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technical support engineer Jobs in Istanbul

technical support engineer

customer support engineer

Halton Türkiye

<div>
 <p>
  <strong>
   Purpose of the Job
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <span>
   Project Engineer will be responsible for the technical support of Halton Air Filtration and Energy Efficiency products in Turkey and Caucasus region. Travelling around subject region is necessary especially for field supervision.
  </span>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Main duties include:
  </strong>
 </p>
 <p>
  &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
  <span>
   Ensure the proper installation and commissioning of Halton products in complience with the Halton standarts
  </span>
 </p>
 <p>
  &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
  <span>
   Ensure the compliance of the engineering delivrables according to Halton and customer requirements
  </span>
 </p>
 <p>
  &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
  <span>
   Constant training and mentoring of Halton service partners
  </span>
 </p>
 <p>
  &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
  <span>
   Handling and liaising warranty claims and customer technical requests
  </span>
 </p>
 <p>
  &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
  <span>
   Actively work with the sales organization to drive the sales business growth and profitability with superb customer satisfaction and safety record.
  </span>
 </p>
 <p>
 </p>
 <p>
  <strong>
  </strong>
  <strong>
   <u>
    Requirements
   </u>
  </strong>
 </p>
 <ul>
  <li>
   <span>
    At least 2 years of Field service, project engineering, customer facing experience
   </span>
  </li>
  <li>
   <span>
    Experience in the fields of technical support. Ideally, the candidate has experience and knowledge in servicing of ventilation systems
   </span>
  </li>
  <li>
   <span>
    Ability to engage with customers on technical areas, exploring ways to resolve issues.
   </span>
  </li>
  <li>
   <span>
    Able to work independently and is willing to get &ldquo;hands-on&rdquo; as and when required.
   </span>
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Qualifications
   </u>
  </strong>
 </p>
 <ul>
  <li>
   <span>
    Bachelor&rsquo;s in engineering (prefer mechanical or mechatronics engineer)
   </span>
  </li>
  <li>
   <span>
    Technical knowledge/application of HVAC systems
   </span>
  </li>
  <li>
   <span>
    Ability to grasp technical and customer issues and turn into business actions
   </span>
  </li>
  <li>
   <span>
    Behavioural Competencies Required
   </span>
  </li>
  <li>
   <span>
    Excellent customer understanding and Ability to Develop long term relations and growth plans
   </span>
  </li>
  <li>
   <span>
    Effectively cooperates with Sales
   </span>
  </li>
  <li>
   <span>
    Results oriented
   </span>
  </li>
  <li>
   <span>
    Customer relationship and development skills
   </span>
  </li>
  <li>
   <span>
    Good level of written and spoken English.
   </span>
  </li>
 </ul>
 <p>
  <br/>
 </p>
</div>


Proje Mühendisi

Randstad Türkiye

<div>
 <p>
  We are looking for a "Technical Engineer" for our global partner which operates in dental equipment manufacturing.
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Act as a central point of contact for high-level technical support, coordinating between customers, field service teams, and internal departments to ensure service excellence.
  </li>
  <li>
   Manage the end-to-end lifecycle of overseas spare parts orders, from customer request to final delivery, ensuring effective communication and timely resolution.
  </li>
  <li>
   Drive continuous improvement by managing quality and service accreditation processes (ISO 9001, TSE), analyzing common equipment failures, and reporting findings to the factory.
  </li>
  <li>
   Develop and negotiate customer service and maintenance agreements to foster long-term client relationships and ensure contractual compliance.
  </li>
  <li>
   Control and maintain all showroom, training, and demo equipment, ensuring they are in optimal condition for events and customer presentations.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  Qualifications
 </p>
 <ul>
  <li>
   Bacholer Degree in Engineering,
  </li>
  <li>
   Minimum 3 years of relevant experience in a dental or medical industry,
  </li>
  <li>
   Excellent command of English language, skills, second or third language would be ideal,
  </li>
  <li>
   Computer literate &ndash; Excellent Excell skills, PowerPoint, Word, Outlook.
  </li>
 </ul>
</div>


Technical Engineer

Intradyn

<div>
 We are seeking a
 <strong>
  Technical Support Engineer - Level 2
 </strong>
 to join our growing support team. This role is designed for an experienced professional who can directly resolve complex technical issues for the
 <strong>
  Intradyn web application
 </strong>
 while providing outstanding customer support. The ideal candidate will combine strong technical knowledge with excellent communication and organizational skills, ensuring that customers receive timely, effective, and professional assistance.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Serve as the primary technical contact for customers using the Intradyn web application
  </li>
  <li>
   Provide technical support for the Intradyn web application, leveraging knowledge of Linux operating systems, databases, networking, security, virtual machines, and hardware to troubleshoot and resolve issues
  </li>
  <li>
   Troubleshoot and resolve customer-reported issues via phone, email, ticketing system, and remote sessions
  </li>
  <li>
   Maintain accurate records of issues, solutions, and follow-ups using the company's Support CRM system
  </li>
  <li>
   Collaborate with engineering, QA, and product teams to escalate and resolve recurring or high-priority issues
  </li>
  <li>
   Document solutions, create internal knowledge base articles, and contribute to customer-facing documentation
  </li>
  <li>
   Ensure all issues are handled with attention to detail, accuracy, and professionalism
  </li>
  <li>
   Participate in on-call rotations (if applicable)
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <strong>
  R
 </strong>
 3-5 years of experience in
 <strong>
  technical support, IT support, or system administration
 </strong>
 .
 <br/>
 <br/>
 <ul>
  <li>
   Strong working knowledge of:
  </li>
  <ul>
   <li>
    Linux OS administration and troubleshooting
   </li>
   <li>
    Web applications and common frameworks
   </li>
   <li>
    Database systems (MySQL, PostgreSQL, or similar)
   </li>
   <li>
    Networking fundamentals (TCP/IP, firewalls, routing, VPNs)
   </li>
   <li>
    Email Server fundamentals (Microsoft Exchange, Microsoft hosted Exchange, Google Workplace)
   </li>
   <li>
    IT security principles
   </li>
   <li>
    Virtual machines (VMware, VirtualBox, Hyper-V, etc.)
   </li>
   <li>
    Hardware troubleshooting
   </li>
  </ul>
  <li>
   Experience working with support CRM/ticketing systems (Zendesk, Freshdesk, Salesforce Service Cloud, or equivalent)
  </li>
  <li>
   Excellent verbal and written communication skills in English
  </li>
  <li>
   Strong interpersonal skills with the ability to build positive relationships with customers and internal teams
  </li>
  <li>
   Highly organized, thorough, and detail-oriented
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Skills
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Certifications such as CompTIA Linux+, Network+, Security+, or equivalent
  </li>
  <li>
   Experience with scripting (Bash, Python, or similar) for automation
  </li>
  <li>
   Familiarity with cloud platforms (AWS, Azure, GCP)
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Competitive Compensation: A salary and benefits package designed to reward your skills and contributions.
  </li>
  <li>
   Innovative Environment: The opportunity to work with cutting-edge technologies and diverse systems that will challenge and expand your expertise.
  </li>
  <li>
   Collaboration &amp; Support: Join a team that values open communication, knowledge sharing, and mutual success.
  </li>
  <li>
   National Holidays: You will receive all official national holidays in Turkey, allowing you to enjoy local traditions and time with family
  </li>
 </ul>
</div>


Technical Support Engineer

Reset HR Consulting

<p>We are looking for <b>Technical Engineers</b> for our <b>global client operating in the industrial sector</b>. The position is based in Istanbul, Hybrid (3 days in the office).</p><p>Reporting to the Supervisor, the main responsibility is to prepare and manage <b>standard quotations and offers</b> for both internal and external customers, covering a wide range of products and systems within the <b>electrical solutions field.</b></p><p><b>Key Responsibilities:</b></p><p>&middot; Prepare and manage <b>technical quotations</b> for electrical products and systems.</p><p>&middot; Provide technical and commercial <b>pre-sales support </b>to the sales team and partners (distributors, resellers, system integrators).</p><p>&middot; Analyze customer requirements and deliver tailored solutions, including product selection, cross references, and compliance with standards.</p><p>&middot; Collaborate with sales engineers and product experts on Configure-to-Order and Engineer-to-Order projects.</p><p>&middot; Ensure accurate CRM opportunity registration and quotation documentation.</p><p>&middot; Contribute to the development and improvement of design and quotation tools.</p><p>&middot; Build product expertise and share knowledge within the team.</p><p><b>Qualifications:</b></p><p>&middot; Fluent in <b>English and Danish</b></p><p>&middot; <b>BSc in Engineering in Electrical, Mechanical, Industrial or Electronical </b></p><p>&middot; Experience with usage of electrical design software, CRM and CAD. Knowledge of EPLAN, Salesforce, SAP and BidManager is an advantage.</p><p>&middot; Analytical mindset</p><p>&middot; Cooperative, team worker</p><p>&#304;&#351; T&uuml;r&uuml;: Tam zamanl&#305;</p><p>Maa&#351;: ayl&#305;k en fazla 80.000,00TRY</p>

Technical Support Engineer (Danish and English Spekears)

Eaton

<div><p>Join Eaton, a global leader where equality and inclusivity are at the heart of our mission. Here, everyone is valued and belongs. Be part of a team that delivers cutting-edge, energy-efficient solutions, making a tangible impact on the world. We empower our customers to manage electrical, hydraulic, and mechanical energy more effectively, safely, and sustainably. At Eaton, we&rsquo;re dedicated to enhancing quality of life and protecting the environment with our innovative energy management technologies and services. Our EMEA Business Service teams empower seamless operations and drive exceptional results across our electrical, industrial, and corporate teams.
</p><div><div><div><h2 class="jobSectionHeader"><b>What you&rsquo;ll do:</b></h2>
</div><div><p>
The primary role of the <b>Technical Support Engineer</b> is to deliver exceptional technical support and troubleshooting assistance to end-users, customers, and internal partners. Acting as a key point of contact across multiple channels&mdash;including telephone, email, and web tickets&mdash;this position focuses on EATON's electrical product portfolio, specifically tailored devices within the Electrical division.</p><p>
In this capacity, you will engage with a diverse range of stakeholders, including end customers, wholesalers, distributors, panel builders, designers, logistics teams, quality departments, product management, R&amp;D, manufacturing, and sales or service representatives. Your responsibilities will encompass a variety of pre-sales and post-sales functions, ensuring seamless communication and support.</p><p>
You will provide vital assistance to sales functions across the EMEA region, and partially in APAC and the Americas, addressing technical inquiries, product-specific questions, warranty issues, documentation requests, repair and calibration needs, and troubleshooting challenges. Additionally, you will guide customers in product selection and application assistance through phone and email interactions. As the first point of escalation for non-standard inquiries and advanced troubleshooting related to hardware and software, your expertise will be invaluable.</p><p></p><p><b><br>
Key Responsibilities:</b></p><ul><li>
Serve as an engineering resource to resolve customer challenges related to single-phase UPS products (both hardware and software) through various communication channels, including phone, email, and web chat.</li><li>
Manage and follow up on hardware and software escalations involving Level 2, Level 3, and Quality teams.</li><li>
Foster customer loyalty by delivering high-quality service and enhancing value through a performance-driven culture.</li><li>
Actively contribute to the organization and daily execution of technical support tasks, leveraging resources such as people, processes, and technology.</li><li>
Maintain up-to-date process documentation to ensure clarity and efficiency.</li><li>
Participate in knowledge-sharing sessions and continuous improvement initiatives, both within the team and across the organization, to implement best practices at BSC Budapest.</li><li>
Collaborate with team members to enhance customer satisfaction, minimize customer effort, and achieve improvements in cycle time and cost through effective problem-solving.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Qualifications:</b></h2>
</div><div><ul><li>Bachelor&rsquo;s degree (BS/BA) in Industrial Engineering (Electrical/Electronic/Mechanical/Energetic) from an accredited institution (MSc/Electrical is an advantage).</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Skills:</b></h2>
</div><div><ul><li>Understanding of Electrical products and basic applications</li><li>
Basic Network Knowledge</li><li>
Analytical mindset, communication skills, problem-solving</li><li>
Excellent German and English language knowledge</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
What we can offer to you:</b></h2>
</div><div><ul><li>Competitive compensation and benefits package</li><li>
Flexible working solutions</li><li>
Excellent working environment &ndash; safety and ethics are important for us</li><li>
Culture &amp; Values &ndash; we are more than the products we invent and produce &ndash; the way we do business is just as important. At Eaton, our values and culture define who we are &ndash; both individually and as an organization &ndash; and direct our activities every day</li><li>
Learning &amp; Development - we invest in our employees for the long term &ndash; not just with salary and benefits, but with ongoing learning and development opportunities, made available through Eaton University</li></ul><p>
#LI-KK2</p></div></div></div><p>
We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.</p></div>

Technical Support Engineer - German Speaker

Atlas Copco

<div><div><div><div><div><h1 class="jobSectionHeader"><b>Technical Support Engineer
</b></h1></div></div></div></div><div><div><div><div>Functional area: Service
</div></div></div></div><div><div><div><div>Country: Turkiye
</div></div></div></div><div><div><div><div>City: Istanbul
</div></div></div></div><div><div><div><div>Company name: Atlas Copco Makinalari Imalat AS
</div></div></div></div><div><div><div><div>Date of posting: Oct 9, 2025<br>
</div></div></div></div><p></p><div><div><div><div><p>Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.</p>
<p><b>Join us on our journey for a better tomorrow.</b></p><br>
<p></p>
<p><b><i>
The role</i></b></p>
<p>
Can you have positive relationships with customers? The Aftermarket has ambitious growth targets and this will only be achieved if we can deliver training and support for all our products to our operational team, distributors and end users.</p>
<p>
It will be your mission to ensure we have the correct people, tools, training programs and reporting software to enable the fastest possible resolution of all field problems and to deliver this world class service to our end users. Do you think it's a great opportunity to show it?</p>
<p>
Do you fill up with energy when you can learn new things and feel like you're evolving? And are you ready to be a light on this development path for your teammates? Our customers have a range of different types<b> </b>of compressors<b> </b>with a variety of technologies (from mechanical, electronic to Internet Of Things and complex control mechanisms) allowing you to<b> </b>grow in techniques and specializations based on your interests and experience. We are proud of our dedicated training<b> </b>academies, supported by experts who are also reflecting on what service will look like in the future.</p>
<p>
If you are interested in building a solid bridge between operation, marketing , technical teams and customers regarding quality and product update. Are you willing to work and train as a Technical Support Engineer?</p>
<p>
We can already smell your efforts with us for a better future in the world of compressor . Then we would like to get to know you better and to see if you click, not only with our position as technical support engineer, but also with our own company values.</p>
<p><b><i>
Are we a good fit?</i></b></p>
<p><i>
Atlas Copco is a Swedish company and Swedish human culture flows through the veins of our more than 50,000 employees operating in 180 countries. It has a strong </i><b><i>family</i></b><i> vibe with a warm respect for each individual and we strive for strong </i><b><i>diversity</i></b><i>. We also invest heavily in our customers, in the environment, ... but first and foremost in our own people. In this way, we provide a stimulating environment in which you can </i><b><i>develop </i></b><i>your commercial and technical competencies on a daily basis. In addition, our family-friendly working atmosphere gives you space in your agenda planning, so that your </i><b><i>work and private life </i></b><i>can be combined as easily as possible.</i></p>
<p><i>
Would you like to get to know us? Hope to see you soon!</i></p><br>
<p></p>
<p><b>
City</b></p>
<p>
Istanbul</p><br>
<p></p>
<p><b>Diverse by nature and inclusive by choice</b><br>
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.</p></div></div></div></div></div><p></p>

Siemens

<div>
 As a
 <strong>
  Technical Support Specialist
 </strong>
 in
 <strong>
  Siemens eMobility
 </strong>
 call center, you will serve as the first point of contact for customers experiencing issues with
 <strong>
  electric vehicle (EV) charging stations
 </strong>
 . Your primary responsibility is to provide prompt, professional, and technically sound support to ensure minimal downtime and a positive customer experience. You will perform basic troubleshooting, escalate complex issues, and contribute to the efficient operation of our EV charging infrastructure.
 <br/>
 <br/>
 <strong>
  What part will you play?
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provide remote advanced technical support and root cause analysis for EV charging systems.
  </li>
  <li>
   Support integration efforts between EV chargers, vehicles, and backend systems.
  </li>
  <li>
   Manage and resolve technical escalations efficiently.
  </li>
  <li>
   Maintain and monitor product performance and maintenance standards.
  </li>
  <li>
   Ensure compliance with industry standards, safety regulations, and internal quality protocols.
  </li>
  <li>
   Maintain detailed documentation of support cases, resolutions, and technical learnings.
  </li>
  <li>
   Collaborate with Product Champions and R&amp;D teams to address recurring product issues and contribute to product enhancements.
  </li>
  <li>
   Provide feedback and training to frontline support teams to improve first-contact resolution rates.
  </li>
  <li>
   Accountability for adherence to operational key performance indicators (KPIs) in case management, including metrics such as Mean Time to Resolve (MTTR) and compliance with customer-specific Service Level Agreements (SLAs).
  </li>
  <li>
   Occasionally, it can be needed to travel on-site to provide expert support, with the need to travel abroad.
   <br/>
   <br/>
  </li>
 </ul>
 Objectives are:
 <br/>
 <br/>
 <ul>
  <li>
   Deliver timely and accurate solutions to technical problems.
  </li>
  <li>
   Identify and eliminate root causes of recurring issues.
  </li>
  <li>
   Drive continuous improvement in product reliability.
  </li>
  <li>
   Strengthen field support through deep technical expertise.
  </li>
  <li>
   Serve as the escalation point for field issues to the Product Champion.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What do I need to qualify for this job?
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Candidates should be engineers, preferably with a degree in Electrical Engineering.
  </li>
  <li>
   A strong background in one or more of the following areas is highly desirable: electronics, information technology (IT), energy systems, or communication technologies.
  </li>
  <li>
   Relevant technical support experience is preferred.
  </li>
  <li>
   Exceptional communication skills, with a good level in both written and spoken English.
  </li>
  <li>
   High sense of customer orientation with excellent problem solving skills.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What We Offer
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Speak up Culture
  </li>
  <li>
   Respectful Workplace
  </li>
  <li>
   Being part of a global work environment
  </li>
  <li>
   Attractive remuneration package
  </li>
  <li>
   Excellent recognition tools providing spot awards
  </li>
  <li>
   Learning &amp; Development opportunities for both personal and professional growth
  </li>
  <li>
   Leave days for parents and a variety of flexible working models that allow time off for yourself and your family
  </li>
  <li>
   Creche allowance for mothers
  </li>
  <li>
   Share matching programs to become a shareholder of Siemens AG
  </li>
  <li>
   Remote working and remote living flexibility only for relevant positions
  </li>
  <li>
   Find more benefits here
   <br/>
   <br/>
  </li>
 </ul>
 <em>
  Individual benefits are adapted to meet local legal regulations, the requirements of different job profiles, locations, and individual preferences.
  <br/>
  <br/>
 </em>
 <strong>
  &ldquo;At Siemens we are always challenging ourselves to build a better future. We need the most innovative and diverse Digital Minds to develop tomorrow&lsquo;s reality. Find out more about the Digital world of Siemens here:
 </strong>
 <strong>
  www.siemens.com/careers/digitalminds&rdquo;
  <br/>
  <br/>
 </strong>
 <strong>
  As Siemens we believe physical barriers are not related to potential. Only the potential matters to us. Therefore, we look forward to receive applications of candidates with physical barriers and chronic illnesses. We support healthy relationships between candidates with barriers and their colleagues because we believe we can create differences together.
  <br/>
  <br/>
 </strong>
 <strong>
  Siemens is dedicated to quality, equality, and valuating diversity and we welcome applications that reflect the diversity of the communities within which we work.
  <br/>
  <br/>
 </strong>
 <strong>
  We are looking forward to receiving your online application. Please ensure you complete all areas of the application form to the best of you ability as we will use the data to review your suitability to the role.
  <br/>
  <br/>
 </strong>
 <strong>
  Please find more information from our web site:
  <br/>
  <br/>
 </strong>
 <strong>
  https://new.siemens.com/tr/tr.html
  <br/>
  <br/>
 </strong>
 <strong>
  Contact
  <br/>
  <br/>
  If you need more information please don't hesitate to contact us.
  <br/>
  <br/>
  +90 216 459 20 00
  <br/>
  <br/>
 </strong>
 <strong>
  https://new.siemens.com/tr/tr/genel/iletisim.html
  <br/>
  <br/>
 </strong>
 <strong>
  insanorganizasyon.tr@siemens.com
  <br/>
  <br/>
 </strong>
 <strong>
  www.instagram.com/siemensturkiye
  <br/>
  <br/>
 </strong>
 <strong>
  https://m.youtube.com/user/Siemens
  <br/>
  <br/>
 </strong>
 <strong>
  http://www.twitter.com/siemensturkiye
  <br/>
  <br/>
 </strong>
 <strong>
  http://www.facebook.com/siemensturkiye
  <br/>
  <br/>
 </strong>
</div>


Remote Technical Support Engineer

Explore 1399+ Customer support engineer in Istanbul this October. Find roles across top companies and apply now to boost your career.

1399 customer support engineer jobs IN Istanbul

Proje Mühendisi

Technical Engineer

Technical Support Engineer

Technical Support Engineer (Danish and English Spekears)

Technical Support Engineer - German Speaker

Technical Support Engineer

Remote Technical Support Engineer