product support specialist

support experience guide Jobs in Istanbul

support experience guide

application support specialist Jobs in Istanbul

application support specialist

customer support (m/f/d) finnish & english - full remote Jobs in Istanbul

customer support (m/f/d) swedish & english - full remote Jobs in Istanbul

customer support engineer

Siemens

<div>
 We are looking for a team member as
 
 Field Service Engineer
 
 to support our Siemens Turkiye
 
 e-Mobility
 
 service organization.
 
 
 
 What part will you play?
 
 
 
 <ul>
 <li>
 Conducts technical and/or administrative, mainly pre-defined support activities for service operations and delivery.
 </li>
 <li>
 Processes incoming orders, inquiries and/or requests regarding products and/or services.
 </li>
 <li>
 Performs order management for assigned customers, manages and files clients' information in the information system.
 </li>
 <li>
 Supports customer remotely and onsite, and provides 1st level user support in case of arising issues.
 </li>
 <li>
 Drives complex issues and questions to respectively qualified Service Technicians or Service Engineers.
 </li>
 <li>
 Cooperates with clients and sales representatives to clarify orders and issues.
 </li>
 <li>
 Participates in investigating and resolving commercial and/or technical problems.
 </li>
 <li>
 Supports pre-and/or post sales technical product advice for development, implementation and operation of customer solutions.
 
 
 </li>
 </ul>
 
 What do I need to qualify for this job?
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Electrical Engineering or a related Engineering field.
 </li>
 <li>
 Fluency in English and Turkish.
 </li>
 <li>
 Previous experience in service organizations is an advantage.
 </li>
 <li>
 Interest in Power BI, digital transformation, and artificial intelligence is considered a plus.
 </li>
 <li>
 Experience in e-Mobility sector is preferred.
 </li>
 <li>
 Valid driver&rsquo;s license required.
 
 
 </li>
 </ul>
 
 What We Offer?
 
 
 
 <ul>
 <li>
 Speaking up Culture
 </li>
 <li>
 Respectful Workplace
 </li>
 <li>
 Being part of a global work environment
 </li>
 <li>
 Attractive remuneration package
 </li>
 <li>
 Excellent recognition tools providing spot awards
 </li>
 <li>
 Learning &amp; Development opportunities for both personal and professional growth
 </li>
 <li>
 Leave days for parents and a variety of flexible working models that allow time off for yourself and your family
 </li>
 <li>
 Creche allowance for mothers
 </li>
 <li>
 Share matching programs to become a shareholder of Siemens AG
 </li>
 <li>
 Remote working and remote living flexibility only for relevant positions
 </li>
 <li>
 Find more benefits here
 
 
 </li>
 </ul>
 
 Individual benefits are adapted to meet local legal regulations, the requirements of different job profiles, locations, and individual preferences.
 
 
 
 At Siemens we are always challenging ourselves to build a better future. We need the most innovative and diverse Digital Minds to develop tomorrow &lsquo;s reality.
 
 
 As Siemens we believe physical barriers are not related to potential. Only the potential matters to us. Therefore, we look forward to receiving applications from candidates with physical barriers and chronic illnesses. We support healthy relationships between candidates with barriers and their colleagues because we believe we can create differences together.
 
 
 Siemens is dedicated to quality, equality, and valuating diversity and we welcome applications that reflect the diversity of the communities within which we work.
 
 
 We are looking forward to receiving your online application. Please ensure you complete all areas of the application form to the best of your ability as we will use the data to review your suitability for the role.
 
 
 Please find more information from our web site:
 
 
 https://new.siemens.com/tr/tr.html
 
 
</div>

Field Service Engineer (eMobility)

Avedo – eine Marke der Ströer X GmbH

<div>Speaking swedish and english isn&acute;t a big deal for you? We are currently seeking for a Customer Support (m/f/d) swedish in full remote. Take the time to apply for this job.
Your Benefits<ul><li>
full-time or part-time freelance work from Turkey</li><li>
remote work right from the start with BYOD (Bring Your Own Device) - you work with your own technology</li><li>
fixed salary with performance-related bonus</li><li>
uncomplicated entry into the job through professional and remunerated induction and training</li><li>
dynamic, innovative working environment with flat hierarchy</li></ul>
Your Tasks<ul><li>
customer service via mail and phone</li><li>
identifying customer demands and introducing the product range</li><li>
providing information on contractual terms, invoices and cancellation terms</li><li>
ensure customer satisfaction</li></ul> 
Your Profile<ul><li>
fluent in speaking swedish</li><li>
good knowledge of English in spoken and written language</li><li>
good working knowledge of MS Office</li><li>
Sales or Telemarketing experience preferable</li><li>
confident and professional on the phone</li><li>
target driven personality, friendly and communicative</li></ul> 
Interested? We are looking forward to your application! If you have any questions, please do not hestitate to contact us. 
We are happy to meet you. 
 
All names are directed at all genders.</div>

Customer Support (m/f/d) swedish & english - full remote

<div>Speaking finnish and english isn&acute;t a big deal for you? We are currently seeking for a Customer Support (m/f/d) finnish in full remote. Take the time to apply for this job.
Your Benefits<ul><li>
full-time or part-time freelance work from Turkey</li><li>
remote work right from the start with BYOD (Bring Your Own Device) - you work with your own technology</li><li>
fixed salary with performance-related bonus</li><li>
uncomplicated entry into the job through professional and remunerated induction and training</li><li>
dynamic, innovative working environment with flat hierarchy</li></ul>
Your Tasks<ul><li>
customer service via mail and phone</li><li>
identifying customer demands and introducing the product range</li><li>
providing information on contractual terms, invoices and cancellation terms</li><li>
ensure customer satisfaction</li></ul> 
Your Profile<ul><li>
fluent in speaking finnish</li><li>
good knowledge of English in spoken and written language</li><li>
good working knowledge of MS Office</li><li>
Sales or Telemarketing experience preferable</li><li>
confident and professional on the phone</li><li>
target driven personality, friendly and communicative</li></ul> 
Interested? We are looking forward to your application! If you have any questions, please do not hestitate to contact us. 
We are happy to meet you. 
 
All names are directed at all genders.</div>

Customer Support (m/f/d) finnish & english - full remote

Softpos Teknoloji A.Ş.

<div>Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Summary of This Role
Receives and responds, via telephone, email, chat or SMS to technical customer service requests, inquiries and problems. Utilizes various databases to select the best processing method and explains the solution to the client in order to resolve the inquiry. Maintains an accurate and complete record of all inquires and problems handled. Operates a personal computer, mainframe, software packages and front end programs related to the client.
Job Description<ul><li>
As 2nd level support, handling customer demand (configuration level bugs, service, and information requests) which do not require code change.</li><li>
Delivering support team related work items during implementation phase of the project.</li><li>
Providing application support to customers for general and merchant related issues by remote connection or telephone.</li><li>
For customer demands which required 3rd level support, supporting the process during requirement clarification, testing/verifying and submission of the solution.</li><li>
Providing 2nd level support, for incidents on the services under responsibility of the team.</li><li>
Executing manual/scripted tests before/during and after deployments of the applications.</li><li>
Plan and prioritize work in accordance to Service Level Agreements.</li><li>
Working together with the teammates and customers to define recurring issues to classify as problem, finding root-causes and permanent solutions.</li></ul>
Necessary Skills and Experiences<ul><li>
Bachelor&rsquo;s Degree in Computer, Electrical &amp; Electronics or Industry Engineering, MIS or other relevant departments of universities</li><li>
Familiarity with software development and support processes.</li><li>
Fluent in English (written, spoken - upper intermediate).</li><li>
Familiarity Linux and/or Windows server and shell scripting languages.</li><li>
Database (Oracle, Postgre SQL, SQL Server or others) knowhow.</li><li>
Familiarity with ITSM ticketing tools (Jira or others).</li><li>
Able to work under pressure and meet deadlines.</li><li>
Team player, ability to work in a part of an Application Support Team.</li><li>
Strong analytical mindset, problem solving and strong communication skills.</li><li>
Strong responsibility and ownership attitude, customer(service) oriented mindset is a must.</li></ul>
Nice to Have:<ul><li>
Credit card and payment system knowledge is a big plus.</li><li>
ITSM knowledge, ITIL certification.</li><li>
Experience working in DevOps and Agile culture.</li><li>
Familiarity with deployment methods with CI/CD tools, experience in software configuration and release management.</li><li>
Hands-on experience on software development (Java, .NET) or shell scripting.</li><li>
Know-how in web service integration.</li><li>
Experience in working with global customers or working in a global organization.</li></ul>
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.</div>

Application Support Specialist

STÄUBLI

<div>
 
 An International Group
 
 
 St&auml;ubli is a mechatronics solution provider with three dedicated divisions: Textile machinery, Connectors and Robotics. With a workforce of over 6000, the company generates a yearly turnover surpassing 1.5 billlion Swiss francs. Originally founded in 1892 as a small workshop in Horgen / Zurich, St&auml;ubli today is an international Group with its head office in Pf&auml;ffikon, Switzerland.
 
 
 
 
 
 As part of our expanding operations in T&uuml;rkiye, we are seeking a
 
 Service Engineer
 
 to join our
 
 Robotics Division
 
 located in
 
 Tuzla &ndash; &Idot;stanbul
 
 .
 
 
 
 
 
 
 QUALIFICATIONS
 
 
 
 The ideal candidate should possess the following qualifications:
 
 <ul>
 <li>
 University degree in
 
 Electronics/Electrical Engineering
 
 ,
 
 Mechanical Engineering
 
 ,
 
 Control Engineering
 
 ,
 
 Mechatronics,
 
 or equivalent fields.
 </li>
 <li>
 
 2&ndash;3 years of experience
 
 in field service engineering or relevant co- education; experience in robotics is a significant plus.
 </li>
 <li>
 Experience with
 
 industrial electromechanical systems
 
 and
 
 basic industrial automation
 
 .
 </li>
 <li>
 Strong written and verbal communication skills with good organizational capability.
 </li>
 <li>
 Excellent
 
 customer relations
 
 and problem-solving abilities.
 </li>
 <li>
 
 Result-oriented
 
 , highly motivated, and committed to long-term goals.
 </li>
 <li>
 Strong
 
 team player
 
 with self-discipline and effective follow-up skills.
 </li>
 <li>
 Very good command of
 
 English
 
 ; a second foreign language (German, French, etc.) is an advantage.
 </li>
 <li>
 Valid
 
 driver&rsquo;s license
 
 and ability to travel without restrictions (&gt;50% mobility).
 </li>
 </ul>
 
 
 
 
 
 JOB DESCRIPTION
 
 
 
 This position requires both planned and unplanned service tasks, including interventions for unexpected malfunctions on customer production lines. Key responsibilities include:
 
 <ul>
 <li>
 Performing
 
 preventive maintenance
 
 at customer sites.
 </li>
 <li>
 Providing
 
 on-site support
 
 for urgent customer needs, including diagnosis, troubleshooting and repair.
 </li>
 <li>
 Completing and submitting detailed
 
 service reports
 
 in a timely manner.
 </li>
 <li>
 Building and maintaining strong relationships with customers and system integrators.
 </li>
 <li>
 Providing
 
 hotline (phone) support
 
 and assessing customer needs remotely.
 </li>
 <li>
 Enhancing customer knowledge to ensure optimal
 
 robot performance
 
 .
 </li>
 <li>
 Preparing
 
 robots
 
 for feasibility studies, workshops and trade shows.
 </li>
 <li>
 Conducting
 
 customer trainings
 
 on St&auml;ubli robotics systems.
 </li>
 <li>
 Increasing brand awareness through high-quality customer service.
 </li>
 <li>
 Continuously improving technical expertise in collaboration with the
 
 local and global support teams
 
 .
 </li>
 </ul>
</div>

Service Engineer

<div>We are looking for a team member as Field Service Engineer to support our Siemens Turkiye e-Mobility service organization.
What part will you play?
<ul><li>Conducts technical and/or administrative, mainly pre-defined support activities for service operations and delivery.</li><li>
Processes incoming orders, inquiries and/or requests regarding products and/or services.</li><li>
Performs order management for assigned customers, manages and files clients' information in the information system.</li><li>
Supports customer remotely and onsite, and provides 1st level user support in case of arising issues.</li><li>
Drives complex issues and questions to respectively qualified Service Technicians or Service Engineers.</li><li>
Cooperates with clients and sales representatives to clarify orders and issues.
</li><li>Participates in investigating and resolving commercial and/or technical problems.
</li><li>Supports pre-and/or post sales technical product advice for development, implementation and operation of customer solutions.</li></ul>
What do I need to qualify for this job?<ul><li>
Bachelor&rsquo;s degree in Electrical Engineering or a related Engineering field.</li><li>
Fluency in English and Turkish.</li><li>
Previous experience in service organizations is an advantage.</li><li>
Interest in Power BI, digital transformation, and artificial intelligence is considered a plus.</li><li>
Experience in e-Mobility sector is preferred.</li><li>
Valid driver&rsquo;s license required.</li></ul> 
What We Offer?<div>
<ul><li>Speaking up Culture</li></ul>
<ul><li>Respectful Workplace</li></ul>
<ul><li>Being part of a global work environment</li></ul>
<ul><li>Attractive remuneration package</li></ul>
<ul><li>Excellent recognition tools providing spot awards</li></ul>
<ul><li>Learning &amp; Development opportunities for both personal and professional growth</li></ul>
<ul><li>Leave days for parents and a variety of flexible working models that allow time off for yourself and your family</li></ul>
<ul><li>Creche allowance for mothers</li></ul>
<ul><li>Share matching programs to become a shareholder of Siemens AG</li></ul>
<ul><li>Remote working and remote living flexibility only for relevant positions</li></ul>
<ul><li>Find more benefits here</li></ul>
</div>
Individual benefits are adapted to meet local legal regulations, the requirements of different job profiles, locations, and individual preferences.
At Siemens we are always challenging ourselves to build a better future. We need the most innovative and diverse Digital Minds to develop tomorrow &lsquo;s reality.
As Siemens we believe physical barriers are not related to potential. Only the potential matters to us. Therefore, we look forward to receiving applications from candidates with physical barriers and chronic illnesses. We support healthy relationships between candidates with barriers and their colleagues because we believe we can create differences together.
Siemens is dedicated to quality, equality, and valuating diversity and we welcome applications that reflect the diversity of the communities within which we work.
We are looking forward to receiving your online application. Please ensure you complete all areas of the application form to the best of your ability as we will use the data to review your suitability for the role.
Please find more information from our web site:
https://new.siemens.com/tr/tr.html 
#LI-HYBRID</div>

Explore 237+ Customer support engineer in Istanbul this March. Find roles across top companies and apply now to boost your career.

237 customer support engineer jobs In Istanbul

Field Service Engineer (eMobility)

Field Service Engineer (eMobility)

Customer Support (m/f/d) swedish & english - full remote

Customer Support (m/f/d) finnish & english - full remote

Application Support Specialist

Service Engineer

Field Service Engineer (eMobility)