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product support specialist

Medsien Inc.

<div>Medsien is the leading provider of scalable remote care management for a quality patient experience. Hundreds of organizations trust Medsien's unparalleled technology solutions to implement exceptional remote care management programs, personalize every interaction, and improve the lives of the people who need it most. Based in San Francisco and venture-backed by top-tier investors, Medsien was founded to reimagine remote care management.

More than 60% of all U.S. adults&mdash;over 150 million people&mdash;live with at least one chronic condition, which requires dedicated, ongoing medical support outside the four walls of their doctor's office. And yet, only 20% of these patients have access to remote care from the comfort of their homes, putting their health at significant risk. Together, we can save lives and create a real impact.

Medsien is a venture-backed healthcare SaaS company experiencing rapid growth and looking to expand our team. We are seeking an organized, motivated, and passionate Product Support Specialist to join our team of talented and inspiring colleagues in a fast-paced environment. 
 
As a Product Support Specialist, you will play a crucial role in establishing strong connections between our product and users. Collaborating closely with Product, Engineering and steakholders, you will ensure a seamless feedback loop, enabling continuous product improvements. You will have the opportunity to directly gain invaluable insights into the specific use cases and challenges and integrating those in our product. This is an instrumental, cross-functional role that will be pivotal in our scaling efforts.

As a Product Support Specialist, you will:
<ul>
<li>Provide product support to B2B clients by addressing product-related questions and technical issues,</li>
<li>Track and manage support tickets, ensuring timely updates and resolution,</li>
<li>Ensure a healthy communication line among teams,</li>
<li>Collaborate with Operations, Product and Engineering to enhance customer experience,</li>
<li>Help communicate product updates and strategy with internal stakeholders and executives.</li>
</ul>
Requirements:
<ul>
<li>Passion for delivering exceptional user experiences and a proven ability to develop a deep understanding of complex products and their various use cases.</li>
<li>Ability to empathize with user problems, understanding pain points and needs to effectively shape product decisions.</li>
<li>Strong multitasking skills with the ability to manage multiple priorities simultaneously.</li>
<li>Problem-focused and solutions-oriented mindset with exceptional attention to detail and a hands-on approach to getting things done.</li>
<li>Experience with B2C products and working with end users.</li>
<li>Comfort operating in a distributed, asynchronous environment, with a bias toward documentation, clarity, and momentum.</li>
<li>Bachelor's degree.</li>
<li>Excellent English skills, both written and verbal.</li>
<li>Residence in Istanbul city center.</li>
<li>0-2 years of experience in product operations, product support, or a closely related role working closely with product and engineering teams is a strong nice to have.</li>
</ul>
For this position, we offer:
<ul>
<li>competitive USD salary,</li>
<li>Flexible vacation and PTO policies,</li>
<li>Fully remote work opportunities,</li>
<li>Training, mentorship, and coaching from leadership.</li>
</ul>
Please bear in mind that:
<ul>
<li>This position's work hours are 14:00-22:00 during work days.</li>
<li>This is a permanent-term contractor job opportunity with Medsien Inc.</li>
<li>Due to in-person collaboration requirements, candidates based in Istanbul are preferred.</li>
<li>All interviews will be conducted in English and the candidates having less than advanced level of English will be directly eliminated from the process regardless of their technical skills and expertise.</li>
</ul>
Our Process

We will review your application along with all the others we receive and pick the top profiles for a screening call. In many cases due to time constraints and our candidate volume, only the short-listed candidates are contacted but we do consider each application carefully. If you have been selected as a short-listed candidate, we will contact you for a short screening call to get to know you better. If you don't get a call, please don't be disappointed! We receive many applications for each role and must prioritize who we speak to.

Employment at Medsien is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national or ethnic origin, religion, marital status, pregnancy, sexual orientation, gender identity or expression, disability, age, citizenship, veteran or military status, and other legally protected characteristics.

Thank you for taking the time to apply for a position at Medsien!

Please visit the below links for GDPR details:

https://www.medsien.com/legal/employee-candidate-information-notice

https://www.medsien.com/legal/employee-candidate-explicit-consent-statement</div>

Product Support Specialist

Beckman Coulter Life Sciences

<div>Bring more to life.
Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?
At Beckman Coulter Life Sciences, one of Danaher&rsquo;s 15+ operating companies, our work saves lives&mdash;and we&rsquo;re all united by a shared commitment to innovate for tangible impact.
You&rsquo;ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher&rsquo;s system of continuous improvement, you help turn ideas into impact &ndash; innovating at the speed of life.
At Beckman Coulter Life Sciences, we know time is the most critical facet in the laboratory today: time to get life-saving therapies to patients faster; reclaiming time by automating tedious manual workflows; and saving time spent addressing erroneous or complex results.
We are partners in time and accelerate answers to critical questions through the power of automation. We develop innovations for scientists by scientists, with many of our 3,300+ global colleagues coming from the laboratory.
It&rsquo;s all part of our time-tested approach to bringing meaningful innovations at the speed of life since 1935. And we&rsquo;re just beginning. Working together, let&rsquo;s put our time and talents together to advance human health for tomorrow.
Learn about the Danaher Business System which makes everything possible.
The Field Application Specialist Turkey is responsible for Assesses potential application of company products to meet customer needs pre and/or post-sales and prepares detailed product specifications for the development and implementation of customer products/applications/solutions in alignment with manufacturer stated specifications. Creates detailed design and implementation specifications for complex products/applications/solutions. Builds mini-applications with process simulation, often requiring rapid software modeling and/or product demo/training (at conferences, seminars, trade shows, or customer sites) for customer. May assist with optimizing products to meet customer needs and workflow requirements..
This position reports to the HGM Flow Cytometry Manager and is part of the EMEA flow Application team located in Turkey and will be working remotely to cover Turkey region and based on requirements the neighboring countries .
In this role, you will have the opportunity to:<ul><li>
Be responsible for providing instruments (Flow cytometry and sorter) and application training to Beckman coulter customers on-site as per the requirement.</li><li>
support the Sales Team in identifying market opportunities and assisting to actualize market potential.</li><li>
Position products and technology through presentations, product demonstrations, workshops, and seminars. in alignment with company values, business objectives, and marketing strategy.</li></ul>
The essential requirements of the job include:
Application and Training Support
Provide Instrument and Applications training on Beckman Coulter cell analysis range of products to ensure a high level of end-user satisfaction.
Marketing and Sales support
Understanding requirements of customer&rsquo;s experiment and provide appropriate technical and product solutions through discussions, presentations and/or product/application demonstrations to positively impact sales and increase productivity.
Monitor and report
Prepare and provide a monthly report to supervisor on the training and marketing activities done. Ensure timely submission training and evaluation reports.
Previous experience and demonstrated competence in flow cytometry and sorter related applications
Travel, Motor Vehicle Record &amp; Physical/Environment Requirements: if applicable for role<ul><li>
Ability to travel &ndash; 70% time is expected in the field with also overnights if required
</li></ul>Within the assigned geographies or<ul><li>
Must have a valid driver&rsquo;s license with an acceptable driving record</li></ul>
It would be a plus if you also possess previous experience in:<ul><li>
Fluency in written and oral English</li><li>
Analytical problem solving</li><li>
Presentation and teaching skills</li></ul>
Beckman Coulter Life Sciences, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it&rsquo;s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.
At Beckman Coulter Life Sciences we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Life Sciences can provide.
Join our winning team today. Together, we&rsquo;ll accelerate the real-life impact of tomorrow&rsquo;s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit www.danaher.com.</div>

Application Specialist - Flow Cytometry

Renesas

<div>Job Description 
The purpose of this position is to drive technical excellence in Analog design of power management integrated circuits, delivering hands-on block and top-level design from specification to clean database in collaboration with block lead designers.
Key Responsibilities:<ul><li>
Design, verification and simulation of CMOS Analog blocks for power management circuits including voltage references, bias circuits, comparators and amplifiers meeting performance, area and power specifications.</li><li>
Collaborate with block leads to achieve system and design strategy for power management products.</li><li>
Guide layout team to ensure quality of layout of own design.</li><li>
Drive silicon debugging and design characterisation.</li><li>
Drive lab evaluation in collaboration with Application Engineers for own design.</li><li>
Produce high quality documentation for own IP blocks.</li><li>
Working closely with DFT engineers to ensure that own blocks follow existing strategy and implementation for DFT.</li><li>
Work closely with test and product engineers to support test development and ramp to production.</li><li>
Coach and mentor less experienced team members.</li><li>
Contribute to schematic and layout block level reviews for blocks initially designed by others.</li><li>
Take technical leadership for sub-systems and driving them from specification to production ramp.</li><li>
Interpret requirement specifications to achieve system and design strategy for power management products.</li><li>
Take a proactive approach to driving own development plan, utilising team members and internal development opportunities.</li><li>
Any ad hoc tasks as deemed reasonable by your manager.</li></ul> 

Qualifications 
<ul><li>
Typically 5 &ndash; 8 years experience</li><li>
Strong competence with various tools and procedures, reaching specialist level</li><li>
Ability to work with minimal instruction &ndash; either independently or collaboratively</li><li>
Ability to make good judgement in selecting method/technique for obtaining solutions</li><li>
Able to confidently share own expertise and work to others</li><li>
Able to make significant contribution to projects, programs and business initiatives with creativity and ingenuity</li><li>
Ability to support and mentor less experienced team members</li><li>
Cross-cultural awareness and sensitivity</li><li>
Results-oriented and able to deliver on-time under tight schedule</li><li>
Ability to work both independently and part of a team</li><li>
Flexible to undertake occasional international travel at short notice</li><li>
Excellent command of verbal and written English</li><li>
Ability to propose innovative solutions</li><li>
Concise and precise communication and presentation skills within multi-site and multicultural environment.</li><li>
Degree level qualification in Electronics Engineering or a related discipline, typically required.</li></ul> 

Additional Information<div></div> 
Renesas is an embedded semiconductor solution provider driven by its Purpose &lsquo;To Make Our Lives Easier.&rsquo; As the industry&rsquo;s leading expert in embedded processing with unmatched quality and system-level know-how, we have evolved to provide scalable and comprehensive semiconductor solutions for automotive, industrial, infrastructure, and IoT industries based on the broadest product portfolio, including High Performance Computing, Embedded Processing, Analog &amp; Connectivity, and Power. 
 
With a diverse team of over 21,000 professionals in more than 30 countries, we continue to expand our boundaries to offer enhanced user experiences through digitalization and usher into a new era of innovation. We design and develop sustainable, power-efficient solutions today that help people and communities thrive tomorrow, &lsquo;To Make Our Lives Easier.&rsquo; 
 
At Renesas, you can:<ul><li>
Launch and advance your career in technical and business roles across four Product Groups and various corporate functions. You will have the opportunities to explore our hardware and software capabilities and try new things.</li><li>
Make a real impact by developing innovative products and solutions to meet our global customers' evolving needs and help make people&rsquo;s lives easier, safe and secure.</li><li>
Maximize your performance and wellbeing in our flexible and inclusive work environment. Our people-first culture and global support system, including the remote work option and Employee Resource Groups, will help you excel from the first day.</li></ul>
Are you ready to own your success and make your mark?
Join Renesas. Let&rsquo;s Shape the Future together.
Renesas Electronics is an equal opportunity and affirmative action employer, committed to supporting diversity and fostering a work environment free of discrimination on the basis of sex, race, religion, national origin, gender, gender identity, gender expression, age, sexual orientation, military status, veteran status, or any other basis protected by law. For more information, please read our Diversity &amp; Inclusion Statement.
We have adopted a hybrid model that gives employees the ability to work remotely two days a week while ensuring that we come together as a team in the office the rest of the time. The designated in-office days are Tuesday through Thursday for innovation, collaboration and continuous learning.</div>

Senior Analog Design Engineer

Flender

<div>
 
 For our Mechanical Drives and Wind Business in Flender, we are searching for a Customs Specialist!
 
 
 
 
 
 This role will be organizing all customs clearance and import &amp; export operations together with the customs brokers based on the information from logistics and sales teams. Our business consists of product/project/service. Support to other corporate units is also required within the scope of this role.
 
 
 
 
 
 
 What are my responsibilities?
 
 
 
 &bull; Completing required documentation for import and export operations and giving necessary instructions to customs brokers for payment and customs clearing,
 
 
 &bull; Preparing customs tax payments three times a day and sending to Poland accounting team for payment. Preparing necessary tax and goods payment's documents for local bank according to accounting approval,
 
 
 &bull; Follow-up import&amp; export process, controlling of customs documents and payments, checking and entering SAP Data
 
 
 &bull; Collecting and controlling all the import-export documents including customs and brokers&rsquo; expenses and sending local accounting for weekly payment
 
 
 &bull; Following GEKAP process quarterly
 
 
 &bull; Working and following news and regulations with the global ECC team about embargoed countries and companies
 
 
 &bull; Follow-up export control and compliance tickets with the colleagues on SAP and Gloria-Mona Tools, preparing quarterly ECC reports to the HQ, following ECC meetings and trainings
 
 
 &bull; Responding information demands of PMs/BUs/Corporate Units in respect of import/export &amp; order processing topics giving required support to bid phase of the projects,
 
 
 &bull; Supporting Logistics: Creating purchase requisitions &amp; purchase orders in SAP systems, receiving order confirmations, following up orders and change orders and giving meaningful feedback to relevant parties,
 
 
 &bull; Supporting Accounting: Follow-up all business unit 3rd party invoices, sending to APOC invoice system and notifying local and Poland accounting team for good receipt and posting. Sending affiliated service invoices to local accounting according to MM's list at the end of each month,
 
 
 
 
 
 &bull; Supporting for IT:
 
 Supporting internal colleagues for getting authorizations for SAP PF1. Supporting external colleagues (customs brokers, local accountants, Garanti Bank personnel etc.) about Virtual Flender Desktop application for SAP PF1 system.
 
 
 
 
 
 
 &bull; Supporting Fleet Management:
 
 Creating purchase order for gas consumption according to Shell report twice a month. Creating purchase order for highway usage once a month for 5 rental car company. Preparing Fleet Report for country management once a month. Follow-up fleet invoices, sending to APOC system, notify local and Poland colleagues for good receipt and posting. Forwarding traffic penalty notifications to the relevant users and archiving the documents after the payment.
 
 
 
 
 
 
 
 What do I need to qualify for this job?
 
 
 
 &bull; Bachelor&rsquo;s degree in International Trade, Logistics, Business Administration, Economics, Industrial Engineering or relevant fields
 
 
 &bull; Proven experience in related field, 1-2 years
 
 
 &bull; Knowledge of Customs Legislation, Import &amp; Export operations, contract law, basic accounting and project logistics
 
 
 &bull; Very good command of Turkish &amp; English
 
 
 &bull; Proficiency in MS Office Applications
 
 
 &bull; SAP MM Modules knowledge will be an asset
 
 
 &bull; Analytical thinking, result and quality-oriented approach and good interpersonal skills are required competencies.
 
</div>

Customs Specialist

BDR Thermea Group B.V.

<div>With over 50 years of experience in the HVAC industry, Baymak operates with two production facilities on a 60,000 m&sup2; area in Tuzla, Istanbul.
As one of Turkey&rsquo;s leading manufacturers, Baymak holds a strong position nationwide with approximately 500 dealers and more than 2,100 sales points. Since 2013, Baymak has been a 100% subsidiary of BDR Thermea Group, a Netherlands-based global leader and one of Europe&rsquo;s top three HVAC companies.
Together with BDR Thermea, we combine our global experience with our regional strength in line with the group&rsquo;s core values:
One Team | Customer Focus | Sustainable Future
We are looking for a Senior Import Specialist to join our growing organization.
Key Responsibilities<ul><li>
Ensuring the continuity of international supplier research, selection, and evaluation processes.</li><li>
Organizing and closely monitoring customs, logistics, and product safety procedures from the initial overseas order until the goods enter the warehouse.</li><li>
Staying up-to-date with current legislation regarding international procurement.</li><li>
Contacting suppliers for required purchases, collecting quotations, and conducting evaluations.</li><li>
Preparing contracts for materials, equipment, and services to be purchased.</li><li>
Conducting research for alternative suppliers and sub-industry partners.</li><li>
Planning and performing supplier/sub-industry audits and inspections when necessary; reporting audit results and initiating corrective actions.</li></ul>
Qualifications<ul><li>
Bachelor&rsquo;s degree in related fields,</li><li>
Solid knowledge of import legislation and Incoterms,</li><li>
Minimum 7 years of experience in a similar role, preferably in the automotive, HVAC, or white goods industries.</li><li>
Experience in customs and logistics operations is a plus,</li><li>
Proficiency in MS Office and SAP,</li><li>
Advanced level of written and verbal communication in English.</li><li>
Advanced negotiation and bargaining skills.</li></ul>
Benefits
At Baymak, we believe that work should enrich not only your calendar but also your life. Here are the advantages we provide to support your work-life balance:<ul><li>
2 days of remote work per week to support work-life balance,</li><li>
Annual shopping vouchers and monthly snack &amp; beverage allowances,</li><li>
An extra day off on your birthday, because your special days matter to us,</li><li>
Comprehensive mixed health insurance for you,</li><li>
Support packages for child, education, birth, marriage, and bereavement.</li></ul>
What&rsquo;s Life Like at Baymak?<ul><li>
A supportive work environment where you can freely share your ideas,</li><li>
A company culture that values unity and collaboration with the #OneTeam mindset,</li><li>
A sustainable work environment that invests in your personal and professional development.</li></ul><div><div><div><div><div><div><div>
At BDR Thermea Group, we believe that diversity, equity, and inclusion (DE&amp;I) are critical to our success. We are committed to creating a workplace where every potential future employee feels valued, respected, and empowered to bring their whole selves to work. Please check out our DE&amp;I policy on our website to find out more.</div></div></div></div></div></div></div></div>
 <div><h3 class="jobSectionHeader">Baymak'ta &Ccedil;alışmak</h3><div><div><div><div>
55 yılı aşkın k&ouml;kl&uuml; bir ge&ccedil;mişe sahip olan Baymak, Tuzla/İstanbul &rsquo;da toplam 60.000m&sup2; alan &uuml;zerinde iki &uuml;retim tesisi ile &uuml;retim yapmaktadır. T&uuml;rkiye genelinde yaklaşık 500 m&uuml;nhasır bayisi, 2100&rsquo;den fazla satış noktası ve 250 &rsquo;nin &uuml;zerinde yetkili servisleri ile faaliyet g&ouml;stermekte olan Baymak, 500 'den fazla &ccedil;alışanı ile birlikte &uuml;st&uuml;n kalite ve hizmet anlayışı &ccedil;er&ccedil;evesinde her zaman ileri teknoloji ile &uuml;retim yapmayı hedeflemektedir. Bulunduğu sekt&ouml;rde T&uuml;rkiye 'nin &ouml;nde gelen &uuml;reticilerinden olup 2013 yılı itibariyle %100 BDR THERMEA Grup şirketi haline gelmiştir.
BDR Thermea Grubu, Baxi (İngiltere) - De Dietrich (Fransa) ve Remeha (Hollanda) şirketlerinden oluşmakta olup T&uuml;rkiye, İngiltere, İtalya, Almanya, Fransa, İspanya ve Hollanda&rsquo;da bulunan &uuml;retim tesisleri ile 2 milyar doları aşan ciroya ve 7.000&rsquo;e yakın &ccedil;alışana sahip, ısıtma sekt&ouml;r&uuml;nde Avrupa&rsquo;nın 3. dev grubu olarak 82 &uuml;lkede aktif ticaret yapan &ouml;nc&uuml; bir Hollanda firmasıdır.</div></div></div></div></div>

Senior Import Specialist

Trendyol Group

<div>
 
 
 About the Team
 
 
 
 At Trendyol Core Commerce, we build innovative, data-driven strategies that power sustainable growth and global expansion.
 
 
 From seller experience to new market launches, we turn insights into action&mdash;fast. Our cross-functional teams shape the future of commerce with bold ideas, real-time impact, and a deep sense of ownership. In a fast-paced, collaborative environment, we grow together &mdash; as individuals and as a team.
 
 
 
 
 
 As a
 
 Category Professional,
 
 you&rsquo;ll be at the heart of our operations, acting as a crucial link between our suppliers and our customers. This role is a dynamic blend of data-driven strategy, collaborative communication, and hands-on project management. You&rsquo;ll be responsible for managing day-to-day campaigns and market trend analysis to provide the best possible experience for our customers.
 
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Supporting the campaign preparation process with suppliers,
 </li>
 <li>
 Ensure broadcasting campaigns correctly and on time,
 </li>
 <li>
 Follow-up of new trends in the market and competitor analysis,
 </li>
 <li>
 Executing and also reporting all operational processes of the category team,
 </li>
 <li>
 Arranging coordination between other departments for the campaign process,
 </li>
 <li>
 Developing business relations with local brands and distributors of worldwide known brands in the retail sector,
 </li>
 <li>
 Seller Management; negotiations on trade-terms,
 </li>
 <li>
 Developing seller engagement with Marketplace team,
 </li>
 <li>
 Partnering with marketing and technology teams for the best shopping experience.
 </li>
 </ul>
 
 
 
 
 
 Expected Qualifications
 
 
 <ul>
 <li>
 University degree (preferably engineering, business administration and economy faculties)
 </li>
 <li>
 2-6 years of experience in category management or a related role with a focus on product management, key account management, trade marketing, and commercial operations,
 </li>
 <li>
 Exceptional communication, persuasion and team working skills,
 </li>
 <li>
 Strong problem solving and decision making skills,
 </li>
 <li>
 Project or process management experience is a plus,
 </li>
 <li>
 Able to work within a dynamic and fast-paced environment,
 </li>
 <li>
 Excellent verbal and written communication skills in English,
 </li>
 <li>
 High level analytical skills,
 </li>
 <li>
 Active user of MS Office programs,
 </li>
 <li>
 Data-driven decision-making: Proactive and curious, with a passion for exploring detail and using data to drive clarity and decision-making.
 </li>
 <li>
 Strong communication skills: Able to convey complex ideas in a simple and impactful way, with a genuine and thoughtful communication style.
 </li>
 <li>
 Collaborative approach: Builds effective relationships at all levels, valuing diverse perspectives.
 </li>
 <li>
 This position includes senior specialist and executive titles/roles.
 </li>
 </ul>
 
 
 
 
 
 What We Offer
 
 
 
 
 A hybrid working model with flexibility &mdash;
 
 a schedule that helps you find the right balance between flexibility and team bonding, including work-from-abroad opportunities and a summer working model.
 
 
 
 A customizable FlexBenefits budget &mdash;
 
 Adjust your daily meal allowance, choose your health insurance package (and extend it to your spouse or children), and pick from additional benefits like fuel support or Trendyol shopping credits.
 
 
 
 Well-being support &mdash;
 
 Access to location-based in-house doctors, as well as psychologist and dietitian support, and HPV vaccination provision.
 
 
 
 Comprehensive wellbeing support &mdash;
 
 Take advantage of our extended health package, which includes annual mini health screenings, access to location-based in-house doctors, psychologist and dietitian support, and HPV vaccination coverage.
 
 
 
 Personalized training allowance and learning opportunities &mdash;
 
 Use your annual budget for any training or conference of your choice, explore our Learning Management System (LMS) anytime, and join in-person learning sessions offered throughout the year.
 
 
 
 Responsibility from day one &mdash;
 
 Take full ownership from the start in a culture where every voice is heard and valued.
 
 
 
 A diverse, international team &mdash;
 
 Collaborate with global peers across our offices in Berlin, Amsterdam, Dubai, and beyond, in a startup-spirited and collaborative environment.
 
 
 
 Opportunities to grow with the best &mdash;
 
 Tackle meaningful challenges, develop through hands-on experience, and grow with the support of expert guidance and global mentoring.
 
 
 
 Meaningful connections beyond tasks &mdash;
 
 Be part of team rituals, events, and social activities that help us stay connected and inspired.
 
 
 
 
 
 
 Take the Next Step
 
 
 
 If this role excites you, apply now and let&rsquo;s take the next step together.
 
 
 Want to get to know the team better first? Explore our Career Website, LinkedIn, or YouTube to learn more about #LifeatTrendyol and how we work.
 
</div>

Category Professionals

SIEGWERK

<div><div>Our Benefits &ndash; What We Offer You?</div><ul><li>
Employer-Paid Private Pension Plan (BES) &ndash; Full employer contribution to support your long-term financial well-being.</li><li>
Additional Leave Days &ndash; Including birthday leave, moving day leave, and administrative leave to support work&ndash;life balance.</li><li>
Employee Well Being &amp; Support Programs &ndash; Offering psychological support for employees and their families, along with well‑being seminars to enhance overall mental and emotional health.</li><li>
Global Learning Platform &ndash; Siegwerk Learning Hub &ndash; Unlimited access to more than 20,000 online learning modules worldwide, plus Speexx language training.</li><li>
Social Benefits &ndash; Marriage allowance, child allowance, and an annual Ramadan market gift card.</li><li>
Corporate Benefits Platform &ndash; Exclusive discounts and special offers from partner brands.</li><li>
Multisport Card &ndash; Access to a wide network of gyms, studios, and wellness facilities at a discounted rate</li></ul><div></div><div> 
Your Tasks &ndash; What You can expect as Customer Service Specialist?</div><ul><li>
Handle inquiries, orders up to invoicing, coordination of deliveries and returns, handle consignment stock orders and
</li><li>charging thereof, invoicing managing receivables including reminders etc.</li><li>
Monitor contract conditions, payment terms and sales figures as well as accruals for bonus</li><li>
Handle credit notes, bonus, statistics, market- and customer analysis</li><li>
Deal with customers for order processing issues</li><li>
Ensure claims management and coordination with technical and sales managers</li><li>
Ensure continuous customer data management / active participation in maintaining customer contacts</li><li>
Provide support to the sales and technology managers handling and coordinating a variety of situations</li><li>
Deal with promptly and efficiently customer correspondence, also in foreign languages incl. reporting</li><li>
Ensure sales measures (e. g. price increase) are aligned</li><li>
Provide price calculations / preparations &ndash; coordination of prices within customer group; prepare and send quotations</li><li>
Manage the returnable containers</li><li>
Prepare sales presentations under direction of sales managers/technology managers</li></ul><div></div><div> 
Your Profile &ndash; What do You bring as Customer Service Specialist?</div><ul><li>
Bachelor's degree in business administration, supply chain management, or a related field
</li><li>3-5 years of experience in after-sales operations, preferably in a production or manufacturing environment
</li><li>Experience in export sales operations</li><li>
Knowledge of sales processes, including order processing, inventory management, and shipment tracking
</li><li>Strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams
</li><li>Excellent problem-solving skills and attention to detail to ensure accurate and efficient order fulfillment
</li><li>SAP knowledge is a must</li><li>
Ability to work independently and prioritize multiple tasks in a fast-paced environment</li></ul></div><div></div>

Customer Service Specialist

Explore 272+ Product support specialist in Istanbul this May. Find roles across top companies and apply now to boost your career.