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application support engineer Jobs in Istanbul

application support engineer

customer care specialist, operations Jobs in Istanbul

customer care specialist, operations

customer support engineer

Insider.

<div>
 Before jumping into all the information about the role and what you can bring to the table, let us introduce ourselves real quick.
 <br/>
 <br/>
 <strong>
  About Us
  <br/>
  <br/>
 </strong>
 We are Insider,
 <strong>
  the fastest-growing global MarTech scale-up
 </strong>
 and the
 <strong>
  #1 AI-native Customer Experience and Marketing
 </strong>
 platform trusted by enterprise brands worldwide. Our story began with six desks and a vision to create a single platform to make industry-first CX technologies and emerging channels accessible to marketers worldwide. Today, with 1500+ teammates across 50+ nationalities, we continue to push the boundaries of what&rsquo;s possible in CX. Our architecture brings together
 <strong>
  unified customer data, advanced journey orchestration, and comprehensive AI capabilities
 </strong>
 by seamlessly blending predictive, generative, and agentic AI into a single customer engagement platform that empowers teams to activate customer engagement across 12+ channels.
 <br/>
 <br/>
 We recently raised
 <strong>
  one of the largest funding rounds in the industry
 </strong>
 , a
 <strong>
  $500M Series E led by General Atlantic
 </strong>
 . We are backed by top-notch investors, including
 <strong>
  Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst
 </strong>
 , and trusted by 1200+ brands from high-growth startups to the most prestigious Fortune 500 companies such as Samsung, Nike, L&rsquo;Oreal, Singapore Airlines, Nestl&eacute;, Nissan, Lenovo, Puma, IKEA, Allianz, Domino's, and the list goes on.
 <br/>
 <br/>
 Insider was congratulated for becoming
 <strong>
  one of the only woman-founded, women-led B2B SaaS unicorns in the world
 </strong>
 , achieving $200M in CARR (Committed Annual Recurring Revenue).
 <strong>
  According to Gartner,
 </strong>
 we are
 <strong>
  the dominant leader
 </strong>
 in Multichannel Marketing. Don&rsquo;t just take our word for it &mdash; see for yourself. We consistently outperform and continue our leadership, and the results speak for themselves.
 <br/>
 <br/>
 From day one, Insider&rsquo;s mission has not been only to build a world-class product company, but also to create one of the most socially progressive technology communities in the world. Through our corporate social responsibility initiatives like
 <em>
  100 Social Responsibility Projects, AI Training for Teachers, Code Academy,
 </em>
 <em>
  SheCodes, SheLeads, and SheMarkables
 </em>
 , our community has committed to scaling its impact on our communities across 27+ countries, driving initiatives in health, education, farming, animal rights, and increasing women&rsquo;s representation in STEM.
 <br/>
 <br/>
 Behind all these achievements is an exceptionally talented, visionary team of overachievers across 27+ countries that moves fast and agile, creating cutting-edge products, and focuses on making an impact. If you want to be a part of this journey, just keep reading.
 <br/>
 <br/>
 Our Partner Success Team consists of people from 31 different nationalities. They are how we thrive. They are our story makers. They are quick learners &amp; problem solvers. They are the master problem solvers, they resolve, they care and they ignite. Each of them is part of harmonious teamwork that follows meaningful goals. They are creative and innovative when it comes to implementing best practices, they are strategists and methodological approachers, have their eyes set to converge on the ultimate goal that is the customers&rsquo; success in all of the 25 regions. They are top-notch when it comes to forming relationships and stakeholder management. They are the perfect combination of people-driven and data-driven as they thrive on analytical thinking, analysis, and collaboration simultaneously. They are constant impact makers, constant developers, always eager to climb the steps of their career in this ever-growing multinational environment.
 <br/>
 <br/>
 We were a company made of 6 tiny desks when we started, so we never forget how important our hard work and dedication are. Until now it has been an inspiring story on our side, so we wanted to let you in on it. The rest? The rest is just this paragraph minimized into some bullet points on what we offer &amp; what we expect. But that&rsquo;s the thing that makes the difference between storytellers &amp; story makers; the things that grab your soul.
 <br/>
 <br/>
 As a Technical Support Engineer, you will play a crucial role in the Operational Excellence Team that owns support processes with our partners using our products and services. To succeed in this role you should be an excellent communicator with solid problem-solving skills.
 <br/>
 <br/>
 <strong>
  As a Technical Support Engineer in Insider day in and day out you will;
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   serve as an engineer to modify or customize the products based on customers' requirements,
  </li>
  <li>
   troubleshoot the technical issues of the products,
  </li>
  <li>
   communicate with customers using Zendesk Email to provide the solutions,
  </li>
  <li>
   consult the customers with the technical solutions for their requests,
  </li>
  <li>
   collaborate with the Product Team to decrease the customization efforts,
  </li>
  <li>
   work with global colleagues to optimize technical and service support processes
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  We want you to join us while we are taking a step into the future if you;
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   have a Bachelor&rsquo;s Degree in software development related (Computer Engineering, Computer Science, Programming, MIS, etc..) fields,
  </li>
  <li>
   know your way around JavaScript, HTML, CSS, and preferably JQuery,
  </li>
  <li>
   have at least a year of experience in supporting a software product, ideally in SaaS or with Software Development teams,
  </li>
  <li>
   You will be working with US clients according to the US timezone,
  </li>
  <li>
   have fluency in written and verbal English
  </li>
  <li>
   have a high sense of responsibility and accountability,
  </li>
  <li>
   are able to provide timely responses and follow up systematically,
  </li>
  <li>
   are a natural problem solver with a positive attitude and love for helping others succeed,
  </li>
  <li>
   have good debugging/troubleshooting skills,
  </li>
  <li>
   have good research skills to find the solution
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  While we are conquering the world, we are offering you;
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   A chance to work in an international, diverse, and inclusive environment,
  </li>
  <li>
   "Tech Talks" with famous and groundbreaking people from the software world,
  </li>
  <li>
   To be part of an industry that&rsquo;s shaping the future of customer experiences. Don't believe us? Just ask Google,
  </li>
  <li>
   Access and opportunity to gain a limitless network all over the globe,
  </li>
  <li>
   Access to many hard and soft skills pieces of training to help you improve and challenge yourself,
  </li>
  <li>
   access to 16,000+ online courses taught by real-world professionals on the LinkedIn Learning platform to satisfy your hunger for knowledge,
  </li>
  <li>
   A space to share your skills through training sessions and workshops if you wish. Sharing is caring!
  </li>
  <li>
   Inclusive Private Health Insurance,
  </li>
  <li>
   Smart Work Model side benefits to support food and bill expenses,
  </li>
  <li>
   The team activities that are bursting with fun,
  </li>
  <li>
   No Dress Code! This is a fast and innovative startup, you can wear whatever you want
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 We provide equal opportunity in a zero-discrimination workplace and not just welcome but also embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.
 <br/>
 <br/>
 Please follow Insider on LinkedIn, Instagram, Youtube, and Medium!
 <br/>
 <br/>
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>


Technical Support Engineer (US Support)

Eaton

<div><p>Join Eaton, a global leader where equality and inclusivity are at the heart of our mission. Here, everyone is valued and belongs. Be part of a team that delivers cutting-edge, energy-efficient solutions, making a tangible impact on the world. We empower our customers to manage electrical, hydraulic, and mechanical energy more effectively, safely, and sustainably. At Eaton, we&rsquo;re dedicated to enhancing quality of life and protecting the environment with our innovative energy management technologies and services. Our EMEA Business Service teams empower seamless operations and drive exceptional results across our electrical, industrial, and corporate teams.
</p><div><div><div><h2 class="jobSectionHeader"><b>What you&rsquo;ll do:</b></h2>
</div><div><p>
The primary role of the <b>Technical Support Engineer</b> is to deliver exceptional technical support and troubleshooting assistance to end-users, customers, and internal partners. Acting as a key point of contact across multiple channels&mdash;including telephone, email, and web tickets&mdash;this position focuses on EATON's electrical product portfolio, specifically tailored devices within the Electrical division.</p><p>
In this capacity, you will engage with a diverse range of stakeholders, including end customers, wholesalers, distributors, panel builders, designers, logistics teams, quality departments, product management, R&amp;D, manufacturing, and sales or service representatives. Your responsibilities will encompass a variety of pre-sales and post-sales functions, ensuring seamless communication and support.</p><p>
You will provide vital assistance to sales functions across the EMEA region, and partially in APAC and the Americas, addressing technical inquiries, product-specific questions, warranty issues, documentation requests, repair and calibration needs, and troubleshooting challenges. Additionally, you will guide customers in product selection and application assistance through phone and email interactions. As the first point of escalation for non-standard inquiries and advanced troubleshooting related to hardware and software, your expertise will be invaluable.</p><p></p><p><b><br>
Key Responsibilities:</b></p><ul><li>
Serve as an engineering resource to resolve customer challenges related to single-phase UPS products (both hardware and software) through various communication channels, including phone, email, and web chat.</li><li>
Manage and follow up on hardware and software escalations involving Level 2, Level 3, and Quality teams.</li><li>
Foster customer loyalty by delivering high-quality service and enhancing value through a performance-driven culture.</li><li>
Actively contribute to the organization and daily execution of technical support tasks, leveraging resources such as people, processes, and technology.</li><li>
Maintain up-to-date process documentation to ensure clarity and efficiency.</li><li>
Participate in knowledge-sharing sessions and continuous improvement initiatives, both within the team and across the organization, to implement best practices at BSC Budapest.</li><li>
Collaborate with team members to enhance customer satisfaction, minimize customer effort, and achieve improvements in cycle time and cost through effective problem-solving.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Qualifications:</b></h2>
</div><div><ul><li>Bachelor&rsquo;s degree (BS/BA) in Electrical/Electronic Engineering from an accredited institution</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Skills:</b></h2>
</div><div><ul><li>Understanding of Electrical products and basic applications</li><li>
Basic Network Knowledge
</li><li>Analytical mindset, communication skills, problem-solving</li><li>
Excellent German and English language knowledge</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
What We Offer:</b></h2>
</div><div><ul><li>Competitive compensation and benefits package</li><li>
Flexible working solutions</li><li>
Excellent working environment &ndash; safety and ethics are important for us</li><li>
Culture &amp; Values &ndash; we are more than the products we invent and produce &ndash; the way we do business is just as important. At Eaton, our values and culture define who we are &ndash; both individually and as an organization &ndash; and direct our activities every day</li><li>
Learning &amp; Development - we invest in our employees for the long term &ndash; not just with salary and benefits, but with ongoing learning and development opportunities, made available through Eaton University<br>
<br>
#LI-DJ1</li></ul></div></div></div><p>
We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.</p></div>

Technical Support Engineer (Dutch Speaker)

Yazara

<div>
 <p>
  Yazara, a Global Payments (NYSE: GPN) company headquartered in New York, is a software development company that offers a state-of-the-art SoftPOS solution and payment acceptance suite designed to transform smartphones and tablets into POS terminals. Using Yazara&rsquo;s leading technology, merchants of all sizes can use mobile devices to securely accept EMV payments from contactless cards, mobile wallets, and wearables.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Description
  </strong>
 </p>
 <ul>
  <li>
   As 2nd level support, handling customer demand (configuration level bugs, service, and information requests) which do not require code change.
  </li>
  <li>
   Delivering support team related work items during implementation phase of the project.
  </li>
  <li>
   Providing application support to customers for general and merchant related issues by remote connection or telephone.
  </li>
  <li>
   For customer demands which required 3rd level support, supporting the process during requirement clarification, testing/verifying and submission of the solution.
  </li>
  <li>
   Providing 2nd level support, for incidents on the services under responsibility of the team.
  </li>
  <li>
   Executing manual/scripted tests before/during and after deployments of the applications.
  </li>
  <li>
   Plan and prioritize work in accordance to Service Level Agreements.
  </li>
  <li>
   Working together with the teammates and customers to define recurring issues to classify as problem, finding root-causes and permanent solutions.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Necessary Skills and Experiences
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s Degree in Computer, Electrical &amp; Electronics or Industry Engineering, MIS or other relevant departments of universities
  </li>
  <li>
   Familiarity with software development and support processes.
  </li>
  <li>
   Fluent in English (written, spoken - upper intermediate).
  </li>
  <li>
   Familiarity Linux and/or Windows server and shell scripting languages.
  </li>
  <li>
   Database (Oracle, Postgre SQL, SQL Server or others) knowhow.
  </li>
  <li>
   Familiarity with ITSM ticketing tools (Jira or others).
  </li>
  <li>
   Able to work under pressure and meet deadlines.
  </li>
  <li>
   Team player, ability to work in a part of an Application Support Team.
  </li>
  <li>
   Strong analytical mindset, problem solving and strong communication skills.
  </li>
  <li>
   Strong responsibility and ownership attitude, customer(service) oriented mindset is a must.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Nice to Have:
  </strong>
 </p>
 <ul>
  <li>
   Credit card and payment system knowledge is a big plus.
  </li>
  <li>
   ITSM knowledge, ITIL certification.
  </li>
  <li>
   Experience working in DevOps and Agile culture.
  </li>
  <li>
   Familiarity with deployment methods with CI/CD tools, experience in software configuration and release management.
  </li>
  <li>
   Hands-on experience on software development (Java, .NET) or shell scripting.
  </li>
  <li>
   Know-how in web service integration.
  </li>
  <li>
   Experience in working with global customers or working in a global organization.
  </li>
  <li>
   Seniority Level
  </li>
  <li>
   Associate
  </li>
  <li>
   Industry
  </li>
  <li>
   IT Services and IT Consulting
  </li>
  <li>
   Employment Type
  </li>
  <li>
   Full-time
  </li>
  <li>
   Job Functions
  </li>
  <li>
   Information Technology
  </li>
  <li>
   Finance
  </li>
  <li>
   Skills
  </li>
  <li>
   Jira
  </li>
  <li>
   Customer Support
  </li>
  <li>
   L2/L3 protocols
  </li>
  <li>
   Continuous Integration and Continuous Delivery (CI/CD)
  </li>
  <li>
   ITIL
  </li>
  <li>
   Application Support
  </li>
  <li>
   Databases
  </li>
  <li>
   Technical Support
  </li>
  <li>
   Customer Relationship M
  </li>
 </ul>
 <p>
 </p>
</div>


Application Support Engineer

Atlas Copco

<div>
 <strong>
  Your role
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Assists clients in data collection for configuration.
  </li>
  <li>
   Install and configure Atlas Copco&acute;s SW and HW.
  </li>
  <li>
   Diagnose and troubleshoot failures in SW and HW.
  </li>
  <li>
   Master the operating system and interfaces that ensure the operation of all applications.
  </li>
  <li>
   Analyze logs and report to stakeholder.
  </li>
  <li>
   Run all necessary modifications due to a change in the line configuration (online configuration)
  </li>
  <li>
   Keep historical problems and failures in electronic files for consultations.
  </li>
  <li>
   Keep backup,all actions updated and available for documentation.
  </li>
  <li>
   Maintain good relationships with customers and suppliers throughout the project.
  </li>
  <li>
   Execution of new release tests.
  </li>
  <li>
   Conduct user training related software product to customer.
  </li>
  <li>
   Must be able to analyze problems in the network structure and produce solutions according to the analysis.
  </li>
  <li>
   Must be able to analyze Windows event logs and understand what is happening in the operating system.
  </li>
  <li>
   Identify the issue within the API used by MES systems and to complete the integration with the customer system via the API.
  </li>
  <li>
   Regular and timely reporting of daily, monthly and monthly reports.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  To succeed, you will need
  <br/>
  <br/>
 </strong>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's degree in Computer Engineering, Electrical&amp;Electronic Engineering, Electronics&amp;Communication Engineering, Information Systems Engineering or related fields.
  </li>
  <li>
   PC skills (Ms Office)
  </li>
  <li>
   Good command of Turkish and English both in speaking &amp; writing
  </li>
  <li>
   B Driving Licence
  </li>
  <li>
   No military obligation for male employees
  </li>
  <li>
   Advantageous to have Windows Event Log Analysis Certificate
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  COMPETENCIES
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Customer focused and able to create customer centric solutions
  </li>
  <li>
   Topflight with passion and commitment to create lasting results
  </li>
  <li>
   Ability to analyze data and transform it into meaningful reports.
  </li>
  <li>
   VPN connections knowledge
  </li>
  <li>
   Knowledge of virtual machine setup
  </li>
  <li>
   Database (SQL / Oracle) and networks (network topology, TCP / IP, subnet mask, DNS, switches, routers, gateway, etc.) knowledge
  </li>
  <li>
   Interfaces and industrial communication standards (RS-232/485/422, XML, Open Protocol, Fieldbus)
  </li>
  <li>
   Knowledgeable in server administration and database management.
  </li>
  <li>
   Proficient in Modbus, RabbitMQ, MQTT, OPC UA protocols.
  </li>
  <li>
   Experienced with Ethernet and wireless networks.
  </li>
  <li>
   Skilled in network traffic analysis and packet inspection using Wireshark.
  </li>
  <li>
   Proficient in MES systems and capable of MES integration.
  </li>
  <li>
   Knowledgeable about OSI (Open System Interconnection) layers.
  </li>
  <li>
   Skilled in TCP/IP protocols such as DNS, HTTP, HTTPS, SSL. Knowledgeable about firewall rules.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  BEHAVIOURS
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Customer focused,Support and act together with cross functions in customer communication
  </li>
  <li>
   Sharing information and raising red flags to be proactive
  </li>
  <li>
   Flexible to dynamic planning.
  </li>
  <li>
   Result-oriented, Proactive
  </li>
  <li>
   Helpful and a good team member, Collaborative
  </li>
  <li>
   Disciplined and organized, Good planner, allocating efforts properly
  </li>
  <li>
   Self-motivated, enthusiastic and persistent.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  In return, we offer you
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Have multiple interactions with different stakeholders both internally and externally
  </li>
  <li>
   A self driven culture known for respectful interaction, ethical behaviour and integrity where sustainability and diversity &amp; inclustion matter
  </li>
  <li>
   New challenges and new things to learn every day in a global environment
  </li>
  <li>
   Plenty of opportunities to grow and develop with Individual based development plans in scope of ITBA Academy
  </li>
  <li>
   Global job opportunities within Atlas Copco Group
  </li>
  <li>
   Wide range social benefits
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Uniting curious minds
  <br/>
  <br/>
 </strong>
 Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we unite curious minds, and you could be one of them.
</div>


Field Service Engineer Software Solutions

Odine

<div>
 <p>
  <strong>
   Voice Application Expert Engineer
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  At Odine, we build the backbone of global connectivity &mdash; where innovation meets reliability, and where every teammate goes to
  <em>
   ALL IN
  </em>
  to create meaningful impact.
 </p>
 <p>
  We are now looking for a
  <strong>
   Voice Application Expert Engineer
  </strong>
  who will join our journey and strengthen our voice technology operations across the region.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What You&rsquo;ll Be Doing:
  </strong>
 </p>
 <ul>
  <li>
   Provide implementation and maintenance support for telecommunications customers across the region.
  </li>
  <li>
   Act as a consultant and subject matter expert for internal teams (engineering, sales, customer organizations) to resolve deployment challenges.
  </li>
  <li>
   Operate, maintain, and improve Odine&rsquo;s private cloud infrastructure.
  </li>
  <li>
   Prepare detailed technical documentation and customer deliverables.
  </li>
  <li>
   Understand customer needs, advocate internally, and work with cross-functional teams to enhance product quality.
  </li>
  <li>
   Troubleshoot and resolve complex system, network, and infrastructure issues quickly and effectively.
  </li>
  <li>
   Analyze faults, configurations, and performance problems; resolve or escalate to related teams/vendors.
  </li>
  <li>
   Ensure all technical support processes align with Customer SLAs.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What We&rsquo;re Looking For:
  </strong>
 </p>
 <ul>
  <li>
   BS/MS degree in Telecommunication, Electronics, or a related field
  </li>
  <li>
   Minimum
   <strong>
    10 years of customer support/operations experience
   </strong>
   in the telecommunications industry
  </li>
  <li>
   Hands-on experience with
   <strong>
    PostgreSQL
   </strong>
   and
   <strong>
    NoSQL
   </strong>
   databases
  </li>
  <li>
   Knowledge of network elements:
   <strong>
    SBC, Application Servers, Proxy Servers, OSS, BSS
   </strong>
  </li>
  <li>
   Experience in installing, configuring, and operating
   <strong>
    Linux
   </strong>
   and
   <strong>
    Windows
   </strong>
   servers
  </li>
  <li>
   Solid understanding of
   <strong>
    mediation and billing services
   </strong>
  </li>
  <li>
   Knowledge of
   <strong>
    IP networks, VOIP, Unix, call flows, security topics, SIP signaling, RTP/RTCP
   </strong>
  </li>
  <li>
   Experience in
   <strong>
    Wholesale VOIP
   </strong>
   is a strong plus
  </li>
  <li>
   Telco network and infrastructure knowledge is a plus
  </li>
  <li>
   Excellent verbal and written English
  </li>
  <li>
   Strong analytical thinking and problem-solving capability
  </li>
  <li>
   Detail-oriented, strong planning and organizational skills
  </li>
  <li>
   Collaborative mindset with strong communication skills
  </li>
  <li>
   Ability to work effectively across different technical levels and skill sets
  </li>
  <li>
   <strong>
    Python and .NET
   </strong>
   knowledge is a plus
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Join Us &mdash; Go ALL IN
  </strong>
 </p>
 <p>
  If you&rsquo;re ready to be part of a global team shaping the future of telecom and cloud technologies, we&rsquo;d love to hear from you.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <em>
   All applications will be treated with
  </em>
  <strong>
   <em>
    strict confidentiality
   </em>
  </strong>
  <em>
   and processed in accordance with
  </em>
  <strong>
   <em>
    data protection and privacy principles
   </em>
  </strong>
  <em>
   . Your personal data will only be used for recruitment purposes.
  </em>
 </p>
</div>


Voice Application Expert Engineer

<div></div><div><div><div><h2 class="jobSectionHeader"><b>Become our next FutureStarter</b></h2><p>
Are you ready to make an impact? ZF is looking for talented individuals to join our team. As a FutureStarter, you&rsquo;ll have the opportunity to shape the future of mobility. Join us and be part of something extraordinary!</p>
</div></div><div><div><div><div><h1 class="jobSectionHeader"><b>Service Network Development Engineer
</b></h1></div></div></div></div><div><div><div><div>Country/Region: TR
</div></div></div></div><div><div><div><div>Location:
Istanbul, Istanbul, TR, 34935
</div></div></div></div><p></p><div><div><div><div><p>Req ID 83322 | Istanbul, T&uuml;rkiye, ZF Services T&uuml;rk San. ve Tic. A.&#350;.</p><p><br>
</p><div><div><div><h2 class="jobSectionHeader"><b>Service Network Development Enginner
</b></h2></div><div><p><b>About the team:</b></p>
<p>
We are looking for a Service Network Development Engineer for our Sultanbeyli location</p><br>
<p></p>
<p><b>
What you can look forward to as Service Network Development Engineer:</b></p>
<ul>
<li>Managing all existing, potential and candidate passenger car and commercial vehicle service network points &amp; partners in line with ZF's Optimal Service Footprint strategy</li>
<li>Expanding the service network and to increase the business potential of the services in the region and to do the necessary work for new business opportunities</li>
<li>Implement/deploy global workshop concept to local market and do the workshop audits</li>
<li>Ensuring customer and service network satisfaction</li>
<li>Solving and/or supporting to solve technical or software malfunctions, trying to increase the capabilities of the workshops and supporting the services for solving the problems</li></ul><br>
<p></p>
<p><b>
Your Profile as Service Network Development Engineer:</b></p>
<ul>
<li>Bachelor&rsquo;s degree in engineering (mechanical, automotive, mechatronics are preferred)</li>
<li>Minimum 5 years&rsquo; experience in automotive after-sales services, service network and customer management, preferably experienced in corporate identity applications</li>
<li>Effective communication and relationship management skills with analytical thinking, well organized and strong coordination skills</li>
<li>No restriction for traveling and able to actively drive and no military obligation for male candidates</li>
<li>Proficiency in MS Office and good English knowledge</li></ul><br>
<p></p>
<div>
Why should you choose ZF:<br>
<ul><li>An employment contract in a stable, global company,</li><li>Hybrid system work (depends on the position),</li><li>Private health insurance and employee package</li><li>Good working atmosphere; working in an international team, interesting projects, and tasks.</li></ul></div><br>
<p></p>
<p>
ERP: The position is part of the ZF Global Employee Referral Program.</p></div></div></div><br>
<p></p>
<p>
Be part of our ZF team as Service Network Development Engineer and apply now!</p><br>
<p></p>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>What does DEI (Diversity, Equity, Inclusion) mean for ZF as a company?</b></h2><p>
At ZF, we continuously strive to build and maintain a culture where inclusiveness is lived and diversity is valued. We actively seek ways to remove barriers so that all our employees can rise to their full potential. We aim to embed this vision in our legacy through how we operate and build our products as we shape the future of mobility.</p>
</div></div><div><div><p>Find out how we work at ZF:</p><br>
</div></div><div></div><p><br>
<b>Job Segment: </b>Network Engineer, Relationship Manager, Quality Manager, Developer, Engineering, Customer Service, Automotive, Quality, Technology</p></div>

Service Network Development Engineer

EKOM Elektronik San. ve Tic. A.Ş.

<div>
 <strong>
  Company Description
  <br/>
 </strong>
 <p>
  EKOM Elektronik, established in 1997, is one of Turkey's leading local distributor and representative companies in the electronics industry. The company is a franchised partner of globally recognized brands specializing in areas such as semiconductors, passive components, interconnects, electromechanics, sensors, MEMS, wireless solutions, and display modules. EKOM Elektronik is committed to delivering high-quality solutions to meet the demands of its customers. With years of experience and trusted partnerships, EKOM Elektronik stands at the forefront of the electronics distribution business in Turkey.
  <br/>
 </p>
 <strong>
  Role Description
  <br/>
 </strong>
 <p>
  This is a full-time, on-site position located in Istanbul for a Field Application Engineer. The role involves providing technical support and assistance to clients, developing solutions to meet customer requirements, and offering in-depth knowledge of the company's products. Key responsibilities include collaborating with the sales team to address customer needs, delivering technical consultations, and effectively promoting company solutions to prospective clients. The role requires hands-on interaction with innovative electronic technologies.
  <br/>
 </p>
 <strong>
  Qualifications
  <br/>
 </strong>
 <ul>
  <li>
   Proficiency in Field Applications and Technical Support to provide efficient customer solutions and resolve technical issues.
  </li>
  <li>
   Background in Electronics and Analog technology, with the ability to analyze and apply concepts in real-world scenarios.
  </li>
  <li>
   Experience or knowledge of Sales operations, including promoting and presenting technical solutions.
  </li>
  <li>
   Strong problem-solving abilities, communication skills, and the capacity to work collaboratively with cross-functional teams.
  </li>
  <li>
   Bachelor's degree in Electrical/Electronics Engineering or a related field is preferred.
  </li>
  <li>
   Willingness to work on-site in Istanbul and flexibility to travel when necessary.
  </li>
  <li>
   Understanding of the semiconductor and electromechanical components industry is advantageous.
  </li>
 </ul>
</div>


Field Application Engineer

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