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customer care specialist, operations Jobs in Istanbul

customer care specialist, operations

customer service associate Jobs in Istanbul

customer service associate

field service engineer

technical support engineer Jobs in Istanbul

technical support engineer

customer support engineer

Halton Türkiye

<div>
 <p>
  <strong>
   Purpose of the Job
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <span>
   Project Engineer will be responsible for the technical support of Halton Air Filtration and Energy Efficiency products in Turkey and Caucasus region. Travelling around subject region is necessary especially for field supervision.
  </span>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Main duties include:
  </strong>
 </p>
 <p>
  &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
  <span>
   Ensure the proper installation and commissioning of Halton products in complience with the Halton standarts
  </span>
 </p>
 <p>
  &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
  <span>
   Ensure the compliance of the engineering delivrables according to Halton and customer requirements
  </span>
 </p>
 <p>
  &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
  <span>
   Constant training and mentoring of Halton service partners
  </span>
 </p>
 <p>
  &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
  <span>
   Handling and liaising warranty claims and customer technical requests
  </span>
 </p>
 <p>
  &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
  <span>
   Actively work with the sales organization to drive the sales business growth and profitability with superb customer satisfaction and safety record.
  </span>
 </p>
 <p>
 </p>
 <p>
  <strong>
  </strong>
  <strong>
   <u>
    Requirements
   </u>
  </strong>
 </p>
 <ul>
  <li>
   <span>
    At least 2 years of Field service, project engineering, customer facing experience
   </span>
  </li>
  <li>
   <span>
    Experience in the fields of technical support. Ideally, the candidate has experience and knowledge in servicing of ventilation systems
   </span>
  </li>
  <li>
   <span>
    Ability to engage with customers on technical areas, exploring ways to resolve issues.
   </span>
  </li>
  <li>
   <span>
    Able to work independently and is willing to get &ldquo;hands-on&rdquo; as and when required.
   </span>
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Qualifications
   </u>
  </strong>
 </p>
 <ul>
  <li>
   <span>
    Bachelor&rsquo;s in engineering (prefer mechanical or mechatronics engineer)
   </span>
  </li>
  <li>
   <span>
    Technical knowledge/application of HVAC systems
   </span>
  </li>
  <li>
   <span>
    Ability to grasp technical and customer issues and turn into business actions
   </span>
  </li>
  <li>
   <span>
    Behavioural Competencies Required
   </span>
  </li>
  <li>
   <span>
    Excellent customer understanding and Ability to Develop long term relations and growth plans
   </span>
  </li>
  <li>
   <span>
    Effectively cooperates with Sales
   </span>
  </li>
  <li>
   <span>
    Results oriented
   </span>
  </li>
  <li>
   <span>
    Customer relationship and development skills
   </span>
  </li>
  <li>
   <span>
    Good level of written and spoken English.
   </span>
  </li>
 </ul>
 <p>
  <br/>
 </p>
</div>


Proje Mühendisi

DigiFist

<div>
 <p>
  <strong>
   About DigiFist
  </strong>
 </p>
 <p>
  At
  <strong>
   DigiFist
  </strong>
  , we design and develop high-quality Shopify themes and digital solutions used by merchants around the world. We&rsquo;re now looking for a
  <strong>
   Technical Support Engineer
  </strong>
  to join our growing team in T&uuml;rkiye (ideally Istanbul).
 </p>
 <p>
  <br/>
 </p>
 <p>
  You&rsquo;ll be the first point of contact for merchants globally &mdash; answering questions, solving technical issues, and ensuring every customer gets the best possible experience. Beyond troubleshooting, you&rsquo;ll own our technical documentation and monitor key support KPIs to help our team deliver world-class service.
 </p>
 <p>
  <br/>
 </p>
 <p>
  This role is not just about fixing problems &mdash; it&rsquo;s about
  <strong>
   proactively improving customer satisfaction, keeping our documentation accurate and up-to-date, and giving the team clear visibility into the health of our support operations
  </strong>
  .
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What You&rsquo;ll Do
  </strong>
 </p>
 <ul>
  <li>
   Respond to pre-sales and technical questions via our Customer Support Portal, email, and chat.
  </li>
  <li>
   Troubleshoot merchant issues, provide solutions, or escalate to the project management/development teams when needed.
  </li>
  <li>
   <strong>
    Own and maintain all technical documentation
   </strong>
   , FAQs, and step-by-step guides, ensuring they are always accurate and easy to follow.
  </li>
  <li>
   <strong>
    Monitor and report KPIs
   </strong>
   related to customer satisfaction, ticket resolution times, documentation freshness, and any other metrics that help us measure and improve performance.
  </li>
  <li>
   Gather and share customer feedback to help improve our themes and processes.
  </li>
  <li>
   Proactively update customers about releases, improvements, and new features.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What We&rsquo;re Looking For
  </strong>
 </p>
 <ul>
  <li>
   Strong problem-solving skills with the ability to think on your feet.
  </li>
  <li>
   <strong>
    Excellent English skills are a must
   </strong>
   &mdash; both written and verbal.
  </li>
  <li>
   Speaking additional languages is a
   <strong>
    big plus
   </strong>
   .
  </li>
  <li>
   Strong technical writing skills are
   <strong>
    highly valued
   </strong>
   .
  </li>
  <li>
   Positive, proactive attitude with strong collaboration skills.
  </li>
  <li>
   Strong organizational skills and attention to detail.
  </li>
  <li>
   Experience in IT or e-commerce &mdash;
   <strong>
    Shopify knowledge is a big plus!
   </strong>
  </li>
  <li>
   Familiarity with customer support, analytics, and project management tools (e.g., Zendesk, ClickUp, Asana) is a plus.
  </li>
  <li>
   Based in T&uuml;rkiye (Istanbul preferred for occasional in-person meetings).
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Why Join Us
  </strong>
 </p>
 <ul>
  <li>
   Be part of an innovative Shopify partner agency serving merchants worldwide.
  </li>
  <li>
   Take ownership of a critical area of the business where your insights directly shape customer experience.
  </li>
  <li>
   Work with a collaborative, international team.
  </li>
  <li>
   Opportunities for learning, growth, and specialization in e-commerce technologies.
  </li>
  <li>
   Flexible remote working environment.
  </li>
 </ul>
</div>


Technical Support Engineer

INVT Electric

<div>
 <p>
  The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our customers' technical issues. You will support the customer by acting as the liaison between the customer and other internal teams.
  <strong>
   The core requirement for this position is the ability to provide automated solutions，it will be more about Pre-Sales Solutions. (The products will be VFDs, PLC, HMI, Servo)
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Reproduce customer environment and run tests
  </li>
  <li>
   Manage and address electronic tickets efficiently
  </li>
  <li>
   Liaise between sales team, customer success team, and customers to properly address customer problems
  </li>
  <li>
   Troubleshoot and configure software and hardware
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   3+ years' of technical support experience
  </li>
  <li>
   Customer service oriented
  </li>
  <li>
   Strong written and verbal and troubleshooting skills
  </li>
 </ul>
 <p>
 </p>
</div>


Yazara

<div>
 <p>
  Yazara, a Global Payments (NYSE: GPN) company headquartered in New York, is a software development company that offers a state-of-the-art SoftPOS solution and payment acceptance suite designed to transform smartphones and tablets into POS terminals. Using Yazara&rsquo;s leading technology, merchants of all sizes can use mobile devices to securely accept EMV payments from contactless cards, mobile wallets, and wearables.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Description
  </strong>
 </p>
 <ul>
  <li>
   As 2nd level support, handling customer demand (configuration level bugs, service, and information requests) which do not require code change.
  </li>
  <li>
   Delivering support team related work items during implementation phase of the project.
  </li>
  <li>
   Providing application support to customers for general and merchant related issues by remote connection or telephone.
  </li>
  <li>
   For customer demands which required 3rd level support, supporting the process during requirement clarification, testing/verifying and submission of the solution.
  </li>
  <li>
   Providing 2nd level support, for incidents on the services under responsibility of the team.
  </li>
  <li>
   Executing manual/scripted tests before/during and after deployments of the applications.
  </li>
  <li>
   Plan and prioritize work in accordance to Service Level Agreements.
  </li>
  <li>
   Working together with the teammates and customers to define recurring issues to classify as problem, finding root-causes and permanent solutions.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Necessary Skills and Experiences
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s Degree in Computer, Electrical &amp; Electronics or Industry Engineering, MIS or other relevant departments of universities
  </li>
  <li>
   Familiarity with software development and support processes.
  </li>
  <li>
   Fluent in English (written, spoken - upper intermediate).
  </li>
  <li>
   Familiarity Linux and/or Windows server and shell scripting languages.
  </li>
  <li>
   Database (Oracle, Postgre SQL, SQL Server or others) knowhow.
  </li>
  <li>
   Familiarity with ITSM ticketing tools (Jira or others).
  </li>
  <li>
   Able to work under pressure and meet deadlines.
  </li>
  <li>
   Team player, ability to work in a part of an Application Support Team.
  </li>
  <li>
   Strong analytical mindset, problem solving and strong communication skills.
  </li>
  <li>
   Strong responsibility and ownership attitude, customer(service) oriented mindset is a must.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Nice to Have:
  </strong>
 </p>
 <ul>
  <li>
   Credit card and payment system knowledge is a big plus.
  </li>
  <li>
   ITSM knowledge, ITIL certification.
  </li>
  <li>
   Experience working in DevOps and Agile culture.
  </li>
  <li>
   Familiarity with deployment methods with CI/CD tools, experience in software configuration and release management.
  </li>
  <li>
   Hands-on experience on software development (Java, .NET) or shell scripting.
  </li>
  <li>
   Know-how in web service integration.
  </li>
  <li>
   Experience in working with global customers or working in a global organization.
  </li>
  <li>
   Seniority Level
  </li>
  <li>
   Associate
  </li>
  <li>
   Industry
  </li>
  <li>
   IT Services and IT Consulting
  </li>
  <li>
   Employment Type
  </li>
  <li>
   Full-time
  </li>
  <li>
   Job Functions
  </li>
  <li>
   Information Technology
  </li>
  <li>
   Finance
  </li>
  <li>
   Skills
  </li>
  <li>
   Jira
  </li>
  <li>
   Customer Support
  </li>
  <li>
   L2/L3 protocols
  </li>
  <li>
   Continuous Integration and Continuous Delivery (CI/CD)
  </li>
  <li>
   ITIL
  </li>
  <li>
   Application Support
  </li>
  <li>
   Databases
  </li>
  <li>
   Technical Support
  </li>
  <li>
   Customer Relationship M
  </li>
 </ul>
 <p>
 </p>
</div>


Application Support Engineer

H-TECH SUPPORTS

<p><b>About the Role</b></p><p>We are seeking a skilled <b>Deskside Support Technician</b> to provide comprehensive technical support to our campus-based employees. In this role, you will handle user tickets, resolve hardware/software issues, support end-user devices, and ensure exceptional customer service with minimal supervision. You will work closely with IT teams to maintain service quality, meet SLAs, and deliver a seamless onsite IT experience.</p><p><b>Key ResponsibilitiesTechnical Support &amp; Ticket Management</b></p><ul><li>Provide onsite technical support for employees, customers, and service providers.</li><li>Receive, document, and manage user tickets through ITSM tools; ensure SLA compliance.</li><li>Troubleshoot and resolve intermediate to complex hardware &amp; software issues.</li><li>Replicate incidents when required and escalate where necessary.</li></ul><p><b>Device Setup &amp; Lifecycle Management</b></p><ul><li>Handle end-user onboarding/offboarding including device assignment and retrieval.</li><li>Perform imaging, reimaging, installation, and configuration of laptops, desktops, and peripherals (docking stations, monitors, etc.).</li><li>Execute IMAC tasks (install, move, add, change), hardware break/fix, upgrades, and data migration.</li><li>Manage provisioning and deployment of VoIP phones, Android devices, and Mac devices.</li></ul><p><b>Infrastructure &amp; Smart Hands Support</b></p><ul><li>Provide Smart Hands &amp; Feet support to network, server, and security teams.</li><li>Assist with racking and mounting hardware in comms rooms and IT cabinets.</li><li>Replace and install cabling (patch cables, connections, etc.).</li><li>Support conferencing technology, meeting rooms, and MTR (Microsoft Teams Rooms) devices.</li><li>Facilitate remote support teams by enabling access to onsite hardware.</li></ul><p><b>Collaboration, Documentation &amp; Knowledge Sharing</b></p><ul><li>Maintain accurate ticket notes and technical documentation.</li><li>Work closely with the Deskside Management Team on asset management and break/fix processes.</li><li>Adhere to inventory and asset management procedures.</li><li>Contribute to knowledge bases and share best practices with the team.</li><li>Mentor junior technicians when needed.</li><li>Deliver high-quality VIP support to senior stakeholders.</li></ul><p><b>Required Skills &amp; Qualifications</b></p><ul><li>Strong troubleshooting and problem-solving skills.</li><li>Excellent communication, customer service, and teamwork abilities.</li><li>Hands-on experience with desktop support, hardware/software troubleshooting.</li><li>Experience with:</li><li>Microsoft Office 365</li><li>Windows Operating Systems</li><li>VPN clients (e.g., Citrix)</li><li>Remote support tools (e.g., Bomgar)</li><li>Ability to perform root cause analysis and take corrective action.</li><li>Basic knowledge of networking fundamentals.</li><li>Experience with racking, mounting, and basic hardware installation.</li><li>Strong organizational and time management skills.</li></ul><p>Job Types: Full-time, Contract<br/>Contract length: 12 months</p><p>Application Question(s):</p><ul><li>Do you have valid work permit in Turkey?</li><li>Can you join us immediately?</li></ul><p>Language:</p><ul><li>Turkish (Required)</li><li>English (Required)</li></ul><p>Location:</p><ul><li>ıstanbul (Required)</li></ul>

IT Support Engineer

Taurus SA

Do you want to be part of a new entrepreneurial adventure and help build the next global FinTech, then we might just have the job for you.
<br><br>
Taurus is a global leader in digital asset infrastructure for banks, public and private companies. Using blockchain technology, its platform covers cryptocurrencies, tokenized securities, tokenized assets (such as NFTs), digital currencies, and stablecoins.
<br><br>
We are looking for ambitious and driven individuals to support our fast global growth.
<br><br>
Tasks
<br><br>
Taurus is looking for a technical Solutions Architect for our office in Istanbul, Turkey.
<br><br>
Being a hands-on technical architect part of the global Solutions Engineering team, you will be the bridge between our engineering teams and our client’s technical (i.e. IT, system administration, database, engineering, devops) teams.
<br><br>
You will work closely with customers and partners to provide creative solutions, successfully deliver implementations and offer resilient and high quality services.
<br><br>
You have a driven work ethic, strong communication skills and a track record for providing high customer satisfaction. You will define requirements, brainstorm solutions, develop roadmaps, improve systems architecture, and design features with teams across our client’s organization from IT and business stakeholders to non-technical end-users.
<br><br>
<b>You will be responsible for the following activities:</b><br>
<ul>
<li>Deliver a variety of technology services to our customers. The service needs will vary by client, it will include every aspect of our product offering lifecycle, including hands-on technical deployments, configurations, knowledge transfer, software upgrades, maintenance and deprecation</li>
<li>Leading the planning, installation and integration of Taurus solutions in physical, virtual or hybrid IT environments</li>
<li>Deliver advanced (hands-on, technical) professional services (product customization and integration, including upgrades, troubleshooting, etc.) in customer environments</li>
<li>Maintain and support overall relationships with customers; this includes increasing adoption, and ensuring retention and satisfaction</li>
<li>Establish trusted relationships with each customer as a strategic advisor and support the continued value of our products and services</li>
<li>Work with customers to continuously improve Taurus's offering and learn customers’ needs and requirements</li>
<li>Advocate customer needs/issues across Taurus</li>
<li>Ensure the knowledge transfer on all aspects of Taurus products to partners and customers</li>
<li>Work closely with members of the engineering team to quickly resolve any client issues and constantly drive customer satisfaction post-sales</li>
<li>Organize and improve technical and user documentation for customers</li>
</ul>
Requirements
<br><br>
<ul>
<li>8+ years of hands-on technical experience in integrating products (using/debugging APIs, kubernetes deployments, network issues, etc. ) in complex environments and organizations - financial services a plus</li>
<li>Proven experience as a techincal Solutions Architect, Solutions Engineer/Pre-Sales Engineer, Technical Account Manager or equivalent history of increasing customer satisfaction, adoption, and retention</li>
<li>Proven experience with corporate IT environments and frameworks such as virtualization, VDI, backup and application management</li>
<li>Proven experience in various DevOps build and testing processes, releases management, products lifecycle management</li>
<li>Strong knowledge of modern DevOps tooling (Linux, Kubernetes, Openshift, Docker, Ansible, Terraform, Python, YAML, Shell)</li>
<li>Ability to deploy both simple and complex solutions and integrate them into already existing production environments</li>
<li>Knowledge/experience in database management (SQL) and software development, preferably in Go, Java, or Python</li>
<li>Impeccable written and verbal communication skills</li>
<li>Eager to learn, highly focused on the target, team results-oriented</li>
<li>Willing to travel regularly to visit customers</li>
</ul>
Benefits
<br><br>
<ul>
<li>An opportunity to work at the intersection of digital assets and finance</li>
<li>A skilled and experienced team, including world-renowned experts</li>
<li>A fast-paced learning environment, entrepreneurial spirit and team spirit</li>
<li>A great moment to join as the company grows and expands</li>
<li>State-of-the-art technology and IT infrastructure</li>
<li>Hybrid remote work and flexible working hours</li>
</ul>
As the company evolves in a dynamic and innovative environment, its DNA is based on merit. As such, there will be significant growth opportunities for candidates with an open and can-do mindset. We are an equal opportunity employer.
<br><br>
Note
<br>We will not consider applications via agencies.
<br><br>
taurushq\[.]com

Solutions Architect [Istanbul, Turkey]

Analog Devices

<div><div>About Analog Devices</div><div>
Analog Devices, Inc. (NASDAQ: <div>ADI</div> ) is a global semiconductor leader that bridges the physical and digital worlds to enable breakthroughs at the Intelligent Edge. ADI combines analog, digital, and software technologies into solutions that help drive advancements in digitized factories, mobility, and digital healthcare, combat climate change, and reliably connect humans and the world. With revenue of more than $9 billion in FY24 and approximately 24,000 people globally, ADI ensures today's innovators stay Ahead of What's Possible&trade;. Learn more at <div>www.analog.com</div> and on <div>LinkedIn</div> and <div>Twitter (X)</div>.</div><div></div><div><br>
Staff Engineer, Embedded Software Engineer, Security</div><div></div><div>
Position: Staff Engineer, SW Systems Design Engineering</div><div>
Group: Software &amp; Security Group</div><div>
Business Unit: Security Products &amp; Technologies Business Unit</div><div>
Team: SSG</div><div>
Hiring Manager: Mehmet Ariman</div><div>
Locations: ADI European Sites</div><div>
Address: Istanbul Bilisim Vadisi. Ayazağa, Kemerburgaz Caddesi 7A Blok 34396 Sarıyer, İstanbul T&uuml;rkiye</div><div>
Key Words: C (Programming Language), Security, Embedded, Firmware, Crypto, MACSec</div><div></div><div>
Analog Devices, Inc. (NASDAQ: ADI) designs and manufactures semiconductor products and solutions. We enable our customers to interpret the world around us by intelligently bridging the physical and digital worlds with unmatched technologies that sense, measure, and connect. Come join Analog Devices, Inc. (ADI) - a place where Innovation meets Impact. For more than 55 years, Analog Devices, Inc. has been inventing new breakthrough technologies that transform lives. At ADI, you will work alongside the brightest minds to collaborate on solving complex problems. ADI fosters a culture that focuses on employees through beneficial programs, aligned goals, continuous learning opportunities and practices, that create a more sustainable future. Apply now for the opportunity to grow your career and help innovate ahead of what&rsquo;s possible. Visit <div>https://careers.analog.com/</div>.</div><div></div><div>
About ADI:</div><div>
Analog Devices, Inc. is a leading global high-performance analog technology company dedicated to solving our customers' most complex engineering challenges. We play a critical role at the intersection of the physical and digital world by providing the building blocks to sense, measure, interpret, connect, and power systems. We design, manufacture, test and market a broad portfolio of solutions, including integrated circuits, software and subsystems that leverage high-performance analog, mixed-signal and digital signal processing technologies. We embrace a culture of innovation and collaboration. ADI serves 125,000 customers worldwide with more than 75,000 products in the industrial, communications, automotive and consumer markets. ADI is headquartered in Wilmington, MA. Visit <div>http://www.analog.com</div>.</div><div></div><div>
The Group:</div><div>
Security Products and Technologies BU</div><div></div><div>
The Business:</div><div>
SSG</div><div></div><div>
Job Description<br>
<br>
The Security Product &amp; Technology Software group is seeking a motivated, Staff Embedded Software Engineer to provide support to our Security group located at ADI&rsquo;s Bilisim Vadisi Vadi Istanbul office. This position offers to work as part of an international team that is the technology pioneer in authenticator and security with a strong motivation to differentiate in the intelligent edge. In addition, working with technology experts and providing mentoring opportunities will accelerate your career.</div><div></div><div>
What Will You Do In This Position:<br>
<br>
Reporting to the Security Group&rsquo;s Software Manager you will be part of the Software Enablement organization&rsquo;s Security Software team. As Staff Engineer, SW Systems Design Engineer, you will work on supporting and designing next-generation secure products for customers using Analog Devices&rsquo; Protect and Connect product portfolio.</div><div></div><div>
What&rsquo;s Attractive About This Opportunity:</div><div>
This position offers to work as part of an international team that is the technology pioneer in the authenticator and security market. In addition, working with technology experts and providing mentoring opportunities and international work environment experience.<br>
<br>
Key responsibilities of a Staff Engineer SW Systems Design Engineer, include, but are not limited to:</div><ul><li>
Maintain and contribute to ADI&rsquo;s security solutions and cryptography library, and identify and recommend improvements</li><li>
Contribute to the open source security projects to represent ADI and cultivate upstream first mindset</li><li>
Assume responsibility for technical planning, architecture and development of code that is compliant with new crypto/hash standards that meet or exceed secure payment industry requirements</li><li>
Assume responsibility for technical planning, scoping, architecture and development of crypto libraries and security software stack solutions that will satisfy the expectations of ADI&rsquo;s customer base</li><li>
Work in coordination with development and quality assurance engineers to ensure that certain certification criteria is satisfied</li><li>
Be responsible for designing and coding embedded system software, developing tests &amp; testing tools for embedded systems.</li><li>
Ensure proper software development, testing, debugging, integration, and documentation.</li><li>
Be able to independently operate in a global, diverse software development community across many geographical locations.</li><li>
Excellent interpersonal, verbal, and written communication skills in English.</li><li>
The successful candidate must demonstrate high levels of motivation, individual responsibility, and accountability and be able to perform the essential functions listed below.</li><li>
Autonomously develop the projects assigned,</li><li>
Work with the field personnel and development team to troubleshoot, fix, and manage releases for customer issues.</li><li>
Be able to independently operate in a global, diverse software development community across many geographical locations,</li><li>
Support the business managers in their product promotion efforts</li><li>
Inform and educate the field about digital security</li><li>
Analyze customer requirements and propose ad hoc solutions</li><li>
Collect and analyze customer requirements and further feed the team to build the technology and product roadmap</li></ul><div></div><div>
Job Requirements:</div><ul><li>
BS or MSc in Computer Science, Computer or Electronics Engineering, or a related field with 10+ years of industry experience.</li></ul><div></div><div>
Skills / Qualifications</div><ul><li>
BS in Computer Science, Computer or Electronics Engineering, or Mathematics</li><li>
Strong Computer Science background</li><li>
Demonstration of strong problem-solving skills with analytical thinking</li><li>
Ability and willingness to follow recent developments in cryptography</li><li>
Strong mathematical background</li><li>
Cybersecurity: TLS, PKI, and x.509 certificates, Applied crypto, authentication, encryption, IoT security concepts. Generic knowledge of threats and mitigations on embedded systems.</li><li>
Knowledge of state-of-the-art security algorithms and secure coding practices</li><li>
Hands-on knowledge of popular embedded crypto libraries like e.g., mbedTLS</li><li>
Knowledge of major security standards and regulations: industrial, medical, metering and energy</li><li>
Track record of low-level coding and HW/SW co-design applications</li><li>
Hands on experience with lab equipment for debug, analysis, and characterization</li><li>
Hands on experience with C\C++ and Python language</li><li>
Hands-on experience in functional implementation of Public Key - Private Key crypto systems</li><li>
Working knowledge of embedded development with ARM Cortex-M and RISC-V architectures</li><li>
Familiarity with digital communication interfaces</li><li>
Excellent interpersonal, verbal, and written communication skills across all levels in English</li><li>
Available for international travels</li><li>
Understanding of communication protocol stacks (TCP/IP, Wi-Fi, Bluetooth, Industrial field buses, LoRa&hellip;)</li><li>
Hands on experience in embedded software development</li></ul><div></div><div>
Preferred</div><ul><li>
Hands-on experience with IP based connectivity solutions</li><li>
Good understanding of continuous integration tools such as Jenkins</li><li>
Ability to operate flexibly in a fast-paced environment</li><li>
Business oriented mindset, very good oral and written communication skills required to communicate with our internal sales force and customers</li></ul><div></div><div>
Why You Will Like Working At ADI:</div><ul><li>
We place great value on individual judgement</li><li>
We allow our employees the freedom to explore new ideas and the autonomy to determine how to best achieve business goals and objectives</li><li>
We emphasize professional development and mentoring</li><li>
Above all, we recognize that the personal goals of our employees and the company&rsquo;s goals are closely related and must support each other</li></ul><div></div><div>
Pay Rate Type: Salary</div><div>
Relocation Assistance Offered: No</div><div>
Visa Sponsorship Offered: No</div><div><div>
Travel: Yes, &lt; 30%</div></div><div></div><div><i>
For positions requiring access to technical data, Analog Devices, Inc. may have to obtain export licensing approval from the U.S. Department of Commerce - Bureau of Industry and Security and/or the U.S. Department of State - Directorate of Defense Trade Controls. As such, applicants for this position &ndash; except US Citizens, US Permanent Residents, and protected individuals as defined by 8 U.S.C. 1324b(a)(3) &ndash; may have to go through an export licensing review process.</i></div><div></div><div><i>
Analog Devices is an equal opportunity employer. We foster a culture where everyone has an opportunity to succeed regardless of their race, color, religion, age, ancestry, national origin, social or ethnic origin, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, parental status, disability, medical condition, genetic information, military or veteran status, union membership, and political affiliation, or any other legally protected group.</i></div><div></div>
Job Req Type: Experienced<br>
<div></div>
Required Travel: Yes, 10% of the time<br>
<div></div>
Shift Type: 1st Shift/Days</div>

Staff Engineer, Embedded Software Engineer, Security

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