ceo office specialist

customer operations executive Jobs in Istanbul

customer operations executive

customer service specialist Jobs in Istanbul

customer service specialist

customer service team lead Jobs in Istanbul

customer service team lead

export sales representative Jobs in Istanbul

export sales representative

global sales team operations specialist

Set Europa

<div>Our client is a globally connected technology organization offering cloud-based solutions and workforce services across 170+ markets. They provide scalable platforms, compliance-ready systems, and localized support to help businesses expand internationally.

ROLE

This is an execution and support-oriented role. All activities must be conducted under the direct instruction, authorization, and supervision of the internal Alibaba manager. The primary function is to ensure accurate and efficient execution of strategic directives within outsourced (BPO) teams.

RESPONSIBILITIES
<div><ul><li>
BPO Partner Operations Support</li></ul>
</div><ul><li>Assist in preliminary BPO vendor screening, background checks, and onboarding tracking strictly according to internal manager instructions</li>
<li>Draft documentation, coordinate legal reviews, and manage archiving within pre-approved contract and SLA frameworks</li>
<li>Monitor BPO compliance execution daily/weekly and escalate risks, disputes, or anomalies</li>
<li>Execute dispute resolution protocols only when explicitly authorized</li>
</ul><div><ul><li>Global Sales Strategy Implementation &amp; Team Development Support</li></ul>
</div><ul><li>Translate predefined regional Go-To-Market (GTM) strategies into actionable tasks for BPO teams</li>
<li>Execute recruitment workflows (job postings, interview scheduling, candidate evaluation reporting) based on approved headcount plans</li>
<li>Ensure all hiring decisions receive final confirmation from the internal manager</li>
<li>Organize and track training sessions based on standardized curriculum</li>
<li>Collect and report feedback data for managerial review</li>
</ul><div><ul><li>Performance Data Monitoring &amp; Reporting Support</li></ul>
</div><ul><li>Maintain and validate sales data within defined KPI frameworks</li>
<li>Ensure accuracy and timely reporting</li></ul></div>
 
<div><ul><li>Bachelor&rsquo;s degree in business, Engineering, Computer Science, or related field</li>
<li>Minimum 7 years of experience in sales operations, including 3+ years managing BPO or third-party vendors globally</li>
<li>Fluency in English,Turkish and Chinese is required</li>
</ul>
PREFFERED QUALIFICATION
<ul><li>
Experience in SaaS, technology, or AI industries</li>
<li>Strong expertise in SLA operations, contract management, and sales analytics</li>
<li>Proven ability to manage and develop remote teams</li>
<li>Strong balance of strategic thinking and operational execution</li></ul></div>

Global Sales Team Operations Specialist

CEVA Logistics

578333
 
Istanbul, TR
 
Sales Effectiveness Executive Turkey
 
CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.
 
We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.
 
DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?
 
Position Overview: 
CEVA Logistics Turkey invites applications for the role of Sales Effectiveness Senior Specialist, based at our central office in Istanbul. This senior-level position plays a pivotal role within our Sales Excellence team, part of the Business Development Transverse division. The successful candidate will be instrumental in optimising the efficiency and impact of our sales operations, directly contributing to the achievement of our strategic objectives. This role offers an exciting opportunity to influence sales performance and improve customer satisfaction across the Turkish logistics market.
 
Key Responsibilities: 
Collaborate closely with sales teams and various business units to conduct thorough analysis of sales processes, identify inefficiencies, and develop data-driven strategies that enhance sales outcomes and deepen customer engagement.
 Design and implement customised sales effectiveness frameworks, encompassing tools, methodologies, and best practices that align with CEVA Logistics' global standards while addressing the unique needs of the Turkish market.
 Lead comprehensive sales performance measurement programmes by leveraging advanced analytics and key performance indicators (KPIs) to monitor achievements, detect trends, and provide actionable insights to senior leadership for effective decision-making.
 Manage and coordinate cross-functional initiatives aimed at streamlining sales workflows and promoting the adoption of innovative sales enablement technologies to boost productivity and enrich customer interactions.
 Develop and deliver targeted training sessions and workshops designed to enhance the skills, knowledge, and effectiveness of sales professionals, supporting a culture of continuous learning and development.
 Stay informed on evolving industry trends, competitive dynamics, and customer needs to proactively adjust sales strategies and ensure CEVA Logistics maintains a competitive advantage in the market.
 Support organisational change management by championing new sales processes and technology adoption, fostering stakeholder alignment and ensuring smooth transitions across departments.
 Contribute to cultivating a culture of excellence in sales operations by promoting collaboration, transparency, and best practices across all teams and organisational levels.
 
Candidate Profile: 
The ideal candidate is a highly analytical and strategic thinker with exceptional communication and interpersonal abilities. Experience in the logistics sector or related industries is essential, alongside proven expertise in sales effectiveness or sales operations. A collaborative mindset is necessary to effectively navigate and influence outcomes within a multinational corporate environment. Knowledge of the Turkish market is a significant asset, enabling effective contextualisation of global sales frameworks.
 
Essential Skills and Qualifications: 
Bachelor's degree in Business Administration, Logistics, Marketing, or a related field. A master's degree or relevant professional certifications will be considered advantageous.
 Minimum of 7 years of substantial experience in sales effectiveness, sales operations, or sales consultancy roles.
 Proficiency in sales analytics, customer relationship management (CRM) systems, and advanced reporting tools to generate and interpret data supporting strategic initiatives.
 Strong stakeholder management skills, with a proven ability to influence decision-making and drive adoption of change across various organisational levels.
 Fluency in both English and Turkish, with excellent verbal and written communication skills to effectively engage with diverse audiences.
 Self-motivated and capable of working independently while contributing positively to cross-functional teams.
 Excellent organisational skills and attention to detail, with the ability to manage multiple priorities in a fast-paced environment.
 
What We Offer: 
At CEVA Logistics Turkey, you will join a forward-thinking organisation that prioritises innovation, continuous improvement, and collaborative working. Located in the heart of Istanbul at the Emaar General Management office, you will be part of a supportive, inclusive culture that fosters professional growth and development. Our competitive remuneration packages reflect our commitment to recognising and rewarding talent. You will have the opportunity to work alongside dedicated professionals who share a passion for transforming logistics and advancing sales operations.
 
This is an outstanding opportunity for an experienced sales effectiveness specialist to make a meaningful impact while progressing their career with a global logistics leader. If you are passionate about driving sales performance and thrive in dynamic, collaborative settings, we encourage you to apply and join our Sales Excellence journey at CEVA Logistics Turkey.
 
As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors and local knowledge of our customers, we can succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation.
 
Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: firstname.lastname@cevalogistics.com. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.

Sales Effectiveness Executive Turkey

Fratelli Cosulich Türkiye

<div>
 
 
 About the Role
 
 
 
 We are seeking an experienced and highly motivated
 
 Pricing Specialist (Sea &amp; Air Freight)
 
 to join our dynamic team. In this role, you will be responsible for preparing competitive sea and air freight quotations, managing communication with carriers and overseas agents, and supporting both sales and operational teams with effective pricing strategies. If you have strong analytical skills, a solution-oriented mindset, and experience in freight forwarding, we would be pleased to meet you.
 
 
 
 
 
 
 ACTIVITIES
 
 
 <ul>
 <li>
 Prepare competitive
 
 sea freight
 
 and
 
 air freight
 
 quotations based on customer requests
 </li>
 <li>
 Obtain rates from carriers, airlines, overseas agents, and global network partners; manage and maintain all communication
 </li>
 <li>
 Ensure accurate and timely entry, follow-up, and reporting of quotations, agreements, and freight records in the system
 </li>
 <li>
 Collaborate closely with Sales and Operations teams to develop customer-oriented pricing strategie
 
 s
 
 and tailor-made solutions
 </li>
 <li>
 Conduct market research, analyze competitors, evaluate service alternatives, and support pricing efficiency and profitability
 </li>
 <li>
 Maintain strong and professional relationships with carriers, airlines, clients, suppliers, and international partners
 </li>
 <li>
 Provide quick, clear, and solution-oriented responses aligned with customer, carrier, and supplier expectations
 </li>
 <li>
 Prepare and send finalized quotations to customers and agents, ensuring timely communication and follow-up
 </li>
 <li>
 Work in coordination with Operations teams to support shipment planning and provide operational insight when needed
 </li>
 </ul>
 
 
 
 
 
 REQUIREMENTS
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree (preferably in Logistics, International Trade, Business Administration, or related fields)
 </li>
 <li>
 Minimum
 
 2 years of experience
 
 in the freight forwarding industry
 </li>
 <li>
 Excellent command of
 
 English
 
 (written and spoken)
 </li>
 <li>
 Solid experience in
 
 sea and/or air freight import/export operations
 
 </li>
 <li>
 Strong planning, organizational, and time-management skills
 </li>
 <li>
 Excellent written and verbal communication abilities
 </li>
 <li>
 Result-oriented, analytical, proactive, and solution-focused
 </li>
 <li>
 Strong problem-solving skills and attention to detail
 </li>
 <li>
 A team player with strong collaboration and interpersonal abilities
 </li>
 <li>
 For male candidates: military service must be completed or deferred
 </li>
 </ul>
 
 
 
 
 
 
 FRATELLI COSULICH GROUP
 
 
 is a global player with more than 130 companies, in over 27 countries, involved in a variety of activities, with a focus on the shipping industry, and a rich history from 1857.
 
 
 Find out more at Fratelli Cosulich
 
 
 
</div>

Pricing Specialist (Sea & Air Freight)

SIEGWERK

<div><div>Our Benefits &ndash; What We Offer You?</div><ul><li>
Employer-Paid Private Pension Plan (BES) &ndash; Full employer contribution to support your long-term financial well-being.</li><li>
Additional Leave Days &ndash; Including birthday leave, moving day leave, and administrative leave to support work&ndash;life balance.</li><li>
Employee Well Being &amp; Support Programs &ndash; Offering psychological support for employees and their families, along with well‑being seminars to enhance overall mental and emotional health.</li><li>
Global Learning Platform &ndash; Siegwerk Learning Hub &ndash; Unlimited access to more than 20,000 online learning modules worldwide, plus Speexx language training.</li><li>
Social Benefits &ndash; Marriage allowance, child allowance, and an annual Ramadan market gift card.</li><li>
Corporate Benefits Platform &ndash; Exclusive discounts and special offers from partner brands.</li><li>
Multisport Card &ndash; Access to a wide network of gyms, studios, and wellness facilities at a discounted rate</li></ul><div></div><div> 
Your Tasks &ndash; What You can expect as Customer Service Specialist?</div><ul><li>
Handle inquiries, orders up to invoicing, coordination of deliveries and returns, handle consignment stock orders and
</li><li>charging thereof, invoicing managing receivables including reminders etc.</li><li>
Monitor contract conditions, payment terms and sales figures as well as accruals for bonus</li><li>
Handle credit notes, bonus, statistics, market- and customer analysis</li><li>
Deal with customers for order processing issues</li><li>
Ensure claims management and coordination with technical and sales managers</li><li>
Ensure continuous customer data management / active participation in maintaining customer contacts</li><li>
Provide support to the sales and technology managers handling and coordinating a variety of situations</li><li>
Deal with promptly and efficiently customer correspondence, also in foreign languages incl. reporting</li><li>
Ensure sales measures (e. g. price increase) are aligned</li><li>
Provide price calculations / preparations &ndash; coordination of prices within customer group; prepare and send quotations</li><li>
Manage the returnable containers</li><li>
Prepare sales presentations under direction of sales managers/technology managers</li></ul><div></div><div> 
Your Profile &ndash; What do You bring as Customer Service Specialist?</div><ul><li>
Bachelor's degree in business administration, supply chain management, or a related field
</li><li>3-5 years of experience in after-sales operations, preferably in a production or manufacturing environment
</li><li>Experience in export sales operations</li><li>
Knowledge of sales processes, including order processing, inventory management, and shipment tracking
</li><li>Strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams
</li><li>Excellent problem-solving skills and attention to detail to ensure accurate and efficient order fulfillment
</li><li>SAP knowledge is a must</li><li>
Ability to work independently and prioritize multiple tasks in a fast-paced environment</li></ul></div><div></div>

Customer Service Specialist

ASICS

<div>
 
 At ASICS, our philosophy
 
 &ldquo;Sound Mind, Sound Body&rdquo;
 
 shapes everything we do from the innovative products we create to the purpose-driven teams we build. As part of our exciting growth journey in T&uuml;rkiye, we are now looking for a
 
 Logistics Specialist
 
 to join our dynamic and collaborative team based in Istanbul.
 
 
 
 
 
 As Logistics Specialist, you will play a key role in managing end-to-end import, customs, and shipment operations, ensuring that all products arrive on time and in full compliance with regulations. You will work closely with suppliers, freight forwarders, customs brokers, and our global teams in Japan to deliver seamless logistics processes that meet ASICS&rsquo; global standards.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Manage and monitor import, customs clearance, and delivery processes from origin to destination
 </li>
 <li>
 Maintain regular communication with customs brokers and logistics vendors to ensure smooth operations
 </li>
 <li>
 Manage and oversee warehouse operations including inbound, storage, picking, packing, and outbound processes
 </li>
 <li>
 Ensure accurate stock management and inventory control within the warehouse
 </li>
 <li>
 Work closely with 3PL warehouse teams to maintain operational efficiency and service quality
 </li>
 <li>
 Monitor and improve warehouse KPIs (order accuracy, picking efficiency, on-time shipment, stock accuracy)
 </li>
 <li>
 Actively use and manage WMS (Warehouse Management System) to track inventory movements and ensure system accuracy
 </li>
 <li>
 Investigate and resolve stock discrepancies, shipment errors, and operational issues
 </li>
 <li>
 Coordinate last-mile delivery and cargo operations to ensure timely delivery to customers
 </li>
 <li>
 Drive continuous improvement initiatives in warehouse and distribution processes
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 Hands-on experience in import and warehouse operations and distribution processes
 </li>
 <li>
 Strong knowledge and practical experience with WMS systems (preferably Oracle)
 </li>
 <li>
 Experience working with 3PL warehouse providers
 </li>
 <li>
 Understanding of e-commerce and retail logistics flows is a plus
 </li>
 <li>
 Ability to manage operational KPIs and drive performance improvements
 </li>
 </ul>
 
 
</div>

Logistics Specialist

SupportYourApp

<div>Who are we?
SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world&rsquo;s leading SaaS, software, or hardware solutions?
Join our community as a Administration &amp; Operations Specialist today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let&rsquo;s see what it takes.
What You Will Do:<ul><li>
Prepare, process, and maintain accurate sales invoices while supporting accounting-related administrative tasks;</li><li>
Follow up on accounts receivable and communicate with customers regarding invoices, payments, and contract-related matters;</li><li>
Verify customer orders and ensure all details are correctly processed and documented in internal systems;</li><li>
Update customers on the status of their files, orders, and ongoing administrative processes;</li><li>
Enter, update, and monitor sales contracts within the database while maintaining high data quality standards;</li><li>
Manage general administrative responsibilities including reception support, phone handling, and office management tasks;</li><li>
Support day-to-day operational activities and contribute to the successful execution of internal operational projects;</li><li>
Ensure smooth communication between internal departments and customers to improve service efficiency and customer satisfaction;</li><li>
Maintain organized documentation and administrative records while ensuring deadlines and follow-ups are completed on time.</li></ul>
What you need to succeed in this role:<ul><li>
Excellent Dutch and English communication skills (at least C1 level for both spoken and written);</li><li>
Excellent communication skills with a professional, friendly, and service-oriented approach across phone, email, and internal collaboration;</li><li>
Strong administrative and organizational skills with the ability to manage files accurately, independently, and in a highly structured manner;</li><li>
Attention to detail, analytical mindset with the ability to interpret data, identify patterns, and propose practical process improvements;</li><li>
Strong knowledge of Microsoft Office and confidence in learning and adapting to new systems and tools;</li><li>
Customer service mindset with the ability to follow up promptly, resolve issues efficiently, and maintain positive client relationships;</li><li>
Eagerness to learn, adaptability, and a proactive attitude toward supporting business operations and customer satisfaction;</li><li>
Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps&ndash;download and 40 Mbps&ndash;upload).</li></ul>
Will be a great plus:<ul><li>
Experience with CRM systems, such as Salesforce;</li><li>
Knowledge in Frech would be a great plus.</li></ul>
Benefits and Perks:<ul><li>
Fixed schedule: Monday&ndash;Friday, 9am - 5pm (UTC);</li><li>
Opportunity to cooperate fully remotely;</li><li>
Inclusive international environment;</li><li>
Compensation in USD;</li><li>
Rewards for referring friends;</li><li>
Balance between project workload and personal time, but also &ndash; internal health policy;</li><li>
Responsive leadership interested in your development and long-lasting cooperation;</li><li>
Greenhouse conditions for self-development;</li><li>
A culture built on trust, with no time-tracking requirements.</li><li>The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.</li></ul>
You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.
So if you're a proactive Administration &amp; Operations Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!
Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.
Know someone perfect for the role? Refer them and get rewarded!
We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.
Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.
Internal job code: 2K8</div>

(fluent Dutch) Administration & Operations Specialist (remote)

DP World

<div>We are looking for a detail-oriented Ocean Freight Export Operation Specialist to manage end-to-end ocean export operations and ensure smooth coordination across all stakeholders. This role is key to maintaining operational excellence, ensuring compliance with international trade regulations, and delivering high-quality service to customers.
Your Responsibilities:<ul><li>
Manage end-to-end seafreight export operations from order receipt to final invoicing,</li><li>
Ensure accurate and timely flow of documentation and shipment information,</li><li>
Coordinate with customers, customs brokers, shipping lines, and overseas agents,</li><li>
Monitor export shipments and ensure compliance with customs and international trade regulations,</li><li>
Prepare and review shipping instructions, confirm draft Bills of Lading, and ensure timely document release,</li><li>
Issue Bills of Lading and invoices after vessel departure and deliver them to customers,</li><li>
Coordinate with finance for account control, payment collection, and document release,</li><li>
Organize payment processes and ensure original documents are received and forwarded to relevant parties,</li><li>
Send pre-alerts and shipment details to overseas agents,</li><li>
Control costs, calculate profit margins, and manage invoicing processes in the system,</li><li>
Ensure accurate system entries (e.g., shipment data, costs) and support reporting processes,</li><li>
Maintain regular communication with customers, manage relationships, and support business development,</li><li>
Identify opportunities to expand business (e.g., shifting from FOB/EXW to CIF shipments),</li><li>
Evaluate suppliers, maintain relationships, and report on new supplier opportunities,</li><li>
Support sales teams with alternative solutions and service options,</li><li>
Review and approve invoices, coordinate with accounting, and ensure timely processing,</li><li>
Support documentation, archiving processes, and participate in team meetings,</li></ul> 
Your Profile:<ul><li>
Associate or Bachelor&rsquo;s degree in Logistics, Maritime, International Trade, or a related field,</li><li>
Minimum 2 years of experience in seafreight export operations,</li><li>
Good knowledge of customs regulations and ocean freight processes,</li><li>
Advanced level of English, both written and spoken,</li><li>
Proficiency in MS Office applications,</li><li>
Strong organizational and follow-up skills with attention to detail,</li><li>
Ability to work under pressure in a fast-paced environment,</li><li>
Strong communication, coordination, and teamwork skills,</li><li>
Customer-oriented and solution-focused mindset,</li><li>
Valid driving license (Class B),</li><li>
For male candidates, military service is preferably completed,</li></ul> 
Compensation
DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.
About DP World
Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world&rsquo;s trade flow better, changing what&rsquo;s possible for the customers and communities we serve globally.
With a dedicated, diverse and professional team of more than 120,000 employees spanning 75 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that&rsquo;s fit for the future.
We&rsquo;re rapidly transforming and integrating our businesses - Ports and Terminals, Marine Services, Logistics and Technology &ndash; and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.
What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we&rsquo;re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer&rsquo;s door.
WE MAKE TRADE FLOW
To Change What's Possible For Everyone 
#LI-EY1</div>

Ocean Freight Export Operation Specialist

Explore 326+ Global sales team operations specialist in Istanbul this May. Find roles across top companies and apply now to boost your career.