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channel systems engineer

technical support engineer

BairesDev

<div>
 
 At BairesDev&reg;, we've been leading the way in technology projects for over 15 years. We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley.
 
 
 
 
 
 Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant impact worldwide.
 
 
 
 
 
 When you apply for this position, you're taking the first step in a process that goes beyond the ordinary. We aim to align your passions and skills with our vacancies, setting you on a path to exceptional career development and success.
 
 
 
 
 
 Java Technical Support Engineer at BairesDev
 
 
 
 
 
 We are seeking a Java Technical Support Engineer to join our Incident Response Team. You'll monitor applications, resolve issues, and help maintain our Java-based systems. This welcoming role offers opportunities for professionals at various experience levels who are passionate about Java and technical support.
 
 
 
 
 
 What You'll Do:
 
 
 
 
 
 - Provide technical support coverage during business hours.
 
 
 - Monitor system performance and respond to alerts.
 
 
 - Troubleshoot and resolve issues in Java applications.
 
 
 - Document incidents and solutions for knowledge sharing.
 
 
 - Collaborate with development teams on improvements.
 
 
 - Participate in process enhancement initiatives.
 
 
 
 
 
 What we are looking for:
 
 
 
 
 
 - Experience with Java development and troubleshooting.
 
 
 - Familiarity with support roles and incident response.
 
 
 - Problem-solving and analytical thinking skills.
 
 
 - Good communication abilities.
 
 
 - Advanced level of English.
 
 
 
 
 
 How we do make your work (and your life) easier:
 
 
 
 
 
 - 100% remote work (from anywhere).
 
 
 - Excellent compensation in USD or your local currency if preferred
 
 
 - Hardware and software setup for you to work from home.
 
 
 - Flexible hours: create your own schedule.
 
 
 - Paid parental leaves, vacations, and national holidays.
 
 
 - Innovative and multicultural work environment: collaborate and learn from the global Top 1% of talent.
 
 
 - Supportive environment with mentorship, promotions, skill development, and diverse growth opportunities.
 
 
 
 
 
 Apply now and become part of a global team where your unique talents can truly thrive!
 
</div>

Java Technical Support Engineer - Remote Work

Randstad Türkiye

<div>
 
 We are seeking an experienced and skilled
 
 Core Network Engineer
 
 to join our team at
 
 Huawei
 
 . In this role, you will take on key responsibilities in delivering, maintaining, and optimizing NFV and mobile core network solutions, ensuring high reliability and performance across 2G/3G/4G/5G services. You will act as a technical expert in core network projects, addressing complex system issues, supporting network operations, and enhancing service quality through advanced troubleshooting and optimization methods. This position provides an excellent opportunity to apply your expertise in core network technologies while contributing to global knowledge transfer and technical excellence in the telecom industry.
 
 
 
 
 
 
 Responsibilities:
 
 
 
 
 
 
 1. Support the delivery of NFV/mobile core network (EPC/5GC) projects as a technical expert, technical lead, or delivery engineer, and resolve various technical issues in the projects.
 
 
 2. Maintain and analyze faults for NFV, mobile core network, and fixed core network products, and support the routine maintenance, fault location, fault handling, and network optimization of NFV and mobile core networks to improve network performance.
 
 
 3. Transfer technical knowledge of NFV and mobile core network products to global core network technical support engineers through training and on-site support.
 
 
 
 
 
 
 
 
 
 Requirements:
 
 
 
 
 
 
 1. Bachelor's degree or above in communications, computer science, or related fields.
 
 
 2. At least 2 years of relevant work experience in the core network or IT industry, with a deep understanding of the core network or IT domain.
 
 
 3. Strong ability to handle system issues.
 
 
 4. Excellent communication and presentation skills, and a strong service-oriented mindset.
 
 
 5. Good knowledge of IP technologies; candidates with CCNP or higher certification will be preferred.
 
 
 6. Candidates with the following core network knowledge will be preferred:
 
 
 (1) Networking knowledge: Proficiency in 2G/3G/4G/5G horizontal service non-standard networking solutions, IPv6 networking solutions, and common NFVI networking solutions.
 
 
 (2) Service knowledge: Proficiency in 2G/3G/4G/5G service implementation solutions (such as chain backup, pool migration, precise paging, fast-moving user assurance, Smartphone signaling storm suppression, DECOR, charging fraud, SA signature database update, and emergency calls), familiarity with 5G QoS principles and configurations, and end-to-end service quality control and differentiated management methods based on QoS. Ability to complete content-based charging and PCC script development according to user service requirements.
 
 
 (3) Network design knowledge: Proficiency in 2G/3G/4G/5G horizontal service networking solutions, IPv6 networking solutions, and other service solutions LLD/HLD.
 
 
 (4) Integration and interconnection knowledge: Proficiency in the commissioning methods for 2G/3G/4G/5G horizontal service non-standard networking solutions, IPv6 networking solutions, and other service solutions, as well as IoT commissioning, cutover, verification, and automated monitoring methods.
 
 
 (5) Routine operation and maintenance knowledge: Proficiency in basic KPI optimization methods for 2G/3G/4G/5G horizontal services, and familiarity with TCP packet analysis methods.
 
 
 
</div>

CORE NETWORK ENGINEER

LG Electronics

<div>
 
 
 
 Job Summary:
 
 
 
 
 The ID FE (Field Engineer) will be responsible for delivering on action plans to achieve specified targets. Will work with Channel partners on strategic selling to meet and exceed sales targets, and uncover existing and future project opportunities. The Field Manager will influence key decision makers, buyer and owners.
 
 
 
 
 Responsibility:
 
 
 
 
 - Technical Support for Signage / Hotel TV / LED Signage / Solution
 
 
 . Capability : Information Display Product &amp; Solution Expert
 
 
 . Activity : Field Support by Installation, Set-up, Configuration and Technical support on site
 
 
 . Approach : Solving problem in technical perspectives and do installation on site
 
 
 . Target Customers : End-customer / Partners (System Integrators, Solution)
 
 
 . Intermediate network knowledge including troubleshooting.
 
 
 . Basic file format knowledge such as ts, mpeg, jpeg etc.
 
 
 . Basic command prompt knowledge.
 
 
 . Intermediate windows knowledge.
 
 
 . Basic Linux (centos) knowledge (nice to have).
 
 
 - Understanding industrial trends and insights
 
 
 - Business understandings &amp; experiences in Signage / Hotel TV / LED Signage business
 
 
 - Periodically reviews progress against plan and adjusts as necessary
 
 
 - Conducts competitive analysis to identify opportunities
 
 
 - Fosters relationships across multiple touchpoints of customer&rsquo;s value chain (Marketing, Category Management, Supply Chain and Store Operations).
 
 
 Cross-sell and up-sell the LG product line with the current System Integrator base
 
 
 - Develops and makes presentations to the Customer to gain buy-in and alignment on proposed plans, strategies and initiatives
 
 
 - Meets with customer on a regular basis to discuss issues, plans, initiatives, etc.
 
 
 - Prospect for potential new system integrators
 
 
 - Oversees plan and initiative Implementation collaboratively with customer
 
 
 - Monitors account compliance with plans
 
 
 
 
 
 Experience: Who has more than 4-years experience in below area
 
 
 - Technical Support in AV / Display Business Area
 
 
 - Experience in Project Leading for fulfillment in B2B
 
 
 Education: BSC, Information Technology, Electronics, Electricity, Computer, AV Engineering
 
 
 Language: English, Turkish
 
 
 Skill Requirement:
 
 
 - Good presentation skill / Consulting\
 
 
 - MS Office : High-level in using Power Point / Excel High Level
 
 
 - Multi-tasking / Communication skill / Good ideation / Good attitude in teamwork
 
</div>

Field Engineer - ID Sales

Fortinet

<div>Location: Istanbul, Turkey
The Channel System Engineer plays a critical role in driving success with our channel partners, acting as a trusted technical advisor and solution architect. The role supports our channel sales efforts by engaging with partners and clients to demonstrate the technical value of our products, design custom security solutions, and provide technical enablement. You&rsquo;ll work closely with both internal teams and external channel partners to ensure the successful integration, deployment, and ongoing support of our cybersecurity solutions.
 Key Responsibilities:
<ul><li>Technical Pre-Sales Support:
<ul><li>Provide technical expertise and guidance during partner and customer pre-sales engagements, including product demos, POCs (Proof of Concepts), and presentations.
</li><li>Work closely with channel sales teams to understand customer requirements and design custom security solutions tailored to their needs.
</li><li>Address partner technical queries and concerns, offering practical solutions to ensure alignment with business goals.
</li></ul></li><li>Channel Partner Enablement:
<ul><li>Conduct training and technical enablement sessions for channel partners, equipping them with the knowledge to sell and implement our cybersecurity products effectively.
</li><li>Collaborate with marketing and product teams to create and deliver technical training materials, documentation, and toolkits for partner education.
</li><li>Stay up-to-date with the latest cybersecurity products, technologies, and trends to be a technical thought leader for partners.
</li></ul></li><li>Solution Design &amp; Architecture:
<ul><li>Work with channel partners to architect and design security solutions based on our product portfolio, including threat detection, firewall, endpoint security, and cloud security.
</li><li>Provide support in configuring, implementing, and troubleshooting solutions, ensuring seamless integration into the client&rsquo;s environment.
</li></ul></li><li>Technical Account Management:
<ul><li>Serve as a technical advisor for key channel partners, providing ongoing post-sales support and consultation to maximize product adoption and customer satisfaction.
</li><li>Collaborate with partners on complex customer requirements, ensuring the right cybersecurity strategies are implemented.
</li><li>Act as the bridge between the channel partner and the internal support or R&amp;D teams to resolve technical issues promptly.
</li></ul></li><li>Collaboration &amp; Cross-Functional Support:
<ul><li>Liaise with the product management and R&amp;D teams to communicate customer feedback and influence product development.
</li><li>Support channel partners with insights and recommendations on how to optimize deployments, integrations, and configurations for maximum performance.
</li><li>Assist in the creation of technical marketing content such as whitepapers, case studies, and product guides to support channel efforts.
 </li></ul></li></ul>Required Qualifications:
<ul><li>Educational Background:
<ul><li>Bachelor's degree in Computer Science, Information Technology, or a related field. Equivalent work experience may be considered.
</li></ul></li><li>Experience:
<ul><li>Minimum of 5 years of experience in system engineering, solution architecture, or technical support roles within the cybersecurity or IT industry.
</li><li>Experience working in a pre-sales capacity with channel partners or VARs (Value Added Resellers).
</li><li>Strong understanding of cybersecurity products and services, including firewalls, VPNs, IDS/IPS, SIEM, endpoint security, and cloud security.
</li></ul></li><li>Technical Skills:
<ul><li>Hands-on experience with network security technologies, system architecture, and protocols.
</li><li>Proficiency in working with Linux/Unix, Windows, and cloud platforms (AWS, Azure, GCP).
</li><li>Knowledge of scripting languages such as Python or Bash is a plus.
</li><li>Certifications such as CISSP, CEH, CCNA Security, or other relevant cybersecurity certifications is a plus.
</li></ul></li><li>Soft Skills:
<ul><li>Strong presentation and communication skills, with the ability to translate complex technical concepts into business value.
</li><li>Exceptional problem-solving skills and the ability to work independently in a fast-paced environment.
</li><li>Ability to build strong relationships and collaborate effectively with cross-functional teams and external partners.
 </li></ul></li></ul>Fortinet is an equal opportunity employer. We value diversity in our company, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.</div>

Channel Systems Engineer

Kron

<div>
 
 We are looking for an
 
 Operation &amp;
 
 
 Support Engineer
 
 to be employed in our
 
 Ankara
 
 or
 
 &Idot;stanbul
 
 office.
 
 
 
 
 
 Duties And Responsibilities
 
 
 
 
 <ul>
 <li>
 Supporting Kron solutions deployed in telecommunications operators &amp; big enterprise customers to solve the customer problems related with different products.
 </li>
 <li>
 Create and maintain a high standard of operational excellence in global systems support.
 </li>
 <li>
 Oversee the effectiveness and success of all system support services
 </li>
 <li>
 Develop, implement, and maintain policies, procedures, and training plans for resource administration and proper usage.
 </li>
 <li>
 Provide guidance and technical expertise on issues encountered within the systems.
 </li>
 <li>
 Establish and maintain effective communication with local and global customers and vendors.
 </li>
 </ul>
 
 
 
 
 Key Qualifications
 
 
 
 
 <ul>
 <li>
 Must have Bachelor&rsquo;s degree or higher in Engineering, Information Technology, or related discipline.
 </li>
 <li>
 2+ years of enterprise system and software support experience with strong focus on java application log analysis, troubleshooting, and root cause investigation in production environments.
 </li>
 <li>
 Hands-on experience in Linux/Unix environments is required, including strong knowledge of Unix commands and bash scripting.
 </li>
 <li>
 Must have hands-on experience in
 
 Linux/Unix operating systems
 
 for system and application support.
 </li>
 <li>
 Ability to prioritize and manage multiple tasks in a fast-paced environment
 </li>
 <li>
 Knowledge of estimating levels of effort and managing projects through to completion.
 </li>
 <li>
 Excellent organizational, supervisory, communication, collaboration, and analytical skills.
 </li>
 <li>
 Must have excellent verbal and written communication skills.
 </li>
 <li>
 Must be willing to travel and spend periods of time at various sites.
 </li>
 <li>
 Experience communicating and working with external customers and 3rd party vendors
 </li>
 <li>
 Self-motivated, adaptable, and able to approach problems from different perspectives.
 </li>
 <li>
 Ability to work independently as well as part of a team
 </li>
 <li>
 Experience working in a 24-7 Production environment
 </li>
 <li>
 Experience communicating with 3rd party vendors.
 </li>
 </ul>
 
 
 
 
 Preferred Experience (Alongside Core Requirements)
 
 
 
 
 <ul>
 <li>
 Database knowledge/experience.
 </li>
 <li>
 Networking knowledge/experience.
 </li>
 <li>
 Prior experience working directly with telecom operators or large enterprise customers.
 </li>
 </ul>
 
 
</div>

Operation & Support Engineer

<div>
 
 
 MGI Tech Co., Ltd. (MGI)
 
 , a member of global genomics leader BGI Group, is committed to building core tools and technology to lead life science through intelligent innovation. Based on its proprietary technology, MGI focuses on R&amp;D, production and sales of sequencing instruments, reagents, and related products to support life science research, agriculture, precision medicine and healthcare. MGI is a leading producer of clinical high-throughput gene sequencers, and its multi-omics platforms include genetic sequencing, mass spectrometry, medical imaging, and laboratory automation.
 
 
 Founded in 2016, MGI has more than 1000 employees, nearly half of whom are R&amp;D personnel. MGI operates in 39 countries and regions and has established multiple research and production bases around the world. Providing real-time, comprehensive, life-long solutions, its vision is to enable effective and affordable healthcare solutions for all.
 
 
 
 
 
 
 Job Summary
 
 
 
 We are seeking a skilled and customer-oriented
 
 Field Service Engineer
 
 to provide both onsite and remote service and support for our customers. In this role, you will troubleshoot and maintain
 
 Next-Generation Sequencing (NGS) instruments
 
 , ensuring optimal system performance. You will also collaborate with various teams to enhance service quality and customer experience.
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Conducting installations, upgrades, routine maintenance, diagnostics and repair of laboratory equipment;
 </li>
 <li>
 Communication with customers;
 </li>
 <li>
 Consulting company employees on equipment;
 </li>
 <li>
 Performing administrative tasks within the specified timeframes and informing the manager about any difficulties that arise; strict adherence to quality regulations;
 </li>
 <li>
 Accounting for used spare parts;
 </li>
 <li>
 Filling out and submitting service reports, ensuring data accuracy, working in the CRM system;
 </li>
 <li>
 Interacting with customer service specialists to ensure the best quality of support;
 </li>
 <li>
 Compliance with the company's rules in the field of discipline and communication ethics.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor's degree in engineering or another technical discipline;
 </li>
 <li>
 3 years of experience in the repair, maintenance, and diagnostics of medical equipment, preferably laboratory equipment.;
 </li>
 <li>
 Ability to find solutions to complex technical problems of customers;
 </li>
 <li>
 Ability to prioritise and manage assigned service tasks within a limited time;
 </li>
 <li>
 Skills in working and interacting in a cross-functional team;
 </li>
 <li>
 The balance between technical expertise and communication skills with customers.
 </li>
 <li>
 Knowledge of the local language is mandatory, along with good English skills (both written and verbal).
 </li>
 <li>
 Ready for travelling 80%.
 </li>
 </ul>
 
 
 
 
 
 What we offer:
 
 
 <ul>
 <li>
 Fully remote work, providing the flexibility needed in today&rsquo;s world.
 </li>
 <li>
 A dynamic and mission-driven work environment.
 </li>
 <li>
 A collaborative environment that encourages creativity and innovation.
 </li>
 <li>
 Supportive colleagues are committed to your professional growth.
 </li>
 <li>
 Comprehensive benefits package.
 </li>
 </ul>
 
 
 
 
 
 Please make sure you upload a CV in English, as well as a portfolio in your application (if applicable)
 
 
 
 
 
 
 
 We take data protection very seriously and understand the importance of protecting your privacy and Personal Information. For the recruitment process, you can find the applicable privacy policy on our site: https://en.mgi-tech.com/about/privacy/
 
 
</div>

Field Services Engineer

Medianova

<div>
 
 
 Customer Success Engineer
 
 
 
 
 
 
 We're seeking customer-obsessed senior engineers to drive service adoption and reliability across our CDN &amp; Security platform. You'll proactively prevent incidents, accelerate response/RCA, and automate runbooks &amp; alerts (IaC/CI-CD mindset) to protect SLA/SLOs and outcomes.
 
 
 
 
 
 
 About Medianova
 
 
 
 Medianova powers global experiences with high-performance CDN, Security (WAF/DDoS), Streaming, and cloud solutions across 22+ countries. With a dense edge footprint in EMEA and globally, we deliver low latency, high availability, and enterprise-grade security for leading brands&mdash;supported by 24/7 Network Operations Center, ISO 27001 practices, and GDPR-ready operations.
 
 
 
 
 
 
 Why this role matters
 
 
 
 You'll sit at the intersection of customers and platform reliability&mdash;proactively preventing issues, accelerating incident response, and driving automation that improves availability, performance, and customer outcomes. (No people management; this is hands-on technical ownership.)
 
 
 
 
 
 
 What you'll do
 
 
 
 
 
 Proactive operations:
 
 
 Monitor CDN/Security stacks end-to-end; detect anomalies early and act to protect SLAs/SLOs.
 
 
 
 
 First technical touch
 
 :
 
 Own the initial technical response for enterprise customers; triage, communicate, and resolve.
 
 
 
 
 Incident &amp; RCA:
 
 
 Diagnose CPU/Mem/IO/bandwidth/latency/5xx trends; run root-cause analyses and propose durable fixes.
 
 
 
 
 Onboarding &amp; configuration:
 
 
 Assist with DNS, caching rules, TLS/SSL, WAF policies, origin settings, and performance tuning.
 
 
 
 
 Automation &amp; runbooks:
 
 
 Create scripts (Bash/Python), alert rules, dashboards, and self-service runbooks to reduce toil/MTTR.
 
 
 
 
 Health &amp; reporting:
 
 
 Track health metrics, produce clear status updates/post-mortems, and support QBR/EBR inputs.
 
 
 
 
 Cross-team delivery:
 
 
 Collaborate with Data, Infra, Datacenter, Product/Security to land safe and measurable improvements.
 
 
 
 
 
 
 Must-haves
 
 
 
 Bachelor's in CS or related. 2+ years with Linux in production.
 
 
 Networking basics: TCP/IP, DNS, TLS/SSL. Monitoring/alerting (e.g., PRTG, Grafana, Prometheus, Zabbix).
 
 
 Comfortable with logs and incident tooling (ELK/Kibana/Fluentd).
 
 
 Scripting: Bash and at least one of Python/Go to automate routine tasks.
 
 
 Strong communication in Turkish &amp; English (spoken/written).
 
 
 Willingness for shift work in a 24/7 environment.
 
 
 
 
 
 
 Nice-to-haves
 
 
 
 Familiarity with CDN architecture,caching layers, global delivery.
 
 
 WAF/DDoS exposure; Nginx basics; API usage (REST).
 
 
 Container/runtime familiarity (Docker) and cloud/object storage.
 
 
 SRE concepts (SLOs, error budgets), ITIL incident/change.
 
 
 Basic SQL for ad-hoc analysis; Git for change tracking.
 
 
 
 
 
 
 Soft skills we value
 
 
 
 Customer empathy + clarity: translate complex issues into clear actions/outcomes.
 
 
 Ownership &amp; bias to action: reduce noise, automate the fix, measure impact.
 
 
 Structured thinking: prioritize, document, and close the loop.
 
 
 Calm under pressure: steady comms during incidents.
 
</div>

Customer Success Engineer

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