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global sales team operations specialist

Set Europa

<div>Our client is a globally connected technology organization offering cloud-based solutions and workforce services across 170+ markets. They provide scalable platforms, compliance-ready systems, and localized support to help businesses expand internationally.

ROLE

This is an execution and support-oriented role. All activities must be conducted under the direct instruction, authorization, and supervision of the internal Alibaba manager. The primary function is to ensure accurate and efficient execution of strategic directives within outsourced (BPO) teams.

RESPONSIBILITIES
<div><ul><li>
BPO Partner Operations Support</li></ul>
</div><ul><li>Assist in preliminary BPO vendor screening, background checks, and onboarding tracking strictly according to internal manager instructions</li>
<li>Draft documentation, coordinate legal reviews, and manage archiving within pre-approved contract and SLA frameworks</li>
<li>Monitor BPO compliance execution daily/weekly and escalate risks, disputes, or anomalies</li>
<li>Execute dispute resolution protocols only when explicitly authorized</li>
</ul><div><ul><li>Global Sales Strategy Implementation &amp; Team Development Support</li></ul>
</div><ul><li>Translate predefined regional Go-To-Market (GTM) strategies into actionable tasks for BPO teams</li>
<li>Execute recruitment workflows (job postings, interview scheduling, candidate evaluation reporting) based on approved headcount plans</li>
<li>Ensure all hiring decisions receive final confirmation from the internal manager</li>
<li>Organize and track training sessions based on standardized curriculum</li>
<li>Collect and report feedback data for managerial review</li>
</ul><div><ul><li>Performance Data Monitoring &amp; Reporting Support</li></ul>
</div><ul><li>Maintain and validate sales data within defined KPI frameworks</li>
<li>Ensure accuracy and timely reporting</li></ul></div>
 
<div><ul><li>Bachelor&rsquo;s degree in business, Engineering, Computer Science, or related field</li>
<li>Minimum 7 years of experience in sales operations, including 3+ years managing BPO or third-party vendors globally</li>
<li>Fluency in English,Turkish and Chinese is required</li>
</ul>
PREFFERED QUALIFICATION
<ul><li>
Experience in SaaS, technology, or AI industries</li>
<li>Strong expertise in SLA operations, contract management, and sales analytics</li>
<li>Proven ability to manage and develop remote teams</li>
<li>Strong balance of strategic thinking and operational execution</li></ul></div>

Global Sales Team Operations Specialist

SIEGWERK

<div><div>Our Benefits &ndash; What We Offer You?</div><ul><li>
Employer-Paid Private Pension Plan (BES) &ndash; Full employer contribution to support your long-term financial well-being.</li><li>
Additional Leave Days &ndash; Including birthday leave, moving day leave, and administrative leave to support work&ndash;life balance.</li><li>
Employee Well Being &amp; Support Programs &ndash; Offering psychological support for employees and their families, along with well‑being seminars to enhance overall mental and emotional health.</li><li>
Global Learning Platform &ndash; Siegwerk Learning Hub &ndash; Unlimited access to more than 20,000 online learning modules worldwide, plus Speexx language training.</li><li>
Social Benefits &ndash; Marriage allowance, child allowance, and an annual Ramadan market gift card.</li><li>
Corporate Benefits Platform &ndash; Exclusive discounts and special offers from partner brands.</li><li>
Multisport Card &ndash; Access to a wide network of gyms, studios, and wellness facilities at a discounted rate</li></ul><div></div><div> 
Your Tasks &ndash; What You can expect as Customer Service Specialist?</div><ul><li>
Handle inquiries, orders up to invoicing, coordination of deliveries and returns, handle consignment stock orders and
</li><li>charging thereof, invoicing managing receivables including reminders etc.</li><li>
Monitor contract conditions, payment terms and sales figures as well as accruals for bonus</li><li>
Handle credit notes, bonus, statistics, market- and customer analysis</li><li>
Deal with customers for order processing issues</li><li>
Ensure claims management and coordination with technical and sales managers</li><li>
Ensure continuous customer data management / active participation in maintaining customer contacts</li><li>
Provide support to the sales and technology managers handling and coordinating a variety of situations</li><li>
Deal with promptly and efficiently customer correspondence, also in foreign languages incl. reporting</li><li>
Ensure sales measures (e. g. price increase) are aligned</li><li>
Provide price calculations / preparations &ndash; coordination of prices within customer group; prepare and send quotations</li><li>
Manage the returnable containers</li><li>
Prepare sales presentations under direction of sales managers/technology managers</li></ul><div></div><div> 
Your Profile &ndash; What do You bring as Customer Service Specialist?</div><ul><li>
Bachelor's degree in business administration, supply chain management, or a related field
</li><li>3-5 years of experience in after-sales operations, preferably in a production or manufacturing environment
</li><li>Experience in export sales operations</li><li>
Knowledge of sales processes, including order processing, inventory management, and shipment tracking
</li><li>Strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams
</li><li>Excellent problem-solving skills and attention to detail to ensure accurate and efficient order fulfillment
</li><li>SAP knowledge is a must</li><li>
Ability to work independently and prioritize multiple tasks in a fast-paced environment</li></ul></div><div></div>

Customer Service Specialist

Otokoç Otomotiv

<div>
 
 
 A World Full of Goodness, Success, and Innovation awaits you at Otoko&ccedil; Otomotiv. If you want to be included in a World Full of Future, let's meet!
 
 
 
 
 
 
 Otoko&ccedil; Otomotiv, which was established in 1928 as the first investment of the Ko&ccedil; Group in the automotive sector and started the history of automotive in Turkey, today; Otoko&ccedil;, Avis, Avis Filo, Maestro Filo Y&ouml;netimi, Budget, Otoko&ccedil; Sigorta, Otoko&ccedil; 2. El, otokocihale.com, is Turkey's largest automotive retailing, car rental and car sharing company serving with Otoko&ccedil; Parts and Lastick brands.
 
 
 
 
 
 Under the roof of Otoko&ccedil;, new vehicle sales, service, and spare parts services, wholesale spare parts sales, insurance and financing, accessory sales, used car vehicle sales, and vehicle protection systems under the Ford, Ford Trucks, Volvo, Fiat, Alfa Romeo, Jeep, and Maserati brands, in short offers all automotive solutions to the customers under one roof.
 
 
 
 
 
 In car rental, short-term rental with Avis and Budget brands; Operational leasing with Avis Filo, also known as fleet leasing; Fleet management with the Maestro Filo Y&ouml;netimi brand to the customers.
 
 
 Continuing the activities at nearly 400 points in 9 countries, including Turkey, Greece, Azerbaijan, Hungary, Georgia, Kazakhstan, Ukraine, Northern Cyprus, and Northern Iraq, with the vision of " Being a global and leading reference point developing innovative mobility solutions ".
 
 
 
 
 
 You too, have adopted the organizational agile working principles, giving importance to equality of opportunity and inclusiveness in the candidate and employee experience; If you want to work in a working environment that defines the values of development, innovation, cooperation, sincerity and transparency as the indispensable values of its culture, you can review the announcement details below and apply.
 
 
 
 
 
 
 Our position where we invite you to join us: After-Sales Services Operations Specialist &ndash; International
 
 
 
 If you say that you have a strong analytical side and make target and solution-oriented work a priority, and if you keep your curiosity alive with new information every day, you should take a look at the details of the advertisement!
 
 
 
 
 
 
 So, what responsibilities does the After-Sales Services Operations Specialist &ndash; International take on at Otoko&ccedil; Otomotiv?
 
 
 
 
 
 <ul>
 <li>
 Within the scope of After-Sales Services Operations; to actively take part in process improvement initiatives aimed at increasing the efficiency and effectiveness of Call Center and Assistance services, Service Network Management, Replacement Vehicle Management, and Tire Supply and Replacement services, and to implement the necessary improvements.
 </li>
 <li>
 To take an active role in the development of operational processes within the responsibility of the business unit, in line with customer demands and expectations.
 </li>
 <li>
 To ensure the productization of After-Sales Services and the development of new services in a way that creates commercial value.
 </li>
 <li>
 To lead process improvement initiatives by conducting process analyses and performing effective reporting.
 </li>
 <li>
 To design solutions for process automation through the use of digitalization and AI technologies, and to actively participate in related projects.
 </li>
 <li>
 To develop and implement new solutions together with suppliers in line with technological changes and customer expectations.
 </li>
 <li>
 To carry out technical analysis, development, and reporting related to SSH processes.
 </li>
 <li>
 To actively take part in process and cost optimization initiatives by implementing necessary actions and improvements.
 </li>
 <li>
 To actively contribute to the determination of technical application conditions and requirements, and to play an effective role in the preparation of procedures, circulars, and specifications.
 </li>
 </ul>
 
 
 
 
 
 What are the Required Qualifications?
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree from Engineering departments (preferably Industrial, Business, and/or Mathematics Engineering)
 </li>
 <li>
 Minimum 3 years of experience in the automotive sector or a related field
 </li>
 <li>
 Proficiency in Microsoft Office applications
 </li>
 <li>
 Strong communication skills, analytical thinking ability, and persuasion skills
 </li>
 <li>
 Experience in planning and coordination
 </li>
 <li>
 Experience in system development and performance monitoring
 </li>
 <li>
 Experience in business/process analysis
 </li>
 <li>
 Strong problem-solving skills
 </li>
 <li>
 Preferably experienced in ERP systems, integrations, and AI technologies
 </li>
 <li>
 Valid driver&rsquo;s license
 </li>
 <li>
 Proficiency in English and Russian
 </li>
 </ul>
 
 
 
 
 
 Also, what do we promise you in this world?
 
 
 
 
 
 
 &bull; Flexible Benefit
 
 
 &bull; Ko&ccedil; Pension Foundation Membership
 
 
 &bull; Ko&ccedil; Family Card Membership
 
 
 &bull; Complementary Health Insurance
 
 
 &bull; Private Health Insurance (Optional)
 
 
 &bull; Personal Accident Insurance
 
 
 &bull; Birthday Leave
 
 
 &bull; Food and Service (Lunch Voucher and Cafeteria)
 
 
 &bull; Nursery support
 
 
 &bull; Social Assistance Package
 
 
 
 
 
 
 How Do Our Recruitment Processes Proceed?
 
 
 
 
 
 
 Our recruitment process consists of the following stages. Our process length varies according to the position. We want you to know that at the end of the process, we will inform you according to your suitability for the position.
 
 
 
 
 
 &bull; Application
 
 
 &bull; Preliminary assessment
 
 
 &bull; Telephone and face-to-face / online interview
 
 
 &bull; Inventory stage
 
 
 &bull; Reference research
 
 
 
 
 
 
 For this and more, you can access all of our open advertisements on Ko&ccedil; Kariyerim, Kariyer.net, Linkedin, and Youthall pages.
 
 
 
 
 
 
 
 Don't forget to follow our Otoko&ccedil; Career social media accounts to be informed about the most exciting developments about us!
 
 
 
 
 Otokoc-Calisan-Adayi-Aydinlatma-Acik-Riza.pdf
 
 
 
 
</div>

After-Sales Services Operations Specialist – International

DP World

<div>We are looking for a Business Controlling Specialist to join our finance team in Istanbul, who will be responsible for financial planning, performance analysis, and cost control processes, while supporting management decision-making through accurate financial insights.
Your Responsibilities:<ul><li>
Support the preparation of annual budgets and rolling forecasts,</li><li>
Analyze variances between actuals, budgets, and forecasts,</li><li>
Monitor cost centers and ensure alignment with financial targets,</li><li>
Identify cost-saving opportunities and improve operational efficiency,</li><li>
Provide financial insights to support tender pricing and commercial decisions,</li><li>
Monitor cost structures within freight forwarding operations (fixed vs. variable costs),</li><li>
Track and report key KPIs such as gross margin, contribution margin, utilization rates, and cost per shipment,</li><li>
Prepare monthly management reports and performance dashboards,</li><li>
Collaborate closely with Sales and Operations teams to optimize financial outcomes,</li><li>
Support month-end closing processes related to controlling activities,</li><li>
Contribute to internal and external audit processes when required,</li><li>
Ensure compliance with internal controls and financial policies,</li></ul> 
Your Profile:<ul><li>
Bachelor&rsquo;s degree in Finance, Accounting, Business Administration, or a related field,</li><li>
3&ndash;6 years of experience in controlling, FP&amp;A, or financial analysis,</li><li>
Strong understanding of logistics cost structures,</li><li>
Advanced Excel skills and experience with ERP systems (SAP, Oracle, or similar preferred),</li><li>
Preferably experience in logistics or freight forwarding industry,</li><li>
Analytical mindset with strong problem-solving skills,</li><li>
Strong communication and stakeholder management skills,</li></ul> 
Compensation
DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.
About DP World
Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world&rsquo;s trade flow better, changing what&rsquo;s possible for the customers and communities we serve globally.
With a dedicated, diverse and professional team of more than 120,000 employees spanning 75 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that&rsquo;s fit for the future.
We&rsquo;re rapidly transforming and integrating our businesses - Ports and Terminals, Marine Services, Logistics and Technology &ndash; and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.
What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we&rsquo;re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer&rsquo;s door.
WE MAKE TRADE FLOW
To Change What's Possible For Everyone 
#LI-EY1</div>

Business Controlling Specialist

<div>We are looking for a detail-oriented Ocean Freight Import Operation Specialist to manage end-to-end ocean import operations and ensure smooth coordination across all stakeholders. This role plays a key part in maintaining operational excellence, ensuring compliance with international trade regulations, and delivering high-quality service to our customers.
Your Responsibilities:<ul><li>
Manage end-to-end ocean freight import operations from booking to final delivery and invoicing,</li><li>
Ensure accurate and timely documentation and information flow throughout the shipment lifecycle,</li><li>
Coordinate with customers, customs brokers, shipping lines, overseas agents, and internal teams,</li><li>
Monitor shipments and ensure compliance with customs and international trade regulations,</li><li>
Proactively resolve operational and commercial issues to maintain high customer satisfaction,</li><li>
Organize payment processes and ensure timely release of delivery orders,</li><li>
Control costs, calculate profit margins, and manage invoicing processes,</li><li>
Prepare and analyze shipment-based profit &amp; loss reports,</li><li>
Coordinate with finance for account checks, payment collection, and outstanding balances,</li><li>
Manage demurrage processes and communicate details to customers,</li><li>
Review and approve operational costs and support accounting processes,</li><li>
Maintain customer communication, identify new opportunities, and support quotation processes,</li><li>
Evaluate suppliers, maintain relationships, and support tender processes,</li><li>
Support sales with alternative solutions and participate in team meetings and reporting,</li></ul> 
Your Profile:<ul><li>
Bachelor&rsquo;s degree in Logistics, International Trade, Business Administration, or a related field,</li><li>
Minimum 1 year of experience in ocean freight import operations,</li><li>
Good knowledge of customs regulations and ocean freight processes,</li><li>
Advanced level of English, both written and spoken,</li><li>
Proficiency in MS Office applications,</li><li>
Strong organizational skills with attention to detail,</li><li>
Ability to work under pressure and manage multiple tasks effectively,</li><li>
Strong communication and coordination skills,</li><li>
Proactive, solution-oriented, and customer-focused mindset,</li><li>
Valid driving license (Class B),</li><li>
No travel restrictions,</li><li>
For male candidates, completion of military service,</li></ul> 
Compensation
DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.
About DP World
Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world&rsquo;s trade flow better, changing what&rsquo;s possible for the customers and communities we serve globally.
With a dedicated, diverse and professional team of more than 120,000 employees spanning 75 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that&rsquo;s fit for the future.
We&rsquo;re rapidly transforming and integrating our businesses - Ports and Terminals, Marine Services, Logistics and Technology &ndash; and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.
What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we&rsquo;re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer&rsquo;s door.
WE MAKE TRADE FLOW
To Change What's Possible For Everyone 
#LI-EY1</div>

Ocean Freight Import Operation Specialist

<div>We are looking for a detail-oriented Ocean Freight Export Operation Specialist to manage end-to-end ocean export operations and ensure smooth coordination across all stakeholders. This role is key to maintaining operational excellence, ensuring compliance with international trade regulations, and delivering high-quality service to customers.
Your Responsibilities:<ul><li>
Manage end-to-end seafreight export operations from order receipt to final invoicing,</li><li>
Ensure accurate and timely flow of documentation and shipment information,</li><li>
Coordinate with customers, customs brokers, shipping lines, and overseas agents,</li><li>
Monitor export shipments and ensure compliance with customs and international trade regulations,</li><li>
Prepare and review shipping instructions, confirm draft Bills of Lading, and ensure timely document release,</li><li>
Issue Bills of Lading and invoices after vessel departure and deliver them to customers,</li><li>
Coordinate with finance for account control, payment collection, and document release,</li><li>
Organize payment processes and ensure original documents are received and forwarded to relevant parties,</li><li>
Send pre-alerts and shipment details to overseas agents,</li><li>
Control costs, calculate profit margins, and manage invoicing processes in the system,</li><li>
Ensure accurate system entries (e.g., shipment data, costs) and support reporting processes,</li><li>
Maintain regular communication with customers, manage relationships, and support business development,</li><li>
Identify opportunities to expand business (e.g., shifting from FOB/EXW to CIF shipments),</li><li>
Evaluate suppliers, maintain relationships, and report on new supplier opportunities,</li><li>
Support sales teams with alternative solutions and service options,</li><li>
Review and approve invoices, coordinate with accounting, and ensure timely processing,</li><li>
Support documentation, archiving processes, and participate in team meetings,</li></ul> 
Your Profile:<ul><li>
Associate or Bachelor&rsquo;s degree in Logistics, Maritime, International Trade, or a related field,</li><li>
Minimum 2 years of experience in seafreight export operations,</li><li>
Good knowledge of customs regulations and ocean freight processes,</li><li>
Advanced level of English, both written and spoken,</li><li>
Proficiency in MS Office applications,</li><li>
Strong organizational and follow-up skills with attention to detail,</li><li>
Ability to work under pressure in a fast-paced environment,</li><li>
Strong communication, coordination, and teamwork skills,</li><li>
Customer-oriented and solution-focused mindset,</li><li>
Valid driving license (Class B),</li><li>
For male candidates, military service is preferably completed,</li></ul> 
Compensation
DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.
About DP World
Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world&rsquo;s trade flow better, changing what&rsquo;s possible for the customers and communities we serve globally.
With a dedicated, diverse and professional team of more than 120,000 employees spanning 75 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that&rsquo;s fit for the future.
We&rsquo;re rapidly transforming and integrating our businesses - Ports and Terminals, Marine Services, Logistics and Technology &ndash; and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.
What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we&rsquo;re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer&rsquo;s door.
WE MAKE TRADE FLOW
To Change What's Possible For Everyone 
#LI-EY1</div>

Ocean Freight Export Operation Specialist

CEVA Logistics

579379
 
Istanbul, TR
 
Sales Management Manager Turkey
 
CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.
 
We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.
 
DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?
 
Position: Sales Management Manager Turkey, İstanbul
 
Location: Istanbul - Emaar Merkez Ofis
 
Company: Ceva Tedarik Zinciri Çözümleri ve Teknoloji A.Ş.
 
Division: Business Development
 
Organisational Unit: Business Development
 
Sector: Logistics - International Road Freight
 
Ceva Tedarik Zinciri Çözümleri ve Teknoloji A.Ş. is inviting applications for the role of İstanbul Sales Management Manager Turkey within our Business Development division. This key role will be based in our Istanbul Emaar Merkez office and will focus on enhancing our International Road Freight operations through effective sales leadership and strategic market engagement.
 
As the Sales Management Manager, you will play a pivotal role in driving revenue growth and expanding our market presence across İstanbul region. The successful candidate will collaborate closely with internal teams and external stakeholders to develop tailored solutions that meet customer needs and align with our company goals.
 
Key Responsibilities: 
Lead and manage the sales team focused on international road freight, ensuring targets are met and exceeded.
 Develop and execute sales strategies that align with Ceva's business objectives and growth plans in the Turkish market.
 Identify new business opportunities and build strong, long-lasting customer relationships through a deep understanding of client requirements.
 Coordinate cross-functional collaboration, including business development, operations, and customer service to deliver integrated solutions.
 Analyse market trends, competitor activities, and customer feedback to refine sales approaches and stay ahead in a dynamic industry.
 Prepare and present comprehensive sales reports and forecasts to senior management to inform strategic decisions.
 Foster a positive and inclusive team culture that encourages professional development and continuous improvement.
 
Candidate Profile: 
Proven experience in sales management within the logistics sector, specifically in international road freight.
 Strong leadership skills with the ability to inspire, motivate, and develop a diverse sales team.
 Excellent communication and negotiation skills in Turkish and English, with the ability to engage with a broad range of stakeholders.
 Strategic thinker with a commercial mindset, capable of analysing complex market data and customer needs.
 Demonstrated ability to manage multiple projects and priorities in a fast-paced environment.
 Commitment to upholding the company’s values of integrity, collaboration, and innovation.
 
Why Join Ceva Tedarik Zinciri Çözümleri ve Teknoloji A.Ş.?
 
Our company is dedicated to delivering innovative supply chain solutions that help our clients succeed in a competitive marketplace. We offer an inclusive and supportive work environment that values diversity and encourages professional growth. Joining our team means contributing to a company that is a leader in logistics services, with a strong focus on technology and sustainable practices.
 
We are committed to equal opportunity employment and welcome candidates from all backgrounds to apply. If you are passionate about sales leadership and excited to make a significant impact in the logistics industry, we encourage you to apply for this vital role.
 
As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors and local knowledge of our customers, we can succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation.
 
Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: firstname.lastname@cevalogistics.com. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.

Sales Management Manager Turkey

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