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technical support engineer

Intradyn

<div>We are seeking a Technical Support Engineer &ndash; Level 2 to join our growing support team. This role is designed for an experienced professional who can directly resolve complex technical issues for the Intradyn web application while providing outstanding customer support. The ideal candidate will combine strong technical knowledge with excellent communication and organizational skills, ensuring that customers receive timely, effective, and professional assistance. 
Key Responsibilities<ul>
<li>Serve as the primary technical contact for customers using the Intradyn web application.</li>
<li>Provide technical support for the Intradyn web application, leveraging knowledge of Linux operating systems, databases, networking, security, virtual machines, and hardware to troubleshoot and resolve issues.</li>
<li>Troubleshoot and resolve customer-reported issues via phone, email, ticketing system, and remote sessions.</li>
<li>Maintain accurate records of issues, solutions, and follow-ups using the company&rsquo;s Support CRM system.</li>
<li>Collaborate with engineering, QA, and product teams to escalate and resolve recurring or high-priority issues.</li>
<li>Document solutions, create internal knowledge base articles, and contribute to customer-facing documentation.</li>
<li>Ensure all issues are handled with attention to detail, accuracy, and professionalism.</li>
<li>Participate in on-call rotations (if applicable).</li></ul> 
Requirements
R3&ndash;5 years of experience in technical support, IT support, or system administration.<ul>
<li>Strong working knowledge of:</li>
<li><ul><li>Linux OS administration and troubleshooting.</li>
<li>Web applications and common frameworks.</li>
<li>Database systems (MySQL, PostgreSQL, or similar).</li>
<li>Networking fundamentals (TCP/IP, firewalls, routing, VPNs).</li>
<li>Email Server fundamentals (Microsoft Exchange, Microsoft hosted Exchange, Google Workplace).</li>
<li>IT security principles.</li>
<li>Virtual machines (VMware, VirtualBox, Hyper-V, etc.).</li>
<li>Hardware troubleshooting.</li>
</ul></li><li>Experience working with support CRM/ticketing systems (Zendesk, Freshdesk, Salesforce Service Cloud, or equivalent).</li>
<li>Excellent verbal and written communication skills in English.</li>
<li>Strong interpersonal skills with the ability to build positive relationships with customers and internal teams.</li>
<li>Highly organized, thorough, and detail-oriented.</li>
</ul>Preferred Skills<ul>
<li>Certifications such as CompTIA Linux+, Network+, Security+, or equivalent.</li>
<li>Experience with scripting (Bash, Python, or similar) for automation.</li>
<li>Familiarity with cloud platforms (AWS, Azure, GCP).</li></ul> 
Benefits<ul>
<li>Competitive Compensation: A salary and benefits package designed to reward your skills and contributions.
</li><li>Innovative Environment: The opportunity to work with cutting-edge technologies and diverse systems that will challenge and expand your expertise.
</li><li>Collaboration &amp; Support: Join a team that values open communication, knowledge sharing, and mutual success.
</li><li>National Holidays: You will receive all official national holidays in Turkey, allowing you to enjoy local traditions and time with family.</li></ul></div>

Technical Support Engineer

Siemens

<div>
 As a
 
 Technical Support Specialist
 
 in
 
 Siemens eMobility
 
 call center, you will serve as the first point of contact for customers experiencing issues with
 
 electric vehicle (EV) charging stations
 
 . Your primary responsibility is to provide prompt, professional, and technically sound support to ensure minimal downtime and a positive customer experience. You will perform basic troubleshooting, escalate complex issues, and contribute to the efficient operation of our EV charging infrastructure.
 
 
 
 What part will you play?
 
 
 
 <ul>
 <li>
 Provide remote advanced technical support and root cause analysis for EV charging systems.
 </li>
 <li>
 Support integration efforts between EV chargers, vehicles, and backend systems.
 </li>
 <li>
 Manage and resolve technical escalations efficiently.
 </li>
 <li>
 Maintain and monitor product performance and maintenance standards.
 </li>
 <li>
 Ensure compliance with industry standards, safety regulations, and internal quality protocols.
 </li>
 <li>
 Maintain detailed documentation of support cases, resolutions, and technical learnings.
 </li>
 <li>
 Collaborate with Product Champions and R&amp;D teams to address recurring product issues and contribute to product enhancements.
 </li>
 <li>
 Provide feedback and training to frontline support teams to improve first-contact resolution rates.
 </li>
 <li>
 Accountability for adherence to operational key performance indicators (KPIs) in case management, including metrics such as Mean Time to Resolve (MTTR) and compliance with customer-specific Service Level Agreements (SLAs).
 </li>
 <li>
 Occasionally, it can be needed to travel on-site to provide expert support, with the need to travel abroad.
 
 
 </li>
 </ul>
 Objectives are:
 
 
 <ul>
 <li>
 Deliver timely and accurate solutions to technical problems.
 </li>
 <li>
 Identify and eliminate root causes of recurring issues.
 </li>
 <li>
 Drive continuous improvement in product reliability.
 </li>
 <li>
 Strengthen field support through deep technical expertise.
 </li>
 <li>
 Serve as the escalation point for field issues to the Product Champion.
 
 
 </li>
 </ul>
 
 What do I need to qualify for this job?
 
 
 
 <ul>
 <li>
 Candidates should be engineers, preferably with a degree in Electrical Engineering.
 </li>
 <li>
 A strong background in one or more of the following areas is highly desirable: electronics, information technology (IT), energy systems, or communication technologies.
 </li>
 <li>
 Relevant technical support experience is preferred.
 </li>
 <li>
 Exceptional communication skills, with a good level in both written and spoken English.
 </li>
 <li>
 High sense of customer orientation with excellent problem solving skills.
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 Speak up Culture
 </li>
 <li>
 Respectful Workplace
 </li>
 <li>
 Being part of a global work environment
 </li>
 <li>
 Attractive remuneration package
 </li>
 <li>
 Excellent recognition tools providing spot awards
 </li>
 <li>
 Learning &amp; Development opportunities for both personal and professional growth
 </li>
 <li>
 Leave days for parents and a variety of flexible working models that allow time off for yourself and your family
 </li>
 <li>
 Creche allowance for mothers
 </li>
 <li>
 Share matching programs to become a shareholder of Siemens AG
 </li>
 <li>
 Remote working and remote living flexibility only for relevant positions
 </li>
 <li>
 Find more benefits here
 
 
 </li>
 </ul>
 
 Individual benefits are adapted to meet local legal regulations, the requirements of different job profiles, locations, and individual preferences.
 
 
 
 
 &ldquo;At Siemens we are always challenging ourselves to build a better future. We need the most innovative and diverse Digital Minds to develop tomorrow&lsquo;s reality. Find out more about the Digital world of Siemens here:
 
 
 www.siemens.com/careers/digitalminds&rdquo;
 
 
 
 
 As Siemens we believe physical barriers are not related to potential. Only the potential matters to us. Therefore, we look forward to receive applications of candidates with physical barriers and chronic illnesses. We support healthy relationships between candidates with barriers and their colleagues because we believe we can create differences together.
 
 
 
 
 Siemens is dedicated to quality, equality, and valuating diversity and we welcome applications that reflect the diversity of the communities within which we work.
 
 
 
 
 We are looking forward to receiving your online application. Please ensure you complete all areas of the application form to the best of you ability as we will use the data to review your suitability to the role.
 
 
 
 
 Please find more information from our web site:
 
 
 
 
 https://new.siemens.com/tr/tr.html
 
 
 
 
 Contact
 
 
 If you need more information please don't hesitate to contact us.
 
 
 +90 216 459 20 00
 
 
 
 
 https://new.siemens.com/tr/tr/genel/iletisim.html
 
 
 
 
 insanorganizasyon.tr@siemens.com
 
 
 
 
 www.instagram.com/siemensturkiye
 
 
 
 
 https://m.youtube.com/user/Siemens
 
 
 
 
 http://www.twitter.com/siemensturkiye
 
 
 
 
 http://www.facebook.com/siemensturkiye
 
 
 
</div>

Remote Technical Support Engineer

Hewlett Packard Enterprise

<div>
 This role has been designed as &lsquo;&rsquo;Onsite&rsquo; with an expectation that you will primarily work from an HPE partner/customer office.
 
 
 
 Who We Are
 
 
 
 Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today&rsquo;s complex world. Our culture thrives on finding new and better ways to accelerate what&rsquo;s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
 
 
 
 Job Description
 
 
 
 Joining HPE in a graduate role is an excellent opportunity for a self-motivated, proactive individual to grow with us and help us drive our continued success globally. You&rsquo;ll be part of our Graduate Program in Global Support Remote which is made up of teams that provide remote (offsite) technical support, consultancy, post-sales, and service delivery. Technical teams focus is to solve various business systems and applications problems for customers on complex systems.
 
 
 
 Start Date
 
 :
 
 April or July 2026
 
 
 
 
 Locations :
 
 Istanbul or Ankara
 
 
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Troubleshoot and resolve technical issues (hardware and software) for internal and external enterprise customers, responding to requests through various channels.
 </li>
 <li>
 Answer questions about product features, specifications, and repairs, including those related to warranty and critical support.
 </li>
 <li>
 Provide solutions to customer problems via phone and online support.
 </li>
 <li>
 Document case summaries and resolutions clearly in the Knowledge Management System (KMS).
 </li>
 <li>
 Assist customers proactively to prevent future issues.
 </li>
 <li>
 Represent the company at customer sites, industry events, and meetings.
 </li>
 <li>
 Collaborate with team members to meet service level agreements (SLAs).
 </li>
 <li>
 Support the Sales team as needed.
 
 
 </li>
 </ul>
 
 What You&rsquo;ll Need
 
 
 
 <ul>
 <li>
 Completed Bachelor&rsquo;s/Master&rsquo;s degree in 2025 with a focus in Computer Engineering, Electrical and/or Electronics Engineering, Software Engineering, Informatics or any IT related degree
 </li>
 <li>
 Up to 12 months of relevant experience
 </li>
 <li>
 Strong verbal and written communication skills in English and Turkish
 </li>
 <li>
 Experience in troubleshooting in a technical environment.
 </li>
 <li>
 Excellent analytical and problem solving skills.
 </li>
 <li>
 Software and hardware knowledge of computing, storage and peripheral devices.
 </li>
 <li>
 Advanced proficiency with case management databases and tools.
 </li>
 <li>
 Superior stakeholder management skills
 
 
 </li>
 </ul>
 
 What We&rsquo;d Prefer You Bring
 
 
 
 <ul>
 <li>
 Linux and Vmware experience
 </li>
 <li>
 Server and storage architecture experience
 </li>
 <li>
 Experience as an active leader on campus who strives to make a positive impact on the world
 </li>
 <li>
 Comfort with working in a hybrid (virtual and face-to-face) environment
 </li>
 <li>
 Exceptional communication and presentation skills and the ability to ask smart questions
 
 
 </li>
 </ul>
 
 What You Can Expect From Us
 
 
 
 <ul>
 <li>
 Initial extensive onboarding to support you with adjusting into the role
 </li>
 <li>
 Ongoing learning and development throughout the duration of the program
 </li>
 <li>
 Be mentored by at least one senior member of the team and into a true professional with valuable relationships and international working experience
 </li>
 <li>
 Competitive salary and great benefits
 </li>
 <li>
 Great work-life balance including hybrid working and Wellness Fridays initiative
 
 
 </li>
 </ul>
 
 Additional Skills
 
 
 
 Accountability, Accountability, Action Planning, Active Learning, Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Solutions, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 5 more}
 
 
 
 What We Can Offer You
 
 
 
 
 Health &amp; Wellbeing
 
 
 
 We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
 
 
 
 Personal &amp; Professional Development
 
 
 
 We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have &mdash; whether you want to become a knowledge expert in your field or apply your skills to another division.
 
 
 
 Unconditional Inclusion
 
 
 
 We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
 
 
 
 Let's Stay Connected
 
 
 
 Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.
 
 
 
 Job
 
 
 
 Services
 
 
 
 Job Level
 
 
 
 Entry
 
 
 HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.
 
 
 
 Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.
 
 
 
 HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.
</div>

Technical Support Engineer Graduate

Eaton

<div>Join Eaton, a global leader where equality and inclusivity are at the heart of our mission. Here, everyone is valued and belongs. Be part of a team that delivers cutting-edge, energy-efficient solutions, making a tangible impact on the world. We empower our customers to manage electrical, hydraulic, and mechanical energy more effectively, safely, and sustainably. At Eaton, we&rsquo;re dedicated to enhancing quality of life and protecting the environment with our innovative energy management technologies and services. Our EMEA Business Service teams empower seamless operations and drive exceptional results across our electrical, industrial, and corporate teams.
<div><div><div><h2 class="jobSectionHeader">What you&rsquo;ll do:</h2>
</div><div>
The primary role of the Technical Support Engineer is to deliver exceptional technical support and troubleshooting assistance to end-users, customers, and internal partners. Acting as a key point of contact across multiple channels&mdash;including telephone, email, and web tickets&mdash;this position focuses on EATON's electrical product portfolio, specifically tailored devices within the Electrical division.
In this capacity, you will engage with a diverse range of stakeholders, including end customers, wholesalers, distributors, panel builders, designers, logistics teams, quality departments, product management, R&amp;D, manufacturing, and sales or service representatives. Your responsibilities will encompass a variety of pre-sales and post-sales functions, ensuring seamless communication and support.
You will provide vital assistance to sales functions across the EMEA region, and partially in APAC and the Americas, addressing technical inquiries, product-specific questions, warranty issues, documentation requests, repair and calibration needs, and troubleshooting challenges. Additionally, you will guide customers in product selection and application assistance through phone and email interactions. As the first point of escalation for non-standard inquiries and advanced troubleshooting related to hardware and software, your expertise will be invaluable. 
Key Responsibilities:<ul><li>
Serve as an engineering resource to resolve customer challenges related to single-phase UPS products (both hardware and software) through various communication channels, including phone, email, and web chat.</li><li>
Manage and follow up on hardware and software escalations involving Level 2, Level 3, and Quality teams.</li><li>
Foster customer loyalty by delivering high-quality service and enhancing value through a performance-driven culture.</li><li>
Actively contribute to the organization and daily execution of technical support tasks, leveraging resources such as people, processes, and technology.</li><li>
Maintain up-to-date process documentation to ensure clarity and efficiency.</li><li>
Participate in knowledge-sharing sessions and continuous improvement initiatives, both within the team and across the organization, to implement best practices at BSC Budapest.</li><li>
Collaborate with team members to enhance customer satisfaction, minimize customer effort, and achieve improvements in cycle time and cost through effective problem-solving.</li></ul></div></div><div><div><h2 class="jobSectionHeader">
Qualifications:</h2>
</div><div><ul><li>Bachelor&rsquo;s degree (BS/BA) in Industrial Engineering (Electrical/Electronic/Mechanical/Energetic) from an accredited institution (MSc/Electrical is an advantage).</li></ul></div></div><div><div><h2 class="jobSectionHeader">
Skills:</h2>
</div><div><ul><li>Understanding of Electrical products and basic applications</li><li>
Basic Network Knowledge</li><li>
Analytical mindset, communication skills, problem-solving</li><li>
Excellent German and English language knowledge</li></ul></div></div><div><div><h2 class="jobSectionHeader">
What we can offer to you:</h2>
</div><div><ul><li>Competitive compensation and benefits package</li><li>
Flexible working solutions</li><li>
Excellent working environment &ndash; safety and ethics are important for us</li><li>
Culture &amp; Values &ndash; we are more than the products we invent and produce &ndash; the way we do business is just as important. At Eaton, our values and culture define who we are &ndash; both individually and as an organization &ndash; and direct our activities every day</li><li>
Learning &amp; Development - we invest in our employees for the long term &ndash; not just with salary and benefits, but with ongoing learning and development opportunities, made available through Eaton University</li></ul>
#LI-KK2</div></div></div>
We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.</div>

Technical Support Engineer - German Speaker

Reset HR Consulting

We are looking for Technical Engineers for our global client operating in the industrial sector. The position is based in Istanbul, Hybrid (3 days in the office).Reporting to the Supervisor, the main responsibility is to prepare and manage standard quotations and offers for both internal and external customers, covering a wide range of products and systems within the electrical solutions field.Key Responsibilities:&middot; Prepare and manage technical quotations for electrical products and systems.&middot; Provide technical and commercial pre-sales support to the sales team and partners (distributors, resellers, system integrators).&middot; Analyze customer requirements and deliver tailored solutions, including product selection, cross references, and compliance with standards.&middot; Collaborate with sales engineers and product experts on Configure-to-Order and Engineer-to-Order projects.&middot; Ensure accurate CRM opportunity registration and quotation documentation.&middot; Contribute to the development and improvement of design and quotation tools.&middot; Build product expertise and share knowledge within the team.Qualifications:&middot; Fluent in English and Danish&middot; BSc in Engineering in Electrical, Mechanical, Industrial or Electronical &middot; Experience with usage of electrical design software, CRM and CAD. Knowledge of EPLAN, Salesforce, SAP and BidManager is an advantage.&middot; Analytical mindset&middot; Cooperative, team worker&#304;&#351; T&uuml;r&uuml;: Tam zamanl&#305;Maa&#351;: ayl&#305;k en fazla 80.000,00TRY

Technical Support Engineer (Danish and English Spekears)

Halton Türkiye

<div>
 
 
 Purpose of the Job
 
 
 
 
 
 
 
 Project Engineer will be responsible for the technical support of Halton Air Filtration and Energy Efficiency products in Turkey and Caucasus region. Travelling around subject region is necessary especially for field supervision.
 
 
 
 
 
 
 
 Main duties include:
 
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
 
 Ensure the proper installation and commissioning of Halton products in complience with the Halton standarts
 
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
 
 Ensure the compliance of the engineering delivrables according to Halton and customer requirements
 
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
 
 Constant training and mentoring of Halton service partners
 
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
 
 Handling and liaising warranty claims and customer technical requests
 
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
 
 Actively work with the sales organization to drive the sales business growth and profitability with superb customer satisfaction and safety record.
 
 
 
 
 
 
 
 
 
 Requirements
 
 
 
 <ul>
 <li>
 
 At least 2 years of Field service, project engineering, customer facing experience
 
 </li>
 <li>
 
 Experience in the fields of technical support. Ideally, the candidate has experience and knowledge in servicing of ventilation systems
 
 </li>
 <li>
 
 Ability to engage with customers on technical areas, exploring ways to resolve issues.
 
 </li>
 <li>
 
 Able to work independently and is willing to get &ldquo;hands-on&rdquo; as and when required.
 
 </li>
 </ul>
 
 
 
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 
 Bachelor&rsquo;s in engineering (prefer mechanical or mechatronics engineer)
 
 </li>
 <li>
 
 Technical knowledge/application of HVAC systems
 
 </li>
 <li>
 
 Ability to grasp technical and customer issues and turn into business actions
 
 </li>
 <li>
 
 Behavioural Competencies Required
 
 </li>
 <li>
 
 Excellent customer understanding and Ability to Develop long term relations and growth plans
 
 </li>
 <li>
 
 Effectively cooperates with Sales
 
 </li>
 <li>
 
 Results oriented
 
 </li>
 <li>
 
 Customer relationship and development skills
 
 </li>
 <li>
 
 Good level of written and spoken English.
 
 </li>
 </ul>
 
 
 
</div>

Proje Mühendisi

Kron

<div>
 
 We are looking for an
 
 Operation &amp;
 
 
 Support Engineer
 
 to be employed in our
 
 &Idot;stanbul
 
 office.
 
 
 
 
 
 Duties And Responsibilities
 
 <ul>
 <li>
 Supporting Kron solutions deployed in telecommunications operators &amp; big enterprise customers to solve the customer problems related with different products.
 </li>
 <li>
 Create and maintain a high standard of operational excellence in global systems support.
 </li>
 <li>
 Oversee the effectiveness and success of all system support services
 </li>
 <li>
 Develop, implement, and maintain policies, procedures, and training plans for resource administration and proper usage.
 </li>
 <li>
 Provide guidance and technical expertise on issues encountered within the systems.
 </li>
 <li>
 Establish and maintain effective communication with local and global customers and vendors.
 </li>
 </ul>
 
 
 
 
 Key Qualifications
 
 <ul>
 <li>
 Must have Bachelor&rsquo;s degree or higher in Engineering, Information Technology, or related discipline.
 </li>
 <li>
 2+ years of enterprise system and software support experience with strong focus on java application log analysis, troubleshooting, and root cause investigation in production environments.
 </li>
 <li>
 Hands-on experience in Linux/Unix environments is required, including strong knowledge of Unix commands and bash scripting.
 </li>
 <li>
 Must have hands-on experience in
 
 Linux/Unix operating systems
 
 for system and application support.
 </li>
 <li>
 Ability to prioritize and manage multiple tasks in a fast-paced environment
 </li>
 <li>
 Knowledge of estimating levels of effort and managing projects through to completion.
 </li>
 <li>
 Excellent organizational, supervisory, communication, collaboration, and analytical skills.
 </li>
 <li>
 Must have excellent verbal and written communication skills.
 </li>
 <li>
 Must be willing to travel and spend periods of time at various sites.
 </li>
 <li>
 Experience communicating and working with external customers and 3rd party vendors
 </li>
 <li>
 Self-motivated, adaptable, and able to approach problems from different perspectives.
 </li>
 <li>
 Ability to work independently as well as part of a team
 </li>
 <li>
 Experience working in a 24-7 Production environment
 </li>
 <li>
 Experience communicating with 3rd party vendors.
 </li>
 </ul>
 
 
 
 
 Preferred Experience (Alongside Core Requirements)
 
 <ul>
 <li>
 Database knowledge/experience.
 </li>
 <li>
 Networking knowledge/experience.
 </li>
 <li>
 Prior experience working directly with telecom operators or large enterprise customers.
 </li>
 </ul>
 
 
</div>

Operation & Support Engineer

Explore 986+ Technical support engineer in Istanbul this October. Find roles across top companies and apply now to boost your career.