiter.
 
 
 Mavenir is an Equal Employment Opportunity (EEO) employer and welcomes qualified applicants from around the world, regardless of their ethnicity, gender, religion, nationality, age, disability, or other legally protected status.
 
</div>

Customer Support Engineer

dxFeed

<div>
 
 
 dxFeed
 
 is the leading provider of data services for the Capital Markets industry, sourcing and storing direct market data feeds from a variety of exchanges and market participants around the world, having built one of the most comprehensive ticker plants, in addition to offering the broadest range of data services for streaming, consolidation, storage, extraction, analytics, including index construction and maintenance for buy-side and sell-side institutions of the global financial industry.
 
 
 
 
 
 
 Job Description
 
 
 
 
 We are looking for an
 
 Applications Support Engineer
 
 
 (Level 3)
 
 to join the team.
 
 
 
 
 
 We expect the Applications Support Engineer to:
 
 
 
 
 <ul>
 <li>
 Work closely with Support, QA and Development teams for setting up, configuring and maintaining new and existing applications as part of the infrastructure,
 </li>
 <li>
 Deploy, install, configure and maintain sophisticated Trading/Finance and related software,
 </li>
 <li>
 Configure bare metal &amp; &scy;loud instances to host various types of applications,
 </li>
 <li>
 Work on the administration of UNIX/Linux OS &ndash; installation, configuration and maintenance
 </li>
 <li>
 Administrate UNIX/Cloud infrastructure &ndash; installation, configuration and maintenance,
 </li>
 <li>
 Deploy and configure cloud-based servers and networks provision servers and storage, configure firewalls, VPN, monitoring, etc.,
 </li>
 <li>
 Make key decisions for scalability, reliability and accessibility,
 </li>
 <li>
 Install and manage in-house developed and external well-known monitoring systems,
 </li>
 <li>
 Work with the GIT repositories,
 </li>
 <li>
 Implement automation activities in order to get rid of routines,
 </li>
 <li>
 Suggest improvements to the technical side of applications/environments as well as to the internal support processes in order to facilitate the maintenance of applications, monitoring of automated routine procedures and interaction between departments,
 </li>
 <li>
 Be proactive in identifying and troubleshooting problems in testing and production environments, (generating solutions and bug reports when required) and monitoring network and systems health and status, and continuously making improvements,
 </li>
 <li>
 Solve critical problems in applications&rsquo; configuration and environments these applications reside on (multicast routing/latency issues/packet loss/etc.) and in Systems, platforms and data such as: unavailability/ outage/ inconsistency/ misconfiguration/ data delays/ etc.),
 </li>
 <li>
 Communicate with clients and partner companies&rsquo; engineers on technical subjects,
 </li>
 <li>
 Participate in an on-call support rotation to ensure 24x7x365 coverage for critical core and customer issues,
 </li>
 <li>
 Guide and mentor Tier II engineers,
 </li>
 <li>
 Share knowledge within the team and across other teams.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 
 Must-have skills:
 
 
 
 
 <ul>
 <li>
 3+ years of experience in UNIX/Linux administration,
 </li>
 <li>
 Experience working as a Tier III Support engineer,
 </li>
 <li>
 Strong experience with OS-level administration on Linux and/or UNIX,
 </li>
 <li>
 Experience in Amazon compute cloud,
 </li>
 <li>
 Hands-on scripting experience with Bash, Python, and/or Groovy,
 </li>
 <li>
 In-depth knowledge of TCP/IP and ISO/OSI stack,
 </li>
 <li>
 Experience in working with Apache, Nginx, HAproxy, Envoy, etc,
 </li>
 <li>
 Experience with networking (routing, IP, TCP, UDP, DNS),
 </li>
 <li>
 Experience with monitoring and logging tools (Zabbix, Elasticsearch, or OpenSearch, Grafana, Kibana, Dynatrace, Prometheus, etc.),
 </li>
 <li>
 Know how to read and analyze errors in applications,
 </li>
 <li>
 Strong ability to troubleshoot and solve problems using analytical skills,
 </li>
 <li>
 An ability to handle multiple tasks and projects simultaneously,
 </li>
 <li>
 Understanding of ITIL processes and routines,
 </li>
 <li>
 Good command of English (written and verbal).
 </li>
 </ul>
 
 
 Nice-to-have skills:
 
 
 
 
 <ul>
 <li>
 Experience with configuring CI/CD pipelines,
 </li>
 <li>
 Knowledge of IP Multicast (RP, PIM, IGMP),
 </li>
 <li>
 Experience in cluster technologies and high availability systems,
 </li>
 <li>
 Experience with SQL-like command language,
 </li>
 <li>
 Experience with Ansible,
 </li>
 <li>
 Knowledge of Java programming language,
 </li>
 <li>
 Experience with trading/exchange/risk management software usage,
 </li>
 <li>
 Experience with Atlassian software (JIRA, Confluence, FishEye, etc.)
 </li>
 </ul>
 
 
 
 
 
 
 
 Additional Information
 
 
 
 
 dxFeed employees create the art of FinTech in comfortable working spaces located in modern business centers around the world. Join our team in Istanbul and enjoy:
 
 
 
 
 
 Flexibility benefits:
 
 
 
 
 <ul>
 <li>
 Possibility of hybrid/remote work mode,
 </li>
 <li>
 Flexible working hours,
 </li>
 <li>
 Work From Anywhere Program.
 </li>
 </ul>
 
 
 Health and recreation benefits:
 
 
 
 
 <ul>
 <li>
 14 days of paid vacation,
 </li>
 <li>
 Fully paid additional wellness days (3 days per year),
 </li>
 <li>
 Supplementary private health insurance,
 </li>
 <li>
 Reimbursement of fitness,
 </li>
 <li>
 Meal allowance.
 </li>
 </ul>
 
 
 Facility benefits:
 
 
 
 
 <ul>
 <li>
 Modern office with new equipment,
 </li>
 <li>
 Parking spaces/transport reimbursement,
 </li>
 <li>
 Free drinks and snacks.
 </li>
 </ul>
 
 
 Community benefits:
 
 
 
 
 <ul>
 <li>
 Teambuilding activities,
 </li>
 <li>
 Corporate parties,
 </li>
 <li>
 Speakers' club,
 </li>
 <li>
 Free admission to corporate external events,
 </li>
 <li>
 Possibility of joining conferences and professional fairs.
 </li>
 </ul>
 
 
 Professional training benefits:
 
 
 
 
 <ul>
 <li>
 Local language courses for foreign employees,
 </li>
 <li>
 Unlimited access to self-learning platforms,
 </li>
 <li>
 Certification opportunities,
 </li>
 <li>
 Mentorship Program.
 </li>
 </ul>
 
 
 Social benefits:
 
 
 
 
 <ul>
 <li>
 Parental bonus,
 </li>
 <li>
 BES Insurance,
 </li>
 <li>
 Referral bonus,
 </li>
 <li>
 Blood donation paid leave,
 </li>
 <li>
 Gifts for employees,
 </li>
 <li>
 Gifts for children.
 </li>
 </ul>
</div>

Applications Support Engineer (Level 3)

Explore 1148+ Technical support engineer in Istanbul this January. Find roles across top companies and apply now to boost your career.

1148 technical support engineer jobs IN Istanbul

Technical Support Engineer

Technical Support Engineer

Java Technical Support Engineer - Remote Work

Part Time Working Student (Technical Support Engineer)

Proje Mühendisi

Customer Support Engineer

Applications Support Engineer (Level 3)