customer success manager (funnelfox, turkey)

customer support (m/f/d) finnish & english - full remote

customer support (m/f/d) swedish & english - full remote

customer support agent (arabic speaker) – rotating shifts (office & remote)

product support specialist Jobs in Istanbul

product support specialist

customer success manager (funnelfox, turkey) Jobs in Istanbul

customer support (m/f/d) finnish & english - full remote Jobs in Istanbul

customer support (m/f/d) swedish & english - full remote Jobs in Istanbul

customer support agent (arabic speaker) – rotating shifts (office & remote) Jobs in Istanbul

customer support m f d finnish english full remote

Avedo – eine Marke der Ströer X GmbH

<div><p>Speaking finnish and english isn&acute;t a big deal for you? We are currently seeking for a <b>Customer Support (m/f/d) finnish </b>in full remote. Take the time to apply for this job.</p><p></p><p><b>
Your Benefits</b></p><ul><li>
full-time or part-time freelance work from Turkey</li><li>
remote work right from the start with BYOD (Bring Your Own Device) - you work with your own technology</li><li>
fixed salary with performance-related bonus</li><li>
uncomplicated entry into the job through professional and remunerated induction and training</li><li>
dynamic, innovative working environment with flat hierarchy</li></ul><p><b>
Your Tasks</b></p><ul><li>
customer service via mail and phone</li><li>
identifying customer demands and introducing the product range</li><li>
providing information on contractual terms, invoices and cancellation terms</li><li>
ensure customer satisfaction</li></ul><p><b><br>
Your Profile</b></p><ul><li>
fluent in speaking finnish</li><li>
good knowledge of English in spoken and written language</li><li>
good working knowledge of MS Office</li><li>
Sales or Telemarketing experience preferable</li><li>
confident and professional on the phone</li><li>
target driven personality, friendly and communicative</li></ul><p><br>
Interested? We are looking forward to <b>your application</b>! If you have any questions, please do not hestitate to contact us.<br>
We are happy to meet you.<br>
<br>
<i>All names are directed at all genders.</i></p></div>

Customer Support (m/f/d) finnish & english - full remote

<div></div><div><div><div><h2 class="jobSectionHeader"><b>Become our next FutureStarter</b></h2><p>
Are you ready to make an impact? ZF is looking for talented individuals to join our team. As a FutureStarter, you&rsquo;ll have the opportunity to shape the future of mobility. Join us and be part of something extraordinary!</p>
</div></div><div><div><div><div><h1 class="jobSectionHeader"><b>Customer Order Management Specialist - Commercial Vehicle (m/f/d)
</b></h1></div></div></div></div><div><div><div><div>Country/Region: TR
</div></div></div></div><div><div><div><div>Location:
Istanbul, Istanbul, TR, 34920
</div></div></div></div><p></p><div><div><div><div><p>Req ID 84883 | Istanbul &ndash; Aftermarket, T&uuml;rkiye, ZF Services T&uuml;rk San. ve Tic. A.Ş.</p><p><br>
</p><div><div><div><h2 class="jobSectionHeader"><b>About the Team:</b></h2>
</div><div><p>
We are looking for a new candidate for the position of <b>Customer Order Management Specialist (m/f/d) </b>within <b>Aftermarket Division</b> in our <b>Istanbul, Sultanbeyli</b> location.</p><br>
<p></p>
<p><b>
What you can look forward to as</b> <b>Customer Order Management Specialist</b> <b>(m/f/d):</b></p>
<ul>
<li>To ensure that the material shipments of all product groups ordered by the sales teams are shipped at the right time, right quantity and right price in accordance with the procedures,</li>
<li>Respond to customer inquiries regarding their orders in the system, provide up‑to‑date status information, and resolve all requests received through communication channels in line with defined KPIs,</li>
<li>To carry out and follow up the transfer processes in export and customs,</li>
<li>To make all entry and exit registration procedures for all product group operations on ERP system,</li>
<li>To support monthly and weekly sales reports.</li></ul><br>
<p></p>
<p><b>
Your profile as</b><b> </b><b>Customer Order Management Specialist</b> <b>(m/f/d):</b></p>
<ul>
<li>Bachelor&rsquo;s degree in Business Administration, International Trade, Logistics, Supply Chain Management, or a related field,</li>
<li><b>Minimum 4 years of experience in sales support or customer order management</b> <b>positions,</b> <b>preferably in the automotive spare parts sector,</b></li>
<li>Experience in ERP systems (preferably SAP), proficient in MS Office programs, nice to have: PowerBI skills,</li>
<li>Strong communication and customer‑orientation skills,</li>
<li>At least intermediate level of English and fluent Turkish (written and spoken).</li></ul><br>
<p></p>
<p><b>
Why you should choose ZF in Istanbul:</b></p>
<ul>
<li>An employment contract in a stable, global company,</li>
<li>Private health insurance and employee package,</li>
<li>Good working atmosphere; international cooperation, interesting projects, and tasks.</li></ul><br>
<p></p>
<p><b>
Please submit your CV in English</b></p></div></div></div><br>
<p></p>
<p>Be part of our ZF team as Customer Order Management Specialist - Commercial Vehicle (m/f/d) and apply now!</p>
<p>Contact</p>
<p>Joanna Becher</p>
</div></div></div></div><p></p><div><div><h2 class="jobSectionHeader"><b>What does DEI (Diversity, Equity, Inclusion) mean for ZF as a company?</b></h2><p>
At ZF, we continuously strive to build and maintain a culture where inclusiveness is lived and diversity is valued. We actively seek ways to remove barriers so that all our employees can rise to their full potential. We aim to embed this vision in our legacy through how we operate and build our products as we shape the future of mobility.</p>
</div></div><div><div><p>Find out how we work at ZF:</p><br>
</div></div><div></div><p><br>
<b>Job Segment: </b>Logistics, Supply Chain Manager, Supply Chain, Sales Support, Operations, Automotive, Sales</p></div>

Customer Order Management Specialist - Commercial Vehicle (m/f/d)

<div><p>Speaking swedish and english isn&acute;t a big deal for you? We are currently seeking for a <b>Customer Support (m/f/d) swedish </b>in full remote. Take the time to apply for this job.</p><p></p><p><b>
Your Benefits</b></p><ul><li>
full-time or part-time freelance work from Turkey</li><li>
remote work right from the start with BYOD (Bring Your Own Device) - you work with your own technology</li><li>
fixed salary with performance-related bonus</li><li>
uncomplicated entry into the job through professional and remunerated induction and training</li><li>
dynamic, innovative working environment with flat hierarchy</li></ul><p><b>
Your Tasks</b></p><ul><li>
customer service via mail and phone</li><li>
identifying customer demands and introducing the product range</li><li>
providing information on contractual terms, invoices and cancellation terms</li><li>
ensure customer satisfaction</li></ul><p><b><br>
Your Profile</b></p><ul><li>
fluent in speaking swedish</li><li>
good knowledge of English in spoken and written language</li><li>
good working knowledge of MS Office</li><li>
Sales or Telemarketing experience preferable</li><li>
confident and professional on the phone</li><li>
target driven personality, friendly and communicative</li></ul><p><br>
Interested? We are looking forward to <b>your application</b>! If you have any questions, please do not hestitate to contact us.<br>
We are happy to meet you.<br>
<br>
<i>All names are directed at all genders.</i></p></div>

Customer Support (m/f/d) swedish & english - full remote

Dürr Dental SE

<p></p><div><div><div><div><div>D&uuml;rr Dental Global GmbH is a full sales subsidiary of the German D&uuml;rr Dental SE. As technology leader in its field of business, the D&uuml;rr Dental group with its more than 1.350 employees develops, produces and sells system solutions and services for the health sector with an annual business turnover of more than &euro; 374 million with customers in 174 countries in 2024 all over the world.</div>
</div><div><p>Product Specialist Imaging (m/f/d) Turkiye &amp; Azerbaijan</p>
</div><div></div><div><div><div>Your Responsibilities:</div></div>
<div><ul><li>explore business opportunities and develop the sales of our imaging products in territory</li>
<li>develop and maintain positive working relationships with channel partners, local dental professionals and KOLs</li>
<li>develop sales and marketing strategies with the support of the Country Manager</li>
<li>develop an after-sales/service structure for the Imaging product line with the support of the Country Manager</li>
<li>conduct presentations and training for dealers and end customers</li>
<li>provide technical advice and support to end users and dealers during the installation, repair and service of 2D &amp; 3D digital dental X-ray and dental CBCT equipment</li>
<li>represent Duerr Dental at trade shows and events in territory</li>
<li>work closely with the Headquarters Product Management and Service Department</li>
<li>reporting to the local Country Manager</li>
</ul></div></div><div><div><div>Requirements:</div></div>
<div><ul><li>experience in X-ray/Imaging/CBCT and proven track record of success</li>
<li>thorough understanding (including technical understanding) of dental X-ray/CBCT and related products</li>
<li>strong commercial acumen and experience conducting market and competitive analysis</li>
<li>excellent presentation, training and communication skills</li>
<li>extensive knowledge of PC hardware, networking and system configuration in the Microsoft OS environment</li>
<li>problem solving skills, think analytically and communicate professionally under high pressure and in time sensitive customer environments</li>
<li>high performing, accountable and results-oriented team player with a positive and proactive mindset</li>
<li>ability to work independently with minimal supervision</li>
<li>fluent in spoken and written English</li>
<li>valid driver&rsquo;s license</li>
<li>willing to travel</li>
<li>residency in Istanbul or Ankara</li>
</ul></div></div><div><div><div>Our Offer:</div></div>
<div><ul><li>competitive and performance-based compensation package
</li><li>flexible work environment with the possibility to work remote
</li><li>We value teamwork and cooperation: You will work in a highly motivated team with a target-oriented atmosphere
</li><li>professional development opportunities e.g. through online training platform, regular product trainings and induction at our German HQ near Stuttgart
</li><li>open corporate culture and short decision-making processes within a family-owned company
</li><li>space for creativity and the chance to influence the international growth of D&Uuml;RR DENTAL
</li></ul></div></div><div><div>If you want to be part of a dynamic company that values and encourages its employees, please submit your full application with your salary expectation and earliest starting date online: duerr-career.com We look forward to hearing from you and learning more about your skills and ambitions.</div>
</div><p></p><div>
</div><div><div><div>D&Uuml;RR DENTAL GLOBAL GMBH
<br>
H&ouml;pfigheimer Strasse 17
<br>
74321 Bietigheim-Bissingen</div></div></div></div></div></div><div></div>

Product Specialist Imaging (m/f/d)

Hilton

<div><p>Non-F&amp;D &amp; Service Procurement Manager</p><h2 class="jobSectionHeader"><b>
Job Description</b></h2><p>
Position Title: Non-F&amp;D &amp; Service Procurement Manager
</p><p>Department: Hilton Supply Management
</p><p>Reports to Title: Procurement Manager T&uuml;rkiye</p><p>
Location: Hilton Regional Office T&uuml;rkiye
</p><h2 class="jobSectionHeader"><b>About Hilton Supply Management</b></h2><p>
Hilton Supply Management (HSM) is the largest hospitality group procurement organization and an integral division within Hilton. HSM manages the supply chain of hotels, both Hilton as non-Hilton branded hotels. With more than 18,000 hotels in our program (including over 10,000 non-Hilton-branded hotels), HSM drives economies of scale and negotiates competitive contracts with industry-leading suppliers &ndash; ensuring direct savings on the product &amp; services for hotel partners.</p><h2 class="jobSectionHeader"><b>
About Hilton</b></h2><p>
Hilton is one of the largest and fastest growing hospitality companies in the world, with more than 8,800 properties with more than 1.3M rooms in 139 countries and territories. Founded in 1919, we have defined the hospitality industry and established a portfolio of world-class brands, including our flagship Hilton Hotels &amp; Resorts brand, which is the most recognized hotel brand in the world. We have more than 226 million members in our award&ndash;winning customer loyalty program, Hilton Honors.</p><h2 class="jobSectionHeader"><b>
Position Statement</b></h2><p>
The T&uuml;rkiye region within Hilton Supply Management is responsible for creating and managing strategic contracts for the provision of Non-F&amp;D &amp; Service to all managed properties and those franchise and third-party hotels signed to Hilton Supply Management agreements. Primary responsibilities will be overseeing the entire procurement process and HSM competitiveness, which will include the procurement of Non-F&amp;D &amp; Service categories within the T&uuml;rkiye region.</p><p><b>
Position Summary</b></p><ul><li><p>
To plan, organize, direct, and control the Purchasing and Supply Management functions for all Non-Food &amp; Services categories within the specified functional Area for Hilton.</p></li><li><p>
Ensuring that technical equipment, engineering services, CAPEX, FF&amp;E, MRO, Energy, Facility Management, and outsourced operational services are procured at the optimal total cost of ownership while adhering to Hilton standards, operational specifications, purchasing best practices, and global procurement policies.</p></li><li><p>
Direct supervision and management of reports as detailed.</p></li><li><p>
Working with and representing the Purchasing function with key stakeholders such as Finance, Engineering, Operations, and Development.</p></li><li><p>
To provide functional and operational management to any corporate or cluster purchasing teams based in the area and to provide support as required to hotel-based purchasing resources across the area.</p></li><li><p>
To ensure that all procurement tools (such as Birchstreet, Coupa Smart Spend) are implemented and maintained.</p></li><li>
Provide effective management to the Non-F&amp;D &amp; Services Buyer (where applicable).</li></ul><h2 class="jobSectionHeader"><b>
Strategic Procurement &amp; Business Operations 55%</b></h2><ul><li><p>
Lead local and national tenders within Non-Food &amp; Services categories, including technical projects and service agreements.</p></li><li><p>
Negotiate pricing and commercial terms with suppliers at local and national levels.</p></li><li><p>
Conduct price benchmarking and lifecycle cost analysis to ensure competitive positioning across M/L, franchised properties, and 3rd party hotels.</p></li><li><p>
Maintain supplier data and pricing in procurement systems (e.g., Birchstreet, Coupa Smart Spend).</p></li><li><p>
Ensure implementation and compliance with national, pan-European, and global agreements including MSAs and FSAs.</p></li><li><p>
Monitor supplier performance and product/service quality.</p></li><li><p>
Stay informed on relevant procurement laws, technical regulations, and compliance requirements.</p></li><li>
Support the growth and implementation of Group Purchasing Organization (GPO) initiatives where applicable</li></ul><h2 class="jobSectionHeader"><b>
Organisational activities</b><b> 20</b><b>%</b></h2><ul><li><p>
Report directly to National Procurement Manager (NPM)</p></li><li><p>
Report on a monthly/or weekly basis to the NPM of current system status, project status, needs of the properties or concerns regarding the suppliers&rsquo; performance and products&rsquo; quality</p></li><li><p>
Report contract negotiation results, tenders, savings capture, and cost avoidance in Coupa Smart Spend.</p></li><li><p>
Act as the primary liaison between the regional procurement leadership and hotel operations, ensuring seamless communication and alignment of procurement goals.</p></li><li><p>
Address technical supply challenges and ensure timely resolution with suppliers.</p></li><li><p>
Ensure to receive as much as possible information about local needs and issues.</p></li><li><p>
Ensure maximum visibility of local technical requirements and operational risks.</p></li><li><p>
Ensure follow-up of consistence item handling internally.</p></li><li><p>
Communicate procurement updates, CAPEX frameworks, and service agreements through internal channels.</p></li><li>
Foster strong relationships with hotel leadership, Engineering, Finance and Operations teams</li></ul><h2 class="jobSectionHeader"><b>
Strategic Development &amp; Compliance 20%</b></h2><ul><li><p>
Lead the development and execution of procurement strategies across Non-Food &amp; Services categories, ensuring alignment with brand standards, technical compliance, and ESG targets.</p></li><li><p>
Provide strategic guidance to hotel and engineering teams on supplier selection, technical specifications, and cost optimization opportunities.</p></li><li><p>
Regularly review and rationalize nominated suppliers across technical and service categories.</p></li><li><p>
Be aware of and apply Hilton purchasing, financial and environmental policies, CSR and ESG activities.</p></li><li><p>
Ensure hotel teams are informed about nominated suppliers, service standards, and compliance requirements.</p></li><li><p>
Develop and maintain constructive and cooperative relationships with all internal and external stakeholders/personnel whether in person or via telephone.</p></li></ul><h2 class="jobSectionHeader"><b>
Human Resources</b><b> 5%</b></h2><ul><li><p>
Provide effective leadership and development to the Non-F&amp;D &amp; Services Buyer (where applicable).</p></li><li><p>
Motivate and guide team members to achieve high performance and professional development.</p></li></ul><p>
In addition to performance of the essential functions, this position may be required to perform supportive duties as assigned from time to time, with the percentage of time performing each function to be solely determined by the supervisor based upon the requirements of the company or departmental objective.</p><h2 class="jobSectionHeader"><b>
Required Qualifications</b></h2><ul><li><p>
Complete knowledge of F&amp;D purchasing procedures and supply chain.</p></li><li><p>
Strong understanding of strategic sourcing, CAPEX procurement, lifecycle costing, and contract governance.</p></li><li><p>
Demonstrated competence to manage multiple priorities and complex technical projects in a hands-on capacity.</p></li><li><p>
Proficiency in sourcing applications and MS Office Suite.</p></li><li><p>
BA/BS/Bachelor's Degree or experience in lieu thereof.</p></li><li><p>
Excellent negotiation, analytical, and problem-solving skills.</p></li><li><p>
Strong interpersonal and communication abilities.</p></li><li><p>
High attention to detail and organizational skills.</p></li><li><p>
Demonstrated ability to self-motivate, manage multiple priorities and deliver results.</p></li><li><p>
Work attitude that exhibits flexibility, drive, good judgment, dependability and ambitions</p></li><li><p>
Ability to communicate complex technical and commercial concepts clearly across the organization.</p><p>
</p></li></ul><h2 class="jobSectionHeader"><b>Preferred Qualifications</b></h2><ul><li><p>
Experience in procurement and supply chain management (minimum 8+ years) in a senior-level role within hospitality or multi-site environments.</p></li><li><p>
Strong commercial and negotiation capability managing complex service and CAPEX contracts.</p></li><li><p>
Functional knowledge of various global back-office systems (e.g. BSS, NAV, PSFT, Sun, Navision)</p></li><li><p>
MS/MA/Master's Degree or experience in lieu thereof</p></li><li><p>
Business fluency in Turkish and English; proficiency in an additional language is a plus</p></li><li><p>
International or national multi-site experience preferred.</p></li></ul></div>

Non-F&D & Service Procurement Manager

eNexus

Job Description
<br><br>
<b>Über unser Unternehmen:</b><br>
Möchten Sie Teil unseres dynamischen und innovativen Teams werden, das ein internationales Kundenportfolio betreut? Für unseren Geschäftspartner, der Kundenzufriedenheit stets in den Vordergrund stellt, suchen wir einen deutschsprachigen Kundenservice-Mitarbeiter (m/w/d), der zu 100 % remote arbeitet.
<br><br>
Wir bieten Ihnen die Möglichkeit, Ihre Karriere in verschiedenen Branchen wie Telekommunikation, Technologie, E-Commerce, Textil, Transport, digitale Plattformen, Automobil, Lebensmittel, Kosmetik, Sport und vielen weiteren Bereichen zu gestalten. Sie erwartet eine Karrierechance, bei der Sie Ihre deutschsprachigen Sprachkenntnisse im Inbound-Kundenservice für globale Unternehmen einsetzen können.
<br><br>
Bestimmen Sie das für Sie passende Fachgebiet entsprechend Ihren Interessen und Erfahrungen und werden Sie Vertreter weltweit bekannter Marken. So können Sie auf internationaler Ebene eine professionelle Karriere starten.
<br>Wenn Sie Ihre Karriere vorantreiben und Teil globaler Marken werden möchten, freuen wir uns auf Ihre Bewerbung!
<br><br>
<b>Aufgabenbeschreibung:</b><br>
<ul>
<li>Beantwortung und Bearbeitung eingehender Kundenanfragen</li>
<li>Lösungsorientierte Bearbeitung von Kundenbeschwerden</li>
<li>Effektive Kommunikation zur Steigerung der Kundenzufriedenheit</li>
<li>Aktualisierung und Pflege der Kundendatenbank, Reporting</li>
<li>Arbeiten gemäß Unternehmensrichtlinien</li>
<li>Mitarbeit im Team und Unterstützung der Abteilungsziele</li>
</ul>
<b>Arbeitsweise:</b><br>
<ul>
<li>100 % Remote (Homeoffice)</li>
<li>Vollzeit- und Teilzeitoptionen</li>
<li>Schichtarbeit im Einklang mit der europäischen Zeitzone</li>
</ul>
<b>Unsere Vorteile:</b><br>
<ul>
<li>Bezahlung in Euro</li>
<li>13 Gehälter pro Jahr</li>
<li>Homeoffice oder hybride Arbeitsoption</li>
<li>Computer und sämtliche notwendige Ausrüstung werden gestellt</li>
<li>Private Krankenversicherung</li>
<li>Karriere- und Aufstiegsmöglichkeiten</li>
<li>Zusätzliche Provisionen und Anreize für Cross-Selling (X-sell)</li>
<li>Leistungs-, Anwesenheits- und Loyalitätsboni</li>
<li>Umfassende Schulungs- und Entwicklungsmöglichkeiten</li>
<li>Arbeiten in einem internationalen Team</li>
</ul>
Die Performance-, Entwicklungs- und Karriereschritte werden regelmäßig und sorgfältig vom erfahrenen eNexus-Expertenteam überwacht. Zusätzlich wird ein strukturiertes professionelles Coaching angeboten.
<br><br>
Required Skills and Expertise
<br><br>
<b>Anforderungen:</b><br>
<ul>
<li>Beherrschung der Deutschen Sprache auf Muttersprachenniveau in Wort und Schrift</li>
<li>Ausgeprägte Kommunikationsfähigkeiten, klare Aussprache</li>
<li>Lösungsorientiertes Denken und Geduld im Umgang mit Kunden</li>
<li>Disziplinierte Arbeitsweise und gutes Zeitmanagement</li>
<li>Teamfähigkeit und Kooperationsbereitschaft</li>
<li>Sicherer Umgang mit Computer und digitalen Tools</li>
<li>Geeigneter Arbeitsplatz für Homeoffice</li>
<li>Stabile und schnelle Internetverbindung zu Hause</li>
</ul>


Almanca Bilen Çağrı Merkezi Müşteri Temsilcisi

Bodor Laser

<div>
 <p>
  <strong>
   Company Description
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Bodor Laser is a professional manufacturer and exporter dedicated to the design, R&amp;D, and production of fiber laser machines that are widely used for cutting different metal materials. All of our products comply with international quality standards (CE, SGS, ISO9001, etc.) and are greatly appreciated by customers around the world. With 20 service languages, a knowledgeable sales and after-sales team, 24/7 service, worldwide market network covering more than 150 countries, we reach out to customers all over the world and look forward to all potential partnerships. Keeping in mind its responsibilities for the well-being of its staff and society, Bodor is determined to gain world recognition with intelligently Made-in-China and change human life with laser technology.
 </p>
 <p>
  In addition, The company has maintained a high growth rate since its establishment in 2008. Now Bodor has a 51000 m2 production base, 10000+ delivery capability, and 2000+ global employees. Bodor's global Network covers 180 countries with 10 global branches and 4 technical centers.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Ultra-high power capability
  </strong>
 </p>
 <ul>
  <li>
   World premier of 25000w, 30000w, 40000w and world unique 22000w laser cutting machine.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Sales record (Until Sept, 2021)
  </strong>
 </p>
 <ul>
  <li>
   Choice of 700 companies worldwide on 10kW+ laser cutting machines, in 37 different countries and regions.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   No. 1
  </strong>
 </p>
 <ul>
  <li>
   World No. 1 in 10kW+ laser cutting machine sales volume.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   R&amp;D Capability
  </strong>
 </p>
 <ul>
  <li>
   Strong R&amp;D team led by the drafter of National Standards for CNC laser cutting machines
  </li>
  <li>
   Over 200 R&amp;D Technicians, the R&amp;D level is in line with international standards
  </li>
  <li>
   10 subdivision platforms, including plate cutting, pipe cutting, application engineering, etc.
  </li>
  <li>
   2 Core R&amp;D Centers in China and 4 overseas Technology Centers
  </li>
  <li>
   More than 200 patent certificates, 5 international awards, 22 industry awards with 200+ R&amp;D Teams, 200+ Patents, and 10 R&amp;D Platforms.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Description
  </strong>
 </p>
 <p>
  This position will be supporting customers with Bodor Laser Company and be responsible for offering technical advice to the customers and after-sales service in the field. Additional responsibilities include installation, preventative maintenance, troubleshooting, and repair.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Serve as the main point of contact for customers, and provide direct support for laser machines through phone, email, chat, and on-site visits.
  </li>
  <li>
   Assist personnel and customers with troubleshooting the laser machine&rsquo;s mechanical and electrical problems and take appropriate action to resolve customer issues.
  </li>
  <li>
   Track technical issues and incoming requests from customers.
  </li>
  <li>
   Manage schedule and follow up with customers in the territory to ensure the customer is optimizing the use of the lasers.
  </li>
  <li>
   Perform mechanical repair on laser machines at the customer&rsquo;s location, and the ability to determine if the repair will require special resources or parts.
  </li>
  <li>
   Understand layout drawings and blueprints in the installation of equipment.
  </li>
  <li>
   Develop and maintain a (replacement) parts list and ensure the parts are in stock by effectively communicating with relevant customers, staff, vendors, and manufacturers.
  </li>
  <li>
   Identify safety issues on the machines.
  </li>
  <li>
   Provide customer training.
  </li>
  <li>
   Write and compose service reports and expense reports.
  </li>
  <li>
   Perform failure mode analyses and make upgrade recommendations.
  </li>
  <li>
   Assist with the final integration and commissioning of complex automation projects as needed.
  </li>
  <li>
   Assist with heavy mechanical moves, such as loading/unloading of equipment onto trucks as needed.
  </li>
  <li>
   Regular travel within assigned territories.
  </li>
  <li>
   Other duties as assigned.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications
  </strong>
 </p>
 <ul>
  <li>
   Associate degree in mechatronic, automation engineering, mechanical/electrical engineering, or equivalent with 2 years experience on automated CNC machines.
  </li>
  <li>
   Recent experience in installing, repairing, and diagnosing problems with automated CNC machines.
  </li>
  <li>
   Familiar with engineering software, such as SolidWorks, AutoCAD, etc.
  </li>
  <li>
   Able to read and interpret electrical and mechanical drawings and test equipment.
  </li>
  <li>
   Excellent verbal and written communication skills.
  </li>
  <li>
   Demonstrated technical writing skills
  </li>
  <li>
   Proficiency in Microsoft Word, Excel, and remote communications.
  </li>
  <li>
   Proficient at working independently and as part of a team in a fast-paced environment.
  </li>
  <li>
   Self-driven and responsible.
  </li>
  <li>
   Ability to work under pressure.
  </li>
  <li>
   Ability to travel as required (local and domestic).
  </li>
  <li>
   Valid Driver&rsquo;s License.
  </li>
  <li>
   Strong leadership skills.
  </li>
  <li>
   Highly organized.
  </li>
  <li>
   Meticulous attention to detail.
  </li>
  <li>
   English or Chinese + Turkish languages can be used as working languages.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Additional Information
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Applicants from neighboring cities can also be considered
  </li>
 </ul>
</div>


Field Service Mühendisi/Teknisyeni (Saha Servis Mühendisi/Teknisyeni)

Explore 299+ Customer support m f d finnish english full remote in Istanbul this March. Find roles across top companies and apply now to boost your career.